I was looking for a good Top Game Casino and I tried out casinos at Deckmedia Casino group.
After talking to a very helpful agent for close to an hour on live chat, making sure I understand all the wagering requirement that tied with the bonus, I chose the welcome bonus of 200% understanding that I have a 25X wagering requirement. They are well aware that I am not familiar with slots based casino and bonus system - I have only played at casino with no bonus and wagering requirement.
With a streak of bad and then good luck, I won about $1500 and tried to check that my wagering requirement is fulfilled and what else I need to do before withdrawing, but during that conversation - I found out that there is a $6.5 wagering limit. Besides a mistake I made early on, all my higher than $6.5 bets were made after I have won $600+, I immediately stopped playing and tried to ask for help since I was totally unaware of that.
To cut the story short, my entire winnings was confiscated - which I didn't contest - I thought perhaps it is maybe unfair if other players have comply with the $6.5 rules, but for sure I am upset that they have done nothing to make sure I am aware of such rule when I signed up.
However, the WORST part is that they removed ALL bonus, leaving me with deposit only, BUT still force me to fulfill the WITH BONUS wagering requirement and tie all the restrictions related to it. And that is in fact much worse off than the rogue casinos that take your winnings, refund your deposit and kick you out since
1) the slots have worse payout ratio - when I won many good bonus games,
2) the casino pockets my winnings and wouldn't rewager back to the machine, and
3) I have to wager with no cushioning of the bonus.
Despite they claim to understand my situation and would help, taking the winnings was NOT enough, they have to condemned me to a situation that for sure I will lose my deposit. How can that be fair?
I contested this 'generous' offer of theirs and made the above points politely and asked for a "fair" second chance to let me start from deposits with bonus and restrictions, OR with only my deposits - then with requirement of a straight deposit, especially when they pocketed my winnings already.
The result - after long email exchanges - is that they refunded me my deposits and BANNED me from all their casinos..
IS that fair?
The truth is - they may have less payment complaints than other rogue casinos - perhaps only to attract fellow players to deposit and write good reviews, BUT It does NOT change the fact that they set terms and conditions that are predatory and put players in highly unfair situations, trapping players who did not read T&Cs carefully, make a mistake and just confiscate their winnings.
The disgusting part is that they claim to be generous and understand it was a mistake but penalize me fully to be fair to other players, yet they pocketed my winnings and force me to play with restrictions that make it more than likely I could only lose. The experienced agents are well ware of my being new to slots site yet offer me all the deposit and bonus options without telling me all the conditions tied to it. So it is not just terms and conditions that are unfair, the way they operate is unfair too.
So how much trust worthy are they from any other rogue sites? Wolves are wolves, not matter they are in sheep's clothings or not, no matter they pay or not. They may pay you today but invite players to play, make mistake and kick them out, the RTP is really not the 90 something percent they claim, players are still playing under unfair conditions without being aware of it. I can't wait till legislation pass to protect US players.
Play at your own risk and definitely read all T&Cs periodically since it is not there to protect fairness or players, only their business.
After talking to a very helpful agent for close to an hour on live chat, making sure I understand all the wagering requirement that tied with the bonus, I chose the welcome bonus of 200% understanding that I have a 25X wagering requirement. They are well aware that I am not familiar with slots based casino and bonus system - I have only played at casino with no bonus and wagering requirement.
With a streak of bad and then good luck, I won about $1500 and tried to check that my wagering requirement is fulfilled and what else I need to do before withdrawing, but during that conversation - I found out that there is a $6.5 wagering limit. Besides a mistake I made early on, all my higher than $6.5 bets were made after I have won $600+, I immediately stopped playing and tried to ask for help since I was totally unaware of that.
To cut the story short, my entire winnings was confiscated - which I didn't contest - I thought perhaps it is maybe unfair if other players have comply with the $6.5 rules, but for sure I am upset that they have done nothing to make sure I am aware of such rule when I signed up.
However, the WORST part is that they removed ALL bonus, leaving me with deposit only, BUT still force me to fulfill the WITH BONUS wagering requirement and tie all the restrictions related to it. And that is in fact much worse off than the rogue casinos that take your winnings, refund your deposit and kick you out since
1) the slots have worse payout ratio - when I won many good bonus games,
2) the casino pockets my winnings and wouldn't rewager back to the machine, and
3) I have to wager with no cushioning of the bonus.
Despite they claim to understand my situation and would help, taking the winnings was NOT enough, they have to condemned me to a situation that for sure I will lose my deposit. How can that be fair?
I contested this 'generous' offer of theirs and made the above points politely and asked for a "fair" second chance to let me start from deposits with bonus and restrictions, OR with only my deposits - then with requirement of a straight deposit, especially when they pocketed my winnings already.
The result - after long email exchanges - is that they refunded me my deposits and BANNED me from all their casinos..
IS that fair?
The truth is - they may have less payment complaints than other rogue casinos - perhaps only to attract fellow players to deposit and write good reviews, BUT It does NOT change the fact that they set terms and conditions that are predatory and put players in highly unfair situations, trapping players who did not read T&Cs carefully, make a mistake and just confiscate their winnings.
The disgusting part is that they claim to be generous and understand it was a mistake but penalize me fully to be fair to other players, yet they pocketed my winnings and force me to play with restrictions that make it more than likely I could only lose. The experienced agents are well ware of my being new to slots site yet offer me all the deposit and bonus options without telling me all the conditions tied to it. So it is not just terms and conditions that are unfair, the way they operate is unfair too.
So how much trust worthy are they from any other rogue sites? Wolves are wolves, not matter they are in sheep's clothings or not, no matter they pay or not. They may pay you today but invite players to play, make mistake and kick them out, the RTP is really not the 90 something percent they claim, players are still playing under unfair conditions without being aware of it. I can't wait till legislation pass to protect US players.
Play at your own risk and definitely read all T&Cs periodically since it is not there to protect fairness or players, only their business.
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