azzagirt
Full Member
- Joined
- Apr 20, 2011
- Location
- Great Southern Land.
<div class="bbWrapper"><span style="font-size: 12px">Hi all,<br />
I need some suggestions please.<br />
<br />
I now play at Videoslots due to all the great raps from everybody on here and discovering for myself just how amazing their casino is, it has become my favourite.<br />
<br />
I have 3 cards registered and verified there, 1= a Visa debit (bankA) 1= M/card debit (bankB) and 1=M/card credit (bankA)<br />
I had been using all cards with no problem but the 26th June my last successful deposit with M/card (bankA). From after that point each time I tried to deposit with that card I got an error window.<br />
<br />
I noticed that as soon as I hit the deposit button it was instant which made me wonder how any bank had time to reject my purchase so I kept trying and always same thing. I contacted chat and asked why as I knew there were funds in there and always is. Chat told me it was my bank. I explained that my bank didn't even get time to see the request before the "card error pop up", chat assured me it was not their side and was my bank so after several chats on different times and days I tried it I did contact my bank and was put through to cards and explained what was happening and they told me that it was not from them it was being rejected and there were no blocks on that account and in fact Panda Media has not made an attempt for any request after 26th June and he then went to list off all other casinos I had deposited at on and after that date. So it's not a lack of funds problem or bank problem according to them. They tell me it's a merchant error.<br />
So emailed support with my info and they said they would get payments to have a look. An email back to me suggesting again it was definitely a bank problem. So round in circles I go. <br />
<br />
I decided to add the card again to see if that would help, so now I have two of same cards verified but it was still happening with both quick deposit and normal deposit for both that I try with.<br />
Pulling my hair out at this stage because I just want to deposit and play. <br />
Anyway after a few back and forth emails I suggested to erase that card from the system and I would re add it to see if that would solve this nightmare once and for all, did that tonight and no it's still happening. My bank assure me there have been no request from that merchant after 26th June.<br />
Any ideas from you guys how to solve this puzzle would be magic. KristofferS at Videoslots has been great through it all, as with others in chat. <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /> <br />
<br />
Not sure if the tech department at Videoslots are still following it up. Emails have been back and forth since Thursday with last from Videoslots again saying everything is ok there. Emails have come from Customer Service and Payments departments, maybe Tech Dept is getting involved ? The case is still open but due to time difference I will probably not hear anything for 48 hours now being w/e. <br />
I did mention in last email that I would ask the in the Casinomeister forum if they had any suggestions. Because still according to them it is a bank issue on my side but I know it's not. <br />
Last email suggested to let them know if re adding the card did not help so I emailed them with a no it didn't help. <img src="/forums/styles/default/casinomeister/smilies/frown.gif" class="smilie" loading="lazy" alt=":(" title="Frown :(" data-shortname=":(" /> <br />
<br />
Any ideas guys,<br />
<br />
Thanks Jane <img src="/forums/styles/default/casinomeister/smilies/smile.gif" class="smilie" loading="lazy" alt=":)" title="Smile :)" data-shortname=":)" /></span></div>