BingoVega Not Paying Wins

[Sissy]

BingoVega ~ CasinoVega Not paying wins AGAIN

Asking for information from anyone who may know what person to contact for help to make BingoVega meet their obligations, or for someone with the power to "make them pay attention" to email the right person in charge and give them a heads up as to what they are doing to make online gambling look very bad to potential customers of ANY online bingo site.

BingoVega owes 2 players money from winnings. Player "A" requested a $1,600. withdrawal and was approved. She left 223.00 in her account to play on. 2 days later her account was closed for chat room etiquette reasons. She said the wrong thing. Please note that her account was NOT closed until AFTER her withdrawal had been approved. After some communication, her account was reopened and she was invited back to play but WITHOUT chat privileges. When she went back into her account, the $1,600. was gone. Not in pending withdrawals, and no where to be found. She is still trying to find out what happened to it. They told her she could cashout the 223. if she chose but will not address the $1,600. issue.

Player "B" won $21,000. on a slots win (screen shot provided). She requested a withdrawal in December and was stalled until she had flowed back down to $14,700. She then requested that amount as a withdrawal. That was approved the first part of January. To date she has received 2 $500. payments on that. The agreement was $500. weekly (as advertised in r&r) with expedited cashout if available at the time, to be reviewed frequently for availability of expedited funds. Now.... this player has received an email "proposal" that WHEN she has the negative feed removed from BPU, they will continue pay her. She has not posted anything negative at BPU or anywhere that I am aware of. Blackmail by any other name is still blackmail. Is there not someone within the "industry" who has the power to stop this?

This has been a very long and drawn out issue. The details can be viewed at the link below.

Thanks for permission to enter the following link Bryan.

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[peteyweestro]

seems to me that the online bingo rooms are the worst of the rogues,everytime i turn around there is a new thread about a bingo room keeping someones funds because they said something wrong in chat,big "F'ING" deal,and a $500 a week limit?what a joke...with thousands of bingo halls and a freakin vfw hall in every one trick pony town why waste money and time with online bingo,nah mean

 

[Wild Heart]

BingoVega is notorious for staling payouts. About 2 years ago I had a $1000 payout request. It took them a month to pay me two $500 payouts. Once I finally received all I was owed I emailed Mike the hallmanager and told him to close my account. He replied back asking why, I told him straight out I don't play at sites that take a month to payout $1000.

 

[Cindy from Vega]

New and Improved BingoVega

Hi All,

First off, my sincerest apology for hearing that you had an unpleasant time at BingoVega.com. We've made a ton of improvement in the past few months to the member experience and community at Bingovega.com.

I'm sure if you visit BingoVega, poke around our community blog

• http://blog.bingovega.com

or

visit our player testimonial page:

• http://www.bingovega.com/paasBVA/bva/showpage.action?s=vega_community&page=player_testimonials

you'll see that Vega is a different and credible site then the one
that's currently portrait below. As a matter of fact, we've been working closely with Gina the owner of Bingo Player Union to address the past issues.

And if you need further confirmation that Vega is not the site that's
currently portrait below, perhaps being voted one of the top 5 online bingo sites in the US by WhichBingo readers in 2008 is a good indication that BingoVega is fun-filled and secure bingo community.

If you have any doubts, concerns or questions, I'd love to hear from you on this forum or on my personal email [email protected].

If you like to take the new and improved Bingovega.com for a spin and see for yourself all the positive changes, let me know and I'll be able to provide you a little extra bonus. Thanks for reading.

---
Cindy Watson
Member Service Manager

You do not have permission to view link Log in or register now.

 

[winbig]

Are you going to address ANY of the accusations that the OP made, or are you just here to shill? ...using a form letter/canned response, at that?

These are some pretty serious accusations, so I think it warrants a little bit more than posting a link to testimonials and such......that were probably written by in-house staff anyways...or at the very least, compensation was given to the players to write one.

 

[SlotMonster]

Cindy,
with all due respect, all this "we are the best, and we made tons on efforts to blah-blah-blah" I have already heard from almost every Casino or Bingo or Poker Room (I'm not saying, that it's not true). But what I WANT to hear is: "Sorry for inconvenience, we will look into it, and will let you now about results". Do you have anything to say about players' issues? Thank you.

