BGO Casino

[ugaboga]

Your becoming a pita with your attitude. The rep Paul has been very much on the ball here. It would not have mattered how he replied you would have no doubt answered the same. Whatever you agenda is aint getting you nowhere imnsoho. I for one would not blame the rep at all if he chose not to partake in further dialogue with you but knowing he is professional and passionate about his job I doubt he would do that. And I do not find anything in your posts in the slightest humorous.

I totally agree. Paul hasn't denied that there have been issues with the migration and he has dedicated himself e to assist players in any way possible.

Being a customer doesn't entitle you to be disrespectful and belligerent, especially when Paul has proposed an avenue to settle the issue.

 

[The Dude]

Troll like in what way? Facts coupled with a bit of witty banter is not trolling, it's a way of venting frustration politely imo. I just asked on live twitch what are your opinions of BGO, one answer was the rep Paul can be a bit lippy sometimes!! lol

As for my stardom on youtube, it's not that sort of channel, it's a channel for gambling enthusiasts so i dont want to mention yourself on there yet as you will probably get a couple of hits from it, I'll just keep promoting the good guys with the "friendly" reps, ie not BGO

As for honouring the offer, Id rather stick a pineapple violently up my rectum than use your casino's services, it's a matter of principle sometimes so thanks but no thanks.

You are not being witty. You're being a troll and acting like a jerk. Knock it off.

 

[dunover]

Troll like in what way? Facts coupled with a bit of witty banter is not trolling, it's a way of venting frustration politely imo. I just asked on live twitch what are your opinions of BGO, one answer was the rep Paul can be a bit lippy sometimes!! lol

As for my stardom on youtube, it's not that sort of channel, it's a channel for gambling enthusiasts so i dont want to mention yourself on there yet as you will probably get a couple of hits from it, I'll just keep promoting the good guys with the "friendly" reps, ie not BGO

As for honouring the offer, Id rather stick a pineapple violently up my rectum than use your casino's services, it's a matter of principle sometimes so thanks but no thanks.

ALWAYS remove the green leaves first though!!

 

[paul@bgo]

Paul @ BGO Do you know if BGO will be paying out jackpots in full now they run Playtech software?

Absolutely, it may take a few days to arrange a wire transfer if it was more than £100k but we would never withhold money or enforce crazy withdrawal limits if someone was lucky enough to win a progressive. I'd seriously question the motives of any business that would do this, it's a PR dream to be taken advantage of!

 

[Jono777]

Such a shame a fantastic site and very valuable resource is being treated like Facebook more and more, by members who need to grow up a bit or at least stop making mountains out of mole hills.

I can only take/read so much nagging or whinging and my fingers take over eventually.

If members 'cannot let something go' please use the PM function, that way the other party can ignore you if they wish and at least we don't have to read repetitive, whiny nonsense over n over. Especially when it comes to matters we are simply not interested in.

 

[babyjoker]

You are not being witty. You're being a troll and acting like a jerk. Knock it off.

That was not my intention so I apologise and I'll knock it off. However if you look back a few pages you will see I actually said BGO slots seemed keen and to go and check your accounts. I just call a spade a spade, if something impress's me I say so and vice versa, Iv never been called a troll for it though, Im a father of 4 and a husband and a part time gambler, not a troll

Anyway I apologise again and will take it on board

 

[fun4all]

I have a million views on youtube

Do you want a medal?

 

[xxshepxx]

Absolutely, it may take a few days to arrange a wire transfer if it was more than £100k but we would never withhold money or enforce crazy withdrawal limits if someone was lucky enough to win a progressive. I'd seriously question the motives of any business that would do this, it's a PR dream to be taken advantage of!

SOunds good, I'll persevere just for that alone

 

[xxshepxx]

WHY IS EVERYONE BEATING ME?
Hi *censored*,

ARGHHHH, it's too easy to beat me today! Can you come back tomorrow when I'm back on form? My machines are giving out 1000's of free spins... I gotta fix this.

