BGO Casino

[Petrer10]

I got a £25 bonus credit as part of the 1 million giveaway so some did get more than others (I barely ever use the site too)

wow.....
how much have you deposit ...1.2.3 thousand.
this casino is not so generous.

 

[Casino2014man]

I would say I deposit around £10 there once every 1-2 months so barely anything! Only ever made one withdrawal, and it took so long it put me off the site!

 

[goatwack]

Got a magnanimous £1 sitting there. Yeah that's right, no need to hate me for it

So after offering the gods various sacrifices for this bountiful reward BGO have bestowed upon me, I proceeded to go to town on DOA at 9p a spin.

I even triggered a bonus!!

Needless to say it paid gash

C*nt

 

[choody79]

withdrawal now showing 'approved'. Hopefully now resolved.

 

[Birdy84]

My withdrawals been pending for 2 days so far, support can't even give me an approximate timescale for how long its going to take and paul hasn't been back to the forums since i spoke to him friday afternoon. So i guess nothing i can do but sit and wait. No more Bgo for me.

 

[spintee]

My withdrawals been pending for 2 days so far, support can't even give me an approximate timescale for how long its going to take and paul hasn't been back to the forums since i spoke to him friday afternoon. So i guess nothing i can do but sit and wait. No more Bgo for me.

Theres a few things I can not stand, Slow withdraw & CS talking ball shit or not got a clue, I can understand why the first bit happens but there is no excuse for the later

 

[tanga]

I got a £25 bonus credit as part of the 1 million giveaway so some did get more than others (I barely ever use the site too)

Got the £25 too, only deposited once about 2 years ago. Thought I would login after reading this thread to see if I had £2, but I had £25 . Got balance up to £65 to withdraw.

 

[spintee]

Got the £25 too, only deposited once about 2 years ago. Thought I would login after reading this thread to see if I had £2, but I had £25 . Got balance up to £65 to withdraw.

Nice, Anyway where you been hiding?

 

[tanga]

Nice, Anyway where you been hiding?

I quit my job back in October and cut out gambling all together. Just started a new job and and come back to the forum to see what's new and what Casinos I've missed out on, seen a few new ones that I will try once I get my first pay packet .

 

[spintee]

I quit my job back in October and cut out gambling all together. Just started a new job and and come back to the forum to see what's new and what Casinos I've missed out on, seen a few new ones that I will try once I get my first pay packet .

Good to see you back, I wish you the best of lucks, Be carful of the new sites as some dodgy rules

 

[choody79]

Live chat confirmed any withdrawals are being processed by the finance team manually. When I asked timescales etc I was told 'as we're not the finance team we cannot assist you further with this'. They've also removed my favourite game Aladdin from the site. That was a great money maker. :-(

 

[spintee]

Live chat confirmed any withdrawals are being processed by the finance team manually. When I asked timescales etc I was told 'as we're not the finance team we cannot assist you further with this'. They've also removed my favourite game Aladdin from the site. That was a great money maker. :-(

Thats not good enough, But note NO MACHINE is a money maker, If it was than its the reason its been removed, You can get some good runs on machines but thats about it, They end up taking more of you

 

[choody79]

I finished WAY up on this overall. It was fairly low variance so I played high stakes most times. This was the only slot I played for months. Obviously it has its bad runs but overall a nice slot

 

[paul@bgo]

Hey Everyone,

Having worked on migrations before, this was relatively straight forward but yes, we do have a few problems.

We've been working on these issues constantly for the past 5 days. We have a hotel opposite the office and we have 5 rooms booked out for people to head over and freshen up/have a power nap so they don't have to waste time going home... this is how serious we are about fixing the issues. I should also point out that anyone who wants to leave to go home is free to do so, they just need to figure out how to cut through their chains first. I also think we probably have our own plaque on a car parking space at the local Domino's by now.

Without getting into too much detail we know where the problems are and sadly they're not things we could have tested to the extent of a true, live environment before putting live, so niggles were expected. The problems weren't just with withdrawals, we couldn't take deposits either so it's not a ploy or anything like that to make a few extra quid. We've just given away £1million in bonus with 5x WR and alot of people managed to win, hence the delay in processing withdrawals. Not an excuse, I'm just trying to explain why things are slow right now.