 

[Marie2473]

However the person who started thethread did it over a year ago wich means that th the thread is really really old (corrct me if I am wrong) and maybe they have changed and made improvements-
Me personally dont play bingo so I will not be tempted to do so even now but maybe , I say just maybe they really have changed?

Are they on the rouge list?

 

[LaurieJim]

I tried the 10.00 trial on the slots Cindy, found the slots were alot different from what im used to playing but it was a change. I would like to see someone from the casino or perhaps you address these players issues before i even think of making a real deposit and im pretty sure others are thinking the same thing.

The trust factor between the Members on this forum and the Reps that post is pretty sacred and we judge those reps based on how they respond to players issues and input they have concerning the gambling arena, we are a fair bunch and will treat you just as fair, there are so many on here that can spot B/S dead on but they remain fair and open minded. I hope to see you answer those issues or maybe work it out via Maxd or Bryan and the players involved.............laurie edit: Just noticed that also Marie, have these folks been paid Cindy and issues resolved?

 

[Marie2473]

lauriejim - I dont know actually, and the person never returned to the thread so I guess we will never know =/

 

[The Dude]

Hi All,

First off, my sincerest apology for hearing that you had an unpleasant time at BingoVega.com. We've made a ton of improvement in the past few months to the member experience and community at Bingovega.com.

I'm sure if you visit BingoVega, poke around our community blog

• http://blog.bingovega.com

or

visit our player testimonial page:

• http://www.bingovega.com/paasBVA/bva/showpage.action?s=vega_community&page=player_testimonials

you'll see that Vega is a different and credible site then the one
that's currently portrait below. As a matter of fact, we've been working closely with Gina the owner of Bingo Player Union to address the past issues.

And if you need further confirmation that Vega is not the site that's
currently portrait below, perhaps being voted one of the top 5 online bingo sites in the US by WhichBingo readers in 2008 is a good indication that BingoVega is fun-filled and secure bingo community.

If you have any doubts, concerns or questions, I'd love to hear from you on this forum or on my personal email [email protected].

If you like to take the new and improved Bingovega.com for a spin and see for yourself all the positive changes, let me know and I'll be able to provide you a little extra bonus. Thanks for reading.

---
Cindy Watson
Member Service Manager

You do not have permission to view link Log in or register now.

Um - you're bumping up a thread that is over a year old. It would have been better to PM this individual instead of dredging this up.

And you'd have to admit that your post is a slightly spammy. Not a good way to address a grievance. Don't tout how great you are; just deal with the problem.

 

[Sissy]

As a matter of fact, we've been working closely with Gina the owner of Bingo Player Union to address the past issues

????? Gina is a volunteer, as I am at BPU but she does NOT own it. I would suggest before you put these things in public you would have your facts straight. As far as I know the communications is not going well. And NO past issues have been resolved.

 

[BingoT]

Are you going to address ANY of the accusations that the OP made, or are you just here to shill? ...using a form letter/canned response, at that?

These are some pretty serious accusations, so I think it warrants a little bit more than posting a link to testimonials and such......that were probably written by in-house staff anyways...or at the very least, compensation was given to the players to write one.

Cindy what Win asked is so true.
Are you going to look into addressing any of the accusations here?
This is an old thread why bump it it don't make sense here.All you had to do was introduce yourself in the right area and CM has a spot for that.
Well consider you bumped this up I say now you should look into any of the players complaints that they may have with your place.
I guess time will tell on the New and Improved BingoVega don't ya think?

Thanks
B-T
Shill a little bingo

And Cindy Welcome to CM's forum.

 

[Sherry]

And if you need further confirmation that Vega is not the site that's
currently portrait below, perhaps being voted one of the top 5 online bingo sites in the US by WhichBingo readers in 2008 is a good indication that BingoVega is fun-filled and secure bingo community.

Being voted in the top 5 on WhichBingo means diddly squat as some of the worst, blacklisted and rogue sites have been in the top 5 on WhichBingo and the members of this forum that play bingo know exactly which sites they are.

