butlers bingo ridiculous cashout

[lockinlove]

This has been by far the worst cashout I have ever attempted.

Upon signing up, I sent 6 pieces of ID (well I guess really 4. Drivers license front and back, credit card front and back and 2 utility bills) to this casino group without request or without first depositing. I like to get the ball rolling and make it easier for the casino when and if I cashout.

I won a small profit of $60. I decided Id take a cashout. I almost always do this if Im up and down to test the cashout of a casino Im unfamiliar with. Just in case i win something big I want to me sure I get paid and everything is smooth.

I noticed they have 3 options. paymycard, bank wire and check

Since it was a small profit I decided to go with a check. Total payout is $160

3 days later I get an email stating my withdraw has been denied because it requires documents (I sent them 3 days ago remember) The same day and not long after that email I get an email my ID has been accepted and resubmit my withdraw.

Im a little annoyed by this. Surely they saw my ID was sent. Why reject it and then approve my documents?

So I resubmit check option again.

A couple days later I get an email it was denied because they dont accept withdrawals back to mastercard. Right on. I never chose that option. i already knew that was the case.

So I resubmit it again.

I get on live chat and speak to the rep here because this is ridiculous. I am told by live chat that it will process for a few more days, clear and be sent out.

In the mean time I explain my displeasure to IanO.

Fine.

About 3 days pass and IanO responds again and tells me that sometimes datacash has issues with sending checks to Canada and asks why I never chose the wire option. I explain I dont want to pay $25 fee on $60 winnings.

A few days later IanO send me a message that I got today saying they need to do a bank wire transfer now.

So about 5 days after support tells me the check is on the way.

Its not. Its just sitting there.

10 days and my money still hasnt been sent

I find it spectacular I was told they have been waiting on me the past 3-4 days to give them bank details. I never ever got an email requesting it.


When I first wrote my review of this casino is was nothing but positive.

Now I can safely say this has been the worst cashout process Ive ever been through especially for such a small amount

This casino def does not have it together.

I dont want anymore excuses from support, management or anyone. I want my money I requested almost 2 weeks ago.

 

[dunover]

This has been by far the worst cashout I have ever attempted.

Upon signing up, I sent 6 pieces of ID (well I guess really 4. Drivers license front and back, credit card front and back and 2 utility bills) to this casino group without request or without first depositing. I like to get the ball rolling and make it easier for the casino when and if I cashout.

I won a small profit of $60. I decided Id take a cashout. I almost always do this if Im up and down to test the cashout of a casino Im unfamiliar with. Just in case i win something big I want to me sure I get paid and everything is smooth.

I noticed they have 3 options. paymycard, bank wire and check

Since it was a small profit I decided to go with a check.

3 days later I get an email stating my withdraw has been denied because it requires documents (I sent them 3 days ago remember) The same day and not long after that email I get an email my ID has been accepted and resubmit my withdraw.

Im a little annoyed by this. Surely they saw my ID was sent. Why reject it and then approve my documents?

So I resubmit check option again.

A couple days later I get an email it was denied because they dont accept withdrawals back to mastercard. Right on. I never chose that option. i already knew that was the case.

So I resubmit it again.

I get on live chat and speak to the rep here because this is ridiculous. I am told by live chat that it will process for a few more days, clear and be sent out.

In the mean time I explain my displeasure to IanO.

Fine.

About 3 days pass and IanO responds again and tells me that sometimes datacash has issues with sending checks to Canada and asks why I never chose the wire option. I explain I dont want to pay $25 fee on $60 winnings.

A few days later IanO send me a message that I got today saying they need to do a bank wire transfer now.

So about 5 days after support tells me the check is on the way.

Its not. Its just sitting there.

10 days and my money still hasnt been sent

I find it spectacular I was told they have been waiting on me the past 3-4 days to give them bank details. I never ever got an email requesting it.


When I first wrote my review of this casino is was nothing but positive.

