Bonus Banned - What? INETBET

[shannyls]

So this morning, I received an email from Inebet, telling me I am bonus banned. This has never happened to me before. I almost always use a bonus when depositing. Most the time I don't make the playthrough, once in awhile I do. This is no different than how I play at CWC and this has never happened. I am bonus banned because I actually won on a bonus? I just don't get it. Now are they going to payout my withdrawal? I am definitely not happy about this.

 

[bigjohn]

There was just another thread about this same subject.

I think the best solution that came out of that discussion (suggested by Nate) was for you to deposit-ban them.

The general consensus here seems to be that casino bonuses do a lot more for the casino than they do for the player but players enjoy them because it makes us feel appreciated.

I know I wont throw my money at a place that does not appreciate me.

 

[mrmark21]

So this morning, I received an email from Inebet, telling me I am bonus banned. This has never happened to me before. I almost always use a bonus when depositing. Most the time I don't make the playthrough, once in awhile I do. This is no different than how I play at CWC and this has never happened. I am bonus banned because I actually won on a bonus? I just don't get it. Now are they going to payout my withdrawal? I am definitely not happy about this.

They'll payout you're withdrawal unless you've done something wrong

I always play with a bonus at Inetbet. RTG slots are addictive but nearly impossible to win on so I play with a bonus for extra playtime. I've never been bonus banned from any casino where I frequently play on a bonus. The day a casino bonus banns me is the day I switch casinos

P.s. Bigjohns post pretty much sums up the way I feel

 

[shannyls]

I am just blown away with this. And then the tone of the response when I asked why, was rude.

Yeah, that'll be it for them.

 

[shannyls]

I always play with a bonus at Inetbet. RTG slots are addictive but nearly impossible to win on so I play with a bonus for extra playtime. I've never been bonus banned from any casino where I frequently play on a bonus. The day a casino bonus banns me is the day I switch casinos

And they didn't bonus ban you?

 

[mrmark21]

And they didn't bonus ban you?

I haven't won

 

[shannyls]

I feel like a criminal or something. I've definitely learned a lesson regarding them.

 

[MisterBJ]

I find it quite funny, that any RTG casino will bonus ban anyone. RTG is the tightest software on the market. Wins are hard to come by as is; And if you goto RTG website. They proudly consider themselves to be the MOST PROFITTABLE CASINO SOFTWARE ON THE NET.

 

[shannyls]

I am just sitting here getting more and more mad. They run daily promotions, but don't use them daily or you'll be banned...they send me emails, but don't use them or you'll be banned. I am sure I am actually down in deposits vs payouts.

 

[mrmark21]

I feel like a criminal or something. I've definitely learned a lesson regarding them.

The same thing happens at other casinos as well. Just do a search for "bonus banned". Bonuses are a privilege not a right. So naturally it's up to the casino and what THEY do at their own discretion. However you weren't happy with the response from customer support either. So decide what YOU want to do. The reason I said they'd payout is because they are the only RTG I'll play at. I have heard allot of good things about them and while their customer support isn't live they have always been fast to respond too me. What really matters is how YOU feel and what YOU decide. There are so many good casinos on the accredited list you don't need to stick too just one

 

[mrmark21]

They proudly consider themselves to be the MOST PROFITTABLE CASINO SOFTWARE ON THE NET.

That dosent surprise me one bit. They are tight... The only reason I still play them is because I find them fun, don't ask me why I'm a masochistic lol It's not like their graphics are the best. There's just something addictive about them that I haven't found on any other software maybe it's trying to chase that win

 

[Slotster!]

That's hilarious.

Don't offer bonuses in the first place if you don't want people to take them. Shockingly, every now and again a player might actually win. Perish the thought.

Aren't RTG the ones with the max cashout rule on no deposit chips as well?

These guys are light years behind what's happening out there...

In terms of your withdrawal, I'm fairly sure InetBet are solid/reputable from a cashiers perspective - so you shouldn't have any issues. Totally agree they should be deposit banned as far as you're concerned though.

