Betsafe

[Borgie]

So Betsafe have asked for bank statements. Tax statements. Proof of any inheritance money. Salary slips. Pension details. Etc. Apparently my deposits are high. About 500 a month and I normally withdraw about 400. To me that's too much personal info so i will be closing account.

 

[bowki]

Just out of interest: Have they asked for this with a pending withdraw or just out of the blue?

 

[colinsunderland]

I'll be closing my account at any casino asking me for that sort of information too.

I'll bet that casinos are going to use this as a data gathering exercise rather than what its intended. I would be asking them why they are asking, if its under the AML's or responsible gaming. I certainly wouldn't think a net loss of around £100 should trigger either.

I also think casinos will lie and say they can't tell you when they can. Already MrWild has implied as such, and Dan from VS refuses point blank to answer any questions on Proof of Fund requests, manages to say its against the law for him to, but doesn't say which law when asked.

The details these are asking you for for this amount of deposits is ridiculous. If Betsafe think £500 in a month is high then they obviously only have extremely low rollers, its not even £20 a day.

Would love to know at which point these documents were asked for, on deposit (as it should be if its AML), randomly, or on withdrawal (which it certainly shouldn't be on any of the reasons).

 

[Tirilej]

So Betsafe have asked for bank statements. Tax statements. Proof of any inheritance money. Salary slips. Pension details. Etc. Apparently my deposits are high. About 500 a month and I normally withdraw about 400. To me that's too much personal info so i will be closing account.

This sounds ridiculous.
Are you a new customer there?
Have you in any way changed the amount you deposit or the way you're playing?

They should not be allowed to ask for this if they don't suspect fraud or that you have a gambling problem.

It seems like this company are doing checks on people randomly and it's not ok.

 

[Borgie]

This sounds ridiculous.
Are you a new customer there?
Have you in any way changed the amount you deposit or the way you're playing?

They should not be allowed to ask for this if they don't suspect fraud or that you have a gambling problem.

It seems like this company are doing checks on people randomly and it's not ok.

I've been a customer for many years and no I've not changed my deposits or playing style. If anything if you went back a year or so the deposits were higher than now.

 

[colinsunderland]

I've been a customer for many years and no I've not changed my deposits or playing style. If anything if you went back a year or so the deposits were higher than now.

Love to know the reasons they now think you are a customer who has a high risk of being involved in money laundering then

 

[goatwack]

I see the requirements for the intrusion police are getting smaller with each passing week

How long before sub-£100 withdrawals are subject to this type of inquisition.

Whatever 'laws' incited this tomfoolery have probably been so bent out of shape that casinos are using their own loose interpretations to fish for personal information. I don't trust them with what I've already provided (my inbox is testament to that) as they flout that willy nilly, why should I give them more to put out there?

I don't think there's any specific criteria, it's simply casinos using their 'discretionary powers' to persecute hapless players.

I sincerely hope they start asking me for this, it'll cut my gambling right down

 

[Tirilej]

I've been a customer for many years and no I've not changed my deposits or playing style. If anything if you went back a year or so the deposits were higher than now.

Then there is no reason for doing it since you are verified normally.
You should actually report them to ukgc. If they say that they can do whatever they want for no reason then fine, but maybe they can't and shouldn't.

 

[Borgie]

I'll be closing my account at any casino asking me for that sort of information too.

I'll bet that casinos are going to use this as a data gathering exercise rather than what its intended. I would be asking them why they are asking, if its under the AML's or responsible gaming. I certainly wouldn't think a net loss of around £100 should trigger either.

I also think casinos will lie and say they can't tell you when they can. Already MrWild has implied as such, and Dan from VS refuses point blank to answer any questions on Proof of Fund requests, manages to say its against the law for him to, but doesn't say which law when asked.

The details these are asking you for for this amount of deposits is ridiculous. If Betsafe think £500 in a month is high then they obviously only have extremely low rollers, its not even £20 a day.

Would love to know at which point these documents were asked for, on deposit (as it should be if its AML), randomly, or on withdrawal (which it certainly shouldn't be on any of the reasons).

I haven't played there for over a week so no deposits or pending withdrawals totally random request.

 

[bigbear]

Surely on threads like the casino rep should get involved to provide some sort of an explanation.Otherwise potential new customers are going to go elsewhere so they know they will not be asked to jump through such ridiculous hoops.