BigWin Affiliates closing accounts

BillyBonanza

Senior Member
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Oct 10, 2017
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Earth
Not sure what this is all about but I got this email today. I have players under me who play monthly. So they are just cutting me off and telling me no more money from my sign ups?

Capture.PNG
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
I rogued these bunch of jokers months ago. If your players win too much, they close affiliate accounts and when you question them they never reply. Even after 12 new FTDs in a month, they shut me down without paying previous commission.

They have recently added a load of 888 casinos to their offerings, so you're best off out of it really.
 

BillyBonanza

Senior Member
webby
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Oct 10, 2017
Location
Earth
I rogued these bunch of jokers months ago. If your players win too much, they close affiliate accounts and when you question them they never reply. Even after 12 new FTDs in a month, they shut me down without paying previous commission.

They have recently added a load of 888 casinos to their offerings, so you're best off out of it really.

Damn I had no idea they were doing this to people.

Ive been with them for about a year maybe and the players I have, have been unlucky. I would say 8 out of the 10 months ive had commission and a few of months some decent payouts. So they are just stealing my players.
 

dunover

Unofficial T&C's Editor
Staff member
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the bus shelter, opposite GCHQ Benhall
I rogued these bunch of jokers months ago. If your players win too much, they close affiliate accounts and when you question them they never reply. Even after 12 new FTDs in a month, they shut me down without paying previous commission.

They have recently added a load of 888 casinos to their offerings, so you're best off out of it really.


Yep @Nicola I got an initial e-mail saying my players were winning too much back in June last year and they were shutting my account. It never got shut, and I kept getting the chump change each month from my existing players.

I had an e-mail last week via my site from a player claiming to have (between November and last week) spent a HUGE amount of money at Dream Jackpot. I replied stating no, I'd notice if I had a whale of that titanic nature and I have checked my account and you aren't there. The person wasn't moaning about losing but more at how DJ SOW'd them back in December, gave gifts including a cruise (which they never got) and all of a sudden closed their account with no explanation other than this:

rule 13.2 which is #We reserve the right to close your account at any time for any reason.

The player was mighty annoyed about being shut out without a chance to win anything back and of course the casino can always fall back on RG reasons despite the SOW success.

I told them again, not registered as my player and asked how they knew they had used my link. Got a reply along the lines of they remembered because unlike other sites they used, I sent them to a trackable bonus T&C's landing page which the person recalled at the time was unusual. So I went to check the links and they all 404'd. My account was still open but they had killed my links and all tracking codes. No explanation, no communication. Guess what? This happened the same time the player got closed out. This to me said the player was immediately detagged from my account and is a tacit acknowledgement they are mine. Of course I can't prove it and the player doesn't want to make an official beef about how they were treated. They were very chatty until I got an arbitrator involved which suggests they have been told not to cooperate by the casino, who knows?

The arbitrator is of the opinion I've been 'free-rolled' by Big Win until the day I attracted a big player whereupon the axe would fall.

So programme takes player's money and doesn't pay affiliate either. Alas when big players appear there are many programmes that IMO would also do the same - why pay an aff a huge sum of cash when at a few keystrokes they can pay zilch?

I actually caught one other programme at this as it happened once - their system updated daily at say 07:00 and by sheer chance I logged in just as the latest figures were live. I had earned a 4-figure sum from a player. I checked back 10 minutes later, it had vanished. System updates, I see it, they take a few minutes to 'lose' the player from my account and bosh! it's gone. I immediately got on Skype to the aff manager who acted all upset that I'd even think of them doing such a thing in Israel and that there had been a 'stats or reporting error'. Yeah, of course.

It's my belief that you are at serious risk of losing ANY big player across many affiliate programmes - it's simply too easy from them to fleece you if they choose.

Pixel tracking is something affs should seriously consider.

In my case, without co-operation from the player who contacted me, I can do very little. But along with others here, I simply do not trust this programme.
 

Dave

Engineer
webmeister
Joined
Jul 19, 2005
Location
North America
Wow, yet another program robbing affiliates. :mad: I will add all of the brands under the Big Win umbrella to my list of Old URL today. Dunover, thanks for the detailed post explaining what happened to you -- I will link to it from the rogue pages.
 

lotusch

A little mix of Dutch and Irish
Joined
Jun 3, 2013
Location
Dún Dealgan
Never made much money from them, players seem not to keen to sub for their casinos.
So I would not be crying if they close shop.

Less affiliate programs to worry about.
 

Nicola

Closed Account
Joined
Jan 22, 2013
Location
Malta
Sorry to hear @dunover always a kick in the guts when this happens :(

Highly recommend you track clicks (locally) to compare them or even integrate with the affiliate dashboard. Very simple to do and when something doesn't add up you have proof that something is amiss.

A couple of months ago, after my debacle with IVY Affiliates and others here with Freaky Vegas, I set-up a tracking system to make sure everything matched at the end of the month. You can monitor everything on a PC or mobile app:

hyper.png


Two other things which you can do to prevent being scammed:

1. Using Bandicam fullscreen, login to all your affiliate accounts once a month and browse through earning reports, player reports etc. If anything happens, you have video proof of everything. Show up at their stand at LAC/Amsterdam and they can't deny it!
2. When you get a highroller, make a note of their username or player id and keep track of their daily activity using the affiliate dashboard:

track.png
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
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the bus shelter, opposite GCHQ Benhall
Sorry to hear @dunover always a kick in the guts when this happens :(

Highly recommend you track clicks (locally) to compare them or even integrate with the affiliate dashboard. Very simple to do and when something doesn't add up you have proof that something is amiss.

A couple of months ago, after my debacle with IVY Affiliates and others here with Freaky Vegas, I set-up a tracking system to make sure everything matched at the end of the month. You can monitor everything on a PC or mobile app:

hyper.png


Two other things which you can do to prevent being scammed:

1. Using Bandicam fullscreen, login to all your affiliate accounts once a month and browse through earning reports, player reports etc. If anything happens, you have video proof of everything. Show up at their stand at LAC/Amsterdam and they can't deny it!
2. When you get a highroller, make a note of their username or player id and keep track of their daily activity using the affiliate dashboard:

track.png


Yeah, thanks, I never thought of 1&2 myself in my time as an affiliate. :p

Seriously, that isn't the issue - the point I was trying to make is that if you read the terms there's a variety of reasons they can avoid paying you, aside from the simple de-tagging/retagging. They can hide behind RG if it's a large depositor. Then there's AML. You cannot have any proof of this due to the DPR's. If you do, it will come from the player in question, which might circumvent the DPR's but will then mean they won't pay under the clause 'you are associated or known' to the depositor. Go and read the terms of any affiliate programme, there's more escape routes than there was in Colditz. Whether you track their play or not has no bearing on the outcome.

The bottom line is that it's all down to trust and the ethics of the aff. programme in question. If they want to pay you, they will. If they don't, they won't and they will provide you with any reason outlined above if you spot the missing commission. There's little or nothing you can do other than rely on their goodwill. Unless the commission has already been reported as owing and accepted by the programme thus, there's nothing you can do legally either because the terms, as I said, are pretty watertight in their favour. :thumbsup:
 
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