Betphoenix experiences?

[takethemoney]

I made a withdrawal request from BetPhoenix on the 7th/8th and have been getting the run around. They told me 7-10 business days then came Friday and I talked with Omar was also told to email that same address and still no reply. This is my first withdrawal and the experience playing was great I was ready to put some of my winnings back into their casino until now. I even asked if there was a delay and he just simply didnt respond so after 5 minutes I gave up. I hope this $975 isn't going down the drain.

Hopefully Nicolas will show up soon and explain this and other delays for everyone. Don't panic yet. Sadly, I believe many casinos are having processing problems for USA customers. I'm not liking this trend we are seeing. I'm really back in the abstain mode again until things change.

 

[De Beuker]

A casino that has its cashiersystem down for more than 4 days should instantly fire its tech team.
An online casino thats unable to take deposits for more than 4 days?
Never heard of it, until now.

Makes the whole operation look rather amateuristic.

 

[anniemac]

I've got to agree with you DeBeuker. I can understand (well not really) a casino having processor problems paying people but never ever heard of one not being able to take deposits.

If there is no money coming in, there can't be money going out, unless they have a large amount of money on hand.

Not all casinos are having problem because I've had 2 withdrawal paid by CW in the last 2 weeks in less than 24 hrs.

 

[2btakn]

I've got to agree with you DeBeuker. I can understand (well not really) a casino having processor problems paying people but never ever heard of one not being able to take deposits.

If there is no money coming in, there can't be money going out, unless they have a large amount of money on hand.

Not all casinos are having problem because I've had 2 withdrawal paid by CW in the last 2 weeks in less than 24 hrs.

I actually cashed out from CW the same time as Betphoenix and 4 more times since so I think I will stick with them. I also sent a PM to the guy on here so maybe he will know something.

 

[petro]

...but you are from Australia, right? That means you can play just about any casino that you want.

This is not completely true. I can't provide the exact numbers but I would estimate that Australians are unable to play at 50% of online casinos due to laws similar to America.

A casino that has its cashiersystem down for more than 4 days should instantly fire its tech team.

If this is true, I would be very worried if I had a withdrawal pending at this casino.

 

[Diane]

A big issue like your cashier being down tends to effect a casino's operation pretty heavily. Diane, have you provided the casino with the completed cashback form and copies of your ID and a recent utility bill? You will also need copies of any credit cards you used to deposit.

There's a link for the authorization form on this page:

You do not have permission to view link Log in or register now.

You don't want to be contacted at the end of five days with this request if you haven't already sent stuff in. You can at least get it ready.

_____________________________________________________________

Thank you - I have sent to emails to "payouts" asking them what documentation they would require from me all without any response. I did send them unsolicited my driver's license and recent bill asking if they needed anything more ---- no response.

EAch of the times I have asked "live chat" what was needed or what I could do to expedite they told me "they would contact me..."

CWC, Villento, and other sites have been able to pay me regularly over the last few weeks. Now just this dead stop at BetPhoenix.

Will report back as I know something/anything.

Diane

 

[snoddy]

I still have not receieved the $325 withdrawal requested on 31/12.
Personally I believe i never will. They must have serious cashflow issues. At least they have stopped taking deposits, no more players to get ripped off.
Hopefully Nicolas will find another casino that ticks all the boxes. I believe he has been badly let down too although you cannot expect him to admit that on a forum, professional to the end.

 

[Nate]

Has anyone received their funds after Nicolas responded? If not, have you received a timeline from ANYONE with regards to your withdrawals?

It is very important that Bryan is alerted to this if there is 'Slow Pay' on the go. Has anyone alerted Bryan to this fact or even submitted a PAB?

If Betphoenix are having issues, it's important that other players are aware so they too are not stalled.

Nate

 

[takethemoney]

I still have not receieved the $325 withdrawal requested on 31/12.
Personally I believe i never will. They must have serious cashflow issues. At least they have stopped taking deposits, no more players to get ripped off.
Hopefully Nicolas will find another casino that ticks all the boxes. I believe he has been badly let down too although you cannot expect him to admit that on a forum, professional to the end.

