bgo casino

[Krrk]

Should be with us shortly - already in the development process and due in the next 8-12 weeks hopefully!

Cheers

Great!

 

[ValDes]

BGO casino - still a lot to be desired!

Well, after an intensive 3 days play at BGO, let me share my two cents about it.

Pros:
- Holding a license, issued by a strict licensing jurisdiction like Isle of Man is definitely a positive sign;
- Relatively well designed website;
Unfortunately that's all for this section

Cons:
- Although this casino claims to provide customers with Live chat facility, that's a lie! Have tried to use it at least 30 + times but never ever managed to see the icon alive!
- Pending period of at least 72 hours is way beyond the acceptable standards of a decent casino IHMO.
- No Skrill and Neteller as a deposit/withdrawal method?! Come on, you got to be kidding me BGO. And please, explanation as this one here - "Should be with us shortly - already in the development process and due in the next 8-12 weeks hopefully!" sounds as a miserable attempt to explain something, which a decent casino would probably do month before opening, not months after!
- Claiming to provide customers with Microgaming slots with a collection of games, smaller than 1/30 of the MGS games portfolio is disgusting! No sign form any of the 243 lines MGS monsters like IR, TSII, TFROL....

NO need to explain why I have requested an account closure, right?!

 

[paul@bgo]

Hi ValDes,

Some good feedback - let me answer each point for you.

-Live Chat and Support - we're recruiting more staff at this very moment in time. We're looking to go to 7 day support so you never have to wait longer than 12 hours for a response.
-Pending period should be a thing of the past in the very near future - watch this space. It's already in discussion and we're making sure we have adequate support for faster payments.
-Both Skrill and Neteller are in development. You say no Casino would launch without these but you'd be surprised how difficult it is to get these guys on board as processors. Alot of operators 'piggy back' off other licensees which we don't like doing because we don't have full control over how things are run, so we chose to wait and get our own agreement in place.
-We do have all of the games you mention but they're offline at the moment. We paid out £75k to a player who won on these specific games and as they all share the same RTP model, so we naturally wanted to do some testing to make sure there is nothing wrong. They should be back soon provided everything checks out, which I'm sure it will.

I'm sad to see you've opted to close your account but you know if you ever have an issue you can contact me on here. Sadly I can't speed up any of the other stuff but I've been pretty transparent with my answers which I hope gives you some insight into why things are done the way they are.

Cheers
Paul

 

[wobble33]

Hi ValDes,

Some good feedback - let me answer each point for you.

-Live Chat and Support - we're recruiting more staff at this very moment in time. We're looking to go to 7 day support so you never have to wait longer than 12 hours for a response.
-Pending period should be a thing of the past in the very near future - watch this space. It's already in discussion and we're making sure we have adequate support for faster payments.
-Both Skrill and Neteller are in development. You say no Casino would launch without these but you'd be surprised how difficult it is to get these guys on board as processors. Alot of operators 'piggy back' off other licensees which we don't like doing because we don't have full control over how things are run, so we chose to wait and get our own agreement in place.
-We do have all of the games you mention but they're offline at the moment. We paid out £75k to a player who won on these specific games and as they all share the same RTP model, so we naturally wanted to do some testing to make sure there is nothing wrong. They should be back soon provided everything checks out, which I'm sure it will.

I'm sad to see you've opted to close your account but you know if you ever have an issue you can contact me on here. Sadly I can't speed up any of the other stuff but I've been pretty transparent with my answers which I hope gives you some insight into why things are done the way they are.

Cheers
Paul

hi paul

enjoyed the games especially dead or alive got a over x 800 win on that one today. i have made a cashout. 72 hours is fine by me but you any idea if i need to produce documents? i live in the uk.

 

[wobble33]

hi paul

enjoyed the games especially dead or alive got a over x 800 win on that one today. i have made a cashout. 72 hours is fine by me but you any idea if i need to produce documents? i live in the uk.

thanks paul

just a update.....

paul sorted my withdrawl out without waiting 72 hours. and no documents needed brilliant job, thanks paul.

