bdbro
Dormant Account
- Joined
- Dec 11, 2009
- Location
- Bangladesh
i was lucky enough to win $4000 yesterday and got a mail saying they need to verify my docs
i have provided betsafe with the same id that i have provided all other casinos whom have accepted the same. This includes betson casino which is part of the same group plus, ladbrokes, 32red group, redbet, guts, inetbet, all slots, all star slots, vip lounge, vera and john , royal vegas, manaco aces, red flush, etcetc another 20 casinos apart from the ones i have mentioned.
Also nordicbet and maximo have verified me with the same id.
However betsafe have rejected this id and the reason is
"
Dear Amyn,
Thank you for your e-mail.
We kindly inform that you need to provide the international document (ID, passport, driving license), as the local one cannot be used for the verification purposes.
Thank you for the co-operation and have a nice day.
Best regards,
Artur
Betsafe Customer Service."
however, on their site it mentions clearly that a national id is one of the accepted types of id. But to oblige i sent another id which is my international drivers permit(pls note they have accepted proof of address and proof of payment which is a snapshot of my neteller account) and this was rejected in under a minute.
I have mailed them with the same question regarding my id but no answer, so as my last resort i have just sent a PM to the casino euro rep which is in charge of betsafe and betson on this site. This confuses me even more since betson have accepted my docs but the same id has been rejected by betsafe.
Apart from the two id's i already provided i do not have anything else on hand.
As you can imagine, i am frustrated, frustrated and frustrated.
Lastly, i would like to mention that redbet, 32red group and ladbrokes have paid me winnings of 20,000$ each immediately on the basis of my national id, and this also in the last month.
Any ideas would be appreciated as i have heard good things regarding this casino hence frustration and confusion galore on my part
i have provided betsafe with the same id that i have provided all other casinos whom have accepted the same. This includes betson casino which is part of the same group plus, ladbrokes, 32red group, redbet, guts, inetbet, all slots, all star slots, vip lounge, vera and john , royal vegas, manaco aces, red flush, etcetc another 20 casinos apart from the ones i have mentioned.
Also nordicbet and maximo have verified me with the same id.
However betsafe have rejected this id and the reason is
"
Dear Amyn,
Thank you for your e-mail.
We kindly inform that you need to provide the international document (ID, passport, driving license), as the local one cannot be used for the verification purposes.
Thank you for the co-operation and have a nice day.
Best regards,
Artur
Betsafe Customer Service."
however, on their site it mentions clearly that a national id is one of the accepted types of id. But to oblige i sent another id which is my international drivers permit(pls note they have accepted proof of address and proof of payment which is a snapshot of my neteller account) and this was rejected in under a minute.
I have mailed them with the same question regarding my id but no answer, so as my last resort i have just sent a PM to the casino euro rep which is in charge of betsafe and betson on this site. This confuses me even more since betson have accepted my docs but the same id has been rejected by betsafe.
Apart from the two id's i already provided i do not have anything else on hand.
As you can imagine, i am frustrated, frustrated and frustrated.
Lastly, i would like to mention that redbet, 32red group and ladbrokes have paid me winnings of 20,000$ each immediately on the basis of my national id, and this also in the last month.
Any ideas would be appreciated as i have heard good things regarding this casino hence frustration and confusion galore on my part