Now I can safely say this has been the worst cashout process Ive ever been through especially for such a small amount

This casino def does not have it together.

I dont want anymore excuses from support, management or anyone. I want my money I requested almost 2 weeks ago.

It's not good to wait for cashouts, especially if pre-verified. But did you read their terms as regards fees for the various cashout options first? It sounds like you did as you opted to avoid the $25 fee by taking a cheque. I suspect that their costs for getting a cheque to Canada for a mere $60 would be prohibitive, hence their desire to bank wire the money. Sounds like your stuck here, and there is confusion between CS/the rep/payments team.

 

[lockinlove]

It's not good to wait for cashouts, especially if pre-verified. But did you read their terms as regards fees for the various cashout options first? It sounds like you did as you opted to avoid the $25 fee by taking a cheque. I suspect that their costs for getting a cheque to Canada for a mere $60 would be prohibitive, hence their desire to bank wire the money. Sounds like your stuck here, and there is confusion between CS/the rep/payments team.

The $25 fee is actually from my bank and not the casino. Its usually between $15-$25 I believe. So I wanted to avoid that fee. especially if its $25..lol

The total cheque would have been $160. My deposit plus winnings. Also, the minimum cashout for this process is $50. If they cant afford it, raise the minimum cashout to what they can afford. Not give me the most incredible run around ive ever seen for a measily $160

From reading around IanO has a good reputation and a very good guy that people like here. The casino is accredited and their support is very friendly and quick to respond to live chat requests. After the first half of these issues I wanted to create a thread voicing my displeasure but I seriously held off because I understand sometimes casinos make mistakes and they seem to have a good rep here. so figured id give it a chance.

I even sent management an email stating my displeasure. Hopefully to get them on it and make sure no more screw ups. Not because Im overly concerned about $160. But if Im trying out a new casino, I want things to be smooth.

But after logging in today and getting a PM from IanO stating now they cant send me a cheque after all this, I am beyond annoyed.

If im the first to experience this, I guess I have bad luck.

I dont want to run them into the ground too badly over such a small amount especially when others are fighting for thousands of dollars in other casinos.

So ill just leave this thread here, with my overall review.. in case these things start happening more often with this casino, it will show a history of it and where changes need to be made.

 

[Tirilej]

So ill just leave this thread here, with my overall review.. in case these things start happening more often with this casino, it will show a history of it and where changes need to be made.

I'm sure Ian will tell the casinos side of the story. It's not always the same.
What I find a little amuzing is the last part you said...in case these things start happening more often...
They have been accredited here for almost two years now and I think this is the very first complaint I've seen in here about slow cashouts

I do feel for you. It's tough waiting to get paid and should be solved as quick as possible. I'm sure it will be.

 

[dunover]

I'm sure Ian will tell the casinos side of the story. It's not always the same.
What I find a little amuzing is the last part you said...in case these things start happening more often...
They have been accredited here for almost two years now and I think this is the very first complaint I've seen in here about slow cashouts

I do feel for you. It's tough waiting to get paid and should be solved as quick as possible. I'm sure it will be.

I think he means 'if more cases of this scenario occur after his experience'. In other words players from his country and others who play from overseas need to look at their deposit and withdraw methods carefully before playing there to avoid being trapped with bank fees and then getting payment delayed as they try to use other methods to get round them.

The site is good though and IanO will get you paid.

 

[IanO]

I was about to respond to your latest PM when I saw this thread, so will reply here to clarify some of the points you raised above.

Firstly I commend you on providing docs up front. So few players are this prepared and it is unfortunate the resulting process was not smoother as a result. I do see you submitted those late on a Saturday which was the same day as your initial withdrawal however, so you did not wait for those to be approved. Please note it normally takes us 24-48 hours to review and approve docs and as they had not been approved by the time your initial request reached the finance team this explains why that initial request could not be processed for you.

You then re-submitted the request and it is that re-submitted request which is currently pending. I do not see the other submissions you mention unless you cancelled and re-requested it yourself for some reason.

