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BGO Casino is reviewed by Casinomeister

CasinoNinja

Meister Member
MM
Joined
Apr 27, 2017
Location
UK
I made some comments in regards to the bonus terms in the other thread, so won't say that again.

Are you sure your on the highest RTP?
That’s more like it! Obviously I have no history on the email issue but fully support the owners and their integrity. I’m sure there is an explanation which your complaint will reveal.

Which providers are we missing that you’d like to see? I’ll be transparent from day one and say we’re currently highest RTP but I’m reviewing that. If any changes happen they will either be for new players only or communicated with players clearly.

Mark


This is from Gonzos Quest, Megaways...

1614765256863.png


90%!, even lower than Videoslots who gets flak here all the time.

Twin spin:

1614765412405.png

Full RTP version is 96,56%.

So, you seem to been running the lower versions of the Netent slots sadly in addition to Red Tiger.
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
I made some comments in regards to the bonus terms in the other thread, so won't say that again.

Are you sure your on the highest RTP?



This is from Gonzos Quest, Megaways...

View attachment 151551


90%!, even lower than Videoslots who gets flak here all the time.

Twin spin:

View attachment 151552

Full RTP version is 96,56%.

So, you seem to been running the lower versions of the Netent slots sadly in addition to Red Tiger.
90% is shocking.
 

hhhelllo

Not really here
PABnonaccred
MM
Joined
May 31, 2015
Location
canada
I looked at many games. For a couple of them, I saw the lowest version I have never seen before.... Gonzo at 90%... how is that legal...
Gonzo 98 vs the normal version at 95 vs lvbet at 91 are 3 different games. 90? Shame on providers to go that low. Greedy humans!
Incoming game : gonzo megacrap retro at 70%
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
I looked at many games. For a couple of them, I saw the lowest version I have never seen before.... Gonzo at 90%... how is that legal...
Gonzo 98 vs the normal version at 95 vs lvbet at 91 are 3 different games. 90? Shame on providers to go that low. Greedy humans!
Incoming game : gonzo megacrap retro at 70%
90% what the F... That's not good Mark I'm starting to think twice about playing BGO this is sickening period and unaceptable.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Yeah that's disgusting. 95.77 at Novibet vs 90.71 at BGO, that is taking the piss I'm afraid and wouldn't even be allowed under an MGA license. Even people who state they don't care about RTP must see that a 5% difference is going to have a significant impact on the gameplay.
 

deepsky2

One more spin
Joined
Mar 1, 2011
Location
toronto ontario canada
Mark is one of the best if not the best rep so I'm going to wait to see what if any positive changes Mark may able to do at BGO. Definitely, the RTP needs to be looked at. Being Canadian we don't have many options for depositing/ withdrawing anyway so I'm waiting to see how Mark can make BGO a more attractive and fair place to play at before I start making any deposits.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Mark is one of the best if not the best rep so I'm going to wait to see what if any positive changes Mark may able to do at BGO. Definitely, the RTP needs to be looked at. Being Canadian we don't have many options for depositing/ withdrawing anyway so I'm waiting to see how Mark can make BGO a more attractive and fair place to play at before I start making any deposits.
If you are under the MGA license then the RTP shouldn't be that low for you?
 

johnnymcc1966

Senior Member
Joined
Dec 12, 2017
Location
United Kingdom
Just logged into BGO and was being asked for identity of Driving Licence and Utility Bill,no objections to that. But I uploaded my driving licence and they want a photo of me to prove that the driving licence is me through my own computer camera! You can stick that where the sun dont shine. You can have my driving licence,both front and back and a utility bill but you are not having access to take live photos of me. Is this some kind of porn site now?
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
Just logged into BGO and was being asked for identity of Driving Licence and Utility Bill,no objections to that. But I uploaded my driving licence and they want a photo of me to prove that the driving licence is me through my own computer camera! You can stick that where the sun dont shine. You can have my driving licence,both front and back and a utility bill but you are not having access to take live photos of me. Is this some kind of porn site now?
Wonder how that will work if you don't have a webcam?
 

danofthewibble

Senior Member
Joined
Jan 2, 2018
Location
UK
Wow. Was playing Gonzo Megaways at BGO last night and wouldn't have been had I thought it was the 90% version. To be fair, it was playing well, but does rather explain why there were no bonuses and few cascades!