I feel for you USA guys - the choice just isn't there that the rest of us enjoy.

 

[Slotster!]

Sorry, also FWIW - when I used to play @ RTG - I found the slots to be no more or less generous than anywhere else. Made some really nice hits and blew some reasonably balances. Never felt as though they were tight particularly...

 

[mrmark21]

Sorry, also FWIW - when I used to play @ RTG - I found the slots to be no more or less generous than anywhere else. Made some really nice hits and blew some reasonably balances. Never felt as though they were tight particularly...

Luckily you're probably the exception. I think the general conscientious is that RTG slots are money eaters Can remember a few threads

 

[Nifty29]

Bonuses are not an entitlement.

Operators are not obliged to give a player bonuses, and have the right to exclude whomever they choose from ongoing promotions.

I'm not saying it's a great idea. In fact, it is very short-sighted in many (not all) cases.

Don't get mad - get even. Just don't play there any more. Vote with your feet.

It's pointless getting riled up here as it won't change the situation if history is any guide.

 

[quber]

I closed my account with them, mainly for issues with contacting them, and i have still had the 'Managers Bonus' paid into my account even though I can't log in.

It's as though they are thinking 'Lets put some money in his account and he may open it again' well they have no chance of that rogue move working.

I agree with shannyls about the rude emails, someone should really teach them how to sound a bit more polite. I don't think they are rude on purpose but they often give very short, curt answers which can sound rude in emails

 

[RikkiGT-R]

What Nifty said there. Just walk away and find another casino, that's the best thing you can do.

 

[chuchu59]

I am just blown away with this. And then the tone of the response when I asked why, was rude.

Yeah, that'll be it for them.

Being bonus-banned is something I accept but the rudeness when relaying the reasons for it is unacceptable.

 

[plasticnote]

Sorry, also FWIW - when I used to play @ RTG - I found the slots to be no more or less generous than anywhere else. Made some really nice hits and blew some reasonably balances. Never felt as though they were tight particularly...

RTG is a bit tight these days. If you stop playing them, then good for you. Not the right time to comeback...

 

[iNetBet Promos]

Hi All,
Just wanted to clarify, shannyls you are not banned from promotions.
Please re-read the email sent to you. This said that your account had been flagged for possible future exclusions.
There is no ban or exclusion in place at this time.
Best Regards
iNetBet Promos

 

[Slotster!]

Hi All,
Just wanted to clarify, shannyls you are not banned from promotions.
Please re-read the email sent to you. This said that your account had been flagged for possible future exclusions.
There is no ban or exclusion in place at this time.
Best Regards
iNetBet Promos

That's kind of worse...

How are you supposed to respond? Is it saying stop taking bonuses or else?! What's the logic behind that?

Bizarre.

 

[Sovietsky]

That's kind of worse...

How are you supposed to respond? Is it saying stop taking bonuses or else?! What's the logic behind that?

Bizarre.

Bad news: you will get bonus banned.

Good news: but not yet.

The best player response is to not deposit.

 

[mimi26]

Hi All,
Just wanted to clarify, shannyls you are not banned from promotions.
Please re-read the email sent to you. This said that your account had been flagged for possible future exclusions.
There is no ban or exclusion in place at this time.
Best Regards
iNetBet Promos

What a strange reply ,

As others have said vote with your feet,

 

[LondonDJ]

Hi All,
Just wanted to clarify, shannyls you are not banned from promotions.
Please re-read the email sent to you. This said that your account had been flagged for possible future exclusions.
There is no ban or exclusion in place at this time.
Best Regards
iNetBet Promos

What a bizarre thing to write. If I played at Inetbet this would make me feel awful.

As others have said, vote with your feet.

 

[shannyls]

Here's the first email
Dear XXXX

It is with regret that I have to inform you that our accounts department are about to place your account into the Bonus exclusion category.

Your recent play with us is you continually availing of bonus's that we send out to reward our regular players, but you do not play unless it is bonus advantage play.

