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Black Diamond Welcome bonus is a joke...

Discussion in 'Online Casinos' started by NeuroPR, Jun 29, 2010.

    Jun 29, 2010
  1. NeuroPR

    NeuroPR Dormant account webmeister

    Occupation:
    Web Authoring, Design, Search engine optimization
    Location:
    Greece
    I wonder if we can take this as a 'serious' casino...

    Black Diamond avoided to give me the welcome bonus.

    Let me explain...

    There is a HUGE banner to their website about the 100$ welcome bonus.

    I saw that they offer 100% bonus to all new players.
    Readed all terms and conditions. Fine.
    Decided to give it a try.
    Did my 1st deposit.
    No bonus recieved, so i asked to live chat and here is the dialog:

    ------------

    You are now chatting with 'John'

    John: Welcome to Blackdiamond Live Chat. How may I help you?

    me: Hello again, my username is ***** , my 1st deposit just done, am i eligible for the 1st welcome bonus?

    John: One moment please.

    John: Whilst you are waiting why not check out the promotions that may be available to you in the Cashier for you to claim on your next deposit.

    me: I checked there, but there is no promotions

    John: unfortunatly there is no promotions avaliable at the moment.

    John: Is there anything else I might be able to assist you with at the moment?


    me: There isn't a promotion to the website, about all new players? the welcome bonus?

    John: unfortunatly the system has blocked the bonuses at the moment and we are unable to override it

    -------------

    I did not continue talking and closed the window, because i do not like to 'complain' for obvious things.

    If you can't give what you promise, why advertise and promote your ''BONUS'' ?

    Proceed to UNINSTALL and never ever bother again with any rival casino.
    It's the 3rd deposit at all rivals i've played, and i had problems with ALL OF THEM.

    What a joke! Another one to my 'rogue' list...
     
    Last edited: Jun 29, 2010
    1 person likes this.
  2. Jun 29, 2010
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    If you've played at Rivals before, I'm surprised you didn't know you have to claim any bonus BEFORE depositing.

    If the cashier shows "No promotions available", that indicates that they are not offering you ANY for some reason. You should have contacted them to ask why before giving them your money.

    Sorry if you think I'm being harsh, but really you should not have deposited before claiming.

    KK
     
  4. Jun 29, 2010
  5. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    seems you were bonus banned by the rival radar :rolleyes:

    in rival casinos you have to claim your bonus before! making a deposit, as you had no promotions available available its ovious you havent received it.

    what i can advice you to is to check before in a rival casino if you have promos available, if not then you can write an email to support asking to make you eligible again. in my experience casinos like box24/black diamond and sloto manually enable you. these bans are made automatically by the rival system.

    in your situation now you can either withdraw your cash again or play without bonus. you can also ask support if they enale you for future promos.


    what happened to you happens to many players in rival casinos, check the forum here about rival bonus ban youll see what i mean ;) this bonus ban mess is rival made and not by black diamond.

    imho black diamond is one of the good rival casinos, with fast cashouts and good support.



    cheers


    coxwel


    oh kk was quicker than me ;-))
     
  6. Jun 29, 2010
  7. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    So they're basically another white label rival that uses the typical 'bonus banned' central database. :rolleyes:
     
  8. Jun 29, 2010
  9. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany

    no whitelabel. they have their own processing and customer support.

    also the whitelabel rivals dont always stick to the banning. it has to be removed manually by the operator, as they all use rival software these things automatically take place. if they are good guys they remove the ban if not they dont even answer your email ;-)

    i was manually enabled in many rivals again after i was bonus banned across the rival net some time. itsa simple, if you win you get banned ;-)


    but iam pretty sure black diamond will enale your promos if you explain them your situation and maybe you can remember the reason you were banned. do you had any cashouts or many nd chips claimed in the past? this would create a ban.



    cheers

    coxwel
     
  10. Jun 29, 2010
  11. NeuroPR

    NeuroPR Dormant account webmeister

    Occupation:
    Web Authoring, Design, Search engine optimization
    Location:
    Greece
    Yes, KK, i already knew that i need to claim my bonus before doing any deposit.

    But there were NO bonuses available anywhere. So i guessed that i need to contact them and ask for the bonus...
     
  12. Jun 29, 2010
  13. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    If you knew you had to claim the bonus before making a deposit why did you deposit first and then ask live chat for the bonus. I dont think it's fair to use that title for this thread since you werent even offered the bonus in the first place.
     
  14. Jun 29, 2010
  15. NeuroPR

    NeuroPR Dormant account webmeister

    Occupation:
    Web Authoring, Design, Search engine optimization
    Location:
    Greece
    I want to express this false promotion in a generally way.

    Think that you have a store and selling potatoes.

    When you open at the first week, you promote your store by saying 'Come buy potatoes and we will give you another one potato for every one you purchase!'.

    Since you advertise and promote your offer, you must be sure you can give this offer to everyone who take his first potato.