Shit! 12/31? Way too long! Damn it, I really had high hopes for this casino. Nicolas with BP is like a beautiful Rembrandt in a toilet room....it just doesn't belong. Nic, get outta there! It has to be causing you a huge amount of cognitive dissonance and that is just not healthy!!!! You're better than that.

 

[Nifty29]

Shit! 12/31? Way too long! Damn it, I really had high hopes for this casino. Nicolas with BP is like a beautiful Rembrandt in a toilet room....it just doesn't belong. Nic, get outta there! It has to be causing you a huge amount of cognitive dissonance and that is just not healthy!!!! You're better than that.

You read my mind.

Nicolas - you know the old saying about lying down with dogs

Personal reputation is so important and you have worked hard to build and maintain yours. Don't be dragged down by a third-rate operator.

PEOPLE - THINK VERY CAREFULLY BEFORE YOU DEPOSIT HERE.

 

[vinylweatherman]

You read my mind.

Nicolas - you know the old saying about lying down with dogs

Personal reputation is so important and you have worked hard to build and maintain yours. Don't be dragged down by a third-rate operator.

PEOPLE - THINK VERY CAREFULLY BEFORE YOU DEPOSIT HERE.

I don't think that's a problem at the moment

This is probably the FIRST time a casino has told the TRUTH about a "technical issue". Usually, operators have "selective technical issues", that always seem to prevent them from PAYING players, yet have no impact on TAKING money from players.

This one has prevented the casino from TAKING money, thus they CANNOT "scam" anyone at the moment, nor even hide cashflow issues by using new deposits to cover existing withdrawals.

If the casino doesn't fix this quickly, they are out of business, a good incentive for them to "pull their fingers out" over this.

 

[Nifty29]

I don't think that's a problem at the moment

This is probably the FIRST time a casino has told the TRUTH about a "technical issue". Usually, operators have "selective technical issues", that always seem to prevent them from PAYING players, yet have no impact on TAKING money from players.

This one has prevented the casino from TAKING money, thus they CANNOT "scam" anyone at the moment, nor even hide cashflow issues by using new deposits to cover existing withdrawals.

If the casino doesn't fix this quickly, they are out of business, a good incentive for them to "pull their fingers out" over this.

LOL. Quite.

 

[2btakn]

BetPhoenix

Has anyone received their funds after Nicolas responded? If not, have you received a timeline from ANYONE with regards to your withdrawals?

It is very important that Bryan is alerted to this if there is 'Slow Pay' on the go. Has anyone alerted Bryan to this fact or even submitted a PAB?

If Betphoenix are having issues, it's important that other players are aware so they too are not stalled.

Nate

Last Wed. I was told I would receive my withdrawal early this week or sooner..Friday was the 10th business day. When I asked Omar in live help on Fri. is there something that is delaying he didn't answer and said to email [email protected]. And of course...nothing. I do wanna Pitch a big bitch but not sure how all this works still learning how to just post on here lol.

 

[annabellie57]

Hi. This is my first post. I usually just come in here for info cause I dont usually have any issues with a casino. I wanted you to know what I found out from Sam. I sent an email to him today, cause I have been waiting for a payout. And that I was feeling a little uneasy about it. He said the upgrading of the cashier system should be completed today or tomorrow. And then all customers will be taken care of. Sam has never lied to me before and has always been very helpful. So I am hoping he is being honest with me now.

 

[greasemonkey]

Yeah, this feels a bit different than other casinos that act up and start heading to the rogue pit... Nicolas posting, Sam answering live chat and emails and pretty much disclosing their issues... I don't like it one bit but I have a better feeling about it than I would if most other operators were doing it because they have kept an open lane of communication and their issues are front and center to see for yourself, they cant take payments, if they were scamming they would take the payments and leave IMO.

 

[Diane]

I received this email this morning, I suspect its just a "form" reply that went to many others. I don't know if PAB is proper protocol when Nicolas has been responding previously on the forum? But he has gone silent these last few days although LaurieJim apparently has his ear and a way to "talk" to him and she has been providing some updates.

Max/Bryan - what you do you suggest? I don't have a real PAB yet, since I am just at business day #6 when they state 7-10 days for their withdrawal processing time. Others have waited much longer, so are already in the situation of being underdelivered. But I am just the one squawking right now on lack of communciation.