Also if you are not a spammer then I would suggest that you get your facts straight before making assertions as to who is what.

If I sound rude I do apologize to the members of this forum but it galls me when facts that are not true are posted

As a matter of fact, we've been working closely with Gina the owner of Bingo Player Union to address the past issues.

Gina is a volunteer senior moderator at BPU and i don't think she will appreciate being represented as something she is not.

A member of this forum asked if BingoVega is still on a rogue list and the answer is yes at least as of today they still are.

If you are new to CasinoMeister you will see a section where you can introduce yourself to the members and more than likely be welcomed.

Every day those of us involved in helping bingo players that do play on line bingo come across statements as was made by this person representing
BingoVega and our answers to all players of on line bingo is check out the rules, make sure you understand them and if you don't ask until you do understand them, search out forums especially where either players have had a good experience they want to share or nine times out of 10 have had a bad experience with rogue sites. It never hurts to double check any site before putting yor money into one.

Beware of high bonuses as yes they may look inviting but can cost you a lot in the long run. If you are going to play on line bingo the best advice I can give you is do your homework before you join any site.

 

[pevangel]

why bump something that is over a year old, and it hasnt even been resolved yet. well i guess that right there speaks for it self. it took 14 months for them to even address this issue in casinomeister forum and its still unresolved, well i am baffled



pevangel

 

[BingoT]

And it looks good to see you looking at this thread too.
Maybe this will go in the right direction now to get all the players paid & move on to big & better things.
It's great to see Reps keep an eye on things for the interests of the players.


Cindy from Vega
Viewing Thread 04:38
BingoVega Not Paying Wins

 

[kmay87]

why bump something that is over a year old, and it hasnt even been resolved yet. well i guess that right there speaks for it self. it took 14 months for them to even address this issue in casinomeister forum and its still unresolved, well i am baffled
pevangel

Just to give Cindy the benefit of the doubt, her profile says she has only been in this role since December 2008, so the finger of blame for not responding before now should not be pointed at her.

 

[Cindy from Vega]

I'm sorry.

Hi All, I'm sorry for bumping this thread again and I owe a few apologies. Firstly, it wasn't my intention to break any rules of forum etiquette by reinvigorating a thread that was over a year old. I realize now that it certainly wasn't the best way to go about introducing myself - new to forum boards, but lesson learned

I clearly understand that there have been some issues in the past with our site and some unhappy bingo players. In our commitment to player satisfaction and transparency within the community, it seems that I was a bit overzealous in trying to convey these tenants to this forum and clear up any misconceptions about Vega that might exist.

Also, my sincerest apologies for mentioning that Gina was the owner of BPU; I was clearly under the wrong impression. However, our Community Manager, Beth, has been in discussions with Gina for the past few months and Gina has been a huge help with providing valuable feedback. In fact, Gina has invited us to provide an open thread to BPU members to open the lines of communication between that community and our team.

Again, I apologize for starting off on the wrong foot here. I personally believe sites such as this and BPU are great for our industry and customers. I invite anyone that would want to have a discussion about anything related to my posts, or Vega in general, to email me at [email protected] . Only time will tell, but it is truly my hope that with the community's feedback and suggestions we'll be able to showcase to all that Vega today is not the same site that might have had negative connotations in the past.

 

[WagerWitch]

Cindy - just curious...

Do Bingo Vega and Casino Vega still operate together (or did they ever)?

At one point in time I was highly enthusiastic about supporting Bingo and Casino Vega.

I'd personally like to know - transparency is very important in this industry, especially now that all of these laws, initiatives and - plainly players are smartening up.

What players want is a good time, with an honest casino. One where EVERYONE has a chance at winning - if the odds permit. One where they are paid if they deserve the payment - and one where, if they have complaints, they can validly be issued and dealt with appropriately.

One thing: Gamblers are an impatient lot. They expect their money to provide for them at the very least entertainment. But they also expect their purchases to buy them "chance" and then Customer Service.

To me - just as an aside, one of the BEST customer service places I have EVER seen is SLOTLAND. (Sorry board members, if it's rude to mention them here or not - they just have, in my humble opinion, the very BEST customer service.)