 

[ValDes]

Hi ValDes,

Some good feedback - let me answer each point for you.

-Live Chat and Support - we're recruiting more staff at this very moment in time. We're looking to go to 7 day support so you never have to wait longer than 12 hours for a response.
-Pending period should be a thing of the past in the very near future - watch this space. It's already in discussion and we're making sure we have adequate support for faster payments.
-Both Skrill and Neteller are in development. You say no Casino would launch without these but you'd be surprised how difficult it is to get these guys on board as processors. Alot of operators 'piggy back' off other licensees which we don't like doing because we don't have full control over how things are run, so we chose to wait and get our own agreement in place.
-We do have all of the games you mention but they're offline at the moment. We paid out £75k to a player who won on these specific games and as they all share the same RTP model, so we naturally wanted to do some testing to make sure there is nothing wrong. They should be back soon provided everything checks out, which I'm sure it will.

I'm sad to see you've opted to close your account but you know if you ever have an issue you can contact me on here. Sadly I can't speed up any of the other stuff but I've been pretty transparent with my answers which I hope gives you some insight into why things are done the way they are.

Cheers
Paul

So, let me do a small summary, based on your answers.
It appears that you have started BGO casino without:
- enough people (why you are hiring more people half an year after the start is a complete mistery for me?!);
- any of the reputable e-wallets (excuse me, but your explanation of Skrill and Neteller is simply pathetic);
- enough money (simply do not want to think what might happen with your casino if someone accidentaly hits not 75K but 175K, but let me guess - probably you are out, right?!)

And please, do you mind telling us what exactly does this "as they all share the same RTP model, so we naturally wanted to do some testing to make sure there is nothing wrong" mean actually? Are you telling us that Microgaming gave you the exclusive rights to audit their own platform??? To you???

Now, you know why I have requested an account closure! By the way, this closure have took only some miserable 4 days and a half! But what the heck, I suppose such things are acceptable for BGO casino!

And finally, please guys, don't even dare to think applying for the accredited section here... for the next 10 years or so!

 

[wobble33]

So, let me do a small summary, based on your answers.
It appears that you have started BGO casino without:
- enough people (why you are hiring more people half an year after the start is a complete mistery for me?!);
- any of the reputable e-wallets (excuse me, but your explanation of Skrill and Neteller is simply pathetic);
- enough money (simply do not want to think what might happen with your casino if someone accidentaly hits not 75K but 175K, but let me guess - probably you are out, right?!)

And please, do you mind telling us what exactly does this "as they all share the same RTP model, so we naturally wanted to do some testing to make sure there is nothing wrong" mean actually? Are you telling us that Microgaming gave you the exclusive rights to audit their own platform??? To you???

Now, you know why I have requested an account closure! By the way, this closure have took only some miserable 4 days and a half! But what the heck, I suppose such things are acceptable for BGO casino!

And finally, please guys, don't even dare to think applying for the accredited section here... for the next 10 years or so!

you sound one angry person a lot of bitterness...

 

[vinylweatherman]

If you had visited the site, then you would have seen that this originally is a bingo site.

Bingo counts 100%, while slots count 25%.

Nothing creative about this in my opinion.

However, it is being discussed as a "casino", so in that context slots would be expected to be 100%. Bingo sites usually work to a different model with regard to bonuses, and this is the first time I have seen a combined bingo and "proper" casino allowing play at both with the same balance and bonus. It would be helpful to make sure that any marketing material stresses the bingo element, which is why the WR seems so low but with casino slots only contributing 25%

Hey All,

Few questions to answer.

Games that don't contribute to the wagering requirement are still allowed to be played...they just won't contribute to the wagering requirement

Our hosting company were doing some planned work early this morning so apologies for the downtime.

