rpgamer
Registered
- Joined
- Aug 10, 2022
- Location
- Saskatchewan
Hello,
On July 26th I sent $500 to Bitstarz via Interac eTransfer with Scotiabank. The payment was stuck in processing for a couple days until eventually it deposited according to my Etransfer transaction history and bank account. However I was not given any credit on Bitstarz because for some reason the transaction was canceled according to my Bitstarz transaction history.
I have reached out to support a number of times with bank statements of the deposit and they just say that the transaction was cancelled and the money should be returned to my account in a few business days. So far it hasn’t been and now I am beginning to think I won’t be getting it back. I have called my bank and they say since the money has been deposited there is nothing they can do.
I have deposited money once previously to Bitstarz via etransfer and was credited instantly so it is strange that I am having this issue with them.
Has anyone else had issues with etransfer and Bitstarz? I have statements and proof of the transaction but still will not be credited on their website or have my money returned to me after nearly 3 weeks. It has been a very frustrating experience and losing $500 before I even played a game is not a great feeling.
On July 26th I sent $500 to Bitstarz via Interac eTransfer with Scotiabank. The payment was stuck in processing for a couple days until eventually it deposited according to my Etransfer transaction history and bank account. However I was not given any credit on Bitstarz because for some reason the transaction was canceled according to my Bitstarz transaction history.
I have reached out to support a number of times with bank statements of the deposit and they just say that the transaction was cancelled and the money should be returned to my account in a few business days. So far it hasn’t been and now I am beginning to think I won’t be getting it back. I have called my bank and they say since the money has been deposited there is nothing they can do.
I have deposited money once previously to Bitstarz via etransfer and was credited instantly so it is strange that I am having this issue with them.
Has anyone else had issues with etransfer and Bitstarz? I have statements and proof of the transaction but still will not be credited on their website or have my money returned to me after nearly 3 weeks. It has been a very frustrating experience and losing $500 before I even played a game is not a great feeling.