Now - what players do NOT see is the behind the scenes issues.

All they see is their money going in - the time that they are allotted to play on their money and what their money purchases for them.

If a player consistently loses - they will become disenchanted and can get upset.

If a player is not paid winnings they believe are due - for whatever reason, they can also become upset.

As long as there is a valid complaint - and a valid response, then this is usually no problem.

But when a player who has lost or has a problem and does not get a response, this creates hostility from the player regarding that casino.

Thus, angry postings - and or valid complaints in forums such as CasinoMeister are made - and the players feel vindicated... or at least hope that their posting will be made open for the public to either choose to not play there, or to be warned not to play there.

Players believe IF THEY CAN TAKE MY MONEY - THEN THEY CAN PAY ME MY WINNINGS.

And this is a VALID belief.

And players do not understand why they cannot be paid.

Casinos certainly make a lot of money, even the rogue casinos.

If they aren't paying their players - then this begs the question: Where does the money go?

The players certainly feel that it is the responsibility of the casino to budget accordingly - pay the payouts - and to settle debts.

And this is where transparency comes through.

(Personally: I would love to see Online Casinos offer up their Budgets, Billings and Payouts for review for their players. But I doubt this will ever happen, unless Online Casinos become regulated by the US.)

Like ANY other business.

Players do feel as though they are almost "stock" members once they purchase into the casino by playing.

So once they are removed from the position of believing they are "great" members, supporting the community of the casino - they can become upset or enraged.

That anger is furthered by "canned" responses, or no response.

While players are often not privy to the minute details behind the scenes, for example: Cheaters, large groups of "mafia-mentality" thieves putting on scams, or the day to day operations - they DO have their own perspectives.

If you are coming on board - you must realize that you will be dealing with a variety of human beings.

Most of them (here on CasinoMeister) are decent, run of the mill people looking to have a good time at a casino - and possibly win big.

Some believe it is all luck. Some believe it is skill, some believe they have a system - and some DO have a system.

Never-the-less - the majority of players (at least here) are honest players.

So they expect, in return - the very same Honesty.

You say you are new to the position and that you have worked extremely hard on implementing new and improved standards and actions - to create a more honest Bingo Vega.

Can you please describe some of those "ideas" or implemented standards that we can all expect to see?

As Affiliates, Players and Observers - we'd like to know what is your game plan - and how you intend to make us believe that Bingo Vega is now a "changed" casino/Bingo operation...

And what separates you from the pack?

Thank you for taking the time to read my rhetoric and answer my questions. I hope that the answer is not Fireworks and a Magic Show - I'd prefer just a down to earth response...

One that outlines what you've done, what you plan to do - (without all the bells and whistles) - AND MOSTLY, if your company has resolved prior issues to the best of their ability.

I do, truly, wish you the best of luck Cindy - and had to laugh at your mangled attempt at entering this forum (it's something I could have possibly have done... LOL!) But... As CasinoMeister said on the previous entry:

Deal with the problem.

 

[silcnlayc]

All I can say is WOW WagerWitch!

Can I request you send this to all casino reps on here (becasue there are a few who still do not get "it")

My favorite is:

Players believe IF THEY CAN TAKE MY MONEY - THEN THEY CAN PAY ME MY WINNINGS.

Very , very well said!

.

 

[dynamitewoman]

I appreciate the apologies extended and also the huge promotion from senior advocate to owner of BPU, however, I am only worthy of the former.

Just to give Cindy the benefit of the doubt, her profile says she has only been in this role since December 2008, so the finger of blame for not responding before now should not be pointed at her.

As far as this goes...If there is a finger of blame to be ponted at all, the onus and burden ultimately falls on the shoulders of the OWNER and administration.
Employees,at any level, are representatives of the corporation and should be well acquainted with policy, corporate construction both past and present before publicly addressing issues to avoid confusion and misinformation.

Thank you Cindy...for the apology, and I am looking forward to hearing of satisfactory resolutions, "in place" changes and projected ideas that are directed at a more player friendly environment.

 

[Cindy from Vega]

Well Said and Thank you!

