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Tips Betspin is live!

Azzurri said:
So does that mean we non UK players should not register now, and instead wait until you accept UK players and offer that exclusive offer here?
Click to expand...

You can definitely register now. I'm sure we will run promotions that are for all Casinomeister users whether they register now or later.
 
not sure if its been mentioned already, the warning that we currently aren't permitted to play at the casino.

For various legal or commercial reasons, we do not permit accounts to be opened by, or used from, customers based or domiciled in certain jurisdictions, including the United States of America, United Kingdom, France, Belgium, Spain, Italy, Denmark, Turkey, Hong Kong, Afghanistan, Ethiopia, Iran, Iraq, Jordan, Kuwait, Pakistan, Syria, Nigeria and Yemen or other restricted jurisdictions as communicated by betspin.com from time to time.
Click to expand...

covers the en/login and go to games links at the top right hand corner. For one i generally like to have a nosey round the casino even if i'm not permitted to register yet! and for the technically not savvy this is currently not possible unless you know the exact urls as the only clickable link is the register button. The others are hidden by the popup warning.

for the technically non savvy the games lobby is here
You do not have permission to view link Log in or register now.
:)

i'm aware that you dont neccesarily want UK to register yet, but even so its nice to be able to see what we are missing :)
 
Wild Reels said:
not sure if its been mentioned already, the warning that we currently aren't permitted to play at the casino.



covers the en/login and go to games links at the top right hand corner. For one i generally like to have a nosey round the casino even if i'm not permitted to register yet! and for the technically not savvy this is currently not possible unless you know the exact urls as the only clickable link is the register button. The others are hidden by the popup warning.

for the technically non savvy the games lobby is here
You do not have permission to view link Log in or register now.
:)

i'm aware that you dont neccesarily want UK to register yet, but even so its nice to be able to see what we are missing :)
Click to expand...

I knew people here are savvy and you confirmed that for me :) Yes feel free to browse around, we'll enable the login by the end of month as said.

mikko
 
Thank you for the kind words and feedback. We appreciate that iDeal is one of the most popular payment methods for Dutch players. At the moment we are expecting the Dutch market to regulate, probably within the next 12-18 months, so we will revisit this and then make a strategic decision in the very near future. I will keep you posted as events unfold. Cheers.

Wolfie said:
I think the casino looks great as do the welcome offers, but as a Dutch player I have one question: will you (in the future) have Ideal as a payment method, and if so, how soon?
Click to expand...
 
Thank you. Let me put it this way, wouldn't you want to create a Dutch player base before the market is regulated? The Dutch government are not beating down on any "illegal" operators as long as they abide by the rules (i.e. not advertising in Dutch, not having an .nl extension, not having the Dutch language on your site etc.). But of course this is nothing new to you :)

Site looks really great, best of luck.
 
Yes, I think its more a case of gauging if we will actually apply for a license once the market regulates. That being said if it makes commercial sense for us to add iDeal regardless of if we do apply then we will of course try to do that for our Dutch players. :)

Wolfie said:
Thank you. Let me put it this way, wouldn't you want to create a Dutch player base before the market is regulated? The Dutch government are not beating down on any "illegal" operators as long as they abide by the rules (i.e. not advertising in Dutch, not having an .nl extension, not having the Dutch language on your site etc.). But of course this is nothing new to you :)

Site looks really great, best of luck.
Click to expand...
 
Aaaaand im out :(

Just received this email

We appreciate that you have shown interest towards Betspin.com. But now, it is with regret that we have to write to you to inform you that we are no longer able to accept players from Germany.

This is a strategic managerial decision as the licensing situation seems to be changing and we would like to review this before committing to operating in this market.
Click to expand...

I havent heard anything about any changes. Are there new laws coming up? Any input would be appreciated. TBH i always wondered how easy it is to gamble online without paying any taxes or something like that. I mean, come on, its germany, everything is regulated and taxed here. :D
 
The changes that have applied are more for sports betting operators but we would like to fully understand the situation and how it will impact casino operators before moving forward in this market. Even more so as a new start-up, we would prefer to be prudent here when it comes to these type of licensing matters and would not like to jeopardize our overall business. We will follow the situation closely and will update you as soon as we have a better understanding of how we aim to proceed.

bowki said:
Just received this email

I havent heard anything about any changes. Are there new laws coming up? Any input would be appreciated. TBH i always wondered how easy it is to gamble online without paying any taxes or something like that. I mean, come on, its germany, everything is regulated and taxed here. :D
Click to expand...
 
