I wonder if we can take this as a 'serious' casino...
Black Diamond avoided to give me the welcome bonus.
Let me explain...
There is a HUGE banner to their website about the 100$ welcome bonus.
I saw that they offer 100% bonus to all new players.
Readed all terms and conditions. Fine.
Decided to give it a try.
Did my 1st deposit.
No bonus recieved, so i asked to live chat and here is the dialog:
------------
You are now chatting with 'John'
John: Welcome to Blackdiamond Live Chat. How may I help you?
me: Hello again, my username is ***** , my 1st deposit just done, am i eligible for the 1st welcome bonus?
John: One moment please.
John: Whilst you are waiting why not check out the promotions that may be available to you in the Cashier for you to claim on your next deposit.
me: I checked there, but there is no promotions
John: unfortunatly there is no promotions avaliable at the moment.
John: Is there anything else I might be able to assist you with at the moment?
me: There isn't a promotion to the website, about all new players? the welcome bonus?
John: unfortunatly the system has blocked the bonuses at the moment and we are unable to override it
-------------
I did not continue talking and closed the window, because i do not like to 'complain' for obvious things.
If you can't give what you promise, why advertise and promote your ''BONUS'' ?
Proceed to UNINSTALL and never ever bother again with any rival casino.
It's the 3rd deposit at all rivals i've played, and i had problems with ALL OF THEM.
What a joke! Another one to my 'rogue' list...
Black Diamond avoided to give me the welcome bonus.
Let me explain...
There is a HUGE banner to their website about the 100$ welcome bonus.
I saw that they offer 100% bonus to all new players.
Readed all terms and conditions. Fine.
Decided to give it a try.
Did my 1st deposit.
No bonus recieved, so i asked to live chat and here is the dialog:
------------
You are now chatting with 'John'
John: Welcome to Blackdiamond Live Chat. How may I help you?
me: Hello again, my username is ***** , my 1st deposit just done, am i eligible for the 1st welcome bonus?
John: One moment please.
John: Whilst you are waiting why not check out the promotions that may be available to you in the Cashier for you to claim on your next deposit.
me: I checked there, but there is no promotions
John: unfortunatly there is no promotions avaliable at the moment.
John: Is there anything else I might be able to assist you with at the moment?
me: There isn't a promotion to the website, about all new players? the welcome bonus?
John: unfortunatly the system has blocked the bonuses at the moment and we are unable to override it
-------------
I did not continue talking and closed the window, because i do not like to 'complain' for obvious things.
If you can't give what you promise, why advertise and promote your ''BONUS'' ?
Proceed to UNINSTALL and never ever bother again with any rival casino.
It's the 3rd deposit at all rivals i've played, and i had problems with ALL OF THEM.
What a joke! Another one to my 'rogue' list...
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