@ dynamitewoman - is there an emoticon for blushing? if so it would go (here) ... Hope I didn't cause too much trouble for BPU.

WagerWitch: Do Bingo Vega and Casino Vega still operate together (or did they ever)?

@ WagerWitch - Yes, BingoVega and Casino Vega are operated together, but are treated different sites with different logins.

Wow, is right ... well said! I'm going to put together a proper response with an overview of the changes that we've made at Vega thus far from new customer support commitments to giving our members more ways to win. Plus, I'll be happy to outline the upcoming improvements that we hope, will further improve our member's experience at Vega.

Thanks again for this opportunity everyone!

 

[BingoT]

@ dynamitewoman - is there an emoticon for blushing? if so it would go hereExpired Image ... Hope I didn't cause too much trouble for BPU.

This all looks good Cindy Expired Image
Thank You
B-T

 

[winbig]

I think it's great to see a casino/bingo rep not run for the hills when the going gets tough.

I'm sure Vega has made quite a few changes, but what most, if not all, of us here are concerned about are the issues that were brought up by the OP. Please correct us if we're wrong, but as Sissy said (below), the player(s) in question were never paid..

I think it'd be a great start if you could address this first. Actions speak louder than words....

????? Gina is a volunteer, as I am at BPU but she does NOT own it. I would suggest before you put these things in public you would have your facts straight. As far as I know the communications is not going well. And NO past issues have been resolved.

 

[vinylweatherman]

I think it's great to see a casino/bingo rep not run for the hills when the going gets tough.

I'm sure Vega has made quite a few changes, but what most, if not all, of us here are concerned about are the issues that were brought up by the OP. Please correct us if we're wrong, but as Sissy said (below), the player(s) in question were never paid..

I think it'd be a great start if you could address this first. Actions speak louder than words....

We should be THANKING Cindy for the minor breach of etiquette. This has brought attention to an issue from over a year ago that had died, and now requires an explanation before much further progress can be made on the "new & improved" Vega experience.

Had Cindy simply introduced herself, this old issue would not have resurfaced.


One thing I notice about BINGO in particular seems to be that SOME sites are allowed to "gag" their players from speaking their mind on EXTERNAL forums, let alone the censorship, often illogical and easy to fall foul of, in the "chat" accompanying the bingo games.
The "gagging" often seems to be blackmail, extending to arbitrary confiscations of account balances, as well as arbitrary bannings from chat, or even the whole bingo site.

Despite the bad things I have read about casinos, I have seen worse complaints posted about what BINGO sites have done to players, and that is here, which is a casino forum with poker & bingo sections, and not a dedicated BINGO forum such as BPU. BINGO, as a whole, needs to shed the image that the rogue rooms has painted the entire industry with.

Perhaps we could have CM accredited BINGO sites to go with "CM Casinos" and "CM Poker", if only to set a standard to measure other BINGO affiliate sites against (especially their recommendations).

I only play bingo at ONE site - Bingo Cafe - part of the Leapfrog chain it seems (not all that often either). I once won a sizeable(ish) slot jackpot, and was paid without fuss. I joined to try the experience, as it was, and still is, a long time sponsor of the GoneGambling site. I can use my experience there to compare with experiences other players are posting about.

 

[winbig]

Didn't eCOGRA just come out with a PR that they're now certifying bingo sites now?

edit: Yep, found it...last month

You do not have permission to view link Log in or register now.

 

[WagerWitch]

Agreed- snafu - but good to get the current standing out.

And coool to maybe fix the bad...

 

[Balky]

I gamble online since 3 years and went through a lot of sites (MG, Playtech, Rival etc, including some that are regarded as "not recommended"). The one and only negative experience I had in those three years happened - in BingoVega. I played there regularly some time, but after having requested my first cashout I wasnt paid. After a few days I wrote a helpdesk ticket and was told to check out the matter with Virtualexchange. After phoning and exchanging mails with Virtualexchange the payment finally arrived a couple of days later. I was upset because the customer support had done absolutely nothing but telling me (in a rude way) to contact Virtualexchange. I wrote an email complaint to Bingovega which was completely ignored. Needless to say that I closed my account there, but since I felt very upset about the lack of willingness for any useful customer support in Vega, its very interesting for me to see how things will develop regarding the two issues described at the beginning of this thread. Would be nice to see them be resolved, only so far they have not even been adressed.

