Beware Big Dollar Casino - locked me/confiscated because I won

KnickNut3

Dormant account
Joined
Nov 19, 2005
Location
Sydney
Hello. I will explain the facts that led to my account being locked at Big Dollar Casino and winnings confiscated with no actual notice from the casino itself.

I received a letter in the mail for a $100 promotion.

I signed up for an account and received the free $100. I read that it had to be wagered 30 times, and most low advantage games only counted for up to 5% of the wagering requirement. I could also only withdraw at least 3 times the bonus amount (so I needed to be aggressive).

Understanding this, I decided to play some video poker up to 5% of my wagering requirement, then switch to the allowed games (e.g. American Roulette). I had a lucky run of cards at VP and ran my $100 balance up to $600. After this, I went to American Roulette, hoping to keep my luck and keep my balance about the same, at least until I fulfilled the wagering requirement before I decided whether to withdraw my winnings.

I played about $600 of American Roulette (about 100 spins at $5, and about 10 at $10). This was in addition to a couple hundred I wagered at video poker. After this, my balance was about $500.

I decided to quit for the night, and checked the cashier to find that, according to them, my "current playthrough" was only $268. I wrote an e-mail 48 hours ago inquiring as to why this was the case--I thought I understood the terms and conditions, so I wanted to confirm that, as well as the definition of the "cash balance" and when some of it could be withdrawn.

Having not received a reply in 48 hours, I tried to log into my account, to see "The Casino has refused to log you on. Your User Account on the Casino has been LOCKED." I wrote another e-mail to ask about this but have not received a response.

I have disclosed everything I did in this thread, and I have not violated their terms. As far as I can tell they locked my account because they don't want to pay me my winnings.

I would appreciate assistance in this matter and would like to hear if anyone else had similar difficulties.
 

KnickNut3

Dormant account
Joined
Nov 19, 2005
Location
Sydney
They just responded and said they wanted to verify my identity/age.

Not sure if they just screwed up with the locking, if the casinomeister threat made them reconsider, or if this is just another hoop to jump through before they deny payment (hoping they can give themselves a reason to lock me out).

We'll see.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
Sounds Familiar

This sounds familiar.

Free money, must win 3x original amount and 30x WR.

RTG by any chance?

Run by a Mr Curran or a Mr Cloud?

Certainly rogue behaviour to ignore a query and lock an account. At least you find out before depositing your own money!

It would be worth having a really good look at those T & C to see if you can find the trap you obviously walked straight into!

The usual is to have a locked account at a sister site, and not know about it or even remember it. Players are not told when accounts are locked, you only found out when you tried to log in again after not receiving any reply.
You will be ineligible for any other promotion at the same group, although keeping track of who owns what can be hard sometimes.

I believe Warren Cloud is a member here (assuming Big Dollar is one of his stable), and it may be worth asking him to at least come clean with you why your E-mail was ignored but the account locked after the query was made. If not locked accounts, the trap may have been in the Roulette play, this is normally an excluded game, even if other usually excluded games were listed as contributing 5%. Try looking for an "about us" on the casino site. If it mentions either "Crystal Gaming" or "Doloplex" it will be one of his.
 

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
This sounds familiar.

Free money, must win 3x original amount and 30x WR.

RTG by any chance?

Run by a Mr Curran or a Mr Cloud?

Certainly rogue behaviour to ignore a query and lock an account. At least you find out before depositing your own money!

It would be worth having a really good look at those T & C to see if you can find the trap you obviously walked straight into!

The usual is to have a locked account at a sister site, and not know about it or even remember it. Players are not told when accounts are locked, you only found out when you tried to log in again after not receiving any reply.
You will be ineligible for any other promotion at the same group, although keeping track of who owns what can be hard sometimes.

I believe Warren Cloud is a member here (assuming Big Dollar is one of his stable), and it may be worth asking him to at least come clean with you why your E-mail was ignored but the account locked after the query was made. If not locked accounts, the trap may have been in the Roulette play, this is normally an excluded game, even if other usually excluded games were listed as contributing 5%. Try looking for an "about us" on the casino site. If it mentions either "Crystal Gaming" or "Doloplex" it will be one of his.



er, no, they are microgaming.

The OP has jumped the gun a bit, and should have just called the casino to sort it out.
 

vinylweatherman

You type well loads
Joined
Oct 14, 2004
Location
United Kingdom
MG!

er, no, they are microgaming.

The OP has jumped the gun a bit, and should have just called the casino to sort it out.

This would be the new EZBonus then. I would expect there to be NO issue about excluded games then! However, there may be an explanation for the figure in the cashier. The games that count less are weighted, so that the amount wagered is multiplied by the weight before being displayed. If $10,000 were wagered in a game weighted at 5%, then the amount wagered would be 5% of $10,000

30x in MG EZBonus is assuming the 100% weight, 5% is a horrendous 600x WR! The norm for VP is 10% weight, except All Aces which is 2% along with Classic Blackjack. Operators can set these parameters differently, and it seems that they have started learning how to do so now from differences I have seen lately.
The other term of needing to win 3x the initial amount is "so Oliver Curran" that I initially thought he had another casino! MG do not have this under any of the free money offers I have seen so far with EZBonus, although these are for less than $100.
Locking the account also seems odd for MG, however, MG software will automatically lock an account if the wrong password is attempted more than 3 times (this is to protect the player whose account number only has been compromised, easily done by reading their promotional offer E-mails), and the lock out is either for around 15/30 mins, or needs releasing by support.

Please post back if this turns out to be nothing more sinister than this type of issue.
 