I must therefore confirm that unless we see a change in your pattern of play i.e. bonus free playing, we will be denying any future bonus's that you try to redeem.

This is not an action that we take lightly, however continual misuse of the bonus program seriously effects our ability to reward our regular players.

My Response
I am confused I don't know what I've done wrong. I've deposited with each bonus. Why do you offer bonuses if you can't use them? I am not playing any differently that I do at other sites, I always use bonuses to deposit and I've never been excluded before, sometimes I make the playthrough, but most the time I don't. Are you going to honor my withdrawal or are you taking that away too. I am just blown away by this.

Their Response:
Dear XXX

I am sorry but where have we said we are not honouring your withdrawal.

I suggest you read the mail we sent you, this is a warning, we have not taken anything away.

Yes you may claim all bonuses, that is not what we said, however we also expect some non bonus play as well.

You have claimed over 100% on every dollar you have deposited without ever playing with non bonus funds.

We are saying that we expect some non bonus play as well as bonus play.

Kind regards

CSR Brian



I added up what I've deposited there over a month and it's close to $500, but I am not a regular player? I may not be a "high-roller. But that's a lot of money to me.

And to me, it's even harder to cash out when using bonuses because of the wage requirements, I don't get it. I have also used 75 percent bonuses too.

Whatever...I am listening to other's here and will most likely heed their advice.

I expected more from an Accredited Casino. Which is why I even played there in the first place.

 

[shannyls]

Rest of the Emails:
From me:
Ok, you haven't said you aren't honoring my withdrawal, I was just asking. I am just not used to this, this is how I play at other sites, and it has never happened to me before, so I was shocked to get this email.

The tone of your email is a bit concerning, considering I was just asking what I did wrong. I am not trying to get over on the casino, in fact I am probably over all down in deposits versus payouts.

And in this sentence, doesn't it say I am bonus banned.
I must therefore confirm that unless we see a change in your pattern of play i.e. bonus free playing, we will be denying any future bonus's that you try to redeem.

How often do I need to play not using a bonus, is there a specific ratio?

Their Response:
Dear XXX

It says 'I must therefore confirm that unless we see a change in your pattern of play'.

We expect a mix of bonus deposit and non bonus, there is no set limit, it is simply a matter of mixing your deposits with bonus and non bonus play.

thank you for your understanding in this.

 

[shannyls]

And three hours after receiving these emails, I get an email from them with NEW BONUS Codes...Seriously? LMAO

 

[Sovietsky]

And three hours after receiving these emails, I get an email from them with NEW BONUS Codes...Seriously? LMAO

So they don't want you to use bonuses but they keep sending them to you.
Seems to me they want you banned or something.

I myself have played there once. I used their welcome bonus and if they would send me a mail like that I would say close my account and don't contact me again thanks!

 

[Stovetopp]

Another point of view here I dont play at INET anymore but in defense of INET and other casinos nd bonus is more of a reward to loyal customers and and deposit bonus
is another means of giving you playtime since we all know the WR is difficult to meet

I cant blame any casino for bonuis banning any player who never plays with his own cash. They are there to make money so why bother with anyone who doesnt put up REAL Cash?

WE as players have a choice... we get the freebies had fun and probably won Now we are banned At least you nhad fun at their expense so move on find another casino
No need to aggravate oneself about this
Its like the casinos here , you get free play each week but after a couple weeks those folks who go there and use the free play and thewn leave are later not awarded
any more free play. Does anyone really blame the casinos?

 

[mimi26]

Here's the first email
Dear XXXX

It is with regret that I have to inform you that our accounts department are about to place your account into the Bonus exclusion category.

Your recent play with us is you continually availing of bonus's that we send out to reward our regular players, but you do not play unless it is bonus advantage play.

I must therefore confirm that unless we see a change in your pattern of play i.e. bonus free playing, we will be denying any future bonus's that you try to redeem.

This is not an action that we take lightly, however continual misuse of the bonus program seriously effects our ability to reward our regular players.