A good idea for this - when you load any of your games (on mobile at least), it first leads to an "about" page, with a brief description of the game concept etc. Could you add the RTP to that page as well? I'd assume a fairly trivial change to do which wouldn't cost a penny, but would make it clear to the user whether or not they're playing the best version of the game before even loading it.
 

colinsunderland

On a Break
Joined
Jan 28, 2016
Location
uk
A good idea for this - when you load any of your games (on mobile at least), it first leads to an "about" page, with a brief description of the game concept etc. Could you add the RTP to that page as well? I'd assume a fairly trivial change to do which wouldn't cost a penny, but would make it clear to the user whether or not they're playing the best version of the game before even loading it.
I think that would only be a good idea for those casinos not serving 90% versions of the games ;)
 

Guntis

Senior Member
Joined
Dec 29, 2017
Location
United kingdom
Consider giving some 10 per cent back to the loyal players on their loses (weekly/monthly) as some other good casinos do. It's a benefit for both. Promote this, and new players will start signing up or old ones visiting BGO again, leading to more profit for the casino in the long run.
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
Still awaiting my account looking at..

Indeed, sorry! Got a notification an or so hour ago to say I have access to the player back office - providing I can figure out Playtech vs MG I’ll sort tomorrow, if not I’ll offload to a capable colleague. Should have probably delegated earlier but wanted to sort personally.

Mark
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Indeed, sorry! Got a notification an or so hour ago to say I have access to the player back office - providing I can figure out Playtech vs MG I’ll sort tomorrow, if not I’ll offload to a capable colleague. Should have probably delegated earlier but wanted to sort personally.

Mark
Cheers mate, just with you taking a new job would be happy to support you via trying BGO again after a many year hiatus and giving my feedback as respected you as a man and a rep from 32 red days.

many thanks mate

ben
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
Cheers mate, just with you taking a new job would be happy to support you via trying BGO again after a many year hiatus and giving my feedback as respected you as a man and a rep from 32 red days.

many thanks mate

ben
Thanks Ben, I really appreciate the support and I respect everyone’s feedback in this thread and from other posts in a previous role. I’m never going to be able to make everyone happy but I’ll be around to try my best. I’ve got history here and it means a lot. I’m hoping the shareholders don’t read that their new CEO is trying to personally solve a player issue, but if they do I would like to say it’s a learning curve for me and outside of office hours :) - I’ll get back to you tomorrow (today?).

Mark
 

Playford7

Permanent Ban: Too much flaming
MM
Joined
Jul 10, 2016
Location
North east England
Thanks Ben, I really appreciate the support and I respect everyone’s feedback in this thread and from other posts in a previous role. I’m never going to be able to make everyone happy but I’ll be around to try my best. I’ve got history here and it means a lot. I’m hoping the shareholders don’t read that their new CEO is trying to personally solve a player issue, but if they do I would like to say it’s a learning curve for me and outside of office hours :) - I’ll get back to you tomorrow (today?).

Mark
Mark, sorry if it wasn’t you I was meant to reach out to.

Clearly this is below your pay grade, but with due respect I’m asking you as CS didn’t respond to my emails, live chat was frankly a bad joke and i gave up on BGO.

as you joined the team I was more than happy to give support as a decent and respected and active rep here in these parts now is a rarity.

re: the shareholders etc isn’t my concern, I’m not paying your wages, just offering to help out as you asked.
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
Mark, sorry if it wasn’t you I was meant to reach out to.

Clearly this is below your pay grade, but with due respect I’m asking you as CS didn’t respond to my emails, live chat was frankly a bad joke and i gave up on BGO.

as you joined the team I was more than happy to give support as a decent and respected and active rep here in these parts now is a rarity.

re: the shareholders etc isn’t my concern, I’m not paying your wages, just offering to help out as you asked.

I think you may have misunderstood my reply, sorry. I’m here to help and it’s not at all below my pay grade (I only get paid 4am to Midnight lol). CM is a great forum and my mentor and founder of the previous company I worked for used this great place to get feedback and build a solid business. I may not be able to be as responsive as I was previously and my colleagues will fill that gap but hey, it’s early days and I want to try and give it a stab while I learn. :)
 
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