Betspin - the holy grail of casinos

[ugaboga]

Wow, what an excellent experience with betspin.

I've been playing online since 2000, back in the day of starnet.

I have never come across a more customer friendly casino than betspin.

Documents verified literally within 3 minutes.
Friendly and attentive customer service who are fluent in English.
First payout - processed within 3hrs and no option to reverse.

Here is a casino who actually care about their customers and aren't looking to maximise profitability on their lack of self control. That alone is a reason to play with them.

Highly, highly recommended.

 

[Gemma A]

Wow, what an excellent experience with betspin.

I've been playing online since 2000, back in the day of starnet.

I have never come across a more customer friendly casino than betspin.

Documents verified literally within 3 minutes.
Friendly and attentive customer service who are fluent in English.
First payout - processed within 3hrs and no option to reverse.

Here is a casino who actually care about their customers and aren't looking to maximise profitability on their lack of self control. That alone is a reason to play with them.

Highly, highly recommended.

They are a great one indeed

 

[brianleeporter]

Yup one of the top casinos out there in my opinion!

 

[RichyJ75]

You naughty person - I have just taken your recommendation and opened an account with them. 4 deposits of £20, then one withdrawal of £500 later ...... )

Before submitting the withdrawal request, I thought I would upload my ID verification. Couldn't believe my eyes that they were approving it within seconds of my upload!! Withdrawal request now in place, so hopefully not long before I have casino tokens in my account to play with again!!

I see they are under the same group as MT SecureTrade Ltd - who also run Guts casino with whom I opened an account with just a couple of days back and can't thank them enough for such an effortless transaction and fantastic support.

Fantastic to see a casino company acting well and looking after their customers.

 

[Patriot66]

Joined Betspin a couple of weeks ago. Stunning service from registration to withdrawal. So good in fact that I felt the need to email the rep to tell him.

They've just emailed me to say they've added £50 in bonus funds for "feedback of the month".

I'm just trying to find out whether it's possible to marry an online casino.

Absolutely fantastic operation all round.

 

[Gemma A]

Great to see a positive post on bet spin .Well done all on your great susses there . I agree one of the best places to play these days friendly support friendly reps good withdrawal time :notworthy:notworthy

 

[Jono777]

Yup! all good and great to see positivity!

Always BIG these guys up, deposit when I can (as I know I'm in good hands) and on the days I had withdrawals a few weeks ago, slept well knowing I wouldn't wake to an e-mail full of BS, more so woke to see the funds sitting in my bank account

These guys are going to win casino of the year 2015 at the CM awards without even having to turn up

Keep up the excellence Phil / Mikko and the team!

 

[Betspin - Phil]

WOW!

Thank you so much for all this great feedback and comments guys this really is great to read.
It definitely makes all the hard work worthwhile when we read things like this. :yahoo:

Thanks so much again guys you have made our day!

 

[Birdy84]

I agree i think betspin are a great casino!

 

[spintee]

Do I need to jump in ???

They are a top class out fit, If I was hiring them and needed some one took out :machinegu than no need to ask 2nd Qs Thats how good they are, Yes as some one mention they are running from MT trade, (guts) But unless I was dreaming shit they are not no more?) As stated mite be my dreams as I have some funny ones ,

Also a big thanks to Phil / Mikko albeit Phil is normal always on the go, Again this could be all about timing.

As JonM said (I think he niched this of me) You can sleep well at night if manage a withdraw, This is how casino should run,

Ok so where is the bad words, Not many but the bonus the other day was deposit 50, I spent that easy a day but not in 1 depo, You have to think about the small fry, Yes we have a win once in a year but thats about it

Medals already personalised Bryan

 

[Gemma A]

Do I need to jump in ???

They are a top class out fit, If I was hiring them and needed some one took out :machinegu than no need to ask 2nd Qs Thats how good they are, Yes as some one mention they are running from MT trade, (guts) But unless I was dreaming shit they are not no more?) As stated mite be my dreams as I have some funny ones ,

Also a big thanks to Phil / Mikko albeit Phil is normal always on the go, Again this could be all about timing.

As JonM said (I think he niched this of me) You can sleep well at night if manage a withdraw, This is how casino should run,

Ok so where is the bad words, Not many but the bonus the other day was deposit 50, I spent that easy a day but not in 1 depo, You have to think about the small fry, Yes we have a win once in a year but thats about it

Medals already personalised Bryan

Agree with you top class great reps

 

[Jono777]

Do I need to jump in ???

They are a top class out fit, If I was hiring them and needed some one took out :machinegu than no need to ask 2nd Qs Thats how good they are, Yes as some one mention they are running from MT trade, (guts) But unless I was dreaming shit they are not no more?) As stated mite be my dreams as I have some funny ones ,

Also a big thanks to Phil / Mikko albeit Phil is normal always on the go, Again this could be all about timing.