Diane
____________________________________________________________
Dear Customer,

Thank you for contacting us. We are currently going through a major software upgrade; therefore, we don't have access to any of our systems, please contact us in 48 hours. Thank you for your patience and understanding

Best regards,

Bet Phoenix Casino
_____________________________________________________________

 

[LaurieJim]

I received this email this morning, I suspect its just a "form" reply that went to many others. I don't know if PAB is proper protocol when Nicolas has been responding previously on the forum? But he has gone silent these last few days although LaurieJim apparently has his ear and a way to "talk" to him and she has been providing some updates.

Max/Bryan - what you do you suggest? I don't have a real PAB yet, since I am just at business day #6 when they state 7-10 days for their withdrawal processing time. Others have waited much longer, so are already in the situation of being underdelivered. But I am just the one squawking right now on lack of communciation.

Diane
____________________________________________________________
Dear Customer,

Thank you for contacting us. We are currently going through a major software upgrade; therefore, we don't have access to any of our systems, please contact us in 48 hours. Thank you for your patience and understanding

Best regards,

Bet Phoenix Casino
_____________________________________________________________

I consider Nicolas a great friend who helped me at one of the lowest times in my life when I lost my Husband Jim in Oct. He was one of two casino reps that contacted me to see if I needed anything at all, this is why I have so much respect for Nicolas and if he says there is an upgrade problem, I dont doubt his word.

I chat with Nicolas as a friend and as an affiliate for our site and I dont even play at Bet Phoenix. Sam is also another good guy who always wants the players happy, its refreshing to see a casino Rep who makes himself avail. to players on the boards as we players can get frustrated, more so if your a US player..

Nicolas will update as soon as he has word about this issue, this I know to be true fact.

Laurie

 

[DiamondGeezer]

This is purely hearsay but they are a fairly big US facing Sportsbook so I wouldn't hit the panic button just yet.

 

[Diane]

Laurie,
Thanks for the reply. I am sorry about the loss of your husband. Friends and family are those we must lean on in times of severe sadness,so i am glad you had him for that.

Diane

 

[greasemonkey]

I agree LaurieJim. Not only is Nicolas good but Sam is overlooked here IMO. He has the guts to get on live chat and call even in order to assure people. I think he does want players happy and he is not ignoring emails, ignoring live chat or any such thing. He is admitting there is a problem, he is saying it will be fixed and he is also stating he will try and hurry payments once it is fixed.... it makes me trust them MORE somehow and I will be meeting up with my nemesis slots Achilles, as soon as they can take deposits and payout again

 

[PaaskeDenmark]

They are not getting up on my website / forum that is for sure
hope things clear up soon, and we get some feedback again from Nicolas. As I don't like the silence at all My new domains getting bought end of this week, so if they wanna get in my boat, they better things sorted asap. Or else I am not supporting this. I am sorry but got a bad feeling, seems like we have seen this before

 

[Nifty29]

I think we all agree that Nicolas and Sam are nice people. Fair enough.

The question is how much that counts for when some players have been waiting almost a month without being paid.

I'm sure everyone remembers how nice the people from Lock were along with Louise from Rushmore, and that didn't help anyone in any practical sense apart from buying more time for the casino by falsely reassuring players.

I can tell you if it was me waiting for weeks to be paid, I wouldn't be saying "oh well I'll just cop it because the manager is a nice Guy ".

 

[jod5413]

I think we all agree that Nicolas and Sam are nice people. Fair enough.

The question is how much that counts for when some players have been waiting almost a month without being paid.

I'm sure everyone remembers how nice the people from Lock were along with Louise from Rushmore, and that didn't help anyone in any practical sense apart from buying more time for the casino by falsely reassuring players.I can tell you if it was me waiting for weeks to be paid, I wouldn't be saying "oh well I'll just cop it because the manager is a nice Guy ".

That is exactly how I think. What everyone is ignoring is that these reps have to be aware of the problems. Nice folks or not, their "allegiance" is to their employer, not the player. I guess what I am saying is "friendly" or not, they are in on the mess their casinos are creating.