PLAY NOW


Come and have a go!
The Boss

Is this the sort of drivel we can expect now? machines broken awarding 10000's of freespins? I logged on and no freespins, even made a small deposit, no live chat around all of tonight, email sent and no reply.

Think i'll maybe body swerve the baiting e-mails from now on.

 

[spintee]

Sort it out Paul, Received another email today

Hmm, so you still didn’t take up my last offer of a free £10, huh? Well, listen to this - I’ve dropped the minimum deposit to just £10 when using the code 10FREE, doubling your chances! You can’t say I’m not a fair boss!

So I deposit and feck all bonus, NO LIVE HELP, Not happy here

 

[paul@bgo]

£10 paid & checking why it didn't work now :|

 

[spintee]

Money in, Thank you, Just a bit of a shame if it happens to others that do not no sites such as this, With no live help and waiting for emails,

I no there's been some major changes and will take some niggling out, But sites running good (fast) and games playing fine,

 

[Jono777]

Question for Paul@Bgo Please

We (me n missues) more so the missues were regular depositors at Bgo (prior to recent migration etc)
and are looking at a 'return' to the site.

We are both receiving the very regular deposit offers which as low rollers with a small budget would be nice to 'take advantage of'

However there is a game we both love to play namely 'Dead or Alive' which appears on a game exclusion list.

I understand this as you cannot spin even once on this game if there is any form of active bonus on our account(s) and If you do, any winnings generated from play across numerous games (including DOA etc) once WR has been met can be and probably will be voided.

The wife however popped onto live chat (Nathan C) and was told you CAN play DOA when a bonus is active, just that it will contribute 0% towards WR and winnings are NOT at risk and would be paid should a withdrawal request is made once WR is completed.

Which is correct please?

Best Regards

Jon

 

[dave1888]

Question for Paul@Bgo Please

We (me n missues) more so the missues were regular depositors at Bgo (prior to recent migration etc)
and are looking at a 'return' to the site.

We are both receiving the very regular deposit offers which as low rollers with a small budget would be nice to 'take advantage of'

However there is a game we both love to play namely 'Dead or Alive' which appears on a game exclusion list.

I understand this as you cannot spin even once on this game if there is any form of active bonus on our account(s) and If you do, any winnings generated from play across numerous games (including DOA etc) once WR has been met can be and probably will be voided.

The wife however popped onto live chat (Nathan C) and was told you CAN play DOA when a bonus is active, just that it will contribute 0% towards WR and winnings are NOT at risk and would be paid should a withdrawal request is made once WR is completed.

Which is correct please?

Best Regards

Jon

Bigger Issue is that DOA no longer on BGO that list needs updated as several slots mentioned are no longer there. Can you please bring it back BGO!! Had great fortune on it here. My mistake it is back again! in the games section though this could be the reason you can't wager on it mate because it's not in vegas section..

 

[Jono777]

Cheers Dave, long time, hope your well mate.

Will wait n see what Paul says tho. Knowing my luck I'll finally get one over on that bloody Rhino thingymabob and have my winnings binned cos I did one spin on DOA

I'm not a wild line chaser but I do rely on it when I'm having one of those sessions when scatters and reels 4 and 5 may as well not exist.

Use it to extend play time (9p/18p bets) with the outside hope I can build back up and return to more preferable games.

As you can imagine with the above in mind I spend quite a bit of time on DOA

 

[spintee]

DOA is there and on list,

Here is a few screen shots, Heads not no what to write, The excludded games are there, Not raly fair, I no people should read rules but at least shut them of so not open up, Winnings may BE removed, So yet again we have a dead area? If you play and win a few quid its ok but if win a few k than no go? That should not be there (MAY BE)

Its another grey area, ok to play unless you win? what if lost 20 depos playing it than win a few quid and than they say sorry you played not aloud games, JUST SHUT THEM OFF

 

[Jono777]

Cheers Tez !

Yep I got that list up thru the link in my e-mail but then missues tells me live chat told her different ??