Your re-submitted requested reached the finance team on the 5th. On the 6th you were sent a mail explaining the situation and requesting your bank info for a transfer. I have confirmed the mail as sent and see you replied to it today when it was forwarded to you again.

In a PM to me you had stated: ‘I can wait 2-3 weeks for a cheque.’ In the message I sent you this morning I replied: ‘I have been told by our finance manager that they want to do a direct bank transfer and not a wire, which is a different process and should result in no fees. If that suits I would hate to see you wait unnecessarily for a cheque.’

To clarify, this was not me saying we would not send a cheque and had to send a wire. This was me stating that I would rather you did not have to wait for a cheque when we had a faster and fee free way to pay you, which, again, I clarified was not a wire.

So in summary, you requested your initial withdrawal on the 1st, but as your docs had not yet been cleared that was rejected on the 3rd. On the 5th your new request reached the finance team and the following day we asked for the information to complete the process with no cost to you.

Now that we have the details initially requested from you six days ago I am confident we can complete the payment, but will keep an eye on things and update you here once I have confirmation.

Ian

 

[dunover]

There you go lockinlove - you get the whole amount and faster. Does this new actioning of your w/d mean your bank will still charge you? They shouldn't for a direct IBAN transfer which is good of Butlers. If they did, there's not a lot Ian could do about it to be fair.

 

[lockinlove]

nevermind.

Deleted post

There you go lockinlove - you get the whole amount and faster. Does this new actioning of your w/d mean your bank will still charge you? They shouldn't for a direct IBAN transfer which is good of Butlers. If they did, there's not a lot Ian could do about it to be fair.

I have no idea if I will get charged. We will have to see whenever it arrives.

I agree there is nothing that can be done in regards to fee's. However, I would never have signed up here if I had to choose banking. I was 100% led to believe I had the cheque option and I was told numerous times this was available for Canadians.

Why am I being told this it is not an option 12 days later?

 

[Finn]

In a PM to me you had stated: ‘I can wait 2-3 weeks for a cheque.’ In the message I sent you this morning I replied: ‘I have been told by our finance manager that they want to do a direct bank transfer and not a wire, which is a different process and should result in no fees. If that suits I would hate to see you wait unnecessarily for a cheque.’

To clarify, this was not me saying we would not send a cheque and had to send a wire. This was me stating that I would rather you did not have to wait for a cheque when we had a faster and fee free way to pay you, which, again, I clarified was not a wire.

I agree there is nothing that can be done in regards to fee's. However, I would never have signed up here if I had to choose banking. I was 100% led to believe I had the cheque option and I was told numerous times this was available for Canadians.

Why am I being told this it is not an option 12 days later?

He is not saying that cheque is not available, he is saying that they could send the payment as bank transfer, which should not have fees that the wire transfer has, so that you could get your money faster, without any extra fees.

 

[lockinlove]

He is not saying that cheque is not available, he is saying that they could send the payment as bank transfer, which should not have fees that the wire transfer has, so that you could get your money faster, without any extra fees.

No no, I do get thats what hes saying. I have been told there is no cheque option for Canada as early as today.

Also, if there is a cheque option why did support supposedly send me an email on March 6 requesting bank details? Why would they do this if there was a cheque option?


Ian I forgot one question.

On March 6th when my cashout was denied again I was told in order to process a cashout I needed to confirm my physical address and username via email and confirm I wanted a cheque.

Why after my ID was approved was I told that actually in order to do a cashout I needed to confirm my stuff through email now?

Here is the email That was sent on the 6th. Most personal details I have starred out.

