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[Casinomeister]

...What I do find appalling is posts over on the VS thread, Various members being down right rude to the reps and treating them as their dogsbodies.

Really in no way to treat anyone.

If you see any posts like that - please use the "report a post" function. Thanks!

 

[lockinlove]

This is my own opinion of course but I really dislike when inactive reps come on here to post bonuses. It feels like they are using the forum to gather some sheep.

I love reps like @Team.Videoslots @SlotsMillion @L&L-Jan @Karolina-CasinoMax who dont just promote their casinos and actually take part in the forum. Slotsmillion always answers issues, videoslots is here all the time doing what they can and Jan even posts in the winning screenshot section. And Karolina gets alot of complaints about the bonuses in her casino but she is always friendly, helpful and responds no matter what.

 

[pinnit2014]

Exactly, and people like Conor@Trada who runs adhoc comps on the basis of a Member simply asking

 

[LadyJelena]

Oh Gosh, had no idea posting a bonus update will turn into a weekend soap opera!

From my point of you, I can understand frustration from both sides, because:

1) There's always the calmer and more polite way to put in your suggestions. Like - Thanks for letting us know, but in my opinion your offer/casino lacks this or I don't like this, because... Commenting it like "shitty" "you should be ashamed of" or similar sounds spoiled, rude, attacking and angry. CM is not about being an angry mob who wants to scare people away or to test reps' patience and toughness. It's usually not them who create these offers or casino T&C anyway or some big decisions. Pointing a guilt finger towards anyone here makes no sense for me. Everything can be said in nice and calm way, especially feedbacks and suggestions.

2) Karolina overreacted and took it too personally which is a mistake and she admitted it. It's not professional indeed and we're not used to such reactions from the reps, but she obviously got a weak moment.
I personally never had a single issue working with her, she's always there, super responsive and helpful.
BGO is obviously not forum friendly company, as we never had an active rep. A matter of choice, not much that we can do about it.

Frankly speaking, there's only a handful of reps who are logging in here and/or posting daily. Some of them are even contributing to the threads not only related to the brands they represent, like Trada reps, Mark 32Red, L&L Jan, Dan, Videoslots, Charlotte, Karolina (Max), Rizk ...
Most of the reps come and go, this is sometimes too dynamic industry and jobs are changed frequently.
Funny thing for me is that a couple of times I received messages from some of them picturing this forum like "grumpy" or "always moaning", "never satisfied" etc
Some of them were like - I tried, your forum is too frustrating for me.

So I just wish more peaceful threads and good atmosphere over here - no point of stressing anyone out Let's leave it to Max
Feedback and suggestions are always more than welcome, but there's always more decent way of speaking it out..

 

[Dinahnana]

Oh Gosh, had no idea posting a bonus update will turn into a weekend soap opera!

From my point of you, I can understand frustration from both sides, because:

1) There's always the calmer and more polite way to put in your suggestions. Like - Thanks for letting us know, but in my opinion your offer/casino lacks this or I don't like this, because... Commenting it like "shitty" "you should be ashamed of" or similar sounds spoiled, rude, attacking and angry. CM is not about being an angry mob who wants to scare people away or to test reps' patience and toughness. It's usually not them who create these offers or casino T&C anyway or some big decisions. Pointing a guilt finger towards anyone here makes no sense for me. Everything can be said in nice and calm way, especially feedbacks and suggestions.

2) Karolina overreacted and took it too personally which is a mistake and she admitted it. It's not professional indeed and we're not used to such reactions from the reps, but she obviously got a weak moment.
I personally never had a single issue working with her, she's always there, super responsive and helpful.
BGO is obviously not forum friendly company, as we never had an active rep. A matter of choice, not much that we can do about it.

Frankly speaking, there's only a handful of reps who are logging in here and/or posting daily. Some of them are even contributing to the threads not only related to the brands they represent, like Trada reps, Mark 32Red, L&L Jan, Dan, Videoslots, Charlotte, Karolina (Max), Rizk ...
Most of the reps come and go, this is sometimes too dynamic industry and jobs are changed frequently.
Funny thing for me is that a couple of times I received messages from some of them picturing this forum like "grumpy" or "always moaning", "never satisfied" etc
Some of them were like - I tried, your forum is too frustrating for me.

So I just wish more peaceful threads and good atmosphere over here - no point of stressing anyone out Let's leave it to Max
Feedback and suggestions are always more than welcome, but there's always more decent way of speaking it out..