The progressive jackpot term relates to the games that we offer. Basically if we decided to remove one of the progressive slots which someone had been playing for months and months, contributing lots of money to, they may ask for their money back. We need this term to cover us for such a scenario. The same applies to Bingo progressives. We fund those games from the rake taken and not wagers, so it's just our way of not paying out twice if you like.

As for the bonus query from Przecinek - you're correct in that the standard bonus terms apply across the board. Regardless of % offered it's always 4x deposit + bonus (which equates to 16x for Slots play).

Cheers
Paul

Unfortunately, the wording comes across as not wanting to pay out even ONCE. Players understand that progressive pools are built up through play, and the understanding is that there will ALWAYS be a winner of the amount. The wording suggests that you can arbitrarily remove a progressive game and pocket the pool as your own profit. Do this just ONCE, and the resulting negative PR will very likely finish you off. Top Game did this a while back, instead of fixing a faulty progressive slot, they permanently retired it, they also pocketed the progressive pool that had built up. Although they later claimed it was somehow paid to players through other means, there was no credible evidence that demonstrated this. Look where they are now!

As for players asking for their money back because they can no longer chase a progressive they have been after for some while, this would ensure the PLAYER got some negative PR. It's no different really to asking for a refund because another player won the progressive you had been chasing for ages.

Hi ValDes,

Some good feedback - let me answer each point for you.

-Live Chat and Support - we're recruiting more staff at this very moment in time. We're looking to go to 7 day support so you never have to wait longer than 12 hours for a response.
-Pending period should be a thing of the past in the very near future - watch this space. It's already in discussion and we're making sure we have adequate support for faster payments.
-Both Skrill and Neteller are in development. You say no Casino would launch without these but you'd be surprised how difficult it is to get these guys on board as processors. Alot of operators 'piggy back' off other licensees which we don't like doing because we don't have full control over how things are run, so we chose to wait and get our own agreement in place.
-We do have all of the games you mention but they're offline at the moment. We paid out £75k to a player who won on these specific games and as they all share the same RTP model, so we naturally wanted to do some testing to make sure there is nothing wrong. They should be back soon provided everything checks out, which I'm sure it will.

I'm sad to see you've opted to close your account but you know if you ever have an issue you can contact me on here. Sadly I can't speed up any of the other stuff but I've been pretty transparent with my answers which I hope gives you some insight into why things are done the way they are.

Cheers
Paul

This is quite worrying, as we understand that MGS games are "rock solid", so for an OPERATOR to suggest something wasn't right to the extent that the games are pulled for investigation makes it look as though a "gaffed" MGS game is a serious possibility, not that MGS would EVER say on the record had they found such an incident in the past.

It also feeds the conspiracy theorists, who will say that if a player winning a large amount leads to serious considerations of the game being faulty, then a player LOSING a large amount in a particularly unlucky streak is not going to so readily accept "you were just unlucky, nothing wrong with the game".
You could find players who were simply unlucky asking for the games to be tested and retested just to make doubly sure that they are still working correctly.

£75K is not an abnormal amount either. I won £66K in a single session at a download MGS casino, and on £10 spins. There was never any suggestion of pulling the games I beat for any kind of investigation, the casino trusted that MGS had supplied a properly functioning suite, and paid up. They DID later bonus ban me, but this was not connected to worries that the games were faulty, just a fairly common policy of not giving bonuses to exceptionally lucky players, and giving more bonuses to the unlucky players to keep them interested.

 

[dunover]

However, it is being discussed as a "casino", so in that context slots would be expected to be 100%. Bingo sites usually work to a different model with regard to bonuses, and this is the first time I have seen a combined bingo and "proper" casino allowing play at both with the same balance and bonus. It would be helpful to make sure that any marketing material stresses the bingo element, which is why the WR seems so low but with casino slots only contributing 25%



Unfortunately, the wording comes across as not wanting to pay out even ONCE. Players understand that progressive pools are built up through play, and the understanding is that there will ALWAYS be a winner of the amount. The wording suggests that you can arbitrarily remove a progressive game and pocket the pool as your own profit. Do this just ONCE, and the resulting negative PR will very likely finish you off. Top Game did this a while back, instead of fixing a faulty progressive slot, they permanently retired it, they also pocketed the progressive pool that had built up. Although they later claimed it was somehow paid to players through other means, there was no credible evidence that demonstrated this. Look where they are now!