KnickNut3

Dormant account
Joined
Nov 19, 2005
Location
Sydney
Sorry if I jumped the gun. After two unanswered e-mails, a locked account, and a phone call that didn't go through, I was understandably worried/pissed :)

Their T&C states:
Different games played may contribute a different percentage of the wager - up to 100%, towards the required play-through.

The contributing percentages are as follows:

(a) Slots, American Roulette and Parlor Games count 100% towards wagering requirements

(b) Table Poker, all Roulettes excluding American Roulette, Casino War and Sicbo count 5% towards wagering requirements

(c) Video Poker, all Blackjacks except Classic Blackjack, Craps and Baccarat count 5% towards wagering requirements

(d) Classic Blackjack counts 2% towards wagering requirements

So I guess if it said "counts towards 2%" that would mean 2% max, whereas this way means "Wager 100 we'll count it as 2."

Wow. 1500x WR for blackjack!

Regardless, that doesn't explain my number. If I played $400 VP and $600 roulette, that should be 600 + .05*400 = $620. They show less than half of that.

Let's just say their initial bonus offer is not attracting me as a returning customer at this point. (At least I haven't put up any money yet!)
 

thelawnet

Dormant account
Joined
Apr 4, 2005
Location
UK
Sorry if I jumped the gun. After two unanswered e-mails, a locked account, and a phone call that didn't go through, I was understandably worried/pissed :)

Their T&C states:


So I guess if it said "counts towards 2%" that would mean 2% max, whereas this way means "Wager 100 we'll count it as 2."

Wow. 1500x WR for blackjack!

Regardless, that doesn't explain my number. If I played $400 VP and $600 roulette, that should be 600 + .05*400 = $620. They show less than half of that.

Let's just say their initial bonus offer is not attracting me as a returning customer at this point. (At least I haven't put up any money yet!)


You haven't checked what you actually did play rather than guessing

The amounts you have bet are listed in playcheck (the tick icon at top left).

Have a look and check there.
 

Macgyver

Dormant account
PABnononaccred
Joined
Feb 3, 2004
Location
North Carolina
You haven't checked what you actually did play rather than guessing

The amounts you have bet are listed in playcheck (the tick icon at top left).

Have a look and check there.

Not to be too sarcastic, but it might be a little hard to do that when the player's account is locked. :thumbsup:
 

soflat

Experienced Member
Joined
Oct 3, 2005
Location
Florida
It took more than 48 hours for them respond? That's terrible.

I sent an email today because my money disapeared without a trace in the CashCheck system. So I guess I'll be waiting a while to find out what happened.
 

satori

Dormant account
Joined
Dec 25, 2004
Location
No forwarding address
Their customer support may be a bit swamped with queries due to this promotion. I had emailed to ask if I was eligible since I already had an account there. I immediately received an autoreply with a 'trouble ticket' tracking number. The answer arrived within 24 hours. A 2nd question was answered in the same time frame but the 3rd took 2 days. The response time seems typical though not as speedy as other casino groups. But I do like the autoreply feature since you know that they have received your email.
 

Dio

Dormant account
Joined
Feb 1, 2005
Location
Canada
I also received the $100 bonus code through post... Played a bit, lost it, but did not run into any problems, and actually had some fun :)

It's nice that more casinos are switching to Microgaming.
 

KnickNut3

Dormant account
Joined
Nov 19, 2005
Location
Sydney
UPDATE:

Well, I finally got my account unlocked after an hour on the phone and sending in ID 5 times to 3 different addresses.

I took my time playing out the WR since they seemed like a place that might be quick to label people "bonus abusers" and refuse to pay. I played a number of different games for about 1.3x the full wagering requirement, and fortunately was able to build my balance back up to the $300 required to cashout.

I actually received my cashout, no questions asked, about 3 days after I requested it! What a nice surprise! I know paying people their winnings shouldn't be a surprise, but it was good anyway, :D

Well, I withdraw my complaint from them, maybe they just did honestly mess up, but I'd still proceed with caution on this one :)
 

nektar4d

Dormant account
Joined
May 9, 2005
Location
European Union
they must have problems with the coupon offer

I have received the special letter invitation, signed in, entered coupon code for 100 free but received nothing.
Their support receives my emails but doesn't reply.
Not the best first impression so I have chosen to delay any deposit until this is cleared :(
 

AussieDave

Banned User
Joined
Dec 24, 2005
Location
Australia
I have received the special letter invitation, signed in, entered coupon code for 100 free but received nothing.
Their support receives my emails but doesn't reply.
Not the best first impression so I have chosen to delay any deposit until this is cleared :(

Don't take this the wrong way, but, you may want to check if your Country in not on the excluded list to receive bonuses. Try looking in the bowels of the T&C's or Rules...

I know you got sent bonus by s-mail, but sometime these casino promotions Depts are not too bright, or the more to the point the left hand is not talking to the right.

If this is not the case, I'd be looking at no loss, no gain and simply moving to another casino :)
 

Zoozie

Ueber Meister
PABnonaccred
CAG
Joined
Dec 1, 2005
Location
Denmark
I still do not get it.

I also play at Big$ casino and I have made several withdrawals when I had not cleared the bonus completely. According to the EZBonus T&C this is allowed, the bonus will just be removed. Because of the big$ special 5% VP rules it is simply takes forever to clear the bonus unless you increase bet size to a limit I am not comfortable with. Actually this is also the case with just the 10% rule. But I like the freedom of the EZBonus system. You can decide how much of the bonus you want to transfer to cash. On one occassion I made a 75$ deposit (75$ bonus also). I almost instantly hit some gigantic hits on slots and I came up to almost 700$. Then I simply just made a withdrawal and forfeited 75$ bonus money cashing out a little more than 600$. I got my money with no problems.

Am I missing something here? Maybe the 100$ freebie offer has some special T&C? (I busted on mine.)

Zoozie
 
Top