1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

Bonus Complaint Mr Ringo - Unfair cancellation of bonus

Discussion in 'Casino Complaints - Bonus Issues' started by McMaNGOS, Jun 6, 2016.

    Jun 6, 2016
  1. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    So I've had a bit of an iffy experience with this casino, here's how it all went.

    On the 11th of May, I deposited €25 to Mr Ringo with a bouns (100%). I played and got some big wins and managed to meet wagering, so a bit later I sent in a withdrawal request for around €600. The day after that, I received a mail requesting documents for verification. Sent those in and by the 13th I was fully verified, and my withdrawal was ready to be paid.

    I waited 10 days, still no withdrawal processed, so I wanted to check up on it. I first checked my account, which was useless, as they literally do not show your pending withdrawals in your transaction history. Sent them a mail, got a response saying that they have a technical issue so they can't process withdrawals/deposits at the moment. Fair game.

    I wait an additional 6 days, then contact them again to see what's up. The response states that my withdrawal has supposedly been processed by the financial department and is to be paid out "soon". Excellent, I thought, and moved on with my life.

    8 days later (that being today), I contact them, asking where my withdrawal is. Some bloke in the live chat assures me that "it will be paid out today". I choose to trust him, then continue waiting. And just a couple of minutes ago, surprise surprise, I get an email! Stating that I broke some bonus rules. The problem being that I played a restricted game (Dead or Alive) and "won" on it (my highest win during the 143 spins I made being a whopping 15x on a .90 cent stake).

    The problem here, aside from the absolutely unacceptable withdrawal times, is that their Swedish bonus terms, the ones I were presented with, say NOTHING about excluded games. This information is only present in the English terms and conditions. Of course their main T&C include that sneaky "if we botched up our translation, the English terms are the ones that apply", but this is not a mistranslation, this is a clear-cut lack of crucial information. There is no way that you overlook something as important as excluded games, unless you want to trick your customers into breaking your rules so you can confiscate their winnings. And their claim that I "won" on Dead or Alive is completely bogus. And why would they ban that game if other super-high variance games are supposedly perfectly OK to play with bonus funds (Novo and Merkur slots)?

    Reading around on the forum, I see that others have had bad experiences with this site. Now I can tack my own story onto those - please avoid this casino.
     
    2 people like this.
  2. Jun 6, 2016
  3. colinsunderland

    colinsunderland Experienced Member MM webmeister

    Occupation:
    affiliate
    Location:
    uk
    my thoughts are if the game wasn't mentioned as being excluded in your countries/language T&C then you should be paid. What if you don't speak English, how are you supposed to check then?
     
    3 people like this.
  4. Jun 6, 2016
  5. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    That's my stance as well. I can certainly understand if something is lost in translation - but if it's straight-up missing information then that's the fault of the casino rather than the player.
     
    1 person likes this.
  6. Jun 6, 2016
  7. fun4all

    fun4all Senior Member

    Occupation:
    .
    Location:
    .
    That's an unfair confiscation, I will be avoiding this casino thank you for the warning.
     
    1 person likes this.
  8. Jun 6, 2016
  9. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I see you have a pab ongoing or am I misreading that? Otherwise that is what you should have done now.

    I was in reading the rules in Swedish and I can confirm there is no rules against playing any games why playing with a bonus. Have anyone found that rule in the English version?

    It doesn't look like a relible casino to me.
     
    1 person likes this.
  10. Jun 6, 2016
  11. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    The ongoing PAB is completed, I'm just waiting for Max to close it off. I may start a new one after that if I can't get it resolved by other means. Thanks for the suggestion though :)
     
  12. Jun 6, 2016
  13. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    I checked the English rules and it's in there, doa and other games. They forgot to put it in the Swedish rules and that is of course what should be the rules for this payment. They need to either remove the Swedish version or correct it. This is a clear case and they should pay!

    You can only do one PAB at an unaccredited casino...if Max doesn't decide to be nice. That is the rule though so I hope the one you have now was against an accredited site.
     
