- Joined
- Jun 19, 2009
- Location
- In my head
Today I have had possibly one of the most frustrating experience in a long time. I requested a withdrawal from Mr. Green last night and expected to be paid fairly fast as per usual but it was still pending this morning. Contacted live chat and was told there was a high volume of withdrawals so that is why the payment has been delayed.
Then a few hours later I get an email asking me to verify my account. I know I am verified with them for years but they say they can request you to verify your account at any time for security reasons. Fair enough. I sent them the documents copies of utility bill and bank statement (both PDF as my statements are online like a very large group of people).
A couple of hours later I hear nothing so I contact live support only to be told that the documents were too long they only want one page. So I send them a one page copy of a doctors appointment letter taken by my mobile phone. So now I have to wait to see if this will be accepted. My utility bills have been accepted at almost every casino I play at and have never been told that more than one page is too long. I was told that my documents would be fast tracked to the verification team.
To me this situation is unacceptable. I have been verified at Mr. Green for a long time and PDF copies of documents were acceptable the first time I got verified. My bank account has not changed my address has not changed. This re-verification should be a formality and should not be this much hassle.
I probably wouldn't be so pissed off if the CS agent this morning told me that I needed to re-verify my account instead of giving me the BS story about large withdrawal volumes. And what makes me blow my top is that I had to contact support to find out that my documents were too long otherwise I probably would be waiting another day to hear that.
Mr. Green used to be awesome what I want to know what happened? After all this hassle and still have yet to be paid I am not sure I want to play there anymore. This whole situation leaves a bad taste in my mouth.
That's it Bitch and Moan/Rant over. But I am currently now saying boo to Mr. Green.
Edit: I have flagged this post for Mr. Green Rep
Then a few hours later I get an email asking me to verify my account. I know I am verified with them for years but they say they can request you to verify your account at any time for security reasons. Fair enough. I sent them the documents copies of utility bill and bank statement (both PDF as my statements are online like a very large group of people).
A couple of hours later I hear nothing so I contact live support only to be told that the documents were too long they only want one page. So I send them a one page copy of a doctors appointment letter taken by my mobile phone. So now I have to wait to see if this will be accepted. My utility bills have been accepted at almost every casino I play at and have never been told that more than one page is too long. I was told that my documents would be fast tracked to the verification team.
To me this situation is unacceptable. I have been verified at Mr. Green for a long time and PDF copies of documents were acceptable the first time I got verified. My bank account has not changed my address has not changed. This re-verification should be a formality and should not be this much hassle.
I probably wouldn't be so pissed off if the CS agent this morning told me that I needed to re-verify my account instead of giving me the BS story about large withdrawal volumes. And what makes me blow my top is that I had to contact support to find out that my documents were too long otherwise I probably would be waiting another day to hear that.
Mr. Green used to be awesome what I want to know what happened? After all this hassle and still have yet to be paid I am not sure I want to play there anymore. This whole situation leaves a bad taste in my mouth.
That's it Bitch and Moan/Rant over. But I am currently now saying boo to Mr. Green.
Edit: I have flagged this post for Mr. Green Rep
Last edited:
). So documents were requested 17 hours after withdrawal request. Documents re-submitted as requested via live chat 2 hours after that, shortly before 4pm. Now I have to wait 24-48 hours from the 5pm time yesterday for the documents to be approved and to be paid. This the live chat stated is the quickest and efficient way of doing this. 
