Your Input Please BGO feedback!
- Thread starter Mark_BGO
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BGO Casino is a closed casino
CasinoNinja
Meister Member
- Joined
- Apr 27, 2017
- Location
- Remote
I made some comments in regards to the bonus terms in the other thread, so won't say that again.
Are you sure your on the highest RTP?
This is from Gonzos Quest, Megaways...
90%!, even lower than Videoslots who gets flak here all the time.
Twin spin:
Full RTP version is 96,56%.
So, you seem to been running the lower versions of the Netent slots sadly in addition to Red Tiger.
Are you sure your on the highest RTP?
This is from Gonzos Quest, Megaways...
90%!, even lower than Videoslots who gets flak here all the time.
Twin spin:
Full RTP version is 96,56%.
So, you seem to been running the lower versions of the Netent slots sadly in addition to Red Tiger.
Apparently I have some learning to do.
Apologies for the oversight.
- Joined
- May 22, 2012
90% is shocking.
I looked at many games. For a couple of them, I saw the lowest version I have never seen before.... Gonzo at 90%... how is that legal...
Gonzo 98 vs the normal version at 95 vs lvbet at 91 are 3 different games. 90? Shame on providers to go that low. Greedy humans!
Incoming game : gonzo megacrap retro at 70%
Gonzo 98 vs the normal version at 95 vs lvbet at 91 are 3 different games. 90? Shame on providers to go that low. Greedy humans!
Incoming game : gonzo megacrap retro at 70%
deepsky2
One more spin
- Joined
- Mar 1, 2011
- Location
- toronto ontario canada
90% what the F... That's not good Mark I'm starting to think twice about playing BGO this is sickening period and unaceptable.
colinsunderland
RIP Colin
- Joined
- Jan 28, 2016
- Location
- uk
deepsky2
One more spin
- Joined
- Mar 1, 2011
- Location
- toronto ontario canada
Mark is one of the best if not the best rep so I'm going to wait to see what if any positive changes Mark may able to do at BGO. Definitely, the RTP needs to be looked at. Being Canadian we don't have many options for depositing/ withdrawing anyway so I'm waiting to see how Mark can make BGO a more attractive and fair place to play at before I start making any deposits.
colinsunderland
RIP Colin
- Joined
- Jan 28, 2016
- Location
- uk
If you are under the MGA license then the RTP shouldn't be that low for you?
Video_Poker_Pro
Senior Member
- Joined
- Dec 3, 2020
- Location
- Sweden
- Joined
- Dec 12, 2017
- Location
- United Kingdom
Just logged into BGO and was being asked for identity of Driving Licence and Utility Bill,no objections to that. But I uploaded my driving licence and they want a photo of me to prove that the driving licence is me through my own computer camera! You can stick that where the sun dont shine. You can have my driving licence,both front and back and a utility bill but you are not having access to take live photos of me. Is this some kind of porn site now?
colinsunderland
RIP Colin
- Joined
- Jan 28, 2016
- Location
- uk
Wonder how that will work if you don't have a webcam?
Wow. Was playing Gonzo Megaways at BGO last night and wouldn't have been had I thought it was the 90% version. To be fair, it was playing well, but does rather explain why there were no bonuses and few cascades!
A good idea for this - when you load any of your games (on mobile at least), it first leads to an "about" page, with a brief description of the game concept etc. Could you add the RTP to that page as well? I'd assume a fairly trivial change to do which wouldn't cost a penny, but would make it clear to the user whether or not they're playing the best version of the game before even loading it.
A good idea for this - when you load any of your games (on mobile at least), it first leads to an "about" page, with a brief description of the game concept etc. Could you add the RTP to that page as well? I'd assume a fairly trivial change to do which wouldn't cost a penny, but would make it clear to the user whether or not they're playing the best version of the game before even loading it.
colinsunderland
RIP Colin
- Joined
- Jan 28, 2016
- Location
- uk
I think that would only be a good idea for those casinos not serving 90% versions of the games
- Joined
- Jul 10, 2016
- Location
- North east England
- Joined
- Jan 30, 2017
- Location
- Scotland
I closed my account here due to the game disconnections, technical errors on the website, poor game play and low RTP, enough said.
Hey buddy seems the notification went to spam! Need to sort that. I’ll try my best to take a look tomorrow, sorry for the delay.
- Joined
- Apr 2, 2011
- Location
- Ontario
Mark is A'ight I am checking out and going back to my old position. 
- Joined
- Dec 29, 2017
- Location
- United kingdom
Consider giving some 10 per cent back to the loyal players on their loses (weekly/monthly) as some other good casinos do. It's a benefit for both. Promote this, and new players will start signing up or old ones visiting BGO again, leading to more profit for the casino in the long run.
- Joined
- Jul 10, 2016
- Location
- North east England
Still awaiting my account looking at..
Indeed, sorry! Got a notification an or so hour ago to say I have access to the player back office - providing I can figure out Playtech vs MG I’ll sort tomorrow, if not I’ll offload to a capable colleague. Should have probably delegated earlier but wanted to sort personally.
Mark
- Joined
- Jul 10, 2016
- Location
- North east England
Cheers mate, just with you taking a new job would be happy to support you via trying BGO again after a many year hiatus and giving my feedback as respected you as a man and a rep from 32 red days.
many thanks mate
ben
Thanks Ben, I really appreciate the support and I respect everyone’s feedback in this thread and from other posts in a previous role. I’m never going to be able to make everyone happy but I’ll be around to try my best. I’ve got history here and it means a lot. I’m hoping the shareholders don’t read that their new CEO is trying to personally solve a player issue, but if they do I would like to say it’s a learning curve for me and outside of office hours
- I’ll get back to you tomorrow (today?).Mark
- Joined
- Jul 10, 2016
- Location
- North east England
Mark, sorry if it wasn’t you I was meant to reach out to.Thanks Ben, I really appreciate the support and I respect everyone’s feedback in this thread and from other posts in a previous role. I’m never going to be able to make everyone happy but I’ll be around to try my best. I’ve got history here and it means a lot. I’m hoping the shareholders don’t read that their new CEO is trying to personally solve a player issue, but if they do I would like to say it’s a learning curve for me and outside of office hours
Mark
Clearly this is below your pay grade, but with due respect I’m asking you as CS didn’t respond to my emails, live chat was frankly a bad joke and i gave up on BGO.
as you joined the team I was more than happy to give support as a decent and respected and active rep here in these parts now is a rarity.
re: the shareholders etc isn’t my concern, I’m not paying your wages, just offering to help out as you asked.
I think you may have misunderstood my reply, sorry. I’m here to help and it’s not at all below my pay grade (I only get paid 4am to Midnight lol). CM is a great forum and my mentor and founder of the previous company I worked for used this great place to get feedback and build a solid business. I may not be able to be as responsive as I was previously and my colleagues will fill that gap but hey, it’s early days and I want to try and give it a stab while I learn.
BGO Casino is a closed casino