My Response
I am confused I don't know what I've done wrong. I've deposited with each bonus. Why do you offer bonuses if you can't use them? I am not playing any differently that I do at other sites, I always use bonuses to deposit and I've never been excluded before, sometimes I make the playthrough, but most the time I don't. Are you going to honor my withdrawal or are you taking that away too. I am just blown away by this.

Their Response:
Dear XXX

I am sorry but where have we said we are not honouring your withdrawal.

I suggest you read the mail we sent you, this is a warning, we have not taken anything away.

Yes you may claim all bonuses, that is not what we said, however we also expect some non bonus play as well.

You have claimed over 100% on every dollar you have deposited without ever playing with non bonus funds.

We are saying that we expect some non bonus play as well as bonus play.

Kind regards

CSR Brian



I added up what I've deposited there over a month and it's close to $500, but I am not a regular player? I may not be a "high-roller. But that's a lot of money to me.

And to me, it's even harder to cash out when using bonuses because of the wage requirements, I don't get it. I have also used 75 percent bonuses too.

Whatever...I am listening to other's here and will most likely heed their advice.

I expected more from an Accredited Casino. Which is why I even played there in the first place.

I dont like the tone of that email either

 

[shannyls]

Another point of view here I dont play at INET anymore but in defense of INET and other casinos nd bonus is more of a reward to loyal customers and and deposit bonus
is another means of giving you playtime since we all know the WR is difficult to meet

I cant blame any casino for bonuis banning any player who never plays with his own cash. They are there to make money so why bother with anyone who doesnt put up REAL Cash?

WE as players have a choice... we get the freebies had fun and probably won Now we are banned At least you nhad fun at their expense so move on find another casino
No need to aggravate oneself about this
Its like the casinos here , you get free play each week but after a couple weeks those folks who go there and use the free play and thewn leave are later not awarded
any more free play. Does anyone really blame the casinos?

I have not been using no deposit bonuses, I have been using match bonuses. So I have been depositing. $500 in the last month.

 

[Sovietsky]

I cant blame any casino for bonuis banning any player who never plays with his own cash. They are there to make money so why bother with anyone who doesnt put up REAL Cash?

So it's not real cash if I deposit 100bucks and use a deposit bonus.

 

[akrus88]

So it's not real cash if I deposit 100bucks and use a deposit bonus.

Id be happy if someone would have told me that after loosing 500€ with deposit bonuses.
Oh, it is not real money. Damn, they still have gone somewhere from my bank account..

 

[Slotster!]

This gets increasingly bizarre. It's reminiscent of the other thread (Tropica?) where, in a tourettes-esque fit of honesty, the casino basically admitted that they needed more of a chance to win their money back.

Whilst not personally playing at iNetBet for years - they have generally been regarded highly here. Those emails and the post from iNetBet are very very worrying.

I re-iterate, I feel sorry for you US guys and the limited choice you've got. Harder to walk away if you want to play online. I think some RTG operators probably know this.

 

[bigjohn]

These casino bonuses have to be one of the most controversial aspects of on-line gaming and the source of so many problems.

Being in the US I don't get to see how some of the very popular and enjoyed casinos dole out their bonuses. There a few examples I have seen where I think the casino has it right.

First, take 3Dice, they offer 3 bonus packages per month. Kind of modest at the lower loyalty levels, all with low playthrough and an NDB once a month. They throw a managers bonus and holiday bonuses in there once in a while. Their players go wacky when they can't find a way to deposit there (myself included lol).

The way Rival casinos did their bonuses was pretty good too. All your bonus options appeared in you own cashier window so they could be custom tailored to each player. Their big screw up was removing all of them when they felt like you had gotten enough instead of scaling them up and down.

I always feel if you can see a bonus offer (say, on their website or on the screen before you log in) you should be able to use it and using it should not be considered a crime.

I have shopped at our local Shop-Rite for probably 30 years and we use coupons every week, usually we save 30% to 40%, I have never been coupon-banned there. The offers keep us coming back and it is the same way for these casinos.

