NohchiPlayer
Dormant Account
- Joined
- Jun 16, 2013
- Location
- Germany
Hello, i posted this already on the other buckandbutler thread but i want start a thread now.
So like i already said i made a withdrawal of 160€ to skrill on friday and sent all documents, also skrill screenshots and everything. This casino is from everymatrix group.
I then got this email:
Thank you for the documents provided.
Your documents have been forwarded to our security department for processing. Our Customer Care team will inform you via email as soon as your documents are processed.
Should you have a pending withdrawal then this will be processed as soon as the security verification process is completed.
And now since 4 days (they say they also do withdrawals on weekends) im waiting not only for my withdrawal, but they didnt even accepted my documents yet. Just no answer.
Livechat is completely useless, they cant even contact the verification department or anything. They just say i have to wait. But 4 days for 2 documents? Normal human needs 2 minutes for it. They say they are not making the verification, its EveryMatrix who does the verification and payments, but im verified at atleast 10 other everymatrix casinos and it was in max 1 day. whats the problem with this guys now? Why are they not just sending my money?
So like i already said i made a withdrawal of 160€ to skrill on friday and sent all documents, also skrill screenshots and everything. This casino is from everymatrix group.
I then got this email:
Thank you for the documents provided.
Your documents have been forwarded to our security department for processing. Our Customer Care team will inform you via email as soon as your documents are processed.
Should you have a pending withdrawal then this will be processed as soon as the security verification process is completed.
And now since 4 days (they say they also do withdrawals on weekends) im waiting not only for my withdrawal, but they didnt even accepted my documents yet. Just no answer.
Livechat is completely useless, they cant even contact the verification department or anything. They just say i have to wait. But 4 days for 2 documents? Normal human needs 2 minutes for it. They say they are not making the verification, its EveryMatrix who does the verification and payments, but im verified at atleast 10 other everymatrix casinos and it was in max 1 day. whats the problem with this guys now? Why are they not just sending my money?