BetAt Casino is Accredited discussion

[Fleur-De-Lis]

Congrats!

Congratulations!
So glad I discovered this casino on CM - I have signed up a couple of days ago and already got my first w/d today ))

 

[dionysus]

well...that didnt take long lol

 

[chuchu59]

One area that can be improved on relates to the verification of documents I received a request for docs- id card and address proof and within an hour or so was sent an email stating the account was now fully verified. Several hours later I was surprised when I received yet another mail stating I needed to send a screenshot of my ewallet showing at least one transaction to the casino. Only after sending this can my account be fully verified. Well, I though this was fully verified a few hours ago when I was told they only required my ID card and address proof.. This is an area for improvement Igor.

 

[Igor82]

Human error at hand.

 

[aceking123]

Human error at hand.

your mail box full igor ? ? ? ?? or is it that human error again ?

 

[Igor82]

your mail box full igor ? ? ? ?? or is it that human error again ?

What you require is an extraction of data for a specific case on a specific game. I forwarded it to CS to handle accordingly however If you could email support directly in future they will be able to resolve this faster for you.

Try to use CM inbox for escalation of situations that you feel are taking too long or not being properly resolved, since frankly, I'm not technically a customer service agent and CM isn't our support line

 

[aceking123]

What you require is an extraction of data for a specific case on a specific game. I forwarded it to CS to handle accordingly however If you could email support directly in future they will be able to resolve this faster for you.

Try to use CM inbox for escalation of situations that you feel are taking too long or not being properly resolved, since frankly, I'm not technically a customer service agent and CM isn't our support line

you didnt need to go into so much detail , neither did you need to suggest its taking to long ? you could of just replied to me via casino mesiter as you hadnt replied hence to what i put up there thankyou ! & by the way had your cs solved or pointed me in the right direction on what i had asked for, there would be no reason to contact you via the forum & please dont think im being rude either .

 

[dionysus]

I didn't take as what Igor said to be a barb in any way, rather that he posted in the thread so as to let ALL members know about the topic and where to direct questions relating to it, instead of reiterating it in any future pms...nothing more, nothing less.

 

[aceking123]

I didn't take as what Igor said to be a barb in any way, rather that he posted in the thread so as to let ALL members know about the topic and where to direct questions relating to it, instead of reiterating it in any future pms...nothing more, nothing less.

im not, just a simple mail would of been ok via pm sent )

 

[Igor82]

im not, just a simple mail would of been ok via pm sent )

The answer was not in any way intended offensively. It simply makes more sense to use the usual channels of communication for day-to-day activity and requests of that nature.

 

[Andy Walker]

I'd hazard a guess that pm's should really be non business related, selling my "ways" by a somewhat friendship means doesn't bode well for me. maybe I am an exception?

 

[Igor82]

I'd hazard a guess that pm's should really be non business related, selling my "ways" by a somewhat friendship means doesn't bode well for me. maybe I am an exception?

Again, sorry?

I sincerely try to decipher your posts, but each time it feels like i'm trying to play sudoku using lego cubes. I ventured a guess by your previous two posts that you got offended over having comps offered, so i went through my sent item logs way back to 24th June, during which time you complained on our BBF thread with regards to games lag you've experienced back then.

As everyone else did who posted on that thread with an issue, you were contacted by me for your username, in order for me to organise a complimentary bonus in your account for the trouble. Since we have never communicated baring that one occasion, i take it, the situation of having a compensation offered must have offended you. If that is the case, our apologies for offering it.

 

[dionysus]

meh, I use 'em for both. Personal banter that's noone's business as well as business, because what I do with my account isn't always for public consumption.

 

[Andy Walker]

Again, sorry?

I sincerely try to decipher your posts, but each time it feels like i'm trying to play sudoku using lego cubes. I ventured a guess by your previous two posts that you got offended over having comps offered, so i went through my sent item logs way back to 24th June, during which time you complained on our BBF thread with regards to games lag you've experienced back then.

As everyone else did who posted on that thread with an issue, you were contacted by me for your username, in order for me to organise a complimentary bonus in your account for the trouble. Since we have never communicated baring that one occasion, i take it, the situation of having a compensation offered must have offended you. If that is the case, our apologies for offering it.