 

[NicolasJohnson]

Hi Guys,

I'm really sorry for the delay in reply.

@ Diane
I replied to your ticket today; sorry yesterday was my day off

@ Anyone else having issues, please send me a PM, I'll look into it right away. :notworthy

@ Everyone mentioning Sam
Yes, he is a great person, and someone I'm proud to call my friend. One of the best Reps and Casino Employees I have ever have the pleasure of meeting. And I know many people in this industry

@ Laurie,
Thanks. :notworthy

@ jod5413
I for one would not be here if I thought we were ripping people off. That is not the same as me saying I will quit a job a the first sign of turbulence.

I guess what I'm trying to say is that it isn't only loyalty to my employer, I also have to be able to sleep at night.

@ Everyone,

We have been and are having technical issues. We have been trying to get them fixed as fast as possible, which I know is way longer than it should take. This shouldn't have happened to begin with.

I completely understand everyone who is feeling uneasy with this recent issue. All I can say is that I, and everyone else here, are sorry you are having to deal with these issues. We will do everything in our power to ensure they do not happen again.

In terms of trust, I know this is something that has to be developed over time. I know this issue is a step back, but it is a step that I'm confident will be followed by two steps forward. As has been mentioned, our business is backed by our long standing Sports business, which will ensure we can float through this storm that is affecting US-facing online casinos.

I can understand those who want to wait and see what happens.

@ Those players worried about cashouts - You will be paid. I'm 100% sure of that.

 

[Diane]

Earlier today I received a PM from Nicolas assuring me that he will take care of getting me paid once they are past their technical difficulties.

I thanked him for the personal reply and that I would be appreciative of his involvement in the matter. Will keep you all posted.

Diane

 

[Nifty29]

Earlier today I received a PM from Nicolas assuring me that he will take care of getting me paid once they are past their technical difficulties.

I thanked him for the personal reply and that I would be appreciative of his involvement in the matter. Will keep you all posted.

Diane

Am I correct in saying that you, like Snoddy, cashed out well before the cashier went down i.e. the 'technical difficulty'?

If so, what has the cashier crash got to do with either of you, or any others who cashed out before that and are waiting to be paid?

The answer is nothing. Unless, of course, there is more than one 'technical difficulty' that is also preventing funds being sent out.

Everyone has to accept that Nicolas is doing his best at damage control, but he cannot tell you the whole truth - even if he wanted to. Anyone who thinks they are being kept fully informed is not being realistic.......it's great that some people will vouch for Nicolas personally, but the reality is that players have been waiting weeks or months to be paid. Nice guy or not, it is approaching rogue behaviour.

In my experience, casinos that use the 'technical difficulties' line to explain away non-payment etc are usually on their last legs. Of course I could be wrong, and I hope for those members here owed money that I am, but if I had to put my last $20 on it......

 

[DiamondGeezer]

As has been mentioned, our business is backed by our long standing Sports business, which will ensure we can float through this storm that is affecting US-facing online casinos.

I can understand those who want to wait and see what happens.

@ Those players worried about cashouts - You will be paid. I'm 100% sure of that.

To me this sounds like they are having trouble with their payment processors and that the problem may well be out of their hands.

US facing Sportsbooks generally only get into trouble after the Superbowl so it would be highly surprising if the whole company was in difficulties.

It's far more likely IMO they are genuine and trying to pay but can't because funds have got seized at third party processors.

 

[Diane]

Am I correct in saying that you, like Snoddy, cashed out well before the cashier went down i.e. the 'technical difficulty'?

If so, what has the cashier crash got to do with either of you, or any others who cashed out before that and are waiting to be paid?

The answer is nothing. Unless, of course, there is more than one 'technical difficulty' that is also preventing funds being sent out.

Everyone has to accept that Nicolas is doing his best at damage control, but he cannot tell you the whole truth - even if he wanted to. Anyone who thinks they are being kept fully informed is not being realistic.......it's great that some people will vouch for Nicolas personally, but the reality is that players have been waiting weeks or months to be paid. Nice guy or not, it is approaching rogue behaviour.

