- Joined
- Aug 13, 2009
- Location
- Poole
They emailed me about a 150 bonus, so I thought I'd give it a go and followed their steps by depositing and transferring the 150 to their casino. No bonus.
Emailed them and they said they were having a problem with their links so they gave me a new link. Went through their steps again by transferring out then in.
No Bonus.
Called their support who told me to keep on trying the link and to transfer out/in until it appears.
No Bonus.
So emailed their support asking them to credit it manually themselves, here's their reply;
"We can confirm that your bonus was credit to your account on 29.09.09. However due to the fact that you requested this bonus, deposited the funds and then removed these funds from the casino on several occasions, your bonus was reversed.
Please note that within the Instant Play Casino Terms and Conditions which you stated had been read and accepted upon requesting this bonus, it states that the removal of any chips will lead to its reversal and so ineligibility to recieve this promotion."
I never had any bonus credited to my account, if I did, why would I continue to transfer out/in to obviously try to get it credited?
Why offer me the bonus if you clearly don't want me to have it?
Can't they see all I have been doing is trying to get the bonus credited?
Can't they apply common sense and logic?
Would this happen at Ladbrokes/Intercasino, where I normally play?
Will I play at Bwin again?
Emailed them and they said they were having a problem with their links so they gave me a new link. Went through their steps again by transferring out then in.
No Bonus.
Called their support who told me to keep on trying the link and to transfer out/in until it appears.
No Bonus.
So emailed their support asking them to credit it manually themselves, here's their reply;
"We can confirm that your bonus was credit to your account on 29.09.09. However due to the fact that you requested this bonus, deposited the funds and then removed these funds from the casino on several occasions, your bonus was reversed.
Please note that within the Instant Play Casino Terms and Conditions which you stated had been read and accepted upon requesting this bonus, it states that the removal of any chips will lead to its reversal and so ineligibility to recieve this promotion."
I never had any bonus credited to my account, if I did, why would I continue to transfer out/in to obviously try to get it credited?
Why offer me the bonus if you clearly don't want me to have it?
Can't they see all I have been doing is trying to get the bonus credited?
Can't they apply common sense and logic?
Would this happen at Ladbrokes/Intercasino, where I normally play?
Will I play at Bwin again?