As for players asking for their money back because they can no longer chase a progressive they have been after for some while, this would ensure the PLAYER got some negative PR. It's no different really to asking for a refund because another player won the progressive you had been chasing for ages.



This is quite worrying, as we understand that MGS games are "rock solid", so for an OPERATOR to suggest something wasn't right to the extent that the games are pulled for investigation makes it look as though a "gaffed" MGS game is a serious possibility, not that MGS would EVER say on the record had they found such an incident in the past.

It also feeds the conspiracy theorists, who will say that if a player winning a large amount leads to serious considerations of the game being faulty, then a player LOSING a large amount in a particularly unlucky streak is not going to so readily accept "you were just unlucky, nothing wrong with the game".
You could find players who were simply unlucky asking for the games to be tested and retested just to make doubly sure that they are still working correctly.

£75K is not an abnormal amount either. I won £66K in a single session at a download MGS casino, and on £10 spins. There was never any suggestion of pulling the games I beat for any kind of investigation, the casino trusted that MGS had supplied a properly functioning suite, and paid up. They DID later bonus ban me, but this was not connected to worries that the games were faulty, just a fairly common policy of not giving bonuses to exceptionally lucky players, and giving more bonuses to the unlucky players to keep them interested.

Or those that force the AWP's

 

[Sovietsky]

Now, you know why I have requested an account closure! By the way, this closure have took only some miserable 4 days and a half! But what the heck, I suppose such things are acceptable for BGO casino!

And finally, please guys, don't even dare to think applying for the accredited section here... for the next 10 years or so!

I don't agree with you on this!

Atleast they are trying to improve and take constructive criticism. Paul is responding to your posts with good atittude and you could atleast try the same.

 

[ValDes]

I don't agree with you on this!

Atleast they are trying to improve and take constructive criticism. Paul is responding to your posts with good atittude and you could atleast try the same.

Talking here at CM is one, and the way they are acting in BGO casino is something completely different! I have just shared my personal experience with this casino, that's all. Sorry for probably sound a little bit harsh, but I just can't stand lies.
BTW, I am totally surprised why no one (except VWM of course) do not comment under the scandalous "We paid out £75k to a player who won on these specific games and as they all share the same RTP model, so we naturally wanted to do some testing to make sure there is nothing wrong. They should be back soon provided everything checks out, which I'm sure it will."???

 

[wobble33]

received my withdrawl today to debit card, thanks paul

 

[paul@bgo]

Hey All,

Some more points to respond to here...

The MGS games - There are circumstances which would merit taking the game offline so that we can check everything. Perfectly standard procedure for anywhere I've worked previously and I've continued the trend whenever I've moved on.

Regarding progressives - we don't hold the money and we'd never profit from them.

Recruitment is an ongoing process for any business. Again circumstances where people leave, the business gets busier etc, all warrant recruitment. I also assure you that we have plenty of capital and anyone who wins will get paid

I've also already explained the ewallet situation - these will be with us shortly.

Thanks
Paul

 

[wobble33]

Hey All,

Some more points to respond to here...

The MGS games - There are circumstances which would merit taking the game offline so that we can check everything. Perfectly standard procedure for anywhere I've worked previously and I've continued the trend whenever I've moved on.

Regarding progressives - we don't hold the money and we'd never profit from them.

Recruitment is an ongoing process for any business. Again circumstances where people leave, the business gets busier etc, all warrant recruitment. I also assure you that we have plenty of capital and anyone who wins will get paid

I've also already explained the ewallet situation - these will be with us shortly.