In my experience, casinos that use the 'technical difficulties' line to explain away non-payment etc are usually on their last legs. Of course I could be wrong, and I hope for those members here owed money that I am, but if I had to put my last $20 on it......

___________________________________________
First off I would never put my last $20, $100, or $1000 into any casino site.

Actually my withdrawal request happened either the same day or the following day when the cashier problems started. But their particular withdrawal terms (as I found out since this is my first withdrawal attempt) are a standard of 7-10 business days. Too long IMO, but that's their rules. It will influence my play there in future since its way too long compared to CWC, 3Dice, and Villento/Rich Reels --- but I am only on business day #7. So personally I am still within terms.

However, others have posted about waiting much longer to get paid. Someone said waiting since 12/31 and the other was the first week in January.

Diane

 

[2btakn]

Got it!!

___________________________________________
First off I would never put my last $20, $100, or $1000 into any casino site.

Actually my withdrawal request happened either the same day or the following day when the cashier problems started. But their particular withdrawal terms (as I found out since this is my first withdrawal attempt) are a standard of 7-10 business days. Too long IMO, but that's their rules. It will influence my play there in future since its way too long compared to CWC, 3Dice, and Villento/Rich Reels --- but I am only on business day #7. So personally I am still within terms.

However, others have posted about waiting much longer to get paid. Someone said waiting since 12/31 and the other was the first week in January.

Diane

I got my withdrawal today!!! I PMed Nicholas and he came through for me. Thank you so much. I would love to play there again but the withdrawal process is too stressful. 12 business days man.

 

[LaurieJim]

Nicolas just announced on our trivia chat that the cashier is up and running and the glitch is now fixed

Laurie

 

[nothappy]

Great news for a nice fellow and his workmates. I hope that this turns into a positive and they do well.

 

[Nifty29]

I got my withdrawal today!!! I PMed Nicholas and he came through for me. Thank you so much. I would love to play there again but the withdrawal process is too stressful. 12 business days man.

12 business days is disgraceful.

I'm really disappointed that some are glossing over these ridiculous timeframes and other shady practices,using ''Oh but the manager is really nice" as an excuse. I would be friendly too if I was able to hang on to money for weeks and weeks that rightfully belonged to someone else and get away with it.

People that support this kind of behavior by recommending them are NOT acting in the best interests of the player.

If you don't want to keep having to wait weeks to be paid when you win - stop depositing and send a clear message. You will be treated with contempt as long as you allow it.

 

[Lucky Loser]

i could not agree more.

A bit of sweet talk from the sales rep and all is forgiven. Dont people realise it's Nicolas' job to drum up business for the casino and do his best to smooth over real player concerns by using "Spin".

Sorry but this casino is a poor outfit and needs to lift its game. There are much better RTG casinos on the net.

 

[2btakn]

12 business days is disgraceful.

I'm really disappointed that some are glossing over these ridiculous timeframes and other shady practices,using ''Oh but the manager is really nice" as an excuse. I would be friendly too if I was able to hang on to money for weeks and weeks that rightfully belonged to someone else and get away with it.

People that support this kind of behavior by recommending them are NOT acting in the best interests of the player.

If you don't want to keep having to wait weeks to be paid when you win - stop depositing and send a clear message. You will be treated with contempt as long as you allow it.

I dont support the timeframe it took to get my withdrawal back but I do appreciate the fact that when I asked for help I got a response. I won't be depositing there unless and until they come to a shorter timeframe for withdrawals.

 

[snoddy]

I dont support the timeframe it took to get my withdrawal back but I do appreciate the fact that when I asked for help I got a response. I won't be depositing there unless and until they come to a shorter timeframe for withdrawals.

I too had responses - ," you will get your money asap"
"give us a few more hours " etc
all before the so called upgrades, problems.

Now on my 18th business day.
Guess what - I should receive the money "soon"
I will let you know

 

[2btakn]

I too had responses - ," you will get your money asap"
"give us a few more hours " etc
all before the so called upgrades, problems.

Now on my 18th business day.
Guess what - I should receive the money "soon"
I will let you know

Have you sent Nicholas a PM on here? The cashiers and emails to payouts didnt work. I don't understand why I got mine before someone else that cashed out before. I hope your comes through someone said the "system" is now fixed. What withdrawal method did you use? I hope yours comes through. Keep us updated.

