Marc Renowden
Dormant account
- Joined
- Oct 13, 2016
- Location
- Birmingham
Hi guys, first time poster.
I have been a member of Butlers Bingo for a few months now and recently had my first win, well a win worthy of withdrawing.
I am a member of other sites so I am used to the whole ID needed to support your account so I was prepared and sent along the following:
-Front and back of my bank card
-Driving licence front and back
-Printed statement from the bank (stamped and date by the cashier as I have paperless banking with Santander
-My Vodafone bill with my name and address on the top.
I received an email back from 'Astrid' at Butlers explaining that my documents were not valid authorisation as the statement from my bank needs to be one that is posted to me, even though I have an email from Butlers explaining that this is fine.
Because of this I have probably gone overboard with the documentation I have sent in however I find it very unsettling that this is the case.
Yesterday evening I sent in copies of:
-My driving licence
-My passport
-My bank card that is registered on the site
-Two credit cards in my name
-My work payslip
-My work ID
-A letter from BT from August 26th confirming the end of my BT package
-A letter from Sky from September asking for me to go back to them
-The original stamped and dated statement from my bank.
I have since received an email from 'Astrid' letting me know that these documents have been sent to the security team for authorisation but in the meantime I have contacted my bank who are now sending me out a full paper statement.
Do you think this is unreasonable on their part? as with other sites I have confirmed ID with my driving licence and bank card image or my phone bill.
Grateful for any help to put my mind at risk as this is for a payout of £6500.
Thank you all in advance,
Marc
I have been a member of Butlers Bingo for a few months now and recently had my first win, well a win worthy of withdrawing.
I am a member of other sites so I am used to the whole ID needed to support your account so I was prepared and sent along the following:
-Front and back of my bank card
-Driving licence front and back
-Printed statement from the bank (stamped and date by the cashier as I have paperless banking with Santander
-My Vodafone bill with my name and address on the top.
I received an email back from 'Astrid' at Butlers explaining that my documents were not valid authorisation as the statement from my bank needs to be one that is posted to me, even though I have an email from Butlers explaining that this is fine.
Because of this I have probably gone overboard with the documentation I have sent in however I find it very unsettling that this is the case.
Yesterday evening I sent in copies of:
-My driving licence
-My passport
-My bank card that is registered on the site
-Two credit cards in my name
-My work payslip
-My work ID
-A letter from BT from August 26th confirming the end of my BT package
-A letter from Sky from September asking for me to go back to them
-The original stamped and dated statement from my bank.
I have since received an email from 'Astrid' letting me know that these documents have been sent to the security team for authorisation but in the meantime I have contacted my bank who are now sending me out a full paper statement.
Do you think this is unreasonable on their part? as with other sites I have confirmed ID with my driving licence and bank card image or my phone bill.
Grateful for any help to put my mind at risk as this is for a payout of £6500.
Thank you all in advance,
Marc