Dear Casinomeister forum members, once again I would like to inform you that I experienced error at BWIN Casino when playing the download version of European Roulette Pro.
For months, I have been playing the instant version of European Roulette Pro without any problems. Today I downloaded the casino and, incredibly, the error that I had described here last year in May and then several months later last year AGAIN is here for the THIRD TIME.
I have now sent a message to the customer support.
The first time I pointed out the error, they apologised and credited 1000 EUR as compensation to my account.
The second time I pointed out the error a few months later, they only apologised, offered no compensation and promised it would not happen again (that time, it was after some software update to the download version so I assumed the error probably got transferred from some older part of the software where it still remained - but that is only my conjecture).
So now, for the third time, almost a year later... I am curious what their response will be.
This time, the manifestation of the software error was that I placed a 20 EUR bet on the middle column, number 23 in the middle column came up but no winnings were credited, as shown in this screenshot.
For months, I have been playing the instant version of European Roulette Pro without any problems. Today I downloaded the casino and, incredibly, the error that I had described here last year in May and then several months later last year AGAIN is here for the THIRD TIME.
I have now sent a message to the customer support.
The first time I pointed out the error, they apologised and credited 1000 EUR as compensation to my account.
The second time I pointed out the error a few months later, they only apologised, offered no compensation and promised it would not happen again (that time, it was after some software update to the download version so I assumed the error probably got transferred from some older part of the software where it still remained - but that is only my conjecture).
So now, for the third time, almost a year later... I am curious what their response will be.
This time, the manifestation of the software error was that I placed a 20 EUR bet on the middle column, number 23 in the middle column came up but no winnings were credited, as shown in this screenshot.