BGO Casino

[Petrer10]

I got a £25 bonus credit as part of the 1 million giveaway so some did get more than others (I barely ever use the site too)

wow.....
how much have you deposit ...1.2.3 thousand.
this casino is not so generous.

 

[Casino2014man]

I would say I deposit around £10 there once every 1-2 months so barely anything! Only ever made one withdrawal, and it took so long it put me off the site!

 

[goatwack]

Got a magnanimous £1 sitting there. Yeah that's right, no need to hate me for it

So after offering the gods various sacrifices for this bountiful reward BGO have bestowed upon me, I proceeded to go to town on DOA at 9p a spin.

I even triggered a bonus!!

Needless to say it paid gash

C*nt

 

[choody79]

withdrawal now showing 'approved'. Hopefully now resolved.

 

[Birdy84]

My withdrawals been pending for 2 days so far, support can't even give me an approximate timescale for how long its going to take and paul hasn't been back to the forums since i spoke to him friday afternoon. So i guess nothing i can do but sit and wait. No more Bgo for me.

 

[spintee]

My withdrawals been pending for 2 days so far, support can't even give me an approximate timescale for how long its going to take and paul hasn't been back to the forums since i spoke to him friday afternoon. So i guess nothing i can do but sit and wait. No more Bgo for me.

Theres a few things I can not stand, Slow withdraw & CS talking ball shit or not got a clue, I can understand why the first bit happens but there is no excuse for the later

 

[tanga]

I got a £25 bonus credit as part of the 1 million giveaway so some did get more than others (I barely ever use the site too)

Got the £25 too, only deposited once about 2 years ago. Thought I would login after reading this thread to see if I had £2, but I had £25 . Got balance up to £65 to withdraw.

 

[spintee]

Got the £25 too, only deposited once about 2 years ago. Thought I would login after reading this thread to see if I had £2, but I had £25 . Got balance up to £65 to withdraw.

Nice, Anyway where you been hiding?

 

[tanga]

Nice, Anyway where you been hiding?

I quit my job back in October and cut out gambling all together. Just started a new job and and come back to the forum to see what's new and what Casinos I've missed out on, seen a few new ones that I will try once I get my first pay packet .

 

[spintee]

I quit my job back in October and cut out gambling all together. Just started a new job and and come back to the forum to see what's new and what Casinos I've missed out on, seen a few new ones that I will try once I get my first pay packet .

Good to see you back, I wish you the best of lucks, Be carful of the new sites as some dodgy rules

 

[choody79]

Live chat confirmed any withdrawals are being processed by the finance team manually. When I asked timescales etc I was told 'as we're not the finance team we cannot assist you further with this'. They've also removed my favourite game Aladdin from the site. That was a great money maker. :-(

 

[spintee]

Live chat confirmed any withdrawals are being processed by the finance team manually. When I asked timescales etc I was told 'as we're not the finance team we cannot assist you further with this'. They've also removed my favourite game Aladdin from the site. That was a great money maker. :-(

Thats not good enough, But note NO MACHINE is a money maker, If it was than its the reason its been removed, You can get some good runs on machines but thats about it, They end up taking more of you

 

[choody79]

I finished WAY up on this overall. It was fairly low variance so I played high stakes most times. This was the only slot I played for months. Obviously it has its bad runs but overall a nice slot

 

[paul@bgo]

Hey Everyone,

Having worked on migrations before, this was relatively straight forward but yes, we do have a few problems.

We've been working on these issues constantly for the past 5 days. We have a hotel opposite the office and we have 5 rooms booked out for people to head over and freshen up/have a power nap so they don't have to waste time going home... this is how serious we are about fixing the issues. I should also point out that anyone who wants to leave to go home is free to do so, they just need to figure out how to cut through their chains first. I also think we probably have our own plaque on a car parking space at the local Domino's by now.

Without getting into too much detail we know where the problems are and sadly they're not things we could have tested to the extent of a true, live environment before putting live, so niggles were expected. The problems weren't just with withdrawals, we couldn't take deposits either so it's not a ploy or anything like that to make a few extra quid. We've just given away £1million in bonus with 5x WR and alot of people managed to win, hence the delay in processing withdrawals. Not an excuse, I'm just trying to explain why things are slow right now.