 

[Diane]

I dont support the timeframe it took to get my withdrawal back but I do appreciate the fact that when I asked for help I got a response. I won't be depositing there unless and until they come to a shorter timeframe for withdrawals.

____________________________________

I agree. The part that has made this much less painful is that there is someone who is responding to the issues. I respect that and especially someone who is willing to stand and take the "heat" from this group.

But a good rep can only do so much and then he has to rely on the team and organization behind him. If BetPhoenix continues to hold to a 7-10 business day cashout process, it will have a dramatic impact on their player base.

Diane

 

[Cabrair32]

To be accredited one of the qualifications are "paid in a timely manner".

Perhaps an actual time frame should be nailed down? For example some casinos pay instantly. Some pay in 24-48 hours. Some in 2 months if your lucky.

I would like to see it nailed down. Even if slightly vague it would be better than "timely". Perhaps something like 24 - 96 hours after cashout. Or 3 business days. Or whatever is reasonable.
Also, leaving some wiggle room for real tech issues. For example if QT goes down then the casino can't be expected to pay you in the time frame since you use QT. Also, snail mail time for checks. Still the withdrawals should be approved and paid/sent out within a few days.
A few of the accredited casinos are grossly over that time frame. I currently have a PAB against one so I can't be specific on that. I realize that I don't understand all the inner workings of payments and stuff. I do know that club world pays in a day or 2 almost every time. Why can't other accredited places? and why isnt it a pre requisite to being accredited? I mean more specifically than just "timely".

 

[NicolasJohnson]

12 business days is disgraceful.

I'm really disappointed that some are glossing over these ridiculous timeframes and other shady practices,using ''Oh but the manager is really nice" as an excuse. I would be friendly too if I was able to hang on to money for weeks and weeks that rightfully belonged to someone else and get away with it.

People that support this kind of behavior by recommending them are NOT acting in the best interests of the player.

If you don't want to keep having to wait weeks to be paid when you win - stop depositing and send a clear message. You will be treated with contempt as long as you allow it.

I agree 100% that 12 business days is wrong. It shouldn't be that way. There is no excuse for it. We are sorry.

I'm not glossing over the problem. It is real. I also don't think our affiliates gloss this over either. Working to solve a problem is not the same as denying it.

I completely understand players who avoid us until they see consistent timely payments from us. I'm sure those who take the precaution will realize it was unnecessary step.

I will point out that this issue has been a recent and short term issue. We normally deliver payments on time. Virtually every US-facing group has had delays in one point or another.

I'm expecting this to be a bump on an overall smooth road (well, as smooth as it can be for a US facing operation)

Kind Regards,
Nicolas Johnson
Bet Phoenix Casino Affiliate Manager

@ everyone who has PMed me, I have replied

 

[nothappy]

Sometimes it's good to be outraged. Sometimes it is better to listen and be a little bit understanding.

Let me tell you a quick story as to why I feel for Nicholas and Sam:

A few years ago, I was involved in a business in which we sold confections and would ship them to stores in nice boxes where they would then sell them to the public. We had a specific way of packaging them to insure freshness for a lengthy time. It worked and we were really trying to make the stores happy with us and our product.
We did well and needed to buy new boxes. So we invested in more boxes and kept on sending out our treats. An unknown problem occured however. It seems that the new boxes had a sharp edge to them that we could not notice. When being shipped this sharp edge made small holes in our packaging, allowing air to get in and ruining our product!
We felt horrible. We had many of the stores refuse to deal with us again and they were horribly not understanding to our problem.
We wanted so badly to be a good company. And we were. We just had a little problem that occured and many lost trust in us. We bent over backwards for the stores and even let them talk nasty to us at times (ala nicholas and Sam).
The bottom line was that we were a good company with the best of intentions. The stores that didn't give us a chance really missed out and we rewarded and still do reward the stores that were understanding and listened to us. Sometimes things are just out of your hands. Why can we not give Nicholas and Sam the benefit of the doubt for a small while and let them prove to us? I am not willing to condemn them just yet. Lets wait for a short while longer and watch, then decide.