There is no reason a regular player who deposits their own money and loses most of it most of the time should be made to feel like they are abusing the casino.

It just stinks and should not be tolerated.

 

[vinylweatherman]

This gets increasingly bizarre. It's reminiscent of the other thread (Tropica?) where, in a tourettes-esque fit of honesty, the casino basically admitted that they needed more of a chance to win their money back.

Whilst not personally playing at iNetBet for years - they have generally been regarded highly here. Those emails and the post from iNetBet are very very worrying.

I re-iterate, I feel sorry for you US guys and the limited choice you've got. Harder to walk away if you want to play online. I think some RTG operators probably know this.

In this case, the player is not winning, the casino is making money. It seems they are just making it too slowly with the player having too much play time per dollar deposited. They are asking that some deposits are made without bonuses to increase the dollar earned per time period on the account.

It is silly where the player just doesn't have enough spare money to afford to play in between bonuses, as it is like expecting someone in a shop to sometimes buy a more expensive version of an item once in a while when a cheaper alternative is always available to them when they shop.

It may be a warning at this stage, but clearly the ban will be triggered shortly, so maybe it is time now to look at playing elsewhere where extended play time is still available. It has to be next to impossible to get bonus banned at EVERY RTG casino unless you are ahead at all of them, which takes some doing given how tight their slots are.

 

[Stovetopp]

In this case, the player is not winning, the casino is making money. It seems they are just making it too slowly with the player having too much play time per dollar deposited. They are asking that some deposits are made without bonuses to increase the dollar earned per time period on the account.

It is silly where the player just doesn't have enough spare money to afford to play in between bonuses, as it is like expecting someone in a shop to sometimes buy a more expensive version of an item once in a while when a cheaper alternative is always available to them when they shop.

It may be a warning at this stage, but clearly the ban will be triggered shortly, so maybe it is time now to look at playing elsewhere where extended play time is still available. It has to be next to impossible to get bonus banned at EVERY RTG casino unless you are ahead at all of them, which takes some doing given how tight their slots are.

I am sure I saw where OP was making a withdrawal .So my assumption was that he was winning and waiting on a withdrawal
and yet wanted a bonus
Below is a copy of email from INET to someone who I assume was the OP. But VWM , I wont attempt to argue with you You are generally right , at least rational

I am sorry but where have we said we are not honouring your withdrawal.

I suggest you read the mail we sent you, this is a warning, we have not taken anything away.

Yes you may claim all bonuses, that is not what we said, however we also expect some non bonus play as well.

 

[Nifty29]

In this case, the player is not winning, the casino is making money. It seems they are just making it too slowly with the player having too much play time per dollar deposited. They are asking that some deposits are made without bonuses to increase the dollar earned per time period on the account.

It is silly where the player just doesn't have enough spare money to afford to play in between bonuses, as it is like expecting someone in a shop to sometimes buy a more expensive version of an item once in a while when a cheaper alternative is always available to them when they shop.

It may be a warning at this stage, but clearly the ban will be triggered shortly, so maybe it is time now to look at playing elsewhere where extended play time is still available. It has to be next to impossible to get bonus banned at EVERY RTG casino unless you are ahead at all of them, which takes some doing given how tight their slots are.

I didn't think you played RTG?

FWIW, some RTG casinos have higher TRTP than MGS does, and you practically live at MGS casinos, so I would be interested in what your definition of "tight" is...

 

[hoff1985]

Easy, if they don't want you to take bonuses, you just change to a casino that is ok with you taking bonuses.

I totally don't get it especially, when you're not making money... If every deposit would be a cashout i would get it, but if you still lose more often than you win, why should the casino care about deposit bonuses?

 

[vinylweatherman]

I didn't think you played RTG?

FWIW, some RTG casinos have higher TRTP than MGS does, and you practically live at MGS casinos, so I would be interested in what your definition of "tight" is...

The standard TRTP for RTG is around 95%, but we also know that some run on the 91.5% setting. The TRTP of MGS slots starts at around 95%, but individual slots can be up to 99%. Except for the progressives, there is no 91.5% setting on MGS, and no matter where one plays, the TRTP will be the same.