To address a few other queries - we now have Playtech content exclusively under the Casino which includes all Table & Slots games. Vegas is now a mix of IGT, WMS and other popular 3rd party content and Games is exclusively Netent. We want to bring back Microgaming asap so watch this space. Macau is also now the Playtech Eurolive Casino which is a superior product to what we had before and can be played on Mobile.

This is a great change for bgo and we will sort the problems - stick with us. Everyone knows where I am if you can't reach the support team but I am also running around working hard, making Tea and poking sleepy devs with large sticks, so you'll need to give me time to reply also.

Lastly...bonuses and wagering. We haven't changed anything with the bonuses, they're still 20x deposit + bonus or where not listed, 35x the bonus. 30x Dep + Bonus is insane, I'd be wearing a balaclava and stripey jumper if those were the rules. And yes - DOA is back on Games but is excluded from bonus wagering. I'd recommend everyone read our new terms as there are some small changes to be aware of and I don't fancy taking my first P-A-B because of them. As for the 200% offer when you make your 'first' deposit - another unforeseen consequence of the migration and one we're powerless to fix right now. I can only give you a good old fashioned apology for this one - sorry!

Cheers
Paul

 

[choody79]

Many thanks for getting back to us Paul & for your PM. Good to see BGO are working hard to resolve this ASAP.

 

[spoton]

Has anyone received any withdrawals from them so far after the update?

 

[choody79]

Mine was processed after 37 hours then took 3 days to clear. Used to be 12 hours then I would have it in the bank the next day. Changed days.

 

[spoton]

I requested a Ukash withdrawal a week ago. Haven't heard anything since.

 

[tanga]

I requested a Ukash withdrawal a week ago. Haven't heard anything since.

Been waiting 6 days, still in 'Waiting' status.

 

[spintee]

Its a pitty they cannot push out withdraws as quick as they are with emails, I have not took none of the bonus due to hearing about slow payment

 

[xxshepxx]

I fear the worst here,

Same scenario as Ladbrokes, the minute it changed from microgaming>playtech, things went down hill rapidly.

 

[Jono777]

BGO will be fine, it is just the 'typical' teething problems sites encounter when implementing changes etc.

Ladbrokes was a totally different 'cup of tea' which involved huge staffing and management changes, even think the CEO may have changed too.

Ladbrokes is a steaming pile of horse manure and will remain until they 'change back' or at least do something, I'm confident with BGO in a week or so it will all be smooth and these current issues will be a distant memory.

 

[spoton]

Still no money or answer from their support or their rep. Hard to say whether BGO is just incompetent or plain rogue, but atm i would recommend people to play at other sites.

 

[paul@bgo]

Still no money or answer from their support or their rep. Hard to say whether BGO is just incompetent or plain rogue, but atm i would recommend people to play at other sites.

Going a little far there don't we think? Rogue because we're processing withdrawals within 37 hours of a huge migration is a bit harsh.

Fact is guys these migrations are a massive undertaking. 12 months of planning and behind the scenes work to swap everything over inside of 12 hours - you cannot imagine the preparation and foundation that has to be put into place to do something like this. Yes there are teething problems and we're fixing them, we don't have many left at all now and everything is running as it should be.

If you're waiting more than 24 hours for a withdrawal then there must be good reason so please let me know or contact support.

Cheers
Paul

 

[spintee]

Going a little far there don't we think? Rogue because we're processing withdrawals within 37 hours of a huge migration is a bit harsh.

Fact is guys these migrations are a massive undertaking. 12 months of planning and behind the scenes work to swap everything over inside of 12 hours - you cannot imagine the preparation and foundation that has to be put into place to do something like this. Yes there are teething problems and we're fixing them, we don't have many left at all now and everything is running as it should be.

If you're waiting more than 24 hours for a withdrawal then there must be good reason so please let me know or contact support.

Cheers
Paul

Hi Paul, I am getting a hell of alot of junk mail from affilates to sign up, I keep them and when you back to normall I pass on, Please Please Please kick them out

 

[choody79]

Big issue with my account now. Turns out they allowed me to deposit over my limit for the month. Now my account is suspended whilst they investigate. Surely this is wrong? Anyone know what the outcome will be?