    To this situation, i 've purchased a potato and i just didn't offered the 2nd one that the store promised me.

    If they have the rights to do not offer me my bonus potato, they should announce it somewhere that some guys and girls cannot take bonus potatoes!

    * Just to have some humour besides :)
     
  16. Jun 29, 2010
  17. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    its expressed in the t&c´s that bonusses are not available to all by all time.

    as i said this is due to the damn rival banning which creates only mess.


    try to escalate this issue with the support iam pretty sure they wont let you stay in the rain ;-)



    cheers


    coxwel
     
    1 person likes this.
  18. Jun 29, 2010
  19. winbig

    winbig Keep winning this amount.

    Occupation:
    Bum
    Location:
    Pennsylvania
    If they're not a WL operation, then why are they using Rival's bonus-banned database? If you'll recall, this was the OP's FIRST deposit..

    I've been banned by some Rivals, but yet if I went to another that is 'stand-alone,' I'd still have bonuses available in the cashier section immediately after signing up.
     
  20. Jun 29, 2010
  21. coxwel

    coxwel Senior Member PABnononaccred MM

    Occupation:
    student
    Location:
    germany
    not 100% sure but i gues if you use rival software you have the banning included, as its also practical for them to detect fraudsters and its used for security. unfortunately it bans for every little thing and should be recalculated ;-)


    you see in some old posts here that fe. tradition in the past also stepped out of this banning but it has to be done manually.

    if you buy rival you buy the bonus ban with it, seems like:rolleyes:



    cheers

    coxwel
     
  22. Jun 29, 2010
  23. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Actually, everyone here (including me and yourself!) are doing you a disservice!
    In the T&Cs it says you DON'T have to claim the bonus! :eek:
    (Maybe this term was left over from when this casino was on Top Game...?)
    .
     
  24. Jun 29, 2010
  25. oldtrvlagt

    oldtrvlagt Dormant account

    Occupation:
    Self Employed Travel Agent
    Location:
    Iowa
    I love Rival games and I thought Black Diamond might be my new place to play. I deposited a few times and they gave me a $10 free chip (no max cashout). I ran it up to $700 and cashed out (I think I had a thread about that). Anyway, after cashing out my bonuses have dwindled...I used to get a 250% Ladies Night, 100%, and now I'm down to 50% and I have deposited several times since cashing out.

    Today at Vegas Regal I have one 50% bonus (yesterday I had 10 different ones).

    Tropica (which I have NEVER cashed out at) has NO bonuses now at all since last Thursday.

    And Planet 23 went by the wayside...

    I think they all have serious issues and until they get resolved it looks like "fun mode" is the only play they will get from me:rolleyes:
     
  26. Jun 29, 2010
  27. AffiliateWide

    AffiliateWide Dormant account

    Occupation:
    Affiliate Manager
    Location:
    London
    Hi NeuroPR

    A 200% match has been added to your account and the terms on our website will be updated shortly.

    We have been hit by a ring of fraudulent players from Greece lately and this has absolutely nothing to do with bonus banning players.

    Thanks for bringing this to our attention.

    Please let me know how you make out.

    Best
     
    1 person likes this.
  28. Jun 29, 2010
  29. NASHVEGAS

    NASHVEGAS Banned User - flamming, disrespecting admin,

    Occupation:
    LOL
    Location:
    MERS
    Hopefully, the country can pay its debt off soon.:p. This could be good news furthermore for both the US and the World economies.:rolleyes:
     
  30. Jun 29, 2010
  31. NeuroPR

    NeuroPR Dormant account webmeister

    Occupation:
    Web Authoring, Design, Search engine optimization
    Location:
    Greece
    Thanks you for answering and resolve the problem so quickly. But i guess players must be notified about any rules that doesn't appear to terms and conditions.
    Thanks for the added bonus though.
     
  32. Jun 29, 2010
  33. RedAndi

    RedAndi Winter is Coming

    Occupation:
    Lazing
    Location:
    US
    Way off topic-
    Nash...the pic is from Full Metal Jacket??
     
  34. Jun 29, 2010
  35. Nate

    Nate Ueber Meister CAG webmeister

    Occupation:
    Monster
    Location:
    Cyberspace
    Private Pile?
     
  36. Jun 29, 2010
  37. just play

    just play closed account

    Occupation:
    Director of Home Operations
    Location:
    USA
    Freaky!!!!

    But he's SOOOOOOOO good in Law and Order Criminal Intent!!! (and he's a lefty :D )
     
  38. Jun 29, 2010
  39. RedAndi

    RedAndi Winter is Coming

    Occupation:
    Lazing
    Location:
    US
    Yes, think spelled Pyle tho.
    Such a good movie but so hard to watch his character just disintigrate as the movie progresses. Vincent D'Onofrio was amazing in the role!
    One of those movies you don't see run on TV very often anymore, wonder why:confused:. To me it's a classic.
     
    1 person likes this.

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