Recently joined Playgrand who offer a welcome bonus on the first three deposits.Took the first of these which was 100% up to £300 which gave me a starting balance of £600.The bonus is structured so you play with cash funds first.Had a huge hit early on 300 Shields which took my balance up to £1512 at which point i was quite happy to forfeit the bonus and cash out.Almost immediately i received an email accusing me of bonus abuse and saying that i was banned from receiving any further bonuses at Playgrand or any of the other casinos under their White Hat Gaming label.I could have perhaps made sense of this if i had been taking bonuses at any of their other other brands but i have never played at or even joined any of these.
My account was fully verified as i always make a point of getting this done before making my initial deposit.Despite this they took a week to pay my withdrawal,claiming that they needed to make their 'necessary checks'.I was never told what these supposed checks were and after finally getting my money i received a further email confirming the bonus ban.
Just a heads up for anyone considering joining any of this group-there are 28 of them.Of course you may be OK providing that you don't win.
Bryan's full writeup of Playgrand Casino here.
My account was fully verified as i always make a point of getting this done before making my initial deposit.Despite this they took a week to pay my withdrawal,claiming that they needed to make their 'necessary checks'.I was never told what these supposed checks were and after finally getting my money i received a further email confirming the bonus ban.
Just a heads up for anyone considering joining any of this group-there are 28 of them.Of course you may be OK providing that you don't win.
Bryan's full writeup of Playgrand Casino here.
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