To [email protected]
Mar 6 at 12:04 PM
+++++++++++++++++
20 **** Circle
*****, ontario
****

******* is my phone #

please process my cashout via cheque

 

[dunover]

I understand you're a bit spun by the confusion over the last few days, but I'd personally let it go now. Your w/d has been processed and sent by IBAN transfer and like I said is unlikely to incur any fee, Ian has sorted it. Like many CS operatives, yours may be used to more mundane matters than international cheques and misadvised you OR the casino (within their terms BTW) has chosen a better or more cost-effective way of paying you.
Yes, maybe a breakdown in communication due to the timing of the events like KYC/withdrawal etc. but hopefully you got compensation in the form of a fee-free cashout.

 

[lockinlove]

I understand you're a bit spun by the confusion over the last few days, but I'd personally let it go now. Your w/d has been processed and sent by IBAN transfer and like I said is unlikely to incur any fee, Ian has sorted it. Like many CS operatives, yours may be used to more mundane matters than international cheques and misadvised you OR the casino (within their terms BTW) has chosen a better or more cost-effective way of paying you.
Yes, maybe a breakdown in communication due to the timing of the events like KYC/withdrawal etc. but hopefully you got compensation in the form of a fee-free cashout.

Yeah ive just gotten super annoyed throughout the day. Management responded to me like everything has been great etc etc

Ian forget answering my questions. Im over it. In the end, I will get my money and not play here again. So there is really no point in carrying this on.

Thanks to the people contributing in this thread.

And Ian I dont place any "blame" on you. I was more or less hoping to get answers from you from some of this stuff.

Have a nice day all.

 

[dunover]

Yeah ive just gotten super annoyed throughout the day. Management responded to me like everything has been great etc etc

Ian forget answering my questions. Im over it. In the end, I will get my money and not play here again. So there is really no point in carrying this on.

Thanks to the people contributing in this thread.

And Ian I dont place any "blame" on you. I was more or less hoping to get answers from you from some of this stuff.

Have a nice day all.

If you want to get REALLY angry go and play TFTUT for an hour.....

 

[Jasminebed]

If you want to get REALLY angry go and play TFTUT for an hour.....

Also not an option for Canadians dunover.

Please let us know if you have any fees for the bank transfer lockinlove (I don't think you will), as I'm always looking for cheap ways to withdraw. I really miss Skrill.

 

[dionysus]

Also not an option for Canadians dunover.

.

sure it is

 

[vinylweatherman]

Yeah ive just gotten super annoyed throughout the day. Management responded to me like everything has been great etc etc

Ian forget answering my questions. Im over it. In the end, I will get my money and not play here again. So there is really no point in carrying this on.

Thanks to the people contributing in this thread.

And Ian I dont place any "blame" on you. I was more or less hoping to get answers from you from some of this stuff.

Have a nice day all.

This is the problem with communication problems and ill informed front line CS.

From the players' point of view, there was a lot of unnecessary messing around, and it was due to the internal systems not working together. The player decided to withdraw, and rather than wait a couple of days to be told to send documents (bear in mind many casinos don't even bother asking, they assume the player is telepathic and just sit on the withdrawal till the player realises they should send in the documents), he sent them at the same time. Instead of dealing with this in a coordinated manner, the left hand had the documents, but the right hand denied the withdrawal because the left hand hadn't passed on the documents. Why did the withdrawal have to be denied, rather than the documents being reviewed as part of the process of paying the initial request? A simple common sense question for a player, and patently more efficient.

To compound this initial negative experience, there was confusion over the withdrawal itself, with the player being told different things from different people, and all giving the impression that the payment was being unnecessarily delayed in the process, even though it probably wasn't.

The final straw may have been the "nannying", the operator doing what it thought was best for the player, rather than what the player had already figured out was the most cost effective option, a three week wait, but a guarantee of no $25 fee. I suspect the difference between a "wire" and a "bank transfer" is lost on most players, so if the bank charges $25 for receiving a direct payment, the player will feel that this will apply in all cases, whether a wire or bank transfer.