 

[dunover]

Have people not considered that the reason many sites change to Play-take platform is that their most popular slots (like the Marvel ones) have appallingly low RTP's in the 90-92% range and overall are generally far more profitable than MG (94-96%) and Netent (94-97%) for the casino?

I'm not saying it's the ONLY reason but it has to come into the equation somewhere. If most players actually woke-up and checked this information and realized the consequences then they'd think again about playing them.

FYI - a DRAMATIC demonstration of how a 4% reduction in RTP can nearly HALVE your playtime and thus chance of a decent hit:


https://www.casinomeister.com/forums/threads/rtp-heres-how-it-affect-your-play.56164/?t=56164

Check the RTP's of Play-take compared to other popular games on Simmo's site if you don't believe me! www.slotscomparer.com and then you'll realize why, in all my videos, you've seen me play nearly everything but!

 

[spoton]

Going a little far there don't we think? Rogue because we're processing withdrawals within 37 hours of a huge migration is a bit harsh.

Fact is guys these migrations are a massive undertaking. 12 months of planning and behind the scenes work to swap everything over inside of 12 hours - you cannot imagine the preparation and foundation that has to be put into place to do something like this. Yes there are teething problems and we're fixing them, we don't have many left at all now and everything is running as it should be.

If you're waiting more than 24 hours for a withdrawal then there must be good reason so please let me know or contact support.

Cheers
Paul

I guess I were, and I'm sry about it. But I hope you can se that I'm getting worried when its gone 10-12 since I made the withdrawal, and nearly a week since I made my second verification deposit, and I recieved much more than auto-responders.

Anyways it seems to have been fixed now. Thanks

 

[Jono777]

In relation to an excellent point from Dunover, this is why you'll never see a screenshot, video or anything else Playtech related from me as I would not touch those slots with your money!

Its the one and also the only reason I went from depositing £50-£60 per week at Ladbrokes to having a dormant account with them (I believe the comparison to Ladbrokes was mentioned by another member too)

I will follow suit with any casino who turns to PT, BGO being multi provider I gave em a quick try Sunday gone, not too bad but a very hungry Rhino who'd hidden the diamonds up his ass.

Switched to DOA low stakes and almost hit a wild line!! - So glad I didn't tho as I later discovered DOA is totally excluded from all play whilst a bonus is active DRATT!!!

 

[spintee]

In relation to an excellent point from Dunover, this is why you'll never see a screenshot, video or anything else Playtech related from me as I would not touch those slots with your money!

Its the one and also the only reason I went from depositing £50-£60 per week at Ladbrokes to having a dormant account with them (I believe the comparison to Ladbrokes was mentioned by another member too)

I will follow suit with any casino who turns to PT, BGO being multi provider I gave em a quick try Sunday gone, not too bad but a very hungry Rhino who'd hidden the diamonds up his ass.

Switched to DOA low stakes and almost hit a wild line!! - So glad I didn't tho as I later discovered DOA is totally excluded from all play whilst a bonus is active DRATT!!!

Fair dues on the games side for laddys they now have lot of providers, But bonus is crap, & last time I spoke to them on phone they was an Indian call centre,

Any one else getting alot of junk from affiliates to sign up to BGO

 

[dunover]

In relation to an excellent point from Dunover, this is why you'll never see a screenshot, video or anything else Playtech related from me as I would not touch those slots with your money!

Its the one and also the only reason I went from depositing £50-£60 per week at Ladbrokes to having a dormant account with them (I believe the comparison to Ladbrokes was mentioned by another member too)

I will follow suit with any casino who turns to PT, BGO being multi provider I gave em a quick try Sunday gone, not too bad but a very hungry Rhino who'd hidden the diamonds up his ass.
Switched to DOA low stakes and almost hit a wild line!! - So glad I didn't tho as I later discovered DOA is totally excluded from all play whilst a bonus is active DRATT!!!

I wondered where they'd gone! A new line for my next Rhino video, credited to you.

DRATT - my acronym for Didn't Read All The Terms

 

[Jono777]

I wondered where they'd gone! A new line for my next Rhino video, credited to you.

