- Joined
- Oct 29, 2017
- Location
- Finland
Hey there all, I'm new at the forums and I have big issue with BonanzaGame Casino gambling site.
It's almost over 2 months now, when I registered to BonanzaGame casino first time, I always check if I have re-visit here before and checked on the live-chat that I don't have any other accounts here. They said "I don't see any other accounts you have registered here" "You can play safely" basically it went like that, unfortunately I didn't never screenshot this just in case I get cheated and telling lies later on that I have other account.
Well... I deposited with a 150% bonus 150€ and checked before even depositing and checking on the chat that bonus money only activates and I have to wager it when I first play my REAL deposited money to zero amount, then I can see my bonus money.
Okay... I started playing several games and ended up with 2€ bet nearly two times in a row winning at the Joker Pro Wild line system 1000x
Finally I win like over 6000€ and went almost 8000€, okay I withdraw that 6k and eventually lost above of that money. That was fine, but when I tried withdraw I must wager it over 7000€ to withdraw it, because I have bonus money activated!?!
I was like "WHAT" I asked asap to live chat what this means and I have screenshot that now I have to wager it.... sigh... well.. they lied to that and I still believe or not wagered it and completed it. and still withdrawed 6k.
I was happy and so relieved when my 2k 3x withdrawals were pending there and just waited. Well days later they asked of course documents and passports with picture and everything well I Did that and sended them. They were approved, however 3-5 days later I got this message where I was completely shocked.
Dear joonas134@hotma!
The administration of the site Bonanza Game has blocked your account due to mishandling the rules of our casino.
According the rules, if the player has more than one account, this will result in the account being blocked.
The last deposit €150 07.09.2017 (+ UTC) will be refunded, minus the commission 20% on expenses.
You can read the rules at:
This decision is final and not subject to reconsideration.
Sincerely,
Bonanza Game.
I was outragerous, bursting with fire and going rage over 9000, I can't believe they did that move, I went to chat and asked this, I even comlaint Askgamblers and ending up with banned there, I don't know WHY, which is cruel and terrible, I went out of options I contacted Security Service, Curacao gaming... no answers still to this day, I don't have my winnings... my account is permanently closed and they never tell, there is second account / proof whatsoever that I can believe them. I have proof they broke their rules by saying after I win with real money, I have to wager it after I even wagered it honestly I still got confiscated my winnings.
I don't believe casinos any more, they purposely do this, because they don't proof anything, just saying same thing over and over again, no point to talk in their live-chat anymore.
I gave up, I'm brokened completely now.. my biggest winning night on my whole life and got only my deposit money back and -25% with transfering expenses deducted.
What I do? I need those winnings, it's not fair just do this cruelty and saying nothing afterwards which doesn't make any sense. Help!
Thank you.
It's almost over 2 months now, when I registered to BonanzaGame casino first time, I always check if I have re-visit here before and checked on the live-chat that I don't have any other accounts here. They said "I don't see any other accounts you have registered here" "You can play safely" basically it went like that, unfortunately I didn't never screenshot this just in case I get cheated and telling lies later on that I have other account.
Well... I deposited with a 150% bonus 150€ and checked before even depositing and checking on the chat that bonus money only activates and I have to wager it when I first play my REAL deposited money to zero amount, then I can see my bonus money.
Okay... I started playing several games and ended up with 2€ bet nearly two times in a row winning at the Joker Pro Wild line system 1000x
Finally I win like over 6000€ and went almost 8000€, okay I withdraw that 6k and eventually lost above of that money. That was fine, but when I tried withdraw I must wager it over 7000€ to withdraw it, because I have bonus money activated!?!
I was like "WHAT" I asked asap to live chat what this means and I have screenshot that now I have to wager it.... sigh... well.. they lied to that and I still believe or not wagered it and completed it. and still withdrawed 6k.
I was happy and so relieved when my 2k 3x withdrawals were pending there and just waited. Well days later they asked of course documents and passports with picture and everything well I Did that and sended them. They were approved, however 3-5 days later I got this message where I was completely shocked.
Dear joonas134@hotma!
The administration of the site Bonanza Game has blocked your account due to mishandling the rules of our casino.
According the rules, if the player has more than one account, this will result in the account being blocked.
The last deposit €150 07.09.2017 (+ UTC) will be refunded, minus the commission 20% on expenses.
You can read the rules at:
You do not have permission to view link
Log in or register now.
This decision is final and not subject to reconsideration.
Sincerely,
Bonanza Game.
I was outragerous, bursting with fire and going rage over 9000, I can't believe they did that move, I went to chat and asked this, I even comlaint Askgamblers and ending up with banned there, I don't know WHY, which is cruel and terrible, I went out of options I contacted Security Service, Curacao gaming... no answers still to this day, I don't have my winnings... my account is permanently closed and they never tell, there is second account / proof whatsoever that I can believe them. I have proof they broke their rules by saying after I win with real money, I have to wager it after I even wagered it honestly I still got confiscated my winnings.
I don't believe casinos any more, they purposely do this, because they don't proof anything, just saying same thing over and over again, no point to talk in their live-chat anymore.
I gave up, I'm brokened completely now.. my biggest winning night on my whole life and got only my deposit money back and -25% with transfering expenses deducted.
What I do? I need those winnings, it's not fair just do this cruelty and saying nothing afterwards which doesn't make any sense. Help!
Thank you.