Thats the point, they didnt regulate anything and thats why its illegal to gamble from germany.

A german player was confiscated 200k of his black jack online winnings. It was the first player which was "chased" by the government so i guess casinos start to notice that.

You do not have permission to view link Log in or register now.
 
Can UK players use Betspin now?

I see this on the website....

www.betspin.com is operated by MT SecureTrade Limited, a company registered in Malta having company registration number C56545 and its registered address GB Buildings, Penthouse, level 4, Watar Street, Ta’ Xbiex XBX 1301 Malta. MT SecureTrade Limited is regulated by Malta Gaming Authority under license numbers LGA/CL1/954/2014 and LGA/CL1/955/2014 issued on 19th May 2014 and the Gambling Commission of Great Britain for with reference number 39575 N.V. Secure Trade is regulated by the Government of Curacao under license no: 1668/JAZ (CEG-IP/2014-0110)
 
Shorty said:
A german player was confiscated 200k of his black jack online winnings. It was the first player which was "chased" by the government so i guess casinos start to notice that.
You do not have permission to view link Log in or register now.
Click to expand...

Afaik this guy made the silly mistake withdrawing a huge chunk of money in a go from his bank account and therefore authorities went after it due to money laundering suspicion. Since earnings from gambling are tax-free in germany they found something else to blame him for.

"Unfortunately, the court did not fully evaluate whether the unlawful gambling rules under the German Criminal Code comply with EU law," Barabash said. "There is a clear anomaly between, for example, rules that allow a German person to visit a casino outside of Germany and those that prohibit the same casino games being played online within Germany."

It is still completely unclear if the german legislation is in compliance with EU-regulations. EU law enables private operators to provide gambling services - in Germany there is still a public-monopoly for gambling. EU law should break German legislation!! Not long ago german state Schleswig-Holstein issued dozens of licenses (although for their state exclusively) - these licenses are still valid. So a very unclear case. I guess as long as German law is such clearly violating EU law every operator should (and I hope they do @betspin @igame) offer gambling services to german customers. Considering the size of the market it's clearly worth the risk.

"Barabash said that if a gambling operator based in Germany had provided access to unlawful gambling services then it would be criminally liable under German law. However, he said the public prosecutor in Munich, who brought the case against the black jack player, could not enforce German laws against the UK gambling operator in this case."

IMHO another reason to offer services to german customers since german authorities won't be able to enforce any kind of punishment against the operator. They would need to do something like UIEGA in the US - going after the payment providers. But look at our politicians, web-technically still stuck in the 90s this will not happen in the next couple of years.
 
hedgehok said:
Afaik this guy made the silly mistake withdrawing a huge chunk of money in a go from his bank account and therefore authorities went after it due to money laundering suspicion. Since earnings from gambling are tax-free in germany they found something else to blame him for.

"Unfortunately, the court did not fully evaluate whether the unlawful gambling rules under the German Criminal Code comply with EU law," Barabash said. "There is a clear anomaly between, for example, rules that allow a German person to visit a casino outside of Germany and those that prohibit the same casino games being played online within Germany."

It is still completely unclear if the german legislation is in compliance with EU-regulations. EU law enables private operators to provide gambling services - in Germany there is still a public-monopoly for gambling. EU law should break German legislation!! Not long ago german state Schleswig-Holstein issued dozens of licenses (although for their state exclusively) - these licenses are still valid. So a very unclear case. I guess as long as German law is such clearly violating EU law every operator should (and I hope they do @betspin @igame) offer gambling services to german customers. Considering the size of the market it's clearly worth the risk.

"Barabash said that if a gambling operator based in Germany had provided access to unlawful gambling services then it would be criminally liable under German law. However, he said the public prosecutor in Munich, who brought the case against the black jack player, could not enforce German laws against the UK gambling operator in this case."