Thanks
Paul

hi paul

I have sent you a pm, when you log in can you read it please. thanks..

 

[Przecinek]

Talking here at CM is one, and the way they are acting in BGO casino is something completely different! I have just shared my personal experience with this casino, that's all. Sorry for probably sound a little bit harsh, but I just can't stand lies.
BTW, I am totally surprised why no one (except VWM of course) do not comment under the scandalous "We paid out £75k to a player who won on these specific games and as they all share the same RTP model, so we naturally wanted to do some testing to make sure there is nothing wrong. They should be back soon provided everything checks out, which I'm sure it will."???

I also found your comment about "not even daring to think to apply for the accredited section" a bit rude . In my opinion they could apply even now. They pay all their players, no delays, no voided winnings. 72h withdrawal period is nothing when compared to 10 day period enforced by Lucky Nugget (accredited and selected as a main pick here @ CM). They have clear terms&conditions with none of this 'spirit of the bonus' nonsense. Surely there's still room for improvement but that's why we're here.

 

[wobble33]

Talking here at CM is one, and the way they are acting in BGO casino is something completely different! I have just shared my personal experience with this casino, that's all. Sorry for probably sound a little bit harsh, but I just can't stand lies.
BTW, I am totally surprised why no one (except VWM of course) do not comment under the scandalous "We paid out £75k to a player who won on these specific games and as they all share the same RTP model, so we naturally wanted to do some testing to make sure there is nothing wrong. They should be back soon provided everything checks out, which I'm sure it will."???

I have no idea what your problem is here valdes. but my experience is nothing but outstanding! I had a small problem with my id, and paul got this sorted with no problems at all. hi praise indeed off me for this very very good casino.

 

[lottethedog]

Ye i came across there and had a look for some reviews. I didn't find any reviews but i did find something interesting at casino choice

I always check my competitions site to see whats going on at casino choice is one i checked. They have BGO listed and RATED at i think 9.8 , But they have only being listed on there a few days. So either they paid there way to the top of that list or casino choice is lying as its the players that rate them there i think.

But either way. it looks nice

Casino Choice own the site, hence the rating

 

[san186]

The customer support for this casino is fantastic(within busines hours) the 72 hour wait period is frustrating. I hit a lovely win on Dead or Alive on sunday and now have to wait it out..

 

[wobble33]

The customer support for this casino is fantastic(within busines hours) the 72 hour wait period is frustrating. I hit a lovely win on Dead or Alive on sunday and now have to wait it out..

come on now you need to read this thread properly. there is a rep on here, and he also don't like the waiting time of 72 hours. if you pm him I am sure he will get this sorted for you.

 

[bigbear]

Finally got round to playing here,took the 200% first deposit bonus on a £100 deposit.Had lots of playtime,really enjoyed the slots and found the site really easy to navigate.The icing on the cake was that after wagering,i cashed out a £650 profit.The pending period is frustrating but the withdrawal hit my paypal account today.Before anyone suggests it, i am NOT connected in any way with bgo but i honestly think they are one of the best new casinos to appear and hope it is not too long before they become accredited.

 

[san186]

come on now you need to read this thread properly. there is a rep on here, and he also don't like the waiting time of 72 hours. if you pm him I am sure he will get this sorted for you.

paul@bgo has sorted this for me. I think ive found my new casino home

 

[gamer]

E: Nothing anymore, sorry.

 

[Krrk]

Still,

Skrill and Neteller as deposit/withdrawal options would be nice.

 

[davematt]

ok

i like bgo.com staff rep paul@bgo could not be more helpful,even gave me his personal email so can do manual flush,done manual flush few times and got paid out after an hour via paypal, so I highly recommend bgo

 

[Sovietsky]

I've also already explained the ewallet situation - these will be with us shortly.

Thanks
Paul

I logged in to see if there was neteller as option did not found any.

Come on Paul we have wrote many times that you need to offer e-wallet like neteller and skrill how come you haven't fixed it yet?