I know which I think is correct (what you posted) and hard to take what support say as gospel after reading so many posts about support being in the wrong (not BGO just in general)

Can't decide where to deposit (if I bother at all) tonight cos I fancied some Rhino and DOA and with 100% on the table BGO is the best offer of the day.

Knowing my luck tho those 5 scatters will drop on DOA followed by a 6 scatter re-trigger on Rhino and they'll void the lot!

 

[dave1888]

Cheers Dave, long time, hope your well mate.

Will wait n see what Paul says tho. Knowing my luck I'll finally get one over on that bloody Rhino thingymabob and have my winnings binned cos I did one spin on DOA

I'm not a wild line chaser but I do rely on it when I'm having one of those sessions when scatters and reels 4 and 5 may as well not exist.

Use it to extend play time (9p/18p bets) with the outside hope I can build back up and return to more preferable games.

As you can imagine with the above in mind I spend quite a bit of time on DOA

Am working now man and not been spinning much this month it's painful looking at winner pics when you're on a dry run when you do try the odd freebie. Payday around soon but going to budget carefully max 20 a week on slots some of my biggest winnings have been from peanuts.

 

[spintee]

Cheers Tez !

Yep I got that list up thru the link in my e-mail but then missues tells me live chat told her different ??

I know which I think is correct (what you posted) and hard to take what support say as gospel after reading so many posts about support being in the wrong (not BGO just in general)

Can't decide where to deposit (if I bother at all) tonight cos I fancied some Rhino and DOA and with 100% on the table BGO is the best offer of the day.

Knowing my luck tho those 5 scatters will drop on DOA followed by a 6 scatter re-trigger on Rhino and they'll void the lot!

They will tell you different, Do not panic if had a few press, Them aloud games have changed since they had a revamp, They are the new ones, So hopefully the rep sort it out,

Its not right low, I admit the rules are there but if you add up all the not aloud games across sites than you need to be an Albert Einstein to work it out, Why not just put the game out of order why a bonus is active? Some sites do this so no excuse for it, This is when it comes to the saying on there site (MAY DO) may what? Let me keep depoisting to I win, Should not be aloud,

Well I wish you luck, I saved a few quid the last few days playing the ragingbull, Infact I might treat my self to a pint, , I not deposit in two days saved me at least 50 notes, Oh sorry yes I did back at ragingbull but least not lost it yet and may well get a withdraw, Not even botherd about withdraw as been a nice play as said saved me money,

I know you said you want Rapping Rinohs Or DOA but they kill you credits, Zues III Has done me in last week yet to get a good free spin round, Normally about £6 countless of times

 

[Casino2014man]

Can't figure out why Victorious is banned from bonus play...

Most casinos I use try and make me play that game..

 

[aceking123]

hi question for you guys n girls & maybe paul if no answers mrs made a withdrawal today back to her card first withdrawal hasnt been here long whats the speed time upon getting back to card ??? cheers )

 

[spintee]

hi question for you guys n girls & maybe paul if no answers mrs made a withdrawal today back to her card first withdrawal hasnt been here long whats the speed time upon getting back to card ??? cheers )

There has been a few delays from what I read, They had the overhall and there was some probs, Hopefully Paul sort you out

 

[spintee]

Can't figure out why Victorious is banned from bonus play...

Most casinos I use try and make me play that game..

I know, Its done me in many of time, There is no way you can get an advantage on that game unless I am missing something

 

[dave1888]

It will be to do with the variances nothing to do with the advantage play. It's low/medium variance but can behave like a high variance game. Just like Ghost Pirates can it when it streaks I'm assuming big wins are possible.

 

[aceking123]

hmmm seems as the withdrawal is pending although it was withdrawn yesterday according to the mrs . paul you around ? ?? ?

 

[paul@bgo]

Sure am, pm me a username and i'll check. Withdrawals should be running at ~24 hours from request to process.

Going back to discussion over excluded games. It's not technically possible to disable games when you have an active bonus. If it was then we'd save both you as players and ourselves as operators ALOT of hassle, but sadly it can't be done. This is the world we live in with multiple providers/systems all having to handle each others requests.