IMHO another reason to offer services to german customers since german authorities won't be able to enforce any kind of punishment against the operator. They would need to do something like UIEGA in the US - going after the payment providers. But look at our politicians, web-technically still stuck in the 90s this will not happen in the next couple of years.
Click to expand...

should of used a web wallet that offers a a card to pull your cash out that way best to keep things quiet right or taken awhile but hey no goverment hassles this service kinda needs to be set up for us players too
 
Last edited:
i received the same email and arent satisfied at all... they should know the situation in germany before they open doors... wont come back here again even if they decide that it is ok for germans to gamble here...
 
I'm very sorry about we had to pull out from Germany only after a week from opening. Our understanding was (and still is) that the licensing is very unclear and it might not comply with EU law. This would have been an ok situation for us to operate in Germany. But after hearing from very trustworthy sources that officials are likely to take quite 'aggressive' legal actions towards companies (and their management) operating without license we decided that it's better to review the situation properly. As a small start up we can't afford to start any legal processes nor can we take the risk of operating and getting sued.

I want to thank hedgehok and Shorty for their comments.

@Shorty - I hadn't even read the story about the German player. Very good information.

@hedgehok - you're right about the size of the market but as explained above, it's not right time for us to take such a risk. I'm quite sure we'll end up accepting German players at some point in the future.

Best regards,
mikko
 
We are legally permitted to operate in the UK but we have taken a strategic decision to wait before we enter the UK market. That being said we are hopeful that we will be able to open our doors for UK players in the very near future. I will keep you posted on developments. Thanks.


JdRocks said:
Can UK players use Betspin now?

I see this on the website....

www.betspin.com is operated by MT SecureTrade Limited, a company registered in Malta having company registration number C56545 and its registered address GB Buildings, Penthouse, level 4, Watar Street, Ta’ Xbiex XBX 1301 Malta. MT SecureTrade Limited is regulated by Malta Gaming Authority under license numbers LGA/CL1/954/2014 and LGA/CL1/955/2014 issued on 19th May 2014 and the Gambling Commission of Great Britain for with reference number 39575 N.V. Secure Trade is regulated by the Government of Curacao under license no: 1668/JAZ (CEG-IP/2014-0110)
Click to expand...
 
Ok I've had it with BetSpin :mad:

1st Issue

Neteller Deposits are reflecting as failed (reported to Phil and Mikka). The Failed deposits resulted in me redepositing and getting a double amount deducted from my account. So in any event, I go on to Live Help to report this. 'Isabella' which I must say is one of the most CLUELESS Chat reps EVER (Im sorry - she just is that bad) - Tells me she will add the bonus. She adds extra and when I tell her its incorrect, she adds more but doesnt remove the other money. I am eventually sitting with over 900 Euro (from a 100 Euro Deposit) after asking her to credit a 50% bonus. After easily 45 minutes she still can't get it right so I get hold of Phil and Mikka to alert them and they fix it.

2nd Issue.

Today I received a promo code for a deposit of 50% up to 50 Euro. So I go ahead, deposit 100 Euro and use the code - transaction fails and bonus is not credited. So I go to Live Chat again. Guess who is online - Isabella :rolleyes:. Whilst I'm trying to tell her I did not receive the bonus, my account is debited again for 100 Euro - I didn't even Deposit because I know although it 'fails' - it is actually successful. I make no biggie, report it and withdraw the extra 100.

Now Isabella credits me 25 Euro instead of 50 and states that its 50% up to 50 Euro so I may receive a max of 25 Euro. I repeatedly tell her its incorrect and she repeatedly insists that its correct. How can BetSpin employ a staff member that cannot count is beyond me. She either credits too much and insists its correct or too little. She even said she confirmed it and she is 100% correct.

WTF really? Failed transactions being credited, Money being removed when you DIDN'T Deposit, Staff not knowing what a 50% Bonus is... :o

I did not want to post here, but ive seriously had enough. Sorry guys, this makes you look extremely BAD.

Nate
 
Nate said:
Ok I've had it with BetSpin :mad:

1st Issue

Neteller Deposits are reflecting as failed (reported to Phil and Mikka). The Failed deposits resulted in me redepositing and getting a double amount deducted from my account. So in any event, I go on to Live Help to report this. 'Isabella' which I must say is one of the most CLUELESS Chat reps EVER (Im sorry - she just is that bad) - Tells me she will add the bonus. She adds extra and when I tell her its incorrect, she adds more but doesnt remove the other money. I am eventually sitting with over 900 Euro (from a 100 Euro Deposit) after asking her to credit a 50% bonus. After easily 45 minutes she still can't get it right so I get hold of Phil and Mikka to alert them and they fix it.