As JonM said (I think he niched this of me) You can sleep well at night if manage a withdraw, This is how casino should run,

Ok so where is the bad words, Not many but the bonus the other day was deposit 50, I spent that easy a day but not in 1 depo, You have to think about the small fry, Yes we have a win once in a year but thats about it

Medals already personalised Bryan

Oi I don't pinch anything of anyone, I've got my very own set of sayings I use over n over again

 

[sasquatch79]

Daily Bonus Issue

I have been depositing at Betspin on and off for a while now, with and without bonuses. Today I checked out the daily bonus of a free £25 if I deposit £50 or more. I have been refused the bonus by Betspin as they say that my account has deposit patterns of a player that takes advantage of their bonuses!!! Why have 'daily bonuses'?! I was told that I will not receive the bonus so I withdrew my money. Very annoying that they let the funds come out of my account before telling me this!! Really disappointed in Betspin as they have been great up until now. Come on Betspin, I love your casino and want to play but I am not sure now.

 

[Mikko - Betspin]

I have been depositing at Betspin on and off for a while now, with and without bonuses. Today I checked out the daily bonus of a free £25 if I deposit £50 or more. I have been refused the bonus by Betspin as they say that my account has deposit patterns of a player that takes advantage of their bonuses!!! Why have 'daily bonuses'?! I was told that I will not receive the bonus so I withdrew my money. Very annoying that they let the funds come out of my account before telling me this!! Really disappointed in Betspin as they have been great up until now. Come on Betspin, I love your casino and want to play but I am not sure now.

Hi Sasquatch79,

First of all I'm sorry for the hassle. Nathalie escalated this to me and told me you would get this to attention of all our Casinomeister readers, which I understand.

The whole reason this happened is the that we have encountered quite a lot of very unusual game play that is only used to take the advantage of the casino. Therefore we have taken action and have come up with procedures to spot these instances to be able to review the situation and take action if needed.

The processes are still evolving and after reviewing your case we can only say that it was a mistake from our part. Good thing for us is that, this helps us to further improve our processes so we avoid situations like yours.

We have corrected the situation to as it was. If you have any more questions feel free to contact me or Phil.

Best regards,
mikko

 

[goatwack]

Gotta say I've been impressed with their customer service, notably the reps that seem ever- present on this forum, this can only be a good thing as it shows that they care about our concerns.

Not played there yet but you can be sure I will, solely based on that I trust my fellow members that have had good experiences there.

The hassle- free verification process is also a good touch as I don't want to have to go out of my way to prove that I'm not a bloody money launderer each time I withdraw, unlike some casinos I could mention. I'm all for providing documents but some sites really test one's patience.

They also have nigh-on every slot I tend to play, so I know straight up that I will enjoy playing there. Roll on payday already lol

And thanks Phil for answering all my queries earlier, you went out of your way and must have the patience of a saint!

Good stuff Betspin

 

[hedgehok]

P l e a s e
a c c e p t
g e r m a n
c u s t o m e r s !!

 

[mafunk]

Hi,

Could i Just ask the Betspin rep if Betspin accept Paypal for deposits and withdrawals?

Many thanks

Matt

 

[Gemma A]

Hi Sasquatch79,

First of all I'm sorry for the hassle. Nathalie escalated this to me and told me you would get this to attention of all our Casinomeister readers, which I understand.

The whole reason this happened is the that we have encountered quite a lot of very unusual game play that is only used to take the advantage of the casino. Therefore we have taken action and have come up with procedures to spot these instances to be able to review the situation and take action if needed.

The processes are still evolving and after reviewing your case we can only say that it was a mistake from our part. Good thing for us is that, this helps us to further improve our processes so we avoid situations like yours.

We have corrected the situation to as it was. If you have any more questions feel free to contact me or Phil.

Best regards,
mikko

Can I ask why daily rewards spins have got up from making a 20 pounds deposited to make a 50 pounds deposited now ?? I noticed that a few days ago

Also there a lot of problem's with your chat at the moment cutting out and last night there was no one on it

 

[Betspin - Phil]

P l e a s e
a c c e p t
g e r m a n
c u s t o m e r s !!

Hey. We would love to accept German customers but due to uncertainty from a legal and operational perspective I am afraid that we cannot go into this market at this moment in time.
Obviously if the situation changes I will of course let you know. Thanks.

Hi,

Could i Just ask the Betspin rep if Betspin accept Paypal for deposits and withdrawals?

Many thanks

Matt

Hey Matt. Unfortunately we don't have PayPal available at the moment but we do have Neteller and Skrill. Thanks.

