Your Input Please BGO feedback!

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
Hey guys,

It’s been a busy couple of days but slowly getting to find out more about BGO and they have a great team and amazing dedication. But I’m aware there are some areas which need improvement which I’m hoping to improve.

I wanted to pop by and ask you guys for some feedback, good or bad. A long term member has pointed out that the deposit options for Canadian players are not great and I’m going to try and solve that. But have you had any experiences you want to share?

I’d appreciate if “the bonuses are rubbish” or “I’m bonus banned” would be kept to a minimum but happy to hear any genuine promotional feedback of course.

If you prefer I’m also open to PM’s, whatever suits you best. I’ll add some bonuses for any feedback we take action on.

Regards
Mark
 
BGO Casino is reviewed by Casinomeister

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Haha Colin your a top bloke and I wouldn’t be offended... much. :)
ok, nice and easy to start

Live Chat is open 7 days a week, Mon-Sun, 12:00pm – 7:00pm

Thats pathetic. Live chat for 7 hours a day? You are an industry that is open 24/7/365 but you only have instant support for 2555 hours of the 8760 you are open every year?
BGO seem to target the UK more than anywhere else, so at least have it open say 8am to midnight, the times most UK players will be playing. Even if it wasn't for other things, that would stop me playing there as live chat are shut pretty much the whole time I'm playing.

Are there still fees on deposits/withdrawals? Was going to ask live chat but they are closed :) - no but seriously I was, thats how I found the opening hours!
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Hi Mark

Happy first thread in your new role lol.....

Just a quick one from me please....

I am currently trying to write a piece for BGO for a website, trouble is the information I have found on the web is very conflicting in some areas.

Basically when was BGO first founded? (the initial company not the BGO specific website)

Many thanks and good luck moving forward

Jon
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
ok, nice and easy to start

Live Chat is open 7 days a week, Mon-Sun, 12:00pm – 7:00pm

Thats pathetic. Live chat for 7 hours a day? You are an industry that is open 24/7/365 but you only have instant support for 2555 hours of the 8760 you are open every year?
BGO seem to target the UK more than anywhere else, so at least have it open say 8am to midnight, the times most UK players will be playing. Even if it wasn't for other things, that would stop me playing there as live chat are shut pretty much the whole time I'm playing.

Are there still fees on deposits/withdrawals? Was going to ask live chat but they are closed :) - no but seriously I was, thats how I found the opening hours!

Colin, I’m disappointed. That’s too easy! 32 were pioneers on support and I am already looking at extending. 24/7 is the goal. :)

Fees have gone, I’ve noticed some emails mentioning them though. Just a small oversight.

I really appreciate your input.
Mark
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
Hi Mark

Happy first thread in your new role lol.....

Just a quick one from me please....

I am currently trying to write a piece for BGO for a website, trouble is the information I have found on the web is very conflicting in some areas.

Basically when was BGO first founded? (the initial company not the BGO specific website)

Many thanks and good luck moving forward

Jon

Thanks Jon. 2012:
You do not have permission to view link Log in or register now.
 

helenakp

Ueber Meister
PABaccred
Joined
Sep 24, 2013
Location
MK
I havent heard from BGO more then a year,no emails no promo offers,nothing from you.
As for bonuses,are there any?

As Colin said,before they were having fees on deposits,hope they stopped with that nonsense.

and really no live chat support 24/7 why?
well for me it is very important factor that some casino has 24/7 support.

Hope to see some improvements Mark :)
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
Colin, I’m disappointed. That’s too easy! 32 were pioneers on support and I am already looking at extending. 24/7 is the goal. :)

Fees have gone, I’ve noticed some emails mentioning them though. Just a small oversight.

I really appreciate your input.
Mark
Second day on the job, don't want to start you off with stuff like your affiliate, owned by the co founder of BGO, sending thousands of spam emails out to email addresses that were stolen in data breaches, via some Indian guy, breaching so many ASA, UKGC and ICO rules that I still haven't finished my complaint to them, and BGO (and others) not doing anything about it.
I'll save that one for another day :)

Good that the fees have gone and about support. I, and many others, refuse point blank to deposit if there are fees.
Do you have any plans to add extra providers and games, I found BGO extremely lacking in selection the last time I played there, admittedly a while ago now. Still the highest RTP?
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
I havent heard from BGO more then a year,no emails no promo offers,nothing from you.
As for bonuses,are there any?

As Colin said,before they were having fees on deposits,hope they stopped with that nonsense.

and really no live chat support 24/7 why?
well for me it is very important factor that some casino has 24/7 support.

Hope to see some improvements Mark :)

Thanks Helena,

Your location says MK? Is that Milton Keynes? Just trying to figure out if you are UK.

What’s you’re email provider and have you deposited and passed over 18 checks etc?

Thanks for your reply.
Mark
 

Jono777

Ueber Meister
CAG
mm1
mm4
Joined
May 13, 2014
Location
Wolverhampton
Hey Helena

I get at least 2-3 emails a week

Various offers including no deposit free spins, deposit matches and deposit for a spin of their FS wheel. Maybe worth checking to see if your 'opted in' to communications?

I'd say the email contact is about right, as for your other concerns, Although semi regular at one point, I have not played their or checked their terms for years now.

This however will be subject to close scrutiny very shortly as I will need to do this to compile an up to date review of their casino for publication before the end of the month :p
 

helenakp

Ueber Meister
PABaccred
Joined
Sep 24, 2013
Location
MK
Hey Helena

I get at least 2-3 emails a week

Various offers including no deposit free spins, deposit matches and deposit for a spin of their FS wheel. Maybe worth checking to see if your 'opted in' to communications?

