Beware of currency exchange fees, when supposedly playing in GBP (Thrills Casino)

[brianmon]

I deposited £45 at Thrills casino this week, and withdrew £400.
According to my bank statement i can see that i've had almost 6% added to the deposit (£47.65) and almost 3.5% deducted from the withdrawal (£386.52)

after contacting Thrill's live support, I was told that these charges are from my bank for exchanging GBP to Euros and back again.

I assumed from playing at many other casinos, that if I deposit GBP I'm Playing with GBP and withdrawing GBP. which wouldn't attract any exchange fees.

Apparently this is not the case

 

[aceking123]

I deposited £45 at Thrills casino this week, and withdrew £400.
According to my bank statement i can see that i've had almost 6% added to the deposit (£47.65) and almost 3.5% deducted from the withdrawal (£386.52)

after contacting Thrill's live support, I was told that these charges are from my bank for exchanging GBP to Euros and back again.

I assumed from playing at many other casinos, that if I deposit GBP I'm Playing with GBP and withdrawing GBP. which wouldn't attract any exchange fees.

Apparently this is not the case

hi must be a new one i use neteller only for all deposits withdrawals & can vouch for thrills theyve always paid me in gbp never once have i had any fees on any , although ive just noted comeon does now charge you to make a deposit ( even with using a e wallet.

 

[Dinahnana]

Weird. I would have thought the whole point in playing in your currrency at a casino that gives you the option is to avoid exchange fees. Otherwise what is the point?