2nd Issue.

Today I received a promo code for a deposit of 50% up to 50 Euro. So I go ahead, deposit 100 Euro and use the code - transaction fails and bonus is not credited. So I go to Live Chat again. Guess who is online - Isabella :rolleyes:. Whilst I'm trying to tell her I did not receive the bonus, my account is debited again for 100 Euro - I didn't even Deposit because I know although it 'fails' - it is actually successful. I make no biggie, report it and withdraw the extra 100.

Now Isabella credits me 25 Euro instead of 50 and states that its 50% up to 50 Euro so I may receive a max of 25 Euro. I repeatedly tell her its incorrect and she repeatedly insists that its correct. How can BetSpin employ a staff member that cannot count is beyond me. She either credits too much and insists its correct or too little. She even said she confirmed it and she is 100% correct.

WTF really? Failed transactions being credited, Money being removed when you DIDN'T Deposit, Staff not knowing what a 50% Bonus is... :o

I did not want to post here, but ive seriously had enough. Sorry guys, this makes you look extremely BAD.

Nate
Click to expand...
first issue was reported by me to rep about 10 days ago(or so). They still don't resolve it? Well, not great.
I had good experience with their CS, so can't complain. But your description of course does not sound right...
 
Nate said:
Ok I've had it with BetSpin :mad:

1st Issue

Neteller Deposits are reflecting as failed (reported to Phil and Mikka). The Failed deposits resulted in me redepositing and getting a double amount deducted from my account. So in any event, I go on to Live Help to report this. 'Isabella' which I must say is one of the most CLUELESS Chat reps EVER (Im sorry - she just is that bad) - Tells me she will add the bonus. She adds extra and when I tell her its incorrect, she adds more but doesnt remove the other money. I am eventually sitting with over 900 Euro (from a 100 Euro Deposit) after asking her to credit a 50% bonus. After easily 45 minutes she still can't get it right so I get hold of Phil and Mikka to alert them and they fix it.

2nd Issue.

Today I received a promo code for a deposit of 50% up to 50 Euro. So I go ahead, deposit 100 Euro and use the code - transaction fails and bonus is not credited. So I go to Live Chat again. Guess who is online - Isabella :rolleyes:. Whilst I'm trying to tell her I did not receive the bonus, my account is debited again for 100 Euro - I didn't even Deposit because I know although it 'fails' - it is actually successful. I make no biggie, report it and withdraw the extra 100.

Now Isabella credits me 25 Euro instead of 50 and states that its 50% up to 50 Euro so I may receive a max of 25 Euro. I repeatedly tell her its incorrect and she repeatedly insists that its correct. How can BetSpin employ a staff member that cannot count is beyond me. She either credits too much and insists its correct or too little. She even said she confirmed it and she is 100% correct.

WTF really? Failed transactions being credited, Money being removed when you DIDN'T Deposit, Staff not knowing what a 50% Bonus is... :o

I did not want to post here, but ive seriously had enough. Sorry guys, this makes you look extremely BAD.

Nate
Click to expand...

Hi Nate,

I am extremely sorry to hear your story and the difficulties you have encountered playing at Betspin so far.

This is by no means how we want any of our players to find or experience playing at Betspin. In fact one of our long term goals is to have one of the best customer services teams in the industry. We may not be there just yet but we are striving to improve in this area every single day.

In regards to the first issue, please rest assured that we are currently working with Neteller to pinpoint the root cause of the problems that you have mentioned. At present they appear to be isolated issues, which is making it difficult to replicate and as such it is regrettably taking longer than we initially anticipated to identify and resolve. In regards to the issue of over-payment, that was unfortunately a technical fault with our system and not actually an error on Isabelle’s behalf but we appreciate your honestly in informing us of what happened.

In regards to the second issue, I will have this matter investigated internally and will also send your complaints to the Head of our Customer Care team.