 

[Diane]

I agree 100% that 12 business days is wrong. It shouldn't be that way. There is no excuse for it. We are sorry.

I will point out that this issue has been a recent and short term issue. We normally deliver payments on time. Virtually every US-facing group has had delays in one point or another.

<snipped> for brevity.
______________________________________________________________

Nicolas,
I do appreciate your responses here and also each PM you have sent me. You also deserve credit, as I said a bit earlier, your willingness to stand tall and answer every one of our questions.

One question in general that still puzzles me and I assume others. How can other casinos that serve US residents pay so quickly??

(3Dice, Villento, Rich Reels, CWC, and English Harbor group have all paid my withdrawals within 24-72 hours) yet it is difficult for BetPhoenix and other casninos besides those I have named? There have been no delays in my cashouts from the casinos I have named above even during the fray of the recent weeks with processors.

So it appears that it isn't a problem with ALL US-facing casinos ---- just certain ones. Can you help us understand why? A better understanding of your lengthy timetable and why your process takes so much longer compared to others might help us get a better perspective on BetPhoenix and how we view it in the future as one of our online gaming choices, once you are past this current spate of problems.

Thanks,

Diane

 

[anniemac]

Have you received your money yet, Diane?

 

[Diane]

Have you received your money yet, Diane?

Anniemac,

Not yet. Today is the 8th business day so technically, my payout is still within their stated timeframe.

However, Nicolas sent me a PM just a short while ago wanting to know the exact date of my initial withdrawal request (Sunday 1/16) He said he was tracking it closely to ensure that I got paid within their stated timeframe.

Thanks for checking.

Diane

 

[anniemac]

Hope it's soon.

 

[Nifty29]

I Virtually every US-facing group has had delays in one point or another.

I think that is an exaggeration, and even if it isn't, most of these operators have found a way to overcome issues without impacting their customers.

I mean, for goodness sake, you already have a 7-10 business day timeframe which is ludicrous. If that doesn't give you enough breathing space to get organised then someone isn't doing their job.

One question in general that still puzzles me and I assume others. How can other casinos that serve US residents pay so quickly??

(3Dice, Villento, Rich Reels, CWC, and English Harbor group have all paid my withdrawals within 24-72 hours) yet it is difficult for BetPhoenix and other casninos besides those I have named? There have been no delays in my cashouts from the casinos I have named above even during the fray of the recent weeks with processors.

So it appears that it isn't a problem with ALL US-facing casinos ---- just certain ones. Can you help us understand why? A better understanding of your lengthy timetable and why your process takes so much longer compared to others might help us get a better perspective on BetPhoenix and how we view it in the future as one of our online gaming choices, once you are past this current spate of problems.

The reason is that most other operators have plenty of reserve (rainy day) funds to cover such problems like EWX and othe processor issues.

It is obvious that BP does not have such a reserve, and will therefore always be exposed to the slightest hiccup in the payment processing industry. If you have a look at the Casino Cashout Policies thread you will better understand how reputable casinos (i.e. the ones that actually care about their players) run the financial side of their business:

https://www.casinomeister.com/forums/threads/cashout-policies-and-procedures.42101/

Whichever way you slice it, there are only a few reasons why there would be such ridiculous delays in payouts:

1. Lack of funds

2. Poor management

3. Both

Sorry, but I don't see how having a nice guy as a rep (and he is BTW) even begins to make up for these serious problems.

You can bet that there will be continuing issues facing US-friendly casinos, and that operations like BP will be seriously affected by every one of them due to their lack of preparation (as shown by this thread). Hence, these delays will happen again.

Players already risk their money playing the games - they shouldn't have to risk waiting weeks or months for their winnings as well.

I've often seen it posted by reps "You will definitely be paid. 100% for sure" etc etc. Well.......so they should be! You aren't doing them a favour by paying their winnings, you are doing what you are supposed to do!

There are not so few US-facing casinos that US players have to accept 3rd-rate service like this.

At the end of the say, it's a personal choice.......just don't say you weren't warned.

 

[Diane]

Hope it's soon.

Thanks.

I will post for everyone to know once this withdrawal process is completed.