DRATT - my acronym for Didn't Read All The Terms

Great stuff, look forward to it , its your DRATT that (usually) makes me check sites out these days instead of diving in head first like I used to.

Sundays being Sunday's tho I overlooked the DOA exclusion, spotted it by chance in their e-mail the following evening!

 

[paul@bgo]

Spintee - pet hate of mine, please send them on to me so I can get btags and withhold revenue from them. We absolutely do not condone spam, especially when they're pretending to be sent from us directly.

@spoton - I'm glad it's all sorted now. 10-12 days is far too long and you were right to raise it with me but I'll always sort problems out, even if it takes me a few days to respond.

@jonmicher - yep DOA is excluded along with a few other older Net Ent titles. We're making our terms much clearer these days as we don't want people falling foul of them so be sure to check the supporting emails/promo pages whenever something is on offer!

Cheers
Paul

 

[babyjoker]

I just went to get my 2nd deposit bonus only to be told Im not allowed it as they have been taken over and Im not allowed it anymore Complete bullshit, if your gonna buy a company out then honour anything they had running or your gonna be the next slotsmagic

Scarlett seemed ever so pleased to tell me too, is there anything else I can help you with immediately!? No condolences or apologies, just misinformation about anything i asked her.

Im steering well clear and so will my followers

In brighter news iv been on a mini winning spree this weekend so i took it all in jest and had a good spin at GUTs and videoslots and reminded myself i hate that little Vernon lol. Boss my arse lol

 

[paul@bgo]

I just went to get my 2nd deposit bonus only to be told Im not allowed it as they have been taken over and Im not allowed it anymore Complete bullshit, if your gonna buy a company out then honour anything they had running or your gonna be the next slotsmagic

Scarlett seemed ever so pleased to tell me too, is there anything else I can help you with immediately!? No condolences or apologies, just misinformation about anything i asked her.

Im steering well clear and so will my followers

In brighter news iv been on a mini winning spree this weekend so i took it all in jest and had a good spin at GUTs and videoslots and reminded myself i hate that little Vernon lol. Boss my arse lol

We haven't been bought out by anyone? Can I get your username and I'll check this myself please?

Cheers

 

[Petrer10]

BGO

It's your last chance to claim TWO reload bonuses at bgo and get up to £100 extra added to your account
coupon code not working. live chat sleeping. email answers one day. goooood casino.

 

[YouTubeSlots]

I also had issues with there recent re launch. Basically i went to the cashier and there was a 100 percent bonus and 100 free spins offered in the cashier so i accepted the offer only to be credited with nothing. Live chat was offline for two days and when i finally got a e mail response i was told sorry but you have already had this offer before on the old version of the site so we wont be crediting anything. WHY DID YOU OFFER ME THIS IN THE CASHIER THEN??????? I only deposited 50 pounds thinking i was getting the match else i would of not deposited. I did go into live chat a few days later and complain as its false advertising on there behalf and they did give me a 20 pounds bonus. So not a good start to the new platform for me either but hey at least they gave me something but the fact they tried to fob me off originally is disgusting as they are in the wrong for false advertising not me. Not sure whether i will return now

 

[babyjoker]

We haven't been bought out by anyone? Can I get your username and I'll check this myself please?

Cheers

My username is BabyJoker, I apparently deposited my first deposit on 31/05 and was going to claim the 2nd,3rd and 4th bonus within the 30 day period, yesterday Scarlett told me since the 11th they were re launched or whatever bs and there not doing the bonus. As another insult your not welcome to the new player bonus either and we have wiped your accounts so you cant see any transactions you made before the 11th either?!