I have just had a quick look at your account and can see that you now have the correct bonus amount. Please rest assured that we would never debit deposited funds from your account for no reason. It appears the additional deposit that you made was sent back to your account as a withdrawal, as requested. In fact I have had this withdrawal processed immediately, so the funds should already be back in your account by now.

In addition I have also credited your account with an extra bonus to compensate you for the inconvenience and unpleasant experience you have had so far.

Although this doesn't really help with what has already happened, I am confident that this is not and will not be the average experience for a Betspin player.

Thanks,
Phil.
 
Betspin - Phil said:
Hi Nate,

I am extremely sorry to hear your story and the difficulties you have encountered playing at Betspin so far.

This is by no means how we want any of our players to find or experience playing at Betspin. In fact one of our long term goals is to have one of the best customer services teams in the industry. We may not be there just yet but we are striving to improve in this area every single day.

In regards to the first issue, please rest assured that we are currently working with Neteller to pinpoint the root cause of the problems that you have mentioned. At present they appear to be isolated issues, which is making it difficult to replicate and as such it is regrettably taking longer than we initially anticipated to identify and resolve. In regards to the issue of over-payment, that was unfortunately a technical fault with our system and not actually an error on Isabelle’s behalf but we appreciate your honestly in informing us of what happened.

In regards to the second issue, I will have this matter investigated internally and will also send your complaints to the Head of our Customer Care team.

I have just had a quick look at your account and can see that you now have the correct bonus amount. Please rest assured that we would never debit deposited funds from your account for no reason. It appears the additional deposit that you made was sent back to your account as a withdrawal, as requested. In fact I have had this withdrawal processed immediately, so the funds should already be back in your account by now.

In addition I have also credited your account with an extra bonus to compensate you for the inconvenience and unpleasant experience you have had so far.

Although this doesn't really help with what has already happened, I am confident that this is not and will not be the average experience for a Betspin player.

Thanks,
Phil.
Click to expand...

Thanks Phil,

I can confirm it has been resolved.

FYI - I did NOT make a second deposit. Why a second deposit was initiated baffles me. I knew that it would fail so I just checked my balance and it was there.

I did receive the second deposit back as I requested a withdrawal. I was charged a fee for that - But you compensated me in any event - Thank you.

Lastly, as frustrating as it was chatting to Isabella, the staff need to be educated over simple bonuses. Although it has been corrected, to argue that a 50% Bonus up to 50 Euro is worth 25 Euro is just not acceptable.

If we did not have speedy Reps (like yourself) who address problems satisfactorily, many players may just not return because of the poor service offered by CS. My intention is to TEST before I promote, taking into account Chat, Withdrawals, Bonuses, Game Play etc.

The only thing that has been smooth thus far is your assistance and the withdrawal speed. Initially when I joined, the games would not load at ALL (now resolved), then the failed deposits and now duplicate deposits and finally live chat.

I'm sure that you will resolve this as both you and Mikka have been very responsive, helpful and kind.

Nate
 
Nate said:
Thanks Phil,

I can confirm it has been resolved.

FYI - I did NOT make a second deposit. Why a second deposit was initiated baffles me. I knew that it would fail so I just checked my balance and it was there.

I did receive the second deposit back as I requested a withdrawal. I was charged a fee for that - But you compensated me in any event - Thank you.

Lastly, as frustrating as it was chatting to Isabella, the staff need to be educated over simple bonuses. Although it has been corrected, to argue that a 50% Bonus up to 50 Euro is worth 25 Euro is just not acceptable.

If we did not have speedy Reps (like yourself) who address problems satisfactorily, many players may just not return because of the poor service offered by CS. My intention is to TEST before I promote, taking into account Chat, Withdrawals, Bonuses, Game Play etc.

The only thing that has been smooth thus far is your assistance and the withdrawal speed. Initially when I joined, the games would not load at ALL (now resolved), then the failed deposits and now duplicate deposits and finally live chat.

I'm sure that you will resolve this as both you and Mikka have been very responsive, helpful and kind.

Nate
Click to expand...

Hi Nate.

Thanks for the additional information. This will definitely help us with our investigations and we appreciate how important it is to listen to our players, so we can continually improve in every area.
We are striving to make improvements every single day. I am sure the next time you speak to our Customer Care team you will not encounter the same problems.