I'd say the email contact is about right, as for your other concerns, Although semi regular at one point, I have not played their or checked their terms for years now.

This however will be subject to close scrutiny very shortly as I will need to do this to compile an up to date review of their casino for publication before the end of the month :p

I am opted in for promos Jono but i guess their target is mainly UK
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
Second day on the job, don't want to start you off with stuff like your affiliate, owned by the co founder of BGO, sending thousands of spam emails out to email addresses that were stolen in data breaches, via some Indian guy, breaching so many ASA, UKGC and ICO rules that I still haven't finished my complaint to them, and BGO (and others) not doing anything about it.
I'll save that one for another day :)

Good that the fees have gone and about support. I, and many others, refuse point blank to deposit if there are fees.
Do you have any plans to add extra providers and games, I found BGO extremely lacking in selection the last time I played there, admittedly a while ago now. Still the highest RTP?

That’s more like it! Obviously I have no history on the email issue but fully support the owners and their integrity. I’m sure there is an explanation which your complaint will reveal.

Which providers are we missing that you’d like to see? I’ll be transparent from day one and say we’re currently highest RTP but I’m reviewing that. If any changes happen they will either be for new players only or communicated with players clearly.

Mark
 

helenakp

Ueber Meister
PABaccred
Joined
Sep 24, 2013
Location
MK
Thanks Helena,

Your location says MK? Is that Milton Keynes? Just trying to figure out if you are UK.

What’s you’re email provider and have you deposited and passed over 18 checks etc?

Thanks for your reply.
Mark
Hey Mark nope,Iam very far from UK :) my email is MSN and i think its ok
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
I get loads of emails from them.
The wagering on bonuses is bad, and those stupid wheels, I can imagine them attracting the people who deposit £10 once a week, but they really are bad promotions, for example

First, win up to 500 Free Spins on Flowers when you take on our Mega Wheel! Simply deposit £10 or more into your bgo account and play £10 on promotion games to claim.

Then you could win up to another 999 Free Spins when you deposit & play a further £15.


But you can win zero.
The wagering is 65x
Max win is £10 per 10 spins, up to a maximum of £100.
If you won the max spins, 1499, that would be a value of £449.70 in free spins, but you can only cash out £100 from any winnings.
 

helenakp

Ueber Meister
PABaccred
Joined
Sep 24, 2013
Location
MK
I get loads of emails from them.
The wagering on bonuses is bad, and those stupid wheels, I can imagine them attracting the people who deposit £10 once a week, but they really are bad promotions, for example

First, win up to 500 Free Spins on Flowers when you take on our Mega Wheel! Simply deposit £10 or more into your bgo account and play £10 on promotion games to claim.

Then you could win up to another 999 Free Spins when you deposit & play a further £15.


But you can win zero.
The wagering is 65x
Max win is £10 per 10 spins, up to a maximum of £100.
If you won the max spins, 1499, that would be a value of £449.70 in free spins, but you can only cash out £100 from any winnings.
well my biggest concern is that x65 ridiculous wagering
 

colinsunderland

Experienced Member
webmeister
MM
Joined
Jan 28, 2016
Location
uk
That’s more like it! Obviously I have no history on the email issue but fully support the owners and their integrity. I’m sure there is an explanation which your complaint will reveal.

Which providers are we missing that you’d like to see? I’ll be transparent from day one and say we’re currently highest RTP but I’m reviewing that. If any changes happen they will either be for new players only or communicated with players clearly.

Mark
I'm not going to get into it on the thread as I'm sure thats not why you set it up, but I wouldn't make claims like that if I didn't have proof

BGO, MrGreen, any reason why I'm getting 100's of spam emails from your affiliate? - Casinomeister - Forum

Thats the thread, trust me when I say I can prove without any doubt the emails were spam (I have more evidence than what is posted in the thread), who did it and where the emails came from.
 

Mark_BGO

Accredited Casino Representative
Joined
Jan 26, 2021
Location
Gibraltar
I'm not going to get into it on the thread as I'm sure thats not why you set it up, but I wouldn't make claims like that if I didn't have proof

BGO, MrGreen, any reason why I'm getting 100's of spam emails from your affiliate? - Casinomeister - Forum

Thats the thread, trust me when I say I can prove without any doubt the emails were spam (I have more evidence than what is posted in the thread), who did it and where the emails came from.
Thanks Colin I’ll take a read, but as you say not something I can really get involved with on this thread.
 

geordiecolin

Meister Member
PABnononaccred
CAG
mm4
Joined
Jun 5, 2015
Location
Near Newcastle
Hey guys,

It’s been a busy couple of days but slowly getting to find out more about BGO and they have a great team and amazing dedication. But I’m aware there are some areas which need improvement which I’m hoping to improve.

I wanted to pop by and ask you guys for some feedback, good or bad. A long term member has pointed out that the deposit options for Canadian players are not great and I’m going to try and solve that. But have you had any experiences you want to share?

I’d appreciate if “the bonuses are rubbish” or “I’m bonus banned” would be kept to a minimum but happy to hear any genuine promotional feedback of course.

If you prefer I’m also open to PM’s, whatever suits you best. I’ll add some bonuses for any feedback we take action on.

Regards
Mark
I suggest that you implement all of your changes by executive order. Your work will be done by Friday :)
 
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