Cheers

 

[Jono777]

So what is the answer to my query please Paul, (posted a page or two back on this thread) regarding DOA and live chat advice - thank you

 

[paul@bgo]

Sorry Jon missed that one.

Live chat were wrong so i'll make sure they're very clear on this. DoA is totally excluded from play when a bonus is active. Huge amounts of historic abuse on this game from bonuses so I don't see it changing any time soon. That said, I may be happy to do an individual deal with you if you'd really like to play on it. Message me a username and we can talk!

 

[aceking123]

hi paul seems as it went out yesterday evening , she panics anyway , it was pending for 24 hours , i gather from what the mrs said , anyway thankyou for you advice )

 

[BananaCognac]

Just wanna add that Paul is one of the better and more accommodating reps here - I had some recent concerns that I brought up and he took care of them promptly.

 

[mclee321]

Going back to discussion over excluded games. It's not technically possible to disable games when you have an active bonus. If it was then we'd save both you as players and ourselves as operators ALOT of hassle, but sadly it can't be done. This is the world we live in with multiple providers/systems all having to handle each others requests.

Cheers

Paul, Please don't take this the wrong way. I'm a player at BGO and think your casino is fantastic.

Saying it's not technically possible to disable games when you have an active bonus is misleading. There are few things unachievable with some development time and testing. I haven't worked in development for some years, but in your bespoke system i'm sure a solution would be possible. Balance is bonus positive, then block the game from your game selection, it wouldn't required the suppliers to do anything.

Casinos need to be demanding this kind development of their software providers/own developers. Bonuses play is a huge part of online Casinos, literally every gambling business on the net offers them, and yet a simple solution for avoiding bonus mistakes/abuse has never been implemented. We have software that can calculate the flight path of landing a vessel on Mars, but we can't code a system where people can't bet more than a % of their bonus or be unable to play restricted games? Come on now.

Until this gets sorted there will be constant hassle for the Casino, and customers penalized for not reading through 25 pages of outlandish legalese. It's bullshit.

Why isn't being more done? We already know some of the Casino clip joints use these rules to significantly reduce their outgoings back to the public. I call upon the respected businesses to sort this out!

 

[paul@bgo]

Paul, Please don't take this the wrong way. I'm a player at BGO and think your casino is fantastic.

Saying it's not technically possible to disable games when you have an active bonus is misleading. There are few things unachievable with some development time and testing. I haven't worked in development for some years, but in your bespoke system i'm sure a solution would be possible. Balance is bonus positive, then block the game from your game selection, it wouldn't required the suppliers to do anything.

Casinos need to be demanding this kind development of their software providers/own developers. Bonuses play is a huge part of online Casinos, literally every gambling business on the net offers them, and yet a simple solution for avoiding bonus mistakes/abuse has never been implemented. We have software that can calculate the flight path of landing a vessel on Mars, but we can't code a system where people can't bet more than a % of their bonus or be unable to play restricted games? Come on now.

Until this gets sorted there will be constant hassle for the Casino, and customers penalized for not reading through 25 pages of outlandish legalese. It's bullshit.

Why isn't being more done? We already know some of the Casino clip joints use these rules to significantly reduce their outgoings back to the public. I call upon the respected businesses to sort this out!

I quite agree, but that's in an ideal world. It's not even a consideration for me as someone making the decisions on whether or not someone has broken our rules because to me, if it's there in black and white in the terms and it's approved by our regulator then we can enforce said terms. What you describe i'm sure is feasible, but it's something that would need to be done at the supplier side. We have multiple wallet integrations to serve all of the different content we provide and to use your analogy, the software designed for said landing vessel was specifically designed to do such a thing - Casino software is constantly being stretched and reworked to cater for the fast moving business we are in. That means sometimes the simplest of tasks cannot be done - trust me, I share your frustration!

 

[spoton]

Nice service at BGO. They send you loads of bonuses, eventhough it is impossible to deposit at their site, and when you finnaly get a hold of their live chat, they can't help you at all, and disconnects in the middle of a chat.