Rather than force this option on the player, they should have been contacted to suggest that a direct bank transfer would both be faster, and incur no wire fee, and that if the player would like this to be done instead of the check, they had to respond within xx hours. No response, and a check would be sent as per request. Instead, it seems the player got the impression that 4 days were wasted "sitting on the withdrawal" because they didn't have the bank details, which of course were not provided as a check had been requested. The player had thought that about a quarter of the wait for the check had already gone, so it must have been very annoying to find out that nothing had been processed at all.

It does seem odd that Canadian players are having such a hard time, harder even than many US players, yet there is limited government action there compared to the crusade being waged by the DoJ, NSA, etc in the US.

 

[lockinlove]

This is the problem with communication problems and ill informed front line CS.

From the players' point of view, there was a lot of unnecessary messing around, and it was due to the internal systems not working together. The player decided to withdraw, and rather than wait a couple of days to be told to send documents (bear in mind many casinos don't even bother asking, they assume the player is telepathic and just sit on the withdrawal till the player realises they should send in the documents), he sent them at the same time. Instead of dealing with this in a coordinated manner, the left hand had the documents, but the right hand denied the withdrawal because the left hand hadn't passed on the documents. Why did the withdrawal have to be denied, rather than the documents being reviewed as part of the process of paying the initial request? A simple common sense question for a player, and patently more efficient.

To compound this initial negative experience, there was confusion over the withdrawal itself, with the player being told different things from different people, and all giving the impression that the payment was being unnecessarily delayed in the process, even though it probably wasn't.

The final straw may have been the "nannying", the operator doing what it thought was best for the player, rather than what the player had already figured out was the most cost effective option, a three week wait, but a guarantee of no $25 fee. I suspect the difference between a "wire" and a "bank transfer" is lost on most players, so if the bank charges $25 for receiving a direct payment, the player will feel that this will apply in all cases, whether a wire or bank transfer.

Rather than force this option on the player, they should have been contacted to suggest that a direct bank transfer would both be faster, and incur no wire fee, and that if the player would like this to be done instead of the check, they had to respond within xx hours. No response, and a check would be sent as per request. Instead, it seems the player got the impression that 4 days were wasted "sitting on the withdrawal" because they didn't have the bank details, which of course were not provided as a check had been requested. The player had thought that about a quarter of the wait for the check had already gone, so it must have been very annoying to find out that nothing had been processed at all.

It does seem odd that Canadian players are having such a hard time, harder even than many US players, yet there is limited government action there compared to the crusade being waged by the DoJ, NSA, etc in the US.

You've managed to explain it better than I could. Your post is the exact situation and my thoughts. Thanks for that.

I also dont get the whole issue with Canada. Ive been playing poker gambling for years and never ever had a problem cashing cheques here

 

[spintee]

I used to play butlers all the time, not 1 problem but I am in U.K, do not bother much no moe, 1 withdraw aloud in a 7 day peroid? same as glossy there sister site, I can make 4-5 deposits a day, what use is 1 withdraw a week, stupid

 

[IanO]

Lockin,

I asked about your pending request and have been told that was sucessfully sent earlier today. Please confirm either here or via PM when this has reached you at if it did so at no additional cost as planned.

If there are still any aspects of the process you want me to review or outstanding questions you want answered please let me know.

Kind regards,

Ian

 

[lockinlove]

Still no money.

I asked support for an update and they just tell me there is no manager in the office so they have no update.


Does anyone know how long a bankwire usually takes? Any time ive had them they take 2-3 days. This is now the 6th day and almost 3 weeks since this has all happened.

Thanks.

 

[spintee]

As far as I know and read transfer should be a day or 2, I can see your frustration, Its not acceptable if you ask me especially even after the rep no about it,

 

[me_and_ed]

Still no money.

I asked support for an update and they just tell me there is no manager in the office so they have no update.


Does anyone know how long a bankwire usually takes? Any time ive had them they take 2-3 days. This is now the 6th day and almost 3 weeks since this has all happened.

Thanks.

Wire usually takes 3-5 business days, I deal with RBC and it generally gets processed over night, I wake up and its in my account.

 

[me_and_ed]

@lockinlove....get your dough?