Complete joke setup, the shame is I have a million views on youtube, 600 subscribers and a big mouth

 

[babyjoker]

I also had issues with there recent re launch. Basically i went to the cashier and there was a 100 percent bonus and 100 free spins offered in the cashier so i accepted the offer only to be credited with nothing. Live chat was offline for two days and when i finally got a e mail response i was told sorry but you have already had this offer before on the old version of the site so we wont be crediting anything. WHY DID YOU OFFER ME THIS IN THE CASHIER THEN??????? I only deposited 50 pounds thinking i was getting the match else i would of not deposited. I did go into live chat a few days later and complain as its false advertising on there behalf and they did give me a 20 pounds bonus. So not a good start to the new platform for me either but hey at least they gave me something but the fact they tried to fob me off originally is disgusting as they are in the wrong for false advertising not me. Not sure whether i will return now

I feel the same tbh, I dont think Id use them even if they did honour the bonus now, why should they get the business when others go out there way to accomodate you as a player as they look at the long term potential of your custom, company's in my experience that only study the short term are normally rogue or have bad ethics, this rule does not just cover casino's but all manners of business, here today gone tomorrow outfits

Love the channel btw

 

[paul@bgo]

My username is BabyJoker, I apparently deposited my first deposit on 31/05 and was going to claim the 2nd,3rd and 4th bonus within the 30 day period, yesterday Scarlett told me since the 11th they were re launched or whatever bs and there not doing the bonus. As another insult your not welcome to the new player bonus either and we have wiped your accounts so you cant see any transactions you made before the 11th either?!

Complete joke setup, the shame is I have a million views on youtube, 600 subscribers and a big mouth

The terms of the welcome package quite clearly state that only players who join after the 10th June are eligible:

"Offer only valid once per new depositing player since 17:00 on 10/06/15 at bgo"

Prior to this we didn't offer a second deposit bonus. If you'd like to see previous transactions then I can happily arrange this too, so I fail to see where the problem is and how we are a 'joke setup' as you say.

Thanks
Paul

 

[babyjoker]

The terms of the welcome package quite clearly state that only players who join after the 10th June are eligible:

"Offer only valid once per new depositing player since 17:00 on 10/06/15 at bgo"

Prior to this we didn't offer a second deposit bonus. If you'd like to see previous transactions then I can happily arrange this too, so I fail to see where the problem is and how we are a 'joke setup' as you say.

Thanks
Paul

I have an email from May that states different thats why I came and deposited the minimum to give you a try at the end of May, my psychic abilities were obviously lacking that day as i didn't know you were going to cock everything up on the 11th. And as for YOU being able to see my transaction/s, that does not help me one bit unless I wish to fanny about in the future asking for basic information that other sites have 1 click away from viewing. The CS is also awful as everyone Iv spoke to agrees, perhaps I'll make a poll on youtube later and see what other gamblers think, I'll get back to you if I can be bothered.

Im also bombarded with spam that has offers that the CS know nothing of, bit of a "joke" isn't it.

Thats what happens when mini-me and dr evil run the show.....

 

[paul@bgo]

The tone of the replies seem to be getting rather troll like, but I'll entertain the posts as genuine for now.

The transactions are stored safely in our Alderney datacentre. Moving this information to a new system is simply impossible so we're making it available, at request, to anyone who wishes to see it. Normally these data access requests carry a fee but I'll quite happily pull the information for you should you need it.

If you can forward the email on to me and it's one of ours then I'll honor it - we'd be absolutely stupid not to. This is probably related to your spam comment though and unfortunately we can't control what affiliates send out or who they send to, we simply withhold payment from them if we find out they're spamming, so you can rest assured your suffering is not in vain and if you report them, i'll make sure we hit them where it hurts - in the pocket.

I can't comment on your youtube stardom I'm afraid but it's entirely your prerogative to ask your fans what they think of bgo.

 

[babyjoker]

The tone of the replies seem to be getting rather troll like, but I'll entertain the posts as genuine for now.

The transactions are stored safely in our Alderney datacentre. Moving this information to a new system is simply impossible so we're making it available, at request, to anyone who wishes to see it. Normally these data access requests carry a fee but I'll quite happily pull the information for you should you need it.

If you can forward the email on to me and it's one of ours then I'll honor it - we'd be absolutely stupid not to. This is probably related to your spam comment though and unfortunately we can't control what affiliates send out or who they send to, we simply withhold payment from them if we find out they're spamming, so you can rest assured your suffering is not in vain and if you report them, i'll make sure we hit them where it hurts - in the pocket.

I can't comment on your youtube stardom I'm afraid but it's entirely your prerogative to ask your fans what they think of bgo.