Diane

 

[Diane]

I agree 100% that 12 business days is wrong. It shouldn't be that way. There is no excuse for it. We are sorry.

I will point out that this issue has been a recent and short term issue. We normally deliver payments on time. Virtually every US-facing group has had delays in one point or another.

<snipped> for brevity.
______________________________________________________________

Nicolas,
I do appreciate your responses here and also each PM you have sent me. You also deserve credit, as I said a bit earlier, your willingness to stand tall and answer every one of our questions.

One question in general that still puzzles me and I assume others. How can other casinos that serve US residents pay so quickly??

(3Dice, Villento, Rich Reels, CWC, and English Harbor group have all paid my withdrawals within 24-72 hours) yet it is difficult for BetPhoenix and other casninos besides those I have named? There have been no delays in my cashouts from the casinos I have named above even during the fray of the recent weeks with processors.

So it appears that it isn't a problem with ALL US-facing casinos ---- just certain ones. Can you help us understand why? A better understanding of your lengthy timetable and why your process takes so much longer compared to others might help us get a better perspective on BetPhoenix and how we view it in the future as one of our online gaming choices, once you are past this current spate of problems.

Thanks,

Diane

Nicholas, any insight you can provide this group in regards to why BetPhoenix's ability to process cashouts timely is different that some of the other US enabled casinos? Others have "guessed" why or made allegations of under-funding etc. Perhaps you could clarify for us why it is such a challenge. As with anything the more we know, the more comfortable we can be with the situation at hand.

Thanks,
Diane

 

[funeral979]

Anniemac,

Not yet. Today is the 8th business day so technically, my payout is still within their stated timeframe.

However, Nicolas sent me a PM just a short while ago wanting to know the exact date of my initial withdrawal request (Sunday 1/16) He said he was tracking it closely to ensure that I got paid within their stated timeframe.

Thanks for checking.

Diane

I went back a few pages trying to catch up on this thread, and couldn't find out which withdrawal method you are using....but I am puzzled by what you said was in the PM sent to you by Nicolas.

Tracking your withdrawal closely? Why not just pay you? Has it really come to this? Do these casinos actually have staff closely scrutinizing withdrawals...making sure they are paid on the 9th or 10th business day and not a moment sooner....just because that is the stated timeframe? Do they look at the withdrawals each day and say...."nope, this is only Mr. X's 8th business day, lets wait another day" Wouldn't it be easier to just pay them as they come instead of "tracking them" down to the last possible moment?

 

[Emmeline]

I'm surprised, puzzled and disappointed

I'm a frequent depositor at BP and have followed this link since the cashier/cash-out issue occured (I was unable to withdraw, no time frame issue) and I wonder; have BP also been unable to directly contact their members to inform them during this period?
I have not received any explanations or excuses anyway, and still not. Yesterday I received the usual promo mail but nothing about it there either. I expected some sort of explanation and/or excuse, "we'll do everything to prevent this from happening" or something, but nothing but standard phrases. I also certainly expected at least some small free chip, but nope, you have to deposit first.
You can of course argue that chat is available for inquires, did that once, will be fixed in 12 hrs, took about 5 more days. IMO the obvious thing to do is to send e-mail to members, if not possible, do it ASAP.
It's a good thing Nicolas answers questions quite promptly here and yes I think he's nice too. Just wish some of that reasurring info could have reached me as member by e-mail at some point when possible.


Have a nice weekend guys and gals

 

[snoddy]

I still have not received my withdrawal, 31/12.
I have been in regular contact with Nicolas, i do feel for the guy, he has tried to help me and is probably as frustrated as me.
I did receive an email from Sam who seems to be able to pay me only via moneygram.
Thing is if they can accept an instant deposit with Neteller why not simply pay out that way too.
Have not replied to Sam but I imagine they will charge me a huge fee for this method.
( Had to post again Nifty, cannot kep quiet ) especially since they are sending out the promo`s again.
Sam Says in his promo
``We'd like to let you know that we always keep in mind the fact that you are the #1 part of our business; and as such, we will always strive to offer great bonuses, fast payouts and top notch service!``

I`m now on business day 20.
Enough said !!!!!!