Buck&Butler casino not sending money for 4 days, livechat useless

NohchiPlayer

Full Member
Joined
Jun 16, 2013
Location
Germany
Hello, i posted this already on the other buckandbutler thread but i want start a thread now.

So like i already said i made a withdrawal of 160€ to skrill on friday and sent all documents, also skrill screenshots and everything. This casino is from everymatrix group.

I then got this email:

Thank you for the documents provided.

Your documents have been forwarded to our security department for processing. Our Customer Care team will inform you via email as soon as your documents are processed.

Should you have a pending withdrawal then this will be processed as soon as the security verification process is completed.


And now since 4 days (they say they also do withdrawals on weekends) im waiting not only for my withdrawal, but they didnt even accepted my documents yet. Just no answer.

Livechat is completely useless, they cant even contact the verification department or anything. They just say i have to wait. But 4 days for 2 documents? Normal human needs 2 minutes for it. They say they are not making the verification, its EveryMatrix who does the verification and payments, but im verified at atleast 10 other everymatrix casinos and it was in max 1 day. whats the problem with this guys now? Why are they not just sending my money?
 
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NohchiPlayer

Full Member
Joined
Jun 16, 2013
Location
Germany
They banned me from LiveChat now :rolleyes:

Still no reply and they said they dont know the exact time. 4 days now...

Do not play at this casino! :mad:
 

NohchiPlayer

Full Member
Joined
Jun 16, 2013
Location
Germany
Got this answer 2 minutes ago:

This is to inform you that your documents have now been approved.

Your B&B account is now verified and if you have a pending withdrawal this will now be processed shortly.

We want to thank you for your co-operation and patience during this security verification process. Please do not hesitate to contact our Customer Care team should you have any other questions or concerns.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
4 days to get verified over the weekend at Everymatrix is pretty normal. Not good, i know, but nothing to get stressed about.

Glad it is sorted and you will be paid. :thumbsup:

Maybe follow my Rule 1 in the future: Get verified before your first deposit! :D
 

NohchiPlayer

Full Member
Joined
Jun 16, 2013
Location
Germany
4 days to get verified over the weekend at Everymatrix is pretty normal. Not good, i know, but nothing to get stressed about.

Glad it is sorted and you will be paid. :thumbsup:

Maybe follow my Rule 1 in the future: Get verified before your first deposit! :D

My first deposit was a long time ago, on friday i got freespins and made the 160€ ^^

Withdrawal still pending. Joined livechat with different IP as they banned me from my IP and they said they dont know when the money will be sent... so the waiting starts again :what:

Is it that hard to press on that damn "send money" button ? :)
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Frustrating to wait for winnings to be paid, especially since it is not a massive amount.

EM sites usually pay in 6 - 12 hrs during their business hours. Give it another day max., I would recommend but you should get paid today.
 

Harry_BKK

Dormant account
Joined
Dec 18, 2014
Location
Balcony
Finally got the money. Will never play there again.

As i said 6-12 hrs, very normal for EM sites.

Good to hear though you got the dosh, that is the most important thing. :thumbsup: Check out the accredited list here at CM for fast paying casinos. I only play at those who pay in less than a few hours, mostly just minutes. Saves the stress when a larger withdrawal happens.
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
Odd goings on at B&B recently.

They have a valid UKGC license but no longer accept deposits from UK Players 'until further notice'.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
Odd goings on at B&B recently.

They have a valid UKGC license but no longer accept deposits from UK Players 'until further notice'.

So which is it? Funds or license impending suspension?

Nope still OK under the Everymatrix license. Would have let me sign up too, tested it. Obviously I don't join EM casinos but I could have.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
If my brain sells are sparking right wasnt B&B called something else? They got rid of U.K player ages ago as far as I can remember, Its been a while sinse I heard the name
 

Karri

Dormant account
Joined
Sep 27, 2016
Location
Spain
Is it that hard to press on that damn "send money" button ? :)

Well, let's imagine the guys who press the "send money" button are the same guys who handle customer service, document checking or what not. Every time you spam them in chat they can't be pressing that send money button. Now also imagine that you are not the only player, and especially that you are not the only person in the world using Skrill. And perhaps that also it is a bit more complicated than just pressing that button. Not that it should take four days, just that it's a bit more complicated than you think.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Well, let's imagine the guys who press the "send money" button are the same guys who handle customer service, document checking or what not. Every time you spam them in chat they can't be pressing that send money button. Now also imagine that you are not the only player, and especially that you are not the only person in the world using Skrill. And perhaps that also it is a bit more complicated than just pressing that button. Not that it should take four days, just that it's a bit more complicated than you think.

Of course its more complicated than a press of a button, But it should not really be, As all it does take is a switch of a button,

Just ask videoslots where payment is in a few minutes, Some sites where docs are sorted over live chat, If sites did not have all the bullshit terms, Max bet, not allowed games than things would not be so complicated,

One of the reasons VS can do what they do, Very rare you get a bonus so they do not have to worry about any checks, And with all the rewards / cash back its all wager free, Again so no need to check,
 

Karri

Dormant account
Joined
Sep 27, 2016
Location
Spain
Of course its more complicated than a press of a button, But it should not really be, As all it does take is a switch of a button,

Just ask videoslots where payment is in a few minutes, Some sites where docs are sorted over live chat, If sites did not have all the bullshit terms, Max bet, not allowed games than things would not be so complicated,

One of the reasons VS can do what they do, Very rare you get a bonus so they do not have to worry about any checks, And with all the rewards / cash back its all wager free, Again so no need to check,

Well, it should be much easier but it isn't because it works fine enough as it is...and that applies to pretty much everything in life. The whole banking industry is ridiculously slow and outdated, stuck in 80's with all their methods and software.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Well, it should be much easier but it isn't because it works fine enough as it is...and that applies to pretty much everything in life. The whole banking industry is ridiculously slow and outdated, stuck in 80's with all their methods and software.

I certainly agree with the banking system, I laugh every time I think about it,
 
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