 

[spintee]

Nice service at BGO. They send you loads of bonuses, eventhough it is impossible to deposit at their site, and when you finnaly get a hold of their live chat, they can't help you at all, and disconnects in the middle of a chat.

Credit where its due, I do say when sites are not up to scratch so only fair when they are working ok,

They give a lot of bonus mainly deposit bonus, Today 100% up to £50 I took a few offers the last few weeks and not had one bit of trouble,

I just tested the live help and answers in 10 seconds

 

[Jono777]

Everything running smoothly there at the moment Tez??

Planning on taking the 100% later cos gaming budget small this week so 25%'s and FS no good to me this week lol, cheers

 

[spoton]

Credit where its due, I do say when sites are not up to scratch so only fair when they are working ok,

They give a lot of bonus mainly deposit bonus, Today 100% up to £50 I took a few offers the last few weeks and not had one bit of trouble,

I just tested the live help and answers in 10 seconds

Yeah they are good on bonuses. Apart from deposit bonuses they have sent out quite a few offers making no sense at all. And their live chat seems to be on and off...

I was planning to take the 100% match they sent out today. Tried my first card which I thought wouldnt work, and it didn't. Then I tried an Entropay virtual visa that should work, but they wouldn't even let me register that one. Was lucky enough to find the live chat being on after 10 mins of waiting, but they weren't any help at all. Asked them to close my account, and their chat rep got a bit angry and disconnected me. I think she closed it though.

I ended up playing at another casino that would have accepted the first card I tried, meaning i lost 5% in fees. Not a big deal, but there has been lenghty problems every time I have tried to deposit/withdraw at that site.

They may be better for you guys from the UK i guess, but if so they should should consider only accepting UK customers.

 

[spintee]

Everything running smoothly there at the moment Tez??

Planning on taking the 100% later cos gaming budget small this week so 25%'s and FS no good to me this week lol, cheers

They have been my friend, Do take note of the not allowed games, Not many but DOA is there, I might take up o it as well, I have had a few offers today, casumo 5 free spins on Gonzo and 20 more for 10 euro depo

Yeah they are good on bonuses. Apart from deposit bonuses they have sent out quite a few offers making no sense at all. And their live chat seems to be on and off...

I was planning to take the 100% match they sent out today. Tried my first card which I thought wouldnt work, and it didn't. Then I tried an Entropay virtual visa that should work, but they wouldn't even let me register that one. Was lucky enough to find the live chat being on after 10 mins of waiting, but they weren't any help at all. Asked them to close my account, and their chat rep got a bit angry and disconnected me. I think she closed it though.

I ended up playing at another casino that would have accepted the first card I tried, meaning i lost 5% in fees. Not a big deal, but there has been lenghty problems every time I have tried to deposit/withdraw at that site.

They may be better for you guys from the UK i guess, but if so they should should consider only accepting UK customers.

You got to with how you feel, If cards not working and live chat was not good than next place it is, I would of done the same as if help was no good that time than what happens if real probs occur

 

[Jono777]

Just a friendly 'heads up' Tez.

Deposited @ BGO and all good, apart from WMS games do not seem to be working for me keeps on 'booting' me and telling me I need to log in to play when I am already logged in

No Montezuma or Horny Rhino for me

 

[bigbear]

Been playing at BGO for quite and I think it is a great casino.The regularity and size of the bonus offers are better than any other I have encountered.Only minor gripe is that since their 'rebrand' they have started putting time limits for the redemption of bonuses,usually 7 days but have seen them as short as 5 days.

 

[Jono777]

Very pleased to report another good session @ BGO last night (never had much luck with deposits before the 'makeover')

However! - How much wagering did I start out with (rarely check, own fault lol)

£25 deposit + £25 bonus,

Played roughly 3 hours, 0.40p, 0.50p, 0.60p (lots) and some 0.80p bets and still have £250ish to go!!!

