Scarlett.Irons
Dormant account
- Joined
- Feb 16, 2011
- Location
- Cambridgeshire
Hi All,
I am new to online Casino's & to this forum, and feel very disapointed with my first experience.
Anyway, this is the problem I have -
I signed up to Betfred, and I start off by saying I didnt choose them because of any bonus offers I had seen - I really didnt do any research whatsover (I dont know why I chose them over any other casino).
I then deposited £100 (I have to admit at this stage I was just going to play Blackjack, as I am not really familiar with any other game).
Once I had made my deposit I was greated with £100 bonus, which as said previously I hadnt looked for, nor asked for (and being new to casino's, I feel the way it is given is very misleading).
So I have gone through the depositing process, and I enter the casino - And as said previously I am looking for Blackjack, so I find it under table games, but as I find it I see a game called Blackjack switch, and think to myself this looks interesting, so proceed to open game.
Now I am a couple of weeks down the line now, and have enjoyed my experience with playing Blackjack switch, and one or two other Blackjack games, I had initially came here to have fun, and was not expecting any massive wins, but I have been rather lucky, and have found myself with £6000 in my balance - so last night I decided to ask how I would withdraw cash (not because I wanted to withdraw the whole amount, and leave Betfred - mainly because I was feeling quite smug with myself, and the amount I had in account, would solve a lot of problems for me and missus after not long becoming a father - anyway thats probably more suited to another forum, lol).
I was initially told that I would need to meet a wager, and they would check if I had met it, they came back to say I had and then said they had noticed that I had been playing blackjack and therefore this doesnt meet the wager, and so my balance would be taken away from me.
As you can probably understand, I am gutted - Now many of you are going to say thats the way all casinos work (which is fair enough if you know this, but my argument in all this is in my eyes I entered the casino with my £100, and was greated with the bonus, which I hadnt asked for, and the support staff last night said I agreed to, I can remember seeing a box to put a code in for a bonus, but I didnt put anything in there, so am not quite sure how I asked for it at all, but anyway I then proceeded to play - And as previously said I didnt expect to come away with any big amount, but what I did expect was when I clicked on 'play for real money' that if I won anything it would be mine, and if I lost anything it would be the casinos - I am sure I have no argument if I had lost my £100!!!).
Anyway rant over, and I am sorry for the way I have typed this, and grouped it together - I just wanted to get my side of the story across and typed it as I remembered it.
I am probably small fry, and my view in all this is more than likely not going to be considered in all this - but I have just come away from this with a very nasty taste in my mouth, and I am hoping you guys will see that I kinda feel cheated!!!
Thanks for taking the time to read to the bottom.
I am new to online Casino's & to this forum, and feel very disapointed with my first experience.
Anyway, this is the problem I have -
I signed up to Betfred, and I start off by saying I didnt choose them because of any bonus offers I had seen - I really didnt do any research whatsover (I dont know why I chose them over any other casino).
I then deposited £100 (I have to admit at this stage I was just going to play Blackjack, as I am not really familiar with any other game).
Once I had made my deposit I was greated with £100 bonus, which as said previously I hadnt looked for, nor asked for (and being new to casino's, I feel the way it is given is very misleading).
So I have gone through the depositing process, and I enter the casino - And as said previously I am looking for Blackjack, so I find it under table games, but as I find it I see a game called Blackjack switch, and think to myself this looks interesting, so proceed to open game.
Now I am a couple of weeks down the line now, and have enjoyed my experience with playing Blackjack switch, and one or two other Blackjack games, I had initially came here to have fun, and was not expecting any massive wins, but I have been rather lucky, and have found myself with £6000 in my balance - so last night I decided to ask how I would withdraw cash (not because I wanted to withdraw the whole amount, and leave Betfred - mainly because I was feeling quite smug with myself, and the amount I had in account, would solve a lot of problems for me and missus after not long becoming a father - anyway thats probably more suited to another forum, lol).
I was initially told that I would need to meet a wager, and they would check if I had met it, they came back to say I had and then said they had noticed that I had been playing blackjack and therefore this doesnt meet the wager, and so my balance would be taken away from me.
As you can probably understand, I am gutted - Now many of you are going to say thats the way all casinos work (which is fair enough if you know this, but my argument in all this is in my eyes I entered the casino with my £100, and was greated with the bonus, which I hadnt asked for, and the support staff last night said I agreed to, I can remember seeing a box to put a code in for a bonus, but I didnt put anything in there, so am not quite sure how I asked for it at all, but anyway I then proceeded to play - And as previously said I didnt expect to come away with any big amount, but what I did expect was when I clicked on 'play for real money' that if I won anything it would be mine, and if I lost anything it would be the casinos - I am sure I have no argument if I had lost my £100!!!).
Anyway rant over, and I am sorry for the way I have typed this, and grouped it together - I just wanted to get my side of the story across and typed it as I remembered it.
I am probably small fry, and my view in all this is more than likely not going to be considered in all this - but I have just come away from this with a very nasty taste in my mouth, and I am hoping you guys will see that I kinda feel cheated!!!
Thanks for taking the time to read to the bottom.
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