    1 person likes this.
  14. Jun 6, 2016
  15. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    My last one was for an accredited casino, so it shouldn't be an issue. :)
     
    1 person likes this.
  16. Jun 6, 2016
  17. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    Then do yourself a favour and keep out of places like that. You do seem smart even if you're young ;)
     
    1 person likes this.
  18. Jun 6, 2016
  19. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    Don't get me wrong, I usually do stick to accredited casinos, but it's very hard to find places that offer Merkur slots, this site being one of the few "reliable-looking" ones that I found. Otherwise I probably would've never played at this casino. :thumbsup:
     
  20. Jun 6, 2016
  21. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Mr. Ringo's?? Sounds like a gay bar. What group of casinos do they belong to, licenses etc? TBH I have never heard of them.

    If they lie about having processed pay-outs then we need to avoid them.
     
    2 people like this.
  22. Jun 6, 2016
  23. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    You underestimate your young compatriots. I've rarely seen a Swedish geek on the internet who wasn't smart ;)

    I think you stand a good chance that they will pay you. Tell them about their messed up terms and send them the link to the Casinomeister forum thread. They are pathetic if they are willing to get blacklisted for 600 €.
     
    5 people like this.
  24. Jun 6, 2016
  25. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    They're licensed by the MGA and are operated by "Star World Limited". Seems to be their only outfit. I think the site itself is primarily German-facing, so that would explain why it's largely unheard of.

    To be fair, they never really lied about processing my payment, but they were giving very misguiding information about when it was to be paid out (along with cancelling it mere hours after they told me it'd be paid out that day, citing my supposed "bonus abuse"). The complete lack of any transaction history in regards to withdrawals is also quite worrying, there is literally no record available to me that I even submitted a withdrawal.
     
    1 person likes this.
  26. Jun 6, 2016
  27. hedgehok

    hedgehok Senior Member mm3

    Occupation:
    self-employed
    Location:
    Germany
    Apparently they are quite new. According to You must register/login in order to see the link. the owner sits in Germany. You can also see his phone-number.

    Looks like someone wanted to earn some quick money and hired some foolish clowns to operate the casino. If you are lucky they are just clueless and unqualified and you get paid.
     
    1 person likes this.
  28. Jun 6, 2016
  29. dunover

    dunover Unofficial T&C's Editor CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Well I won't be putting them on my Deutsch Casinos page if they keep delaying by finding various FU excuses.:thumbsup:
     
    2 people like this.
  30. Jun 7, 2016
  31. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    Excerpt from a live-chat conversation I had just now with the support:

    So I suppose my account was simply mistakenly flagged for bonus abuse. I've had mixed messages from live chat support/email support previously, though, so I won't call it a day until the winnings are in my bank account. At least I have a little bit of hope now. :D
     
    2 people like this.
  32. Jun 7, 2016
  33. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    That sounds great! :thumbsup:
    I have to confess that I was in having a little small talk with Jannet too a few hours ago.

    If they get their site translated to Swedish they have to make sure it's the correct rules even in our language. No wonder they call Swedish players abusers.
    They have no clue that the rules doesn't match with no Swedish staff but I hope they fix them now.
     
    2 people like this.
  34. Jun 7, 2016
  35. McMaNGOS

    McMaNGOS #1 Great Blue Shill PABnononaccred PABaccred

    Occupation:
    Automation Engineer
    Location:
    Sweden
    Email just now:

    Fair enough, I guess. :thumbsup:
     
  36. Jun 7, 2016
  37. Tirilej

    Tirilej Still a Lady CAG MM

    Occupation:
    Breathing
    Location:
    Sweden
    It would have been fair if the game had been listed as restricted in the bonus rules, but it's not.

    I wonder how much money they have confiscated because their translator didn't do his job:(


    Happy you got paid though:) Me I would not touch that casino!
     
    1 person likes this.
  38. Jun 7, 2016
  39. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Surely if Sweden was such a problem, they would make extra sure that the Swedish terms were correct. It's not "bonus abuse" if the terms are not broken, which they are not if there are no excluded games shown for the Swedish site, but only for the English site.

    It still managed to take them several weeks to come up with this simple reason for non payment. This is either incompetence, or a sign that they needed that long to concoct an excuse not to pay, and perhaps hoped that you would do something daft, like reverse and play it all back, so that they didn't need to come up with a reason for not paying.

    I expect that if it was the English terms that had no excluded games, their "problems" would have been from English speaking players, whereas the Swedes would mostly have steered clear of the excluded games.
     
    2 people like this.

Share This Page