Hello everybody!
My first post here.
I am a fan of Net Ent games and I play at casinos using this software. I find things pretty straight forward with them. From time to time, in an attempt to 'reset' my luck I try a new casino I know it seems foolish, but somehow it works for me... and it never worked better than the last time!
I found Betboo while searching online. Website looks legit, and they say they are run by a company listed on the London Stock Exchange. I see it is a site focused more on Turkey and Latin countries.
Anyway, I made a 50 eur deposit, the casino welcome bonus kicked in, and boy was I in for a ride! I hit the jokers on Jackpot6000 3 times and I managed to finish the wagering requirement for the bonus at 3550 euro. I played mainly J6000 and some Gonzo's Quest at the end.
Live chat support confirmed that I met the requirements and advised to send in my verification documents, which I did right away and then I requested a withdrawal of 1550 euro. A couple of days later I couldn't log into my account and after asking about it on live chat, I've been requested to send photos of me holding the id. I promptly complied.
Today I come back to live chat and they eventually told me that I "hacked" the system by using a bot and they will investigate with Net Ent tomorrow. I tried to argue that I had no reason because I played slots and I've been told "what difference does it make?". They said to come back on live chat tomorrow afternoon.
Hopefully it will get resolved, but I begin to think I was unlucky winning this much, especially after seeing now that Betboo is not as reputable as other Net Ents.
My first post here.
I am a fan of Net Ent games and I play at casinos using this software. I find things pretty straight forward with them. From time to time, in an attempt to 'reset' my luck I try a new casino I know it seems foolish, but somehow it works for me... and it never worked better than the last time!
I found Betboo while searching online. Website looks legit, and they say they are run by a company listed on the London Stock Exchange. I see it is a site focused more on Turkey and Latin countries.
Anyway, I made a 50 eur deposit, the casino welcome bonus kicked in, and boy was I in for a ride! I hit the jokers on Jackpot6000 3 times and I managed to finish the wagering requirement for the bonus at 3550 euro. I played mainly J6000 and some Gonzo's Quest at the end.
Live chat support confirmed that I met the requirements and advised to send in my verification documents, which I did right away and then I requested a withdrawal of 1550 euro. A couple of days later I couldn't log into my account and after asking about it on live chat, I've been requested to send photos of me holding the id. I promptly complied.
Today I come back to live chat and they eventually told me that I "hacked" the system by using a bot and they will investigate with Net Ent tomorrow. I tried to argue that I had no reason because I played slots and I've been told "what difference does it make?". They said to come back on live chat tomorrow afternoon.
Hopefully it will get resolved, but I begin to think I was unlucky winning this much, especially after seeing now that Betboo is not as reputable as other Net Ents.