 

[lockinlove]

No, nothing yet.

I got an email from support saying it went through successfully on their end and to call my bank and ask how long it takes to release my funds.

I found this odd because any time Ive had a bank transfer, its arrived in 2-3 days.

I called my bank and they said they have not received anything as of yet.

If its not here be Friday, I will be very concerned...Im already somewhat concerned. Especially after they said its success on their end but my bank said it wasnt.

 

[me_and_ed]

No, nothing yet.

I got an email from support saying it went through successfully on their end and to call my bank and ask how long it takes to release my funds.

I found this odd because any time Ive had a bank transfer, its arrived in 2-3 days.

I called my bank and they said they have not received anything as of yet.

If its not here be Friday, I will be very concerned...Im already somewhat concerned. Especially after they said its success on their end but my bank said it wasnt.

Strange, I had a w/d from Videoslots approved and processed on Monday, it hit my account at 3PST today, so 2 business days, the longest I have waited for a transfer is 5 business days and I have had a quite a few, if it is not there on Friday I would raise some s##t, hope it doesn't get to that

 

[lockinlove]

I spoke to Ian yesterday on live chat and today he messaged me to follow up.

From what I gather Ian is a good person who wants this dealt with. This is not his fault obviously. He said some things that I disagreed with yesterday and lost a little bit of respect but in all, its not his problem. He doesnt run the casino and he isnt in charge of the finances. I do appreciate him trying to get this dealt with.

That being said. This situation is completely unacceptable.

A few questions that can hopefully be answered or maybe some advice.

#1. Do I qualify to PAB?
#2. Should I PAB?
#3. If yes, when should I take this action?
#4. From the advice of my banking manager he has said that if it was sent on Mar 12 like claimed it should have been here Monday or Tuesday at the latest.
#5. Has the financial department lied/mislead Ian in saying they have sent the money?
#6. Has anyone ever waited 10 days for a bank transfer from the sent date to the receive date?
#7. How long should I be patient for?

 

[me_and_ed]

I spoke to Ian yesterday on live chat and today he messaged me to follow up.

From what I gather Ian is a good person who wants this dealt with. This is not his fault obviously. He said some things that I disagreed with yesterday and lost a little bit of respect but in all, its not his problem. He doesnt run the casino and he isnt in charge of the finances. I do appreciate him trying to get this dealt with.

That being said. This situation is completely unacceptable.

A few questions that can hopefully be answered or maybe some advice.

#1. Do I qualify to PAB?
#2. Should I PAB?
#3. If yes, when should I take this action?
#4. From the advice of my banking manager he has said that if it was sent on Mar 12 like claimed it should have been here Monday or Tuesday at the latest.
#5. Has the financial department lied/mislead Ian in saying they have sent the money?
#6. Has anyone ever waited 10 days for a bank transfer from the sent date to the receive date?
#7. How long should I be patient for?

The processor should have a transaction number and record, I would request this, clearly there is an issue here.

 

[lockinlove]

The processor should have a transaction number and record, I would request this, clearly there is an issue here.

I guess if its not here by Monday evening Ill message Max to see if I can PAB.

There is obviously something strange going on here. As my comments read I have been given the run around all along.

And now its almost taken 2 weeks for a bank transfer. I have a hard time believing this is all a coincidence.

And posters such a dunover made the prediction "this worked out better for you since you will get your money much faster than a check"

Seems to me it hasnt



Edit: and thanks for the advice I will request that

 

[lockinlove]

This is becoming very concerning and tonnes of reg flags.

I went onto live chat to ask gavin if he could get me the transaction number.

And btw this is the third time they have said they have sent me an email when they have not.

Ian can you please comment on why you told me in this thread and in PM my payment was sent March 12th. But now Gavin is saying it wasnt sent until March 19?

 

[lockinlove]

Still no payment. Spoke to my bank and they said nothing has come at all and that I need to start looking at other ways to get my money because it is very unlikely it has been sent.