Cheers Balky

 

[dynamitewoman]

a sleeping dog

We should be THANKING Cindy for the minor breach of etiquette. This has brought attention to an issue from over a year ago that had died, and now requires an explanation before much further progress can be made on the "new & improved" Vega experience.

The issues presented here over a year ago and never resolved, as well as many others that have not, are not dead. They may resemble sleeping dogs, but they are big dogs that make noise and leave a stench when left untended.
Perhaps in this forum they have gone unoticed and dead, but not in BPU.We are an advocate group that deals with bingo sites and we have long memories and great storage capacity for past issues and complaints.
A real sincere and authentic change may not be able to alter or repair what has become history, but the expectation of not repeating or continuing faulty methods or policy is a given in my mind. The opportunity for change is within the hands of every bingo or gaming venue to enhance player trust by modifying the "my way or the highway" ethic and building an honest and credible reputation with appropriate policies and regulations geared towards player accomodation. I am hoping this will happen with BingoVega.

 

[winbig]

The opportunity for change is within the hands of every bingo or gaming venue to enhance player trust by modifying the "my way or the highway" ethic and building an honest and credible reputation with appropriate policies and regulations geared towards player accomodation. I am hoping this will happen with BingoVega.

True, but if the past issues are never resolved, then you can throw trust out the window. I thought we all learned that lesson not too long ago with the whole GW debacle.....they promised to turn over a new leaf, but that day never came - and never will.

Here's a great analogy...

Say someone has an old-beat up car that runs like crap. Sure, they can throw a paint job on it and make it look good, but under that paint, it's still going to run like crap.

 

[dynamitewoman]

vega

Very true winbig! And as I said, the stench of past issues remain and must be addressed and would be the easy part in my mind. The challenge is not repeating a history that has been remarkably noted for unresponsiveness and dissatisfaction surrounding the operation.
We can only move forward in this industry with negotiation, compromise and agreement between sites and players lacking any real genuine supervision or regulatory controls. I think we have all learned to smell deception and use caution,but being gamblers, we have also learned not to pass up an opportunity that may yield a profit in any capacity, and improving site/player relations is profitable for everyone.

 

[canadian57]

how do u figure new and improved

Hi All,

First off, my sincerest apology for hearing that you had an unpleasant time at BingoVega.com. We've made a ton of improvement in the past few months to the member experience and community at Bingovega.com.

I'm sure if you visit BingoVega, poke around our community blog

• http://blog.bingovega.com

or

visit our player testimonial page:

• http://www.bingovega.com/paasBVA/bva/showpage.action?s=vega_community&page=player_testimonials

you'll see that Vega is a different and credible site then the one
that's currently portrait below. As a matter of fact, we've been working closely with Gina the owner of Bingo Player Union to address the past issues.

And if you need further confirmation that Vega is not the site that's
currently portrait below, perhaps being voted one of the top 5 online bingo sites in the US by WhichBingo readers in 2008 is a good indication that BingoVega is fun-filled and secure bingo community.

If you have any doubts, concerns or questions, I'd love to hear from you on this forum or on my personal email [email protected].

If you like to take the new and improved Bingovega.com for a spin and see for yourself all the positive changes, let me know and I'll be able to provide you a little extra bonus. Thanks for reading.

---
Cindy Watson
Member Service Manager

You do not have permission to view link Log in or register now.

whats so new and improved, kicking out loyal players with SOLE DESCRETION, ann then being TACKING by emailing all there referrals with the lure of $25, all i can say is HOw about a real reason, and not after the fact of emails asking for answers you were not willing to give, you lie and pretend you care about your so called players when you don't really, all the love dovy until your done with us, thats BINGOVEGA for ya, thanks VEGA, thanks for nothing, and STOP being so tacky, WOW i wish i rated a phone call or 2 like some, remember friends stick together. remember who brought you business. (DUH)