 

[Betspin - Phil]

Can I ask why daily rewards spins have got up from making a 20 pounds deposited to make a 50 pounds deposited now ?? I noticed that a few days ago

Also there a lot of problem's with your chat at the moment cutting out and last night there was no one on it

Hey,

Yesterday it was a minimum deposit of €50 but you got free spins to play Gemix or Reel Rush which are €0.50 a spin instead of the usual €0.20 a spin, with no wagering requirements of course.

I hope this helps.

Thanks,
Phil.

 

[Gemma A]

Hey,

Yesterday it was a minimum deposit of €50 but you got free spins to play Gemix or Reel Rush which are €0.50 a spin instead of the usual €0.20 a spin, with no wagering requirements of course.

I hope this helps.

Thanks,
Phil.

Ok Phil I understand it now ha ha .Be good to still have the spins for the deposits of £20 in the further for us small depositing people

cheers

 

[Betspin - Phil]

Ok Phil I understand it now ha ha .Be good to still have the spins for the deposits of £20 in the further for us small depositing people

cheers

Hey.

Yes, of course.
Keep checking as we have a new offer each day and there will definitely be the chance to get some free spins even if you only deposit £20.

Hope this helps.
Thanks,

Phil.

 

[Gemma A]

Hey.

Yes, of course.
Keep checking as we have a new offer each day and there will definitely be the chance to get some free spins even if you only deposit £20.

Hope this helps.
Thanks,

Phil.

Thanks as always kind sir

 

[hoff1985]

I've just decided to give them a try Let's see how it goes

 

[oswaldwaspatsy]

yea i got documents verified last month like ultra fast, 5 min and done

 

[citizenx]

Was playing this evening, deposited £20 and was over £100 so decided I'd withdraw £70 and play with the rest.

Went to withdraw to Neteller and noticed that the site now prefills your Neteller ID and doesn't require your secret code. Great stuff.

Was one minor glitch - it wouldn't allow withdrawals below £100. Spoke to live chat who got someone to fix it - was done within 30 minutes.

Having worked in IT I know just how difficult it can be to get a dev interested let alone resolving a problem.

The customer focus and agility displayed by these guys never ceases to amaze me.

If they don't win casino of the year this year i'll eat my hat.

 

[SpinUk]

Agreed - this casino is super quick and helpful on service . The vip freebies aren't bad either and you get bad to neteller very quickly

 

[interlog]

I signed up with Betspin before realising that they have a fee for depositing money with a debit card.

I therefore suspended/excluded my account for a year.

My question is, why am I still receiving emails from them? I just received one headed "here's 6 reasons why you should choose Betspin..."

What is the point of that when I can't log into the account (quite rightly given I suspended/excluded my account).

Surely when I suspend my account, I should not be receiving any promotional emails?

Perhaps the rep can pass their comments on this.

 

[Mikko - Betspin]

I signed up with Betspin before realising that they have a fee for depositing money with a debit card.

I therefore suspended/excluded my account for a year.

My question is, why am I still receiving emails from them? I just received one headed "here's 6 reasons why you should choose Betspin..."

What is the point of that when I can't log into the account (quite rightly given I suspended/excluded my account).

Surely when I suspend my account, I should not be receiving any promotional emails?

Perhaps the rep can pass their comments on this.

Hi Interlog,

You obviously should not receive these emails. Please PM me your Betspin username so we can solve the issue and see what's wrong.

Cheers,
mikko

 

[Betspin - Phil]

I signed up with Betspin before realising that they have a fee for depositing money with a debit card.

I therefore suspended/excluded my account for a year.

My question is, why am I still receiving emails from them? I just received one headed "here's 6 reasons why you should choose Betspin..."

What is the point of that when I can't log into the account (quite rightly given I suspended/excluded my account).

Surely when I suspend my account, I should not be receiving any promotional emails?

Perhaps the rep can pass their comments on this.

Hey interlog,

That's strange as we have an API setup with our ESP that should prevent any emails going out to players who have self excluded.
I will look into this straight away and try to find out why this has happened.

Obviously we definitely do not want to send any promotional emails to players who have self excluded for obvious reasons, so my sincere apologies for that.
I'll let you know our findings as soon as we have investigated this.

Thanks in advance,
Phil.

 

[interlog]

Hi Interlog,

You obviously should not receive these emails. Please PM me your Betspin username so we can solve the issue and see what's wrong.

Cheers,
mikko

2 days after I sent the PM, it still hasn't been read.

Bit disappointed by that. Just because I suspended my account, doesn't mean that my query about unwanted email shouldn't be dealt with.

This topic is all about how good Betspin is. My experience is different.

 

[Mikko - Betspin]

2 days after I sent the PM, it still hasn't been read.

Bit disappointed by that. Just because I suspended my account, doesn't mean that my query about unwanted email shouldn't be dealt with.