The WR at RTG also tends to be higher than at MGS, yet in most cases (not iNetBet though), the bonuses are phantom.

MGS casinos don't normally bonus ban players who are down over the lifetime of their account, however it seems iNetBet DO bonus ban players who are down, but only deposit with a bonus because of the extra playing time they get.

 

[shannyls]

I am sure I saw where OP was making a withdrawal .So my assumption was that he was winning and waiting on a withdrawal
and yet wanted a bonus
Below is a copy of email from INET to someone who I assume was the OP. But VWM , I wont attempt to argue with you You are generally right , at least rational

I am sorry but where have we said we are not honouring your withdrawal.

I suggest you read the mail we sent you, this is a warning, we have not taken anything away.

Yes you may claim all bonuses, that is not what we said, however we also expect some non bonus play as well.

I had a withdrawal pending, but wasn't requesting a bonus.

 

[Sovietsky]

This gets increasingly bizarre. It's reminiscent of the other thread (Tropica?) where, in a tourettes-esque fit of honesty, the casino basically admitted that they needed more of a chance to win their money back.

Whilst not personally playing at iNetBet for years - they have generally been regarded highly here. Those emails and the post from iNetBet are very very worrying.

I re-iterate, I feel sorry for you US guys and the limited choice you've got. Harder to walk away if you want to play online. I think some RTG operators probably know this.

I must defend Inetbet here.

Tropica confiscated his winnings and was just behaving rogue. Inetbet just don't want to give him any future deposit bonus and they did not confiscated any winnings.

Id rather play at Inetbet without a bonus then play at tropica with a bonus.

 

[Slotster!]

I must defend Inetbet here.

Tropica confiscated his winnings and was just behaving rogue. Inetbet just don't want to give him any future deposit bonus and they did not confiscated any winnings.

Id rather play at Inetbet without a bonus then play at tropica with a bonus.

Sorry, I wasn't making an overall comparison - as I said earlier - iNetBet are generally regarded as pretty straight up. It's the communication between casino and player that is reminiscent of that other one.

 

[Sovietsky]

You mean CS on crack in that case I agree

 

[Nifty29]

I remember the bonus banning en masse was started by Rival a few years back (how about that huh). Before that, it was fairly unusual to be bonus banned the minute you win, or even the minute you signed up.

The only option, as I said, is to deposit ban them.

A Rival casino a few years back where I had played quite a lot, and always been in the red, bonus banned me after I hit a huge win on the Alaska section of the Baby Boomers I-Slot (IIRC it was the dolphins on each end with 3 expanding wilds paid about $4500 on a $1.50 bet). Yes, I used bonuses probably 75% of the time, but they were sending them DAILY of up to 200% with 10/13xDB WR cashable - who is going to say No to that?? Anyway, I logged in a few days later and got the "No Promotions Available" message.

I stopped depositing, and a few weeks later received a "We miss you - how about a xx% bonus up to $xx to welcome you back?"...to which I replied "No Deposits Available".

 

[AudiManinBoro]

I remember the bonus banning en masse was started by Rival a few years back (how about that huh). Before that, it was fairly unusual to be bonus banned the minute you win, or even the minute you signed up.

The only option, as I said, is to deposit ban them.

A Rival casino a few years back where I had played quite a lot, and always been in the red, bonus banned me after I hit a huge win on the Alaska section of the Baby Boomers I-Slot (IIRC it was the dolphins on each end with 3 expanding wilds paid about $4500 on a $1.50 bet). Yes, I used bonuses probably 75% of the time, but they were sending them DAILY of up to 200% with 10/13xDB WR cashable - who is going to say No to that?? Anyway, I logged in a few days later and got the "No Promotions Available" message.

I stopped depositing, and a few weeks later received a "We miss you - how about a xx% bonus up to $xx to welcome you back?"...to which I replied "No Deposits Available".

I`ll have to remember that one Nifty