Sir you maybe suffering from the “Cassandra Effect?”

I would appreciate further responses via pm as this is not the platform to discuss personal issues.

Kind regards

 

[Igor82]

Sir you maybe suffering from the “Cassandra Effect?”

I would appreciate further responses via pm as this is not the platform to discuss personal issues.

Kind regards

I'd rather not risk further offence

 

[chuchu59]

Again, sorry?

I sincerely try to decipher your posts, but each time it feels like i'm trying to play sudoku using lego cubes. I ventured a guess by your previous two posts that you got offended over having comps offered, so i went through my sent item logs way back to 24th June, during which time you complained on our BBF thread with regards to games lag you've experienced back then.

As everyone else did who posted on that thread with an issue, you were contacted by me for your username, in order for me to organise a complimentary bonus in your account for the trouble. Since we have never communicated baring that one occasion, i take it, the situation of having a compensation offered must have offended you. If that is the case, our apologies for offering it.

I wont be offended. Gimme, gimme.

 

[dionysus]

I wont be offended. Gimme, gimme.

 

[rena35]

 

[chuchu59]

I wont be offended. Gimme, gimme.

Geeze this Igor is such a serious chap. Wanted to deposit and logged into Betat only to find a free chip. I dread to pull a prank on him on April Fool's Day.

 

[Igor82]

Geeze this Igor is such a serious chap. Wanted to deposit and logged into Betat only to find a free chip. I dread to pull a prank on him on April Fool's Day.

I actually thought it was quite funny

 

[aceking123]

the problem is with igor isnt that hes nice or not nice , when cs cant answer a question, then as casino meister member i can mail them from here , my point was cs couldnt help me hence for contacting igor , as per correct so called channels , he didnt reply so i joking put human error

 

[Constantine]

Hello Mrjones,

Hope you are doing well.

Igor is our Casino Director and as such i hope you understand that he is responsible for an array of things. From instructing the crediting of a simple bonus to negotiating deals and so on( NetEnt being one of them). Too numerous to be honest as to mention all of them here.

I would suggest that if you are in the rare situation of CS not being able to provide assistance to you and Igor does not reply within a reasonable timeframe(meetings,travels, etc), you can always contact me I will be more than happy to assist you.

Kind Regards

 

[aceking123]

Hello Mrjones,

Hope you are doing well.

Igor is our Casino Director and as such i hope you understand that he is responsible for an array of things. From instructing the crediting of a simple bonus to negotiating deals and so on( NetEnt being one of them). Too numerous to be honest as to mention all of them here.

I would suggest that if you are in the rare situation of CS not being able to provide assistance to you and Igor does not reply within a reasonable timeframe(meetings,travels, etc), you can always contact me I will be more than happy to assist you.

Kind Regards

hi , im well thankyou , hope your ok . thankyou just a simple reply is all what was asked for nothing more nothing less , as im reading this right correct channels is cs cannot help you ask here ,thats the point im making . it wasnt a push it was a jesture to which he had alreay put above no offence there , anyway my problem is resolved via pm sent via igor today )

 

[Constantine]

hi , im well thankyou , hope your ok . thankyou just a simple reply is all what was asked for nothing more nothing less , as im reading this right correct channels is cs cannot help you ask here ,thats the point im making . it wasnt a push it was a jesture to which he had alreay put above no offence there , anyway my problem is resolved via pm sent via igor today )

I'm fine also, thank you for asking

I'm glad to hear that the matter was resolved.

Kind Regards

ps. Is anyone else excited about the Champions League kicking off today? :clap:

 

[Igor82]

hi , im well thankyou , hope your ok . thankyou just a simple reply is all what was asked for nothing more nothing less , as im reading this right correct channels is cs cannot help you ask here ,thats the point im making . it wasnt a push it was a jesture to which he had alreay put above no offence there , anyway my problem is resolved via pm sent via igor today )

Hi all,

Costa, many thanks for explaining my position I don't feel is needed usually, but sometimes I feel customers need to have a modicum of patience as frankly as desperately we aim to serve - we cannot serve every whim and every desire on the spot, immediately. Some realism and perspective must be employed mrjones, such as:

1) Your request is not a simple one that can instantly be resolved. While available to you at your own leisure to extract (it) by using the system, the information you require needed work and calculation that was not suitable for the communication medium you opted for with us. As such, the reply you received from our Support team is that you cannot be helped RIGHT NOW (at that particular instance), not that you *cannot be helped*.

