1. By continuing to use the site, you agree to the use of cookies .This website or its third-party tools use cookies, which are necessary to its functioning and required to achieve the purposes illustrated in the cookie policy.Find out more.
    Dismiss Notice
  2. Dismiss Notice
  3. Follow Casinomeister on Twitter | Facebook | YouTube | Casinomeister.us US Residents Click here! |  Svenska Svenska | 
Dismiss Notice
REGISTER NOW!! Why? Because you can't do diddly squat without having been registered!

At the moment you have limited access to view most discussions: you can't make contact with thousands of fellow players, affiliates, casino reps, and all sorts of other riff-raff.

Registration is fast, simple and absolutely free so please, join Casinomeister here!

ATTN: Casino Rep Cashout Policies and Procedures

Discussion in 'Online Casinos' started by Nifty29, Jan 18, 2011.

    Jan 18, 2011
  1. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    We all know that every casino has it's own way of doing things when it comes to cashout time.

    However, it is something that is scarcely understood by the player. Given it is the most important aspect of online gaming for most players, I feel it needs to be discussed from the casino point of view.

    I don't have a specific list of questions but a good place to start might be:


    Why does your casino implement the timeframes that it does?

    Do issues like EWX and processor affect your ability to maintain these timeframes? Why/Why not?

    If, for some reason, the funding situation was that there was temporarily insufficient money to cover affiliates and players, who comes first?

    I would invite any Rep to share their views on these matters or any other matters relating to paying players. It's not about who is better or worse, or giving anyone a hard time, it is a chance for us to consider some of the issues that maybe we wouldn't normally hear about.

    It would also be great for players to ask general questions relating perhaps to their own geographical circumstances. Please don't get into specific complaints etc - it's about educating ourselves. Knowledge is power!

    Time to take this Rep Friendly vehicle for a serious test drive. :)
     
    13 people like this.
  2. Jan 18, 2011
  3. BoyleCasino.com

    BoyleCasino.com Dormant account

    Occupation:
    Casino Operations Manager
    Location:
    Ireland
    Hi Nifty,

    Seems like a post as good as any to make my first comment!

    A time frame is generally put in place to allow for any checks that need to be done. If we promise a cashout within 24 hours but don't deliver (for whatever reason) then you guys wouldn't be too happy, but if we state 72 hours and deliver in 24, everyone is happy. It's just about giving people a fair expectation of when they will receive their money without leaving ourselves short of time should we need it. My guys generally check a withdrawal within a few hours of the request being put in. Pending approval for certain amounts and some basic play checks, we normally process withdrawals within a few hours.

    I couldn't answer the 'who gets paid first' question i'm afraid since I've never been in (and would never want to be in) that situation with an operator.


    Paul
     
    19 people like this.
  4. Jan 18, 2011
  5. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Thank-you for your input Paul :)

    I'm glad you decided to take the posting 'plunge'.

    Hope we hear some more from you in future!
     
  6. Jan 19, 2011
  7. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    Welcome to Casinomeister, Paul!! :)

    I am happy you stepped right up to answer Nifty's post. I really hope more reps will also start posting information for us players.

    Thank You, Paul! :thumbsup:
     
  8. Jan 19, 2011
  9. Glunn11

    Glunn11 Experienced Member

    Occupation:
    Content writer/online marketer
    Location:
    Idaho
    I'd also like to add my thanks to Paul for stepping up and interacting with the player community with simple, honest answers that are really things we should be entitled to know.

    Thanks Paul! :)
     
  10. Jan 19, 2011
  11. BoyleCasino.com

    BoyleCasino.com Dormant account

    Occupation:
    Casino Operations Manager
    Location:
    Ireland
    No worries folks, I do keep an eye on things here just never really had reason to post before...I'd hope that was a good thing ha! Always open to a good debate though, or answering sincere, genuine questions like this :)
     
  12. Jan 19, 2011
  13. 3Dice

    3Dice I-Gaming Industry Representative

    Occupation:
    -
    Location:
    -
    Assuming an account in good standing - and has cleared all security checks (which happen shortly after signup and after the first deposits - not at the first withdraw), 3Dice prides itself in not imposing any extra waiting time.

    A handfull of online processors supports an automated payout interface (Neteller, Moneybookers, c2p) - for these processors cashouts are instant.

    Other processors require manual - but still online - input of transactions (ecocard, qt, ...) - cashouts to those processors are handled continously every couple of hours.

    A third group of processors like checks and bankwires are handled once a day.

    Since there is no induced waiting time - there is also no 'flush' concept - you can however lock individual transactions via support - or setup your account to disallow reversing of any withdraw (in your account options). This will make sure you can't reverse for example a check that is waiting to be picked up.

    We also publish the average payout times on our zeitgeist information page. At the time of this writing almost 60% of transactions are handled in less than 30 minutes.

    Propper contingency planning and funding makes sure that events like that will never be visible to our players.

    Again, propper contingency planning eliminates the possibility of that ever occuring. But purely hypothetical, players.
     
    17 people like this.
  14. Jan 19, 2011
  15. Pulver

    Pulver Senior Member PABaccred webmeister

    Occupation:
    Technical
    Location:
    Tellus
    Cudos to 3dice! That is the way it SHOULD be! :thumbsup:
     
  16. Jan 21, 2011
  17. Glunn11

    Glunn11 Experienced Member

    Occupation:
    Content writer/online marketer
    Location:
    Idaho
    Thanks Enzo for the insight into 3Dice's cashout policies. I, for the life of me, cannot understand why more casinos don't do (usually) all necessary verification during the player's first time in the casino, and not when he or she withdraws, except to make players become impatient with the red tape and reverse their withdrawals.

    Looking forward to hearing more about the details of the casino cashier from other casinos.
     
  18. Jan 21, 2011
  19. BoyleCasino.com

    BoyleCasino.com Dormant account

    Occupation:
    Casino Operations Manager
    Location:
    Ireland
    To answer that for you, alot of operators still don't have automated verification, although I believe certain jurisdictions now force KYC for every single new account. I'm not too savvy on the whole KYC requirements to be perfectly honest, but I do know that these verification checks are actually quite expensive so that probably explains why many don't do it in the first instance and only when it's going to cost them money paying a player out.
     
    2 people like this.
  20. Jan 26, 2011
  21. Jeannie

    Jeannie Experienced Member

    Occupation:
    slot attendant
    Location:
    Calgary
    Question....

    I recently cashed out 300 from AllSlots (first cashout ever), did the EFT (i'm Canadian so EFT is an option) and did not have to produce docs... is this because providing all my banking info is sufficient?
     
  22. Jan 27, 2011
  23. jod5413

    jod5413 Is That Better?

    Occupation:
    having a good time doing anything
    Location:
    somewhere on the planet
    Congrats on your win, Jeannie!! As far as why you didn't need to give them any additional papers, don't wonder, be happy!! It is a WD to remember for good reasons! :thumbsup:
     
  24. Feb 3, 2011
  25. felicie

    felicie Dormant account

    Occupation:
    self employed
    Location:
    somewhere else
    I've never had to send docs to MGS casinos, only have to Rivals and RTGs. Wtgo at Allslots. :cheers:
     

Share This Page