Thanks for the post Lady Jenna. Reps come on forums to promote their casinos and have to be able to handle constructive critisim otherwise what it is the point of having a rep. I totally agree that members ought to refrain from using expletives and being out right rude to the reps but I also think sometimes the rudeness comes out of frustration from players not having their concerns heard. I guess we can all try and do better after all that is one of the greatest lessons in life is to be better and do better. Cheers

 

[colinsunderland]

Oh Gosh, had no idea posting a bonus update will turn into a weekend soap opera!

From my point of you, I can understand frustration from both sides, because:

1) There's always the calmer and more polite way to put in your suggestions. Like - Thanks for letting us know, but in my opinion your offer/casino lacks this or I don't like this, because... Commenting it like "shitty" "you should be ashamed of" or similar sounds spoiled, rude, attacking and angry. CM is not about being an angry mob who wants to scare people away or to test reps' patience and toughness. It's usually not them who create these offers or casino T&C anyway or some big decisions. Pointing a guilt finger towards anyone here makes no sense for me. Everything can be said in nice and calm way, especially feedbacks and suggestions.

2) Karolina overreacted and took it too personally which is a mistake and she admitted it. It's not professional indeed and we're not used to such reactions from the reps, but she obviously got a weak moment.
I personally never had a single issue working with her, she's always there, super responsive and helpful.
BGO is obviously not forum friendly company, as we never had an active rep. A matter of choice, not much that we can do about it.

Frankly speaking, there's only a handful of reps who are logging in here and/or posting daily. Some of them are even contributing to the threads not only related to the brands they represent, like Trada reps, Mark 32Red, L&L Jan, Dan, Videoslots, Charlotte, Karolina (Max), Rizk ...
Most of the reps come and go, this is sometimes too dynamic industry and jobs are changed frequently.
Funny thing for me is that a couple of times I received messages from some of them picturing this forum like "grumpy" or "always moaning", "never satisfied" etc
Some of them were like - I tried, your forum is too frustrating for me.

So I just wish more peaceful threads and good atmosphere over here - no point of stressing anyone out Let's leave it to Max
Feedback and suggestions are always more than welcome, but there's always more decent way of speaking it out..

What I would say is, reps who ONLY come on to push a sign up offer, and have absolutely no interaction with the forum apart from that, are much more likely to get harsh words from members. That could be as reps who do post regularly are seen as online 'friends' or you feel as if you know them, or it could be because members realise they are here to help rather than just push for money. Karolina only posts to get new customers, BGOSam hasn't signed in for almost 18 months. It's a 2 way street.

It's not just about logging in daily and interacting daily, but at least posting when a thread is made about them or their casino is mentioned is helpful. The reps who do interact with customers, even if feedback is negative are much more respected by members, and I am sure that will drive sign ups to them. I will bet there are members who have signed up at Videoslots because of how they saw Dan helping people, Trada because of Rachel and Conor, L&L because of Jan and Ryan. All of those get harsh words at times, all of them stay calm and 99% of the time, the customer walks away happy, and not one of them pops on once every few months to push for sign ups, they don't need to as good customer service gets sign ups anyway.

At the other end of the scale, you have reps like on this thread, who pretty much ruin any chance of a sign up.

 

[geordiecolin]

Snipped

Funny thing for me is that a couple of times I received messages from some of them picturing this forum like "grumpy" or "always moaning", "never satisfied" etc
Some of them were like - I tried, your forum is too frustrating for me.

So I just wish more peaceful threads and good atmosphere over here - no point of stressing anyone out Let's leave it to Max
Feedback and suggestions are always more than welcome, but there's always more decent way of speaking it out..

I think that the above statement is the important thing for me to take from this thread. It is quite easy for me to attempt to demonstrate how combative I can be,or how well I think I can read a situation/good/bad deal.
But the bottom line is made clear from Lady Jelena's post above.
Be careful what we post in response to reps and be careful how we say it otherwise Reps,their casinos and the possible benefits to us from their participation will become even rarer.
Nobody in life wishes to voluntarily stick their head on the block for a baying mob. ( And this is me speaking,who has been known to be harsh myself in this fora)

 

[goatwack]

Unless Karolina comes back and we can all kiss and make up I won't be singing Kumbaya just yet

 

[Borgie]

I

Unless Karolina comes back and we can all kiss and make up I won't be singing Kumbaya just yet

Erm I'm not kissing a goat. Colin has liked post though so he may be up for it

 

[colinsunderland]

I


Erm I'm not kissing a goat. Colin has liked post though so he may be up for it

Kissed worse looking girls

 

[goatwack]

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[Supababe]

As far as posting goes I try to stick to this rule for myself:

If the person was stood directly in front of me right now would I be prepared to say my post out aloud to them?
Would we speak to people in ‘real life’ in the same way as we do on forums or in chat?
I don’t ever want to be ‘that coward’ who hides behind a screen in order to be rude, cruel or mean.