They said they have a time table of how long it takes to get a bank transfer from their country.

Maximum is 3 days.

This has been 2 weeks and ongoing since March 1. Almost a month later I still dont have my money.

I have contacted Max to see if I qualify to PAB

 

[maxd]

I have contacted Max to see if I qualify to PAB

I'll admit I haven't read the entire thread but yes, I'd say go ahead with the PAB. Please ensure you read the Pitch-A-Bitch FAQ before proceeding. Your will be expected to know and follow the guidelines given therein.

 

[maxd]

@ lockinlove: I've just heard from the Butler's rep and it seems to me that a few things need to happen here:
.

1. There does indeed appear to be an issue with your bank. Among other things they haven't been able yet to provide the casino with the info required. As a result you, me, and the casino all need to wait a couple of days for the dust to settle at the bank. Assuming it does then we can proceed, or you'll simply receive your money in which case we won't need to.
   .
2. Please read the Pitch-A-Bitch FAQ and submit your PAB ASAP. We need this in place should the payment NOT come through this time.
   .
3. You need to stop bad-mouthing the casino. There is no legitimate reason to belief they are trying to mess with you and your accusations that they are is not helping anything. Give them the day or two they need to get what they need from the bank, then we can proceed.
   .
4. Above all calm and respectfulness towards the parties involved is STRONGLY advised at this point.

 

[dpp00]

hi

hey i'm sorry your having a hard time getting your money,

if its any help ive been with butlers a long time now and ive had many cashouts a few took a bit longer then necessary ,

but at least 97% were no problem the only thing i'd guarantee is that you'll get your money,

and the rep here ian will be doing everything in his power to sort it for you .

 

[lockinlove]

@ lockinlove: I've just heard from the Butler's rep and it seems to me that a few things need to happen here:
.

1. There does indeed appear to be an issue with your bank. Among other things they haven't been able yet to provide the casino with the info required. As a result you, me, and the casino all need to wait a couple of days for the dust to settle at the bank. Assuming it does then we can proceed, or you'll simply receive your money in which case we won't need to.
   .
2. Please read the Pitch-A-Bitch FAQ and submit your PAB ASAP. We need this in place should the payment NOT come through this time.
   .
3. You need to stop bad-mouthing the casino. There is no legitimate reason to belief they are trying to mess with you and your accusations that they are is not helping anything. Give them the day or two they need to get what they need from the bank, then we can proceed.
   .
4. Above all calm and respectfulness towards the parties involved is STRONGLY advised at this point.

Edit: Nevermind. I will keep my frustrations to myself.

I just want to make it clear, there is zero problems with my bank. I have received dozens of transfers from casinos, as recent has 8 days ago. I have spoken to the manager at the bank to get confirmation. He has called me back after looking into it and has confirmed there has been zero attempts, transactions or any problems whatsoever.

PAB will be sent shortly here.

 

[lockinlove]

PAB has now been filed.

I have requested the transaction number from IanO as my bank has requested and I am curious too. If it gets provided, I will also send it to Max.

I will no longer be answering any questions or commenting in the thread. This cashout has consumed an incredible amount of my time. It is now left with Max.

Max, thanks for doing this and offering these services.

 

[dunover]

PAB has now been filed.

I have requested the transaction number from IanO as my bank has requested and I am curious too. If it gets provided, I will also send it to Max.

I will no longer be answering any questions or commenting in the thread. This cashout has consumed an incredible amount of my time. It is now left with Max.

Max, thanks for doing this and offering these services.

It's my guess that the processor has got part of your IBAN number incorrect, and the funds are being held in a suspense account at the bank. Anyway, I hope you get your answer soon and we'll keep an eye out.

 

[lockinlove]

Thanks for the support Dunover.

Just a quick update in regards to the transaction number request. IanO cannot provide it at this time because the systems are too complicated.

Looking forward to this getting sorted.

have a nice day all.

 

[dunover]

Thanks for the support Dunover.

