Ok I've had it with BetSpin
1st Issue
Neteller Deposits are reflecting as failed (reported to Phil and Mikka). The Failed deposits resulted in me redepositing and getting a double amount deducted from my account. So in any event, I go on to Live Help to report this. 'Isabella' which I must say is one of the most CLUELESS Chat reps EVER (Im sorry - she just is that bad) - Tells me she will add the bonus. She adds extra and when I tell her its incorrect, she adds more but doesnt remove the other money. I am eventually sitting with over 900 Euro (from a 100 Euro Deposit) after asking her to credit a 50% bonus. After easily 45 minutes she still can't get it right so I get hold of Phil and Mikka to alert them and they fix it.
2nd Issue.
Today I received a promo code for a deposit of 50% up to 50 Euro. So I go ahead, deposit 100 Euro and use the code - transaction fails and bonus is not credited. So I go to Live Chat again. Guess who is online - Isabella
. Whilst I'm trying to tell her I did not receive the bonus, my account is debited again for 100 Euro - I didn't even Deposit because I know although it 'fails' - it is actually successful. I make no biggie, report it and withdraw the extra 100.
Now Isabella credits me 25 Euro instead of 50 and states that its 50% up to 50 Euro so I may receive a max of 25 Euro. I repeatedly tell her its incorrect and she repeatedly insists that its correct. How can BetSpin employ a staff member that cannot count is beyond me. She either credits too much and insists its correct or too little. She even said she confirmed it and she is 100% correct.
WTF really? Failed transactions being credited, Money being removed when you DIDN'T Deposit, Staff not knowing what a 50% Bonus is...
I did not want to post here, but ive seriously had enough. Sorry guys, this makes you look extremely BAD.
Nate