To address a few other queries - we now have Playtech content exclusively under the Casino which includes all Table & Slots games. Vegas is now a mix of IGT, WMS and other popular 3rd party content and Games is exclusively Netent. We want to bring back Microgaming asap so watch this space. Macau is also now the Playtech Eurolive Casino which is a superior product to what we had before and can be played on Mobile.

This is a great change for bgo and we will sort the problems - stick with us. Everyone knows where I am if you can't reach the support team but I am also running around working hard, making Tea and poking sleepy devs with large sticks, so you'll need to give me time to reply also.

Lastly...bonuses and wagering. We haven't changed anything with the bonuses, they're still 20x deposit + bonus or where not listed, 35x the bonus. 30x Dep + Bonus is insane, I'd be wearing a balaclava and stripey jumper if those were the rules. And yes - DOA is back on Games but is excluded from bonus wagering. I'd recommend everyone read our new terms as there are some small changes to be aware of and I don't fancy taking my first P-A-B because of them. As for the 200% offer when you make your 'first' deposit - another unforeseen consequence of the migration and one we're powerless to fix right now. I can only give you a good old fashioned apology for this one - sorry!

Cheers
Paul

 

[choody79]

Many thanks for getting back to us Paul & for your PM. Good to see BGO are working hard to resolve this ASAP.

 

[spoton]

Has anyone received any withdrawals from them so far after the update?

 

[choody79]

Mine was processed after 37 hours then took 3 days to clear. Used to be 12 hours then I would have it in the bank the next day. Changed days.

 

[spoton]

I requested a Ukash withdrawal a week ago. Haven't heard anything since.

 

[tanga]

I requested a Ukash withdrawal a week ago. Haven't heard anything since.

Been waiting 6 days, still in 'Waiting' status.

 

[spintee]

Its a pitty they cannot push out withdraws as quick as they are with emails, I have not took none of the bonus due to hearing about slow payment

 

[xxshepxx]

I fear the worst here,

Same scenario as Ladbrokes, the minute it changed from microgaming>playtech, things went down hill rapidly.

 

[Jono777]

BGO will be fine, it is just the 'typical' teething problems sites encounter when implementing changes etc.

Ladbrokes was a totally different 'cup of tea' which involved huge staffing and management changes, even think the CEO may have changed too.

Ladbrokes is a steaming pile of horse manure and will remain until they 'change back' or at least do something, I'm confident with BGO in a week or so it will all be smooth and these current issues will be a distant memory.

 

[spoton]

Still no money or answer from their support or their rep. Hard to say whether BGO is just incompetent or plain rogue, but atm i would recommend people to play at other sites.

 

[paul@bgo]

Still no money or answer from their support or their rep. Hard to say whether BGO is just incompetent or plain rogue, but atm i would recommend people to play at other sites.

Going a little far there don't we think? Rogue because we're processing withdrawals within 37 hours of a huge migration is a bit harsh.

Fact is guys these migrations are a massive undertaking. 12 months of planning and behind the scenes work to swap everything over inside of 12 hours - you cannot imagine the preparation and foundation that has to be put into place to do something like this. Yes there are teething problems and we're fixing them, we don't have many left at all now and everything is running as it should be.

If you're waiting more than 24 hours for a withdrawal then there must be good reason so please let me know or contact support.

Cheers
Paul

 

[spintee]

Going a little far there don't we think? Rogue because we're processing withdrawals within 37 hours of a huge migration is a bit harsh.

Fact is guys these migrations are a massive undertaking. 12 months of planning and behind the scenes work to swap everything over inside of 12 hours - you cannot imagine the preparation and foundation that has to be put into place to do something like this. Yes there are teething problems and we're fixing them, we don't have many left at all now and everything is running as it should be.

If you're waiting more than 24 hours for a withdrawal then there must be good reason so please let me know or contact support.

Cheers
Paul

Hi Paul, I am getting a hell of alot of junk mail from affilates to sign up, I keep them and when you back to normall I pass on, Please Please Please kick them out