Please continue to give us your honest feedback and we will continue to listen and take all comments into consideration.

Cheers,
Phil.
 
Made my first deposit to betspin a few days ago, i am a regular player at guts so thought i would try betspin.
Had a few problems with signup and passwords but that was fixed with a password reset.
The usual games like guts, will be much better once WMS is added.
Made a withdrawl and in my skrill within 1hr.
Would like to see them add a sportsbook like guts.
I expect these guys to win best new casino of 2015 :thumbsup:
 
so far

been wait 14 hours no cash no email docs sent in just waiting i guess whats the normal time for all this to be sorted out

games ran ok support was ok
 
sorted

the rep contacted me and we got it sorted out quite quickly and was paid instant after my docs were received so im happy
deposited 20 cashed out almost $150 and have 25 wager free spins on cosmic fortune with me luck :)

thanks again to phil from betspin for doing a great job and sorting my issue out :)

edit played 25 free spins won abit played golden era and it paid cashing out another $150

woohoo this place is going on my good list
 
Last edited:
New Slots Filters Added

Hey Guys,

I just wanted to give you a quick heads up that we have just added some new filters to the slots section of our game lobby.

This means that you now sort your slots games by provider and also by game volatility.

We hope you find these new features useful and we will be sure to keep adding more new cool features in the very near future as well.

As always any feedback is very much appreciated.

Thanks,
Phil.
 
So i guess my Country isnt listed or did i do something wrong ?:)
 

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refre said:
Just received an e-mail welcoming me to Betspin.
It came from [email protected].
I never signed up though... :rolleyes:

The address may be spoofed.
Or perhaps they bought a list of players..

I don't know and I don't care.

I'll pass.
Click to expand...

Hi Refre,

Thank you for bringing this to my attention.

Kindly note, we do not send promotional emails from that sender domain.

So I suspect that if the links within the email have a btag then this was probably an affiliate but I will need to investigate before confirming.

If you could kindly forward me the email I will try to find out what has happened here.

Thanks,
Phil.
 
Betspin - Phil said:
Hi Refre,

Thank you for bringing this to my attention.

Kindly note, we do not send promotional emails from that sender domain.

So I suspect that if the links within the email have a btag then this was probably an affiliate but I will need to investigate before confirming.

If you could kindly forward me the email I will try to find out what has happened here.

Thanks,
Phil.
Click to expand...

Put them in the bin Phil and if they earned any commission as of yet than do not pay them, Give to a charity or sbp, Nothing worser than theses spammers, Follow Mark's (32red) foot steps, Do not even give them any chances
 
Ok so I've forwarded the e-mail to Phil.
This was sent to my private e-mail (no gambling).

Just checked my gaming address and I have one there as well.
From [email protected].

I do understand the desire to get off to a flying start for any new casino.
Hiring unscrupulous affiliates is not the answer though.
Gmail sends it to trash with all kinds of red flags anyways. It's bound to reflect badly on your brand.

How come I never see spam from BetAt, Guts, MrGreen, 32Red or 3Dice?
 
refre said:
Ok so I've forwarded the e-mail to Phil.
This was sent to my private e-mail (no gambling).

Just checked my gaming address and I have one there as well.
From [email protected].

I do understand the desire to get off to a flying start for any new casino.
Hiring unscrupulous affiliates is not the answer though.
Gmail sends it to trash with all kinds of red flags anyways. It's bound to reflect badly on your brand.

How come I never see spam from BetAt, Guts, MrGreen, 32Red or 3Dice?
Click to expand...


Hi,

Firstly apologies for the delay in response.
We released quite a few new games today so was a bit hectic this morning.

Anyway I've managed to investigate what has happened here and I can confirm that this email was sent by a sub affiliate of one of our affiliate partners.

We are still going through the case to get all the facts and to make sure that they won’t do this again.

Our apologies, we take spam very seriously and won’t accept it in under any circumstances. It’s our mistake in the end and it’s clear we need to be even more clearer of our policy on how to advertise Betspin.com.

Thanks,
Phil.
 
Hi Guys,

I can confirm that we encountered some down time during the early hours of the morning.

Please accept my apologies for any inconvenience caused.

That being said I am pleased to confirm that the site is now back up and running. :)

Thanks,

Phil.
 

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