Was 'spending my cash out' during my play but looks like that ain't gonna happen now

 

[spintee]

Very pleased to report another good session @ BGO last night (never had much luck with deposits before the 'makeover')

However! - How much wagering did I start out with (rarely check, own fault lol)

£25 deposit + £25 bonus,

Played roughly 3 hours, 0.40p, 0.50p, 0.60p (lots) and some 0.80p bets and still have £250ish to go!!!

Was 'spending my cash out' during my play but looks like that ain't gonna happen now

Its only the B that has to be wagered

For example, the Player claims a 200% bonus after depositing £10. The Player will have £30 in their balance (£10 deposit & £20 bonus). In this instance, the full deposited amount of £10 will be ring fenced until the wagering requirements of the 200% bonus have been completed.

 

[Mango]

Just wanted to chip in real quick here with my BGO experience...

Signed up and took their 200% deposit bonus with a £50 for a livestream I did. Had lots of fun, only real complaint is that their WMS slots are horribly slow, some barely even playable. Great selection of slots though, however the categories are quite weird (vegas, casino, games) and I don't really understand the purpose of dividing your slot selection like this.

Anyway, I beat the wagering requirements, sent a withdrawal request for £414 at like 1 AM, woke up the next morning and it was approved and on its way to my bank account.

No problems with BGO on my end, and Paul seems like a great support representative should anything go wrong.

 

[merlinslair]

Solid

I've found bgo to be a solid casino so fad been using them for a while payments are within hours not days easy staffing to talk to work on the issues same day

 

[Jono777]

BGO was beginning to win me over in terms of trust and game time (never been lucky there in previous months) and things started to turn around.

Contact with Paul (old rep) and a good understanding that me n wife could both play and take bonuses.

Paul Leaves, bonus ban now in place for the wife (and me also I think) no deposit match offers coming via email.

Back to square one !

 

[spintee]

BGO was beginning to win me over in terms of trust and game time (never been lucky there in previous months) and things started to turn around.

Contact with Paul (old rep) and a good understanding that me n wife could both play and take bonuses.

Paul Leaves, bonus ban now in place for the wife (and me also I think) no deposit match offers coming via email.

Back to square one !

Its not good mate, Alot of sites are rapidly going down hill, Canot even enjoy a spin now days, There bound to flag you on something,

 

[Casino2014man]

I never liked BGO anyway, tacky advertising campaigns, the transition with money not players in mind, and very slow payouts, so so much better out there.

 

[wobble33]

BGO was beginning to win me over in terms of trust and game time (never been lucky there in previous months) and things started to turn around.

Contact with Paul (old rep) and a good understanding that me n wife could both play and take bonuses.

Paul Leaves, bonus ban now in place for the wife (and me also I think) no deposit match offers coming via email.

Back to square one !

Jon
BGO just bonus banned me too, but i recieved no e mail at all about the banning! i only found out last week when i was on level 3, and should of had a birthday bonus. I recieved nothing off them. I e mailed them about it, thats when i was told i am now bonus banned!

I have only made one cashout and a lot of deposits since they got the new platform. it was a decent cash out. I didnt know paul had left either until CM mentioned it the other week. They now off my list to play also, paul leaving is a big blow to this site i believe.

 

[Jono777]

Missues found out same way too mate, went on for B'day bonus and was told quite 'coldly' that no more bonus would be added/offered and that the ban was imposed.

Looks like the 'new manager' takes no prisoners, but their loss after Paul's hard work, like Casinoman says plenty much better sites to play at

 

[wobble33]

Missues found out same way too mate, went on for B'day bonus and was told quite 'coldly' that no more bonus would be added/offered and that the ban was imposed.

Looks like the 'new manager' takes no prisoners, but their loss after Paul's hard work, like Casinoman says plenty much better sites to play at

Yes i agree, getting the norm lately the bonus banning. i will move on and just play at my few loyal sites i play at.

 

[hedgehok]

Oho, seems like they've integrated some e-wallets now. Wasn't aware of that.

Might be of interest for some of you. Apart from cards you can use Neteller, Skrill, Ukash and Paysafecard.