This topic is all about how good Betspin is. My experience is different.

My apologies Interlog, Phil managed to use his brain and found your username without needing to ask it. So I forgot to reply that to you as it's been so busy two days. Sorry again, your case is been investigated and we'll come back to you as soon as we know how it happened.

mikko

 

[interlog]

Many thanks Mikko for your speedy reply.

 

[spintee]

2 days after I sent the PM, it still hasn't been read.

Bit disappointed by that. Just because I suspended my account, doesn't mean that my query about unwanted email shouldn't be dealt with.

This topic is all about how good Betspin is. My experience is different.

You are right, Jut because the account is closed should not mean you are put to the side, But betspin is one of the top casino out there at the minute & alow daily bonus has diped abit I am sure thery doing every thing possible to sort you out,

 

[Gemma A]

You are right, Jut because the account is closed should not mean you are put to the side, But betspin is one of the top casino out there at the minute & alow daily bonus has diped abit I am sure thery doing every thing possible to sort you out,

Agree with you as always .This casino will be getting awards in the further .:notworthy:notworthy:notworthy Looking forward to voting this one as well

 

[Adriana B]

Okay sounds like this casino deserves my deposit. Damn, I wish they didn't have DOA!

 

[Gemma A]

Okay sounds like this casino deserves my deposit. Damn, I wish they didn't have DOA!

Go for it good luck

 

[interlog]

Received another email off them, this time titled "xxx, fancy an early retirement?" with the body of the email stating:

For the price of a few beers or a movie ticket you could become a millionaire when playing any of our multi million jackpot games.

To give you a helping hand we'll double your first deposit for double the chances of taking down that life changing win!

Just enter the bonus code 'BETSPIN1' to benefit from an extra 100% up to £100 bonus.

Thats not all, that same deposit will also give you an extra 25 free spins to play South Park Reel Chaos and entry into the draw to win an iPhone6.

Is this your lucky day? Are you our next big winner?

Given the casino knows about my earlier issue of receiving emails whilst the account is suspended/self excluded, I find it quite frankly shocking that this email dropped into my email box earlier this morning.

E-Mails such as these may push a person that has a gambling problem and self excluded (not me, I have given the reason for not wanting to deposit at this casino up topic) into wanting to try their luck at a casino.

For the sake of those that self excluded from casinos including Betspin because of gambling problems, I sincerely hope Betspin looks into this issue of receiving promotional emails that encourage gambling whilst the account is suspended/self excluded as a matter of priority.

 

[Mikko - Betspin]

Hi again Interlog,

Yes this is very urgent issue for us and it's been fixed as we speak (or rather since we spoke). I wish it would have been just a small fix but it wasn't unfortunately. I will let you and the rest know when the issue is fixed.

My sincere apologies again,
mikko

Received another email off them, this time titled "xxx, fancy an early retirement?" with the body of the email stating:



Given the casino knows about my earlier issue of receiving emails whilst the account is suspended/self excluded, I find it quite frankly shocking that this email dropped into my email box earlier this morning.

E-Mails such as these may push a person that has a gambling problem and self excluded (not me, I have given the reason for not wanting to deposit at this casino up topic) into wanting to try their luck at a casino.

For the sake of those that self excluded from casinos including Betspin because of gambling problems, I sincerely hope Betspin looks into this issue of receiving promotional emails that encourage gambling whilst the account is suspended/self excluded as a matter of priority.

 

[Betspin - Phil]

Received another email off them, this time titled "xxx, fancy an early retirement?" with the body of the email stating:

Given the casino knows about my earlier issue of receiving emails whilst the account is suspended/self excluded, I find it quite frankly shocking that this email dropped into my email box earlier this morning.

E-Mails such as these may push a person that has a gambling problem and self excluded (not me, I have given the reason for not wanting to deposit at this casino up topic) into wanting to try their luck at a casino.

For the sake of those that self excluded from casinos including Betspin because of gambling problems, I sincerely hope Betspin looks into this issue of receiving promotional emails that encourage gambling whilst the account is suspended/self excluded as a matter of priority.

Hey interlog,

Firstly please accept my sincere apologies for the emails that you have received.
This is not something we have intentionally done for obvious reasons and we completely understand the severity of emailing players if they have self excluded.

That being said our tech guys have thoroughly investigated this matter and I am now pleased to confirm that a fix has been applied and I am 100% confident that this will not happen again.
Once again please accept my sincere apologies for this error and if there is anything else I can assist you with in the meantime just let me know.

Thanks,
Phil.

 

[interlog]

Thanks for the replies guys.

I am glad that the issue has been fixed. I was in two minds whether to report it or just delete the emails without letting you know but am glad I did the former if the result is a fix of a bug within your system.