Troll like in what way? Facts coupled with a bit of witty banter is not trolling, it's a way of venting frustration politely imo. I just asked on live twitch what are your opinions of BGO, one answer was the rep Paul can be a bit lippy sometimes!! lol

As for my stardom on youtube, it's not that sort of channel, it's a channel for gambling enthusiasts so i dont want to mention yourself on there yet as you will probably get a couple of hits from it, I'll just keep promoting the good guys with the "friendly" reps, ie not BGO

As for honouring the offer, Id rather stick a pineapple violently up my rectum than use your casino's services, it's a matter of principle sometimes so thanks but no thanks.

 

[brianleeporter]

Troll like in what way? Facts coupled with a bit of witty banter is not trolling, it's a way of venting frustration politely imo. I just asked on live twitch what are your opinions of BGO, one answer was the rep Paul can be a bit lippy sometimes!! lol

As for my stardom on youtube, it's not that sort of channel, it's a channel for gambling enthusiasts so i dont want to mention yourself on there yet as you will probably get a couple of hits from it, I'll just keep promoting the good guys with the "friendly" reps, ie not BGO

As for honouring the offer, Id rather stick a pineapple violently up my rectum than use your casino's services, it's a matter of principle sometimes so thanks but no thanks.

Haha! This made me giggle! Well said.

 

[hausse222]

What a shame, if BGO should be the new "Ladbrokes". I dont´t know if this is the case, but at the moment i will not deposit any more at this casino. When playtech acquires a casino its a red flag for me and i
see some indications that this rule fits BGO, too

 

[xxshepxx]

Paul @ BGO Do you know if BGO will be paying out jackpots in full now they run Playtech software?

I really did like BGO, and was excited with the talk of the upgrades, and the updates, then a logged in and found Playtech, and probably like most others felt rather disappointed, I feel it's a backwards step, but thats only my opinion & I'm a small fish in a very large pond.

 

[Deeplay]

Think BabyJoker your having a rant and obvs have a personal issue with BGO but as far as I can see the rep is doing all he can to explain the situation. And I agree with PaulBGO defo troll like by now. Your rants are becoming boring and could border also on being somewhat abusive. Dont like this tone at all. I for one based on the way you have posted here BabyJoker wont be visiting your Tube site any time soon.

 

[babyjoker]

Think BabyJoker your having a rant and obvs have a personal issue with BGO but as far as I can see the rep is doing all he can to explain the situation. And I agree with PaulBGO defo troll like by now. Your rants are becoming boring and could border also on being somewhat abusive. Dont like this tone at all. I for one based on the way you have posted here BabyJoker wont be visiting your Tube site any time soon.

What personal issue? I just don't like a representative for a company, someone being payed to liaise with the customer saying my comments were troll like, it seems people pull the troll card at anything they don't like reading, namely the truth.

This is also not a rant nor abusive so your English must need polishing, I may be blunt and the humour a bit adult but I am a regular person with an a opinion. You are also free to your opinion and i take it on board, however your the one who is sounding like you took something personal

 

[sigothx1]

What personal issue? I just don't like a representative for a company, someone being payed to liaise with the customer saying my comments were troll like, it seems people pull the troll card at anything they don't like reading, namely the truth.

This is also not a rant nor abusive so your English must need polishing, I may be blunt and the humour a bit adult but I am a regular person with an a opinion. You are also free to your opinion and i take it on board, however your the one who is sounding like you took something personal

Your comments were troll like. And you know they were.

The reps been nothing but helpful, telling you he will honor your email if genuine, dont act so self entitled.

 

[Deeplay]

What personal issue? I just don't like a representative for a company, someone being payed to liaise with the customer saying my comments were troll like, it seems people pull the troll card at anything they don't like reading, namely the truth.

This is also not a rant nor abusive so your English must need polishing, I may be blunt and the humour a bit adult but I am a regular person with an a opinion. You are also free to your opinion and i take it on board, however your the one who is sounding like you took something personal

Your becoming a pita with your attitude. The rep Paul has been very much on the ball here. It would not have mattered how he replied you would have no doubt answered the same. Whatever you agenda is aint getting you nowhere imnsoho. I for one would not blame the rep at all if he chose not to partake in further dialogue with you but knowing he is professional and passionate about his job I doubt he would do that. And I do not find anything in your posts in the slightest humorous.