Hello. I will explain the facts that led to my account being locked at Big Dollar Casino and winnings confiscated with no actual notice from the casino itself.
I received a letter in the mail for a $100 promotion.
I signed up for an account and received the free $100. I read that it had to be wagered 30 times, and most low advantage games only counted for up to 5% of the wagering requirement. I could also only withdraw at least 3 times the bonus amount (so I needed to be aggressive).
Understanding this, I decided to play some video poker up to 5% of my wagering requirement, then switch to the allowed games (e.g. American Roulette). I had a lucky run of cards at VP and ran my $100 balance up to $600. After this, I went to American Roulette, hoping to keep my luck and keep my balance about the same, at least until I fulfilled the wagering requirement before I decided whether to withdraw my winnings.
I played about $600 of American Roulette (about 100 spins at $5, and about 10 at $10). This was in addition to a couple hundred I wagered at video poker. After this, my balance was about $500.
I decided to quit for the night, and checked the cashier to find that, according to them, my "current playthrough" was only $268. I wrote an e-mail 48 hours ago inquiring as to why this was the case--I thought I understood the terms and conditions, so I wanted to confirm that, as well as the definition of the "cash balance" and when some of it could be withdrawn.
Having not received a reply in 48 hours, I tried to log into my account, to see "The Casino has refused to log you on. Your User Account on the Casino has been LOCKED." I wrote another e-mail to ask about this but have not received a response.
I have disclosed everything I did in this thread, and I have not violated their terms. As far as I can tell they locked my account because they don't want to pay me my winnings.
I would appreciate assistance in this matter and would like to hear if anyone else had similar difficulties.
I received a letter in the mail for a $100 promotion.
I signed up for an account and received the free $100. I read that it had to be wagered 30 times, and most low advantage games only counted for up to 5% of the wagering requirement. I could also only withdraw at least 3 times the bonus amount (so I needed to be aggressive).
Understanding this, I decided to play some video poker up to 5% of my wagering requirement, then switch to the allowed games (e.g. American Roulette). I had a lucky run of cards at VP and ran my $100 balance up to $600. After this, I went to American Roulette, hoping to keep my luck and keep my balance about the same, at least until I fulfilled the wagering requirement before I decided whether to withdraw my winnings.
I played about $600 of American Roulette (about 100 spins at $5, and about 10 at $10). This was in addition to a couple hundred I wagered at video poker. After this, my balance was about $500.
I decided to quit for the night, and checked the cashier to find that, according to them, my "current playthrough" was only $268. I wrote an e-mail 48 hours ago inquiring as to why this was the case--I thought I understood the terms and conditions, so I wanted to confirm that, as well as the definition of the "cash balance" and when some of it could be withdrawn.
Having not received a reply in 48 hours, I tried to log into my account, to see "The Casino has refused to log you on. Your User Account on the Casino has been LOCKED." I wrote another e-mail to ask about this but have not received a response.
I have disclosed everything I did in this thread, and I have not violated their terms. As far as I can tell they locked my account because they don't want to pay me my winnings.
I would appreciate assistance in this matter and would like to hear if anyone else had similar difficulties.