 

[geordiecolin]

As far as posting goes I try to stick to this rule for myself:

If the person was stood directly in front of me right now would I be prepared to say my post out aloud to them?
Would we speak to people in ‘real life’ in the same way as we do on forums or in chat?
I don’t ever want to be ‘that coward’ who hides behind a screen in order to be rude, cruel or mean.

That is a very good analogy that I that I should always bare in mind and one that I struggle to live up too.
Especially when I respond to love you long time messages in my junk emails

 

[goatwack]

I'll only speak to either Colin wearing one of these I'm afraid

 

[Karolina Filip]

Karolina overreacted and took it too personally which is a mistake and she admitted it. It's not professional indeed and we're not used to such reactions from the reps, but she obviously got a weak moment.
I personally never had a single issue working with her, she's always there, super responsive and helpful.
BGO is obviously not forum friendly company, as we never had an active rep. A matter of choice, not much that we can do about it.

all feedback noted and taken on board. Just to clarify, i am actually not a casino rep, which of course doesn't justify my reaction to the comments. I guess one needs to have a certain level of "experience" shall i say, addressing CM members comments no matter in which way they are expressed. I will be honest i am not quite used to it...
On the up side, this thread actually highlighted the need of an active casino rep which clearly was missing since BGOSam (a few of you mentioned him) has left the company a while ago.
That said, welcome new BGO Casino rep Rebecca, who is in direct contact with players daily as head of customer services team, hence definitely will make a better job here.
Her account is in activation process by Jelena, so please allow some time until she chips in. And please be gentle to her as apparently active casino reps are disappearing creatures

Thanks to all.

 

[geordiecolin]

all feedback noted and taken on board. Just to clarify, i am actually not a casino rep, which of course doesn't justify my reaction to the comments. I guess one needs to have a certain level of "experience" shall i say, addressing CM members comments no matter in which way they are expressed. I will be honest i am not quite used to it...
On the up side, this thread actually highlighted the need of an active casino rep which clearly was missing since BGOSam (a few of you mentioned him) has left the company a while ago.
That said, welcome new BGO Casino rep Rebecca, who is in direct contact with players daily as head of customer services team, hence definitely will make a better job here.
Her account is in activation process by Jelena, so please allow some time until she chips in. And please be gentle to her as apparently active casino reps are disappearing creatures

Thanks to all.

Thank you for coming back to us. We are all human Karolina and we are allowed our off days

 

[JGslots]

all feedback noted and taken on board. Just to clarify, i am actually not a casino rep, which of course doesn't justify my reaction to the comments. I guess one needs to have a certain level of "experience" shall i say, addressing CM members comments no matter in which way they are expressed. I will be honest i am not quite used to it...
On the up side, this thread actually highlighted the need of an active casino rep which clearly was missing since BGOSam (a few of you mentioned him) has left the company a while ago.
That said, welcome new BGO Casino rep Rebecca, who is in direct contact with players daily as head of customer services team, hence definitely will make a better job here.
Her account is in activation process by Jelena, so please allow some time until she chips in. And please be gentle to her as apparently active casino reps are disappearing creatures

Thanks to all.

What an excellent turnaround, you’ve proven to yourself to do the hard thing and admit your mistake and rather than burying your head in the sand you’ve made extra effort to make the CM community better by bringing an active rep on board.

This really is THE very best forum for player focussed issues, it’s great that both operators, developers and players can all interact and debate in such and open and constructive way.

Rob

 

[TheAverageGuy]

We may be a tough bunch, but we're lovable, loyal and personable too.. just gotta take it all with a grain on salt.

To be honest I was initially put off by the "shoot from the hip" approach of some of the site mods and user-base, but after a deeper look and a broader perspective it's become one of the things I appreciate most about CM. The player base is always going to meet the "you can please all of the people some of the time.. some of the people all of the time, but never all of the people all of the time" rule..(but you can upset them all in a heartbeat... ) but they(we?) are the consumer.. their(our) opinions and spending decisions en masse can make or break a site, the occasional single player with deep pockets and influential opinions can do it all on their own..

I give huge credit to the reps who brave the flames to spend time in our communities and show that appreciation with my reviews, comments, recommendations and pocketbook.