CasinoNinja
Meister Member
- Joined
- Apr 27, 2017
- Location
- UK
So I've been signed up to them for a while, but actually not deposited until I received an email 2nd February,saying I could receive 200% match bonus.
Their terms:
*Terms and Conditions apply. See below for more details.
Match Bonuses: This offer is valid until 23:59 UTC Monday, for selected customers only. 2) No opt-in required. 3) Min. deposit of £10 required. 4) Offer 1: 200% Match Bonus on 1st deposit. 5) Offer 2: 200% Match Bonus on 2nd deposit. 6) 50x bonus wagering applies on slots. Higher wagering applies on all other games. Classic Blackjack, All Aces Video/Power Pokers, Jacks or Better Video/Power Pokers, all Baccarats, all Craps, Red Dog and Sic Bo do not contribute. Sportsbets below 1.29 odds do not contribute. 7) Irregular betting patterns will invalidate your bonus (for example wagering 30%+ of bonus in single wager or bonus stacking). 8) Withdrawal limitations (£50 max. withdrawal from free bonus). 9) Other conditions apply
So that seems all fine and dandy, I deposit £60, play a bit and notice that I have not received a bonus. I contact support on the Saturday and get told that the promo does not work during the weekend and they will get back to me on Monday. I even receive a phone call from them on Monday saying they are looking into it.
First they tell me it was not added because the promo expired on the 29th of January, but I tell them again I got the email on the 2nd of February and forwarded them the email, I wait and I wait.. and this morning, nearly a week later I get following email:
"
Thank you for choosing Betway UK. We hope this email finds you well.
We have received feedback from our Operations Department, we can confirm that the 200% match offer was received on the 27th January 2018 and the email was opened on your end the same day.
Unfortunately this offer has expired on the 29/01/2018. We are unable to grant the 200% match offer to your deposit at this point in time.
We hope this had shed some light on the matter. We thank you for all your patience.
Should you require any further assistance feel free to contact our friendly help desk. We are available 24 hours a day, 7 days a week for your convenience.
Kind regards,
Robin
The Betway Team"
I flipped and told them yet again that I received the email the 2nd of February, and provided them a screenshot of it.
Then I got this response:
Thank you for choosing Betway UK. We hope this email finds you well.
Thank you very much for taking the time to send through the screen shots.
As the funds have been played out already, we are unable to credit any match offer to the account. We have done a full review of your account and there was no match offer available on the 2nd of February 2018.
Should you require any further assistance feel free to contact our friendly help desk. We are available 24 hours a day, 7 days a week for your convenience.
Kind regards,
Robin
The Betway Team
In the meantime, I received another email on the 7th for another Match bonus of 200%, so it's not like they wouldn't be able to offer me it.
The rep in here has not been online since 2016, so I don't know if there is any point of contacting them to solve this. I have not completely played out my initial deposit either but that's not the issue, I expected a welcome bonus based on the terms in the email.
I still can't believe how many times I had to tell them about the email being sent to me on the 2nd of February.
Their terms:
*Terms and Conditions apply. See below for more details.
Match Bonuses: This offer is valid until 23:59 UTC Monday, for selected customers only. 2) No opt-in required. 3) Min. deposit of £10 required. 4) Offer 1: 200% Match Bonus on 1st deposit. 5) Offer 2: 200% Match Bonus on 2nd deposit. 6) 50x bonus wagering applies on slots. Higher wagering applies on all other games. Classic Blackjack, All Aces Video/Power Pokers, Jacks or Better Video/Power Pokers, all Baccarats, all Craps, Red Dog and Sic Bo do not contribute. Sportsbets below 1.29 odds do not contribute. 7) Irregular betting patterns will invalidate your bonus (for example wagering 30%+ of bonus in single wager or bonus stacking). 8) Withdrawal limitations (£50 max. withdrawal from free bonus). 9) Other conditions apply
So that seems all fine and dandy, I deposit £60, play a bit and notice that I have not received a bonus. I contact support on the Saturday and get told that the promo does not work during the weekend and they will get back to me on Monday. I even receive a phone call from them on Monday saying they are looking into it.
First they tell me it was not added because the promo expired on the 29th of January, but I tell them again I got the email on the 2nd of February and forwarded them the email, I wait and I wait.. and this morning, nearly a week later I get following email:
"
Thank you for choosing Betway UK. We hope this email finds you well.
We have received feedback from our Operations Department, we can confirm that the 200% match offer was received on the 27th January 2018 and the email was opened on your end the same day.
Unfortunately this offer has expired on the 29/01/2018. We are unable to grant the 200% match offer to your deposit at this point in time.
We hope this had shed some light on the matter. We thank you for all your patience.
Should you require any further assistance feel free to contact our friendly help desk. We are available 24 hours a day, 7 days a week for your convenience.
Kind regards,
Robin
The Betway Team"
I flipped and told them yet again that I received the email the 2nd of February, and provided them a screenshot of it.
Then I got this response:
Thank you for choosing Betway UK. We hope this email finds you well.
Thank you very much for taking the time to send through the screen shots.
As the funds have been played out already, we are unable to credit any match offer to the account. We have done a full review of your account and there was no match offer available on the 2nd of February 2018.
Should you require any further assistance feel free to contact our friendly help desk. We are available 24 hours a day, 7 days a week for your convenience.
Kind regards,
Robin
The Betway Team
In the meantime, I received another email on the 7th for another Match bonus of 200%, so it's not like they wouldn't be able to offer me it.
The rep in here has not been online since 2016, so I don't know if there is any point of contacting them to solve this. I have not completely played out my initial deposit either but that's not the issue, I expected a welcome bonus based on the terms in the email.
I still can't believe how many times I had to tell them about the email being sent to me on the 2nd of February.