I'm a frequent depositor at BP and have followed this link since the cashier/cash-out issue occured (I was unable to withdraw, no time frame issue) and I wonder; have BP also been unable to directly contact their members to inform them during this period?
I have not received any explanations or excuses anyway, and still not. Yesterday I received the usual promo mail but nothing about it there either. I expected some sort of explanation and/or excuse, "we'll do everything to prevent this from happening" or something, but nothing but standard phrases. I also certainly expected at least some small free chip, but nope, you have to deposit first.
You can of course argue that chat is available for inquires, did that once, will be fixed in 12 hrs, took about 5 more days. IMO the obvious thing to do is to send e-mail to members, if not possible, do it ASAP.
It's a good thing Nicolas answers questions quite promptly here and yes I think he's nice too. Just wish some of that reasurring info could have reached me as member by e-mail at some point when possible.
Have a nice weekend guys and gals
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Go Diane!!!
I love your proactiveness and 'can do' attitude
Us Brits would just stand in an orderly queue and wait to get shafted
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This is BetPhoenix's first and only problem with ME.
Fair enough, but they have a history with others.
I made a poor choice of casino. Screwed is too strong of a word -- its your word,not mine. Yes, I am disappointed and discouraged. I plan to get the y full $848 owed me. Of that $150 was my own money, the rest was winnings. But I expect to get paid and will do all I can to stay the course and not give up.
Yes that word was mine - and it is very apt. You should be paid the full amount and we all agree on that point....and you are right not to give up.
I am interested in sharing my experiences, but I am not going to take responsibility for everyone else. I am no justice vigilante. I am sharing my experiences and others can decide what to do. I am not going to tell people what to do, but will share all info gathered for them to make their own choice. Just like I made my own choice.
Don't use me as your soapbox. While I appreciate your concern, you are taking this is to a level far beyond Diane.
I care too about others here on this forum, but I do it by sharing factual experiences and data -- not making inflamatory statements while the jury is still out.
Maybe you think jury has rendered decision and trial is over, execution of guilty completed -- but I am not there yet.
Let everyone reach their own conclusion with the facts and timelines I continue to provide.
Diane
I can sense some aggression here....and it is not warranted. I have not attacked you AT ALL. In fact, I'm on your side 100% as is everyone else (except the casino of course). You are directing your frustration etc at the wrong target.
How am I using you as a soapbox? Mentioning what you posted (publicly) and using it as an example is hardly 'using' you for anything. I have to say I'm really disappointed with that comment, as I am with the 'justice vigilante' label.
As far as taking the issue 'beyond Diane' - well of course I am, the issue is way more than about you personally - it's about players waiting weeks and weeks to be paid what it legitimately theirs, with no explanation provided apart from 'technical difficulties'. It's about a casino that is happy to take your money instantly, but pay you when they 'get around to it'.
It's about a casino that states 7-10 business days as it's standard cashout timeframe....which is shocking to say the least....but they don't even abide by that - and do you know why they have these cashout terms?? They have them because people accept them.
You are obviously not happy and quite concerned about the cashout timeframes. You posted on an almost daily basis about whether or not you were paid, and you emailed Nicolas several times - even though the stated timeframe of 10 business days had not even passed. Why would you do that if you weren't worried yourself? Hell, I would be considering others have been waiting weeks.
My point? Well, all the stuff you posted here was obviously your own experience along with some data (not being paid after 10 bus days is data it's not an opinion), and I assume you did this to assist others who might be in the same boat or thinking of depositing at BP in the future. No problem. It is exactly what I'm doing - sharing my experiences of online gaming in general and what constitutes a trustworthy and sound operation.
You don't have to take my advice or agree with anything I say. I post here to make it clear to anyone who might be new to the industry or haven't played anywhere else except BP that this is not the way things should be done and that there are much better places to play.
You seem to like bonuses which is great. If you want to take the 200% or 900% bonuses or whatever, then you have to accept that it might take several weeks to be paid. You know that now, even if you didn't before. So, if you deposit again you know that's how it rolls. BP are not going to change their policies while players keep going back and supporting the present ones.
Finally, everything I have said is based on nothing but the facts. The huge delays, the empty promises, the unanswered emails, the lack of communication and the inability to fix an issue with their cashier inside of 5 days (just to name a few). I'm not making any of this up, you have stated it yourself - I am just putting 2 and 2 together and getting 4. You are interested mainly in your own situation and getting paid, and thats understandable.....but nothing I say or do is going to get in the way so I will continue to call it as I see it - and you can sit it out and wait, as that is your choice.
I'm not your enemy Diane. I get really angry when I see players getting treated like dirt, and, whether you like it or not, you are. I'm supporting you - please don't take it as anything else
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No!
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Does this mean all payment issues have been resolved for those of you who have posted here?
Not much happening here lately.
I will rephrase that.
Not so well formulated question I guess
Does anyone here still have payment issues?
I never had, but I'd greatly appreciate if you tell, don't know whether to deposit there again or not.
Emme
Not so well formulated question I guess
Does anyone here still have payment issues?
I never had, but I'd greatly appreciate if you tell, don't know whether to deposit there again or not.
Emme
When i started playing there 7-8 months ago I was paid in 4-5 days with Moneybookers. I guess you can't expect that for now.
Well you can see from the last post that you will have to wait around 2weeks to be paid if you win. If you're happy with that then go for it, but be aware there is nothing anyone can do to help you if there are even longer delays (which seems to be the norm with this place
Personally I would avoid them like the plague and stick with accredited casinos. If you want somewhere that pays in 24 hours or less no exceptions then you can't go past Inetbet.
Good luck
I usually stick with the accredited casinos. I mainly play the tournaments at BP and have been very lucky doing that. Don't think I would even consider depositing there anymore if it wasn't for that.
I say a big ol eff to that....but thanks for telling us maybe Max will see this and investigate despite the used PAB.