Just a quick update in regards to the transaction number request. IanO cannot provide it at this time because the systems are too complicated.

Looking forward to this getting sorted.

have a nice day all.

Yes, I'm not trying to draw into commenting while your PAB is in process. There was another thread similar to this not long ago where this happened, but it turned out the payee's bank had it in a suspense account while it was checked out, and I do remember the rep DID supply him with the transaction details as a reference. He got it in the end.

 

[SpinUk]

To be fair funds held in the suspense account at this late stage in the game result in two things - either a repair fee top sliced from the amount by the players bank who then pay it to the player or it is sent back to the player (much more likely).

As I see it however if the payment processor has made a mistake inputting the Iban then this is not the players fault, and with the initial issues the player had with CS, and providing the amount is not significant, then it would be best to do a fresh same day chaps payments to the player. Yes it costs but in the bigger scheme of things that would be the most appropriate thing to do for everyone involved.

 

[lockinlove]

IanO please clear your inbox as it says its full and I cannot respond to your latest PM you have sent me

 

[maxd]

As I understand it the issue has been resolved.

 

[lockinlove]

I can confirm I received the funds today.

For whatever reason the banking withdrawal would not work, checking was not available nor cashing out back to my Mastercard.

*snip*

The problem with the banking info came back to butlers as an invalid account number. I do not know what happened there because I had both Betfair and Ladbrokes send confirmations letters to me today (Betfair actually gave me a screenshot today) that they used the same banking info as provided to Butlers Bingo...and the payments went through in 2-3 business days.

I guess this was bad luck and coincidence. I wont make any accusations with just assumptions.


For the most part IanO acted professionally and kept sending me updates. I did disagree on one or two things he said to me but some things can be said in complicated situations.

While I am pleased I got my funds, I have requested my butlers bingo account be closed permanently and I am sure IanO will oblige. In the end, it was just too much.

Thank you Max and thank you Ian for getting me my money.

 

[me_and_ed]

I can confirm I received the funds today.

For whatever reason the banking withdrawal would not work, checking was not available nor cashing out back to my Mastercard.

*snip*

The problem with the banking info came back to butlers as an invalid account number. I do not know what happened there because I had both Betfair and Ladbrokes send confirmations letters to me today (Betfair actually gave me a screenshot today) that they used the same banking info as provided to Butlers Bingo...and the payments went through in 2-3 business days.

I guess this was bad luck and coincidence. I wont make any accusations with just assumptions.


For the most part IanO acted professionally and kept sending me updates. I did disagree on one or two things he said to me but some things can be said in complicated situations.

While I am pleased I got my funds, I have requested my butlers bingo account be closed permanently and I am sure IanO will oblige. In the end, it was just too much.

Thank you Max and thank you Ian for getting me my money.

I am glad you got your funds,I did not know you could receive gaming funds back to *snip* in Canada, I thought all gaming transactions were off the table?

 

[maphesto]

I can confirm I received the funds today.

I guess this was bad luck and coincidence. I wont make any accusations with just assumptions.

I do not know what happened there because I had both Betfair and Ladbrokes send confirmations letters to me today (Betfair actually gave me a screenshot today) that they used the same banking info as provided to Butlers Bingo...and the payments went through in 2-3 business days.

Now when you have a settled PAB, remember that at a clipjoint as Betfair you aren't even allowed to make a PAB.

These are rogue, read here:

https://www.casinomeister.com/online-casinos/reviews/betfair/

Just wanted you to know!

 

[lockinlove]

Now when you have a settled PAB, remember that at a clipjoint as Betfair you aren't even allowed to make a PAB.

These are rogue, read here:

https://www.casinomeister.com/online-casinos/reviews/betfair/

Just wanted you to know!

Oh wow. I must have misread when looking at accredited playtech casinos. I must have seen betfair as accredited when I was most likely looking at betfred.

Thanks for letting me know.

Glad I got paid from them

account will be closed