I rogued these bunch of jokers months ago. If your players win too much, they close affiliate accounts and when you question them they never reply. Even after 12 new FTDs in a month, they shut me down without paying previous commission.
They have recently added a load of 888 casinos to their offerings, so you're best off out of it really.
Yep
@Nicola I got an initial e-mail saying my players were winning too much back in June last year and they were shutting my account. It never got shut, and I kept getting the chump change each month from my existing players.
I had an e-mail last week via my site from a player claiming to have (between November and last week) spent a HUGE amount of money at Dream Jackpot. I replied stating no, I'd notice if I had a whale of that titanic nature and I have checked my account and you aren't there. The person wasn't moaning about losing but more at how DJ SOW'd them back in December, gave gifts including a cruise (which they never got) and all of a sudden closed their account with no explanation other than this:
rule 13.2 which is #We reserve the right to close your account at any time for any reason.
The player was mighty annoyed about being shut out without a chance to win anything back and of course the casino can always fall back on RG reasons despite the SOW success.
I told them again, not registered as my player and asked how they knew they had used my link. Got a reply along the lines of they remembered because unlike other sites they used, I sent them to a trackable bonus T&C's landing page which the person recalled at the time was unusual. So I went to check the links and they all 404'd. My account was still open but they had killed my links and all tracking codes. No explanation, no communication. Guess what? This happened the same time the player got closed out. This to me said the player was immediately detagged from my account and is a tacit acknowledgement they are mine. Of course I can't prove it and the player doesn't want to make an official beef about how they were treated. They were very chatty until I got an arbitrator involved which suggests they have been told not to cooperate by the casino, who knows?
The arbitrator is of the opinion I've been 'free-rolled' by Big Win until the day I attracted a big player whereupon the axe would fall.
So programme takes player's money and doesn't pay affiliate either. Alas when big players appear there are many programmes that IMO would also do the same - why pay an aff a huge sum of cash when at a few keystrokes they can pay zilch?
I actually caught one other programme at this as it happened once - their system updated daily at say 07:00 and by sheer chance I logged in just as the latest figures were live. I had earned a 4-figure sum from a player. I checked back 10 minutes later, it had vanished. System updates, I see it, they take a few minutes to 'lose' the player from my account and bosh! it's gone. I immediately got on Skype to the aff manager who acted all upset that I'd even think of them doing such a thing in Israel and that there had been a 'stats or reporting error'. Yeah, of course.
It's my belief that you are at serious risk of losing ANY big player across many affiliate programmes - it's simply too easy from them to fleece you if they choose.
Pixel tracking is something affs should seriously consider.
In my case, without co-operation from the player who contacted me, I can do very little. But along with others here, I simply do not trust this programme.