2) You sent me a message on a Sunday afternoon. I strive to help and many users here can vouch on my weekend responses, but occasionally i also have personal dealings to tend to, and of course - leisure at times This is what we work for after all i did not act on your issue that same day.

3) By Monday, you commented on my reply to another user and "tongue-in-cheek" asked if the status of my full inbox is human error. Now, moving this into public realm on a forum which scrutinises a business is more counter-productive than productive; for a very simple reason:

users reading that public post do not have any idea as to the nature of the issue (nor should they) - if it was ignored for a day, week, month, or it's severity. Publicly, following a suggestion for improvement, it simply does not add to our credibility which i found wasn't fair toward our efforts and decided to reply likewise, publicly. Please do bear in mind that your message arrived over the weekend and by this point you were pending a total of 6 working hours for your reply.

Which brings us here, a page later, with regret

I sincerely apologise for nor replying to you instantly with "thanks, im well - im on it"; however for the record, to whomever is reading: Please allow the weekend to be a "potential no reply zone" and if possible at least 24 hours in case we would be off, sick, holidaying or just busy. We might not be able to reply instantly and that does not mean we did not read or follow up on your issue.

There are 3 representatives of BETAT that are always present and regularly active:

1. Myself - Director - https://www.casinomeister.com/forums/members/
2. Constantine - Affiliate Manager - https://www.casinomeister.com/forums/members/
3. Karl - Casino Manager - https://www.casinomeister.com/forums/members/

If one of us falls on deaf ears, please feel free to message another. If you go on our profiles you will see all three of us are active members here.

I have acted for you in the meantime mrjones, e-mailed my team to look into the question for you and i believe you have also received a reply to your question.

Thank you for your patience and apologies once again.

mini-disclaimer: apologies on continuing this discussion in a public forum, however every comment (and our reply) reflects our business and either adds to, or takes away from our value, so while we strive to remedy any complaint and issue, i also appreciate honesty when commenting or posting about our business publicly. PM's are "free reign"

many thanks and apologies once again

Igor

 

[lotusch]

ps. Is anyone else excited about the Champions League kicking off today? :clap:

Defo! I love to watch CL football allthough my team PSV did not qualify.
They lost in the last qualifying stage against AC Milan which isnt a shame offcourse (1-1 and 3-1).
So my team will perform in the Europa League.

But defo looking forward to Man Utd-Leverkusen and Sociedad-Shachtar Donesks today,2 great matches I expect.
Also put a few quid in sportsbetting for today,if I win I can collect 150 Euro's with a 10 quid bet (accumulator).

 

[aceking123]

Hi all,

Costa, many thanks for explaining my position I don't feel is needed usually, but sometimes I feel customers need to have a modicum of patience as frankly as desperately we aim to serve - we cannot serve every whim and every desire on the spot, immediately. Some realism and perspective must be employed mrjones, such as:

1) Your request is not a simple one that can instantly be resolved. While available to you at your own leisure to extract (it) by using the system, the information you require needed work and calculation that was not suitable for the communication medium you opted for with us. As such, the reply you received from our Support team is that you cannot be helped RIGHT NOW (at that particular instance), not that you *cannot be helped*.

2) You sent me a message on a Sunday afternoon. I strive to help and many users here can vouch on my weekend responses, but occasionally i also have personal dealings to tend to, and of course - leisure at times This is what we work for after all i did not act on your issue that same day.

3) By Monday, you commented on my reply to another user and "tongue-in-cheek" asked if the status of my full inbox is human error. Now, moving this into public realm on a forum which scrutinises a business is more counter-productive than productive; for a very simple reason:

users reading that public post do not have any idea as to the nature of the issue (nor should they) - if it was ignored for a day, week, month, or it's severity. Publicly, following a suggestion for improvement, it simply does not add to our credibility which i found wasn't fair toward our efforts and decided to reply likewise, publicly. Please do bear in mind that your message arrived over the weekend and by this point you were pending a total of 6 working hours for your reply.

Which brings us here, a page later, with regret

I sincerely apologise for nor replying to you instantly with "thanks, im well - im on it"; however for the record, to whomever is reading: Please allow the weekend to be a "potential no reply zone" and if possible at least 24 hours in case we would be off, sick, holidaying or just busy. We might not be able to reply instantly and that does not mean we did not read or follow up on your issue.

There are 3 representatives of BETAT that are always present and regularly active:

1. Myself - Director - https://www.casinomeister.com/forums/members/
2. Constantine - Affiliate Manager - https://www.casinomeister.com/forums/members/
3. Karl - Casino Manager - https://www.casinomeister.com/forums/members/

If one of us falls on deaf ears, please feel free to message another. If you go on our profiles you will see all three of us are active members here.

I have acted for you in the meantime mrjones, e-mailed my team to look into the question for you and i believe you have also received a reply to your question.

Thank you for your patience and apologies once again.

mini-disclaimer: apologies on continuing this discussion in a public forum, however every comment (and our reply) reflects our business and either adds to, or takes away from our value, so while we strive to remedy any complaint and issue, i also appreciate honesty when commenting or posting about our business publicly. PM's are "free reign"

many thanks and apologies once again

Igor

igor sorry to say im going to reply on what youve stated as its been now blown out of proportion.

i did indeed send you a e mail on Sunday asking for your help , nowhere along my mail did i state that its was to be sorted quickly as your already aware also i was not pushing it i didnt think you would reply on a sunday either, i had only sent a private mail thats it .

you made a comment about human error to someone else , i joked by replying on monday is your box full or is it human error again

you had then taken it on yourself to reply with the details made to which i had asked for your help in the public forum to which was sent in a private manner via mail here , i was requesting help from you , had your cs advised me with help or pointed me in the right direction i would have not contacted you ,your cs did say that they couldnt help & for me to go check my logs , your cs stated they did not have access to single games

you keep stating about times Sunday, Monday , with all due respect no where have i asked you to sort it promptly no where have i asked you to reply within a instant , i understand you & your casino may well be busy ,if anything looks bad on the main forum its that you went ahead & put some details about what i had required from you in a private e mail sent

a simple mail back from you or any of your staff was fine it didnt have to be monday it could well of been weds, thurs , fri i only made human error comment because you had been on the thread , it was to jog your memory that i had sent you a private email , nothing more nothing less again , sometimes things do get over looked it happens. i didnt say you needed to reply there & then either .


users reading that public post do not have any idea as to the nature of the issue (nor should they) - if it was ignored for a day, week, month, or it's severity. Publicly, following a suggestion for improvement, it simply does not add to our credibility which i found wasn't fair toward our efforts and decided to reply likewise, publicly. Please do bear in mind that your message arrived over the weekend and by this point you were pending a total of 6 working hours for your reply.


neither should they know what was in a private e mail to you , but still you went ahead & posted it. your 6 hours is also incorrect please dont try to make a player out to be bad when theyve done nothing wrong other than a joke to which you did not like which is the only fair comment you can make here ( im sorry for the joke) but im not sorry for writing on here with what has happened since

you realy did not need to go into so much detail about this but youve chosen to so im letting other people know there is always two sides to a story , lack of understanding wires crossed plenty of other reasons

anyway the matter is being sorted & thankyou for your help via private mail

also sorry for derail for forum members, many thanks

 

[The Dude]

couch came today..thanks BetAt

the first was the chaise (which I rather liked) but the dog shredded (grr, but ah, he was a puppy..he even looks guilty in the pic lol)
the second is the new couch, tables etc (ya, the tables are cheap, but theyre good for now and will be become garden furniture come Spring and upgraded, but they work)...]

This is one thing I really enjoy; seeing someone actually using their winnings for something tangible like new furniture. So often people cash out just to blow it somewhere else. A vicarious moment - thanks!

 

[Andy Walker]

This is one thing I really enjoy; seeing someone actually using their winnings for something tangible like new furniture. So often people cash out just to blow it somewhere else. A vicarious moment - thanks!

Just wondering when funds become low do you pawn the dog and have a sofa to sit on whilst trying to recoup the losses, or do you stick with the dog that will keep the bailiffs at bay when they come "a" knocking the door?

 

[dionysus]

Just wondering when funds become low do you pawn the dog and have a sofa to sit on whilst trying to recoup the losses, or do you stick with the dog that will keep the bailiffs at bay when they come "a" knocking the door?

I wouldn't know. I'm debt-free, live in a 2 income relationship, and only spend from my entertainment allowance. I have a set play limit and don't chase losses. If I win awesome. If I lose, it's what I intended on losing.

 

[Andy Walker]

I wouldn't know. I'm debt-free, live in a 2 income relationship, and only spend from my entertainment allowance. I have a set play limit and don't chase losses. If I win awesome. If I lose, it's what I intended on losing.

I am in no doubt of this, but if it came down to it would you pawn the dog or your partner?

 

[dionysus]

ha - I'd take the dogs lol

 

[Andy Walker]

ha - I'd take the dogs lol

I kind of thought that, dogs are so cute and command a higher monetary value if only because they are easier to train, listen when told and in some cases are better toilet trained lol

 

[dionysus]

When I moved this most recent time, a key factor was actually the yard for the dogs - as well as the house being flooring, no carpets.

 

[Andy Walker]

When I moved this most recent time, a key factor was actually the yard for the dogs - as well as the house being flooring, no carpets.

I do remember being loaned or maybe a better word would be subjected to a dog quite a few years ago whilst friends were on holiday, it was a little Jack Russell, horrid little thing, it barked at any noise, refused any food except the meal I was eating and kept giving that look until I gave it half of it.

It chewed my cushions and sofa and urinated over the carpet and did the same over my Satellite box and subsequently trashed it. It howled at 3am in the morning for reasons I will not ever know. It broke off the lead when I took it out for a walk and lead me a merry dance for almost a hour, and when of course I found the brute and was so mad I wanted to smack it (sorry about that) it acted all nice whilst I was screaming at it with as always happens a sudden audience of passes bye.

I swear to God this dog was molting like nothing you could ever imagine, I had hair on the carpet, hair on my clothes, hair in my food, and hair on my hair.

I am still picking barbs of hair out of my clothes to this day.

My friends came back from the holiday and the dog suddenly became the cutest thing in the world, all friendly, polite and all. After it barked for the entire evening before. I somewhat felt played by that dog and when my friends asked if he had been a good boy I answered after a short look at the mutt "Yes, of course".

I am glad that there are laws in the UK that prevent the ownership of guns for reasons that you may suspect I could have acted on.

 

[dionysus]

lmao
mine are very ....family-oriented
the big fat bastard loves everyone, jumps up and would point out silverware to the burglar - the other would go mental if anyone tried to come in or near her 'den'.
While friendly when introduces, theyre awesome as guard dogs - loud barking monsters if youre 10 feet from the door

 

[Andy Walker]

lmao
mine are very ....family-oriented
the big fat bastard loves everyone, jumps up and would point out silverware to the burglar - the other would go mental if anyone tried to come in or near her 'den'.
While friendly when introduces, theyre awesome as guard dogs - loud barking monsters if youre 10 feet from the door

Sounds quite the jungle there, too much noise, too much caring a bit like having a load of kids on meth lol

 

[dionysus]

add 2 cats into the mix...who needs kids, theres a daycare next door with a zillion screaming ones lol

 

[dionysus]

Just a follow-up to my new sofa story.
Got a little something-something in the mail from the BetAt team

To keep Puck off my NEW couch, Igor and team shipped off Puck his own faux-suede sofa bed and a couple treats to enjoy to boot (and let me tell ya, with 2 vegetarian masters it really WAS a treat for them lol - ain't no meat dinner scraps lying around here).I don't know what that thing is a leg of. The bugger still climbs up on the new couch at night to sleep but is happy to use it during the day, and trust me, he knows it's his - the other comes around, and it's all grr and flump!

So,thanks guys, and if the monster could talk, from him as well



(oh, and there's something else coming for the pooch, but it was special-ordered, so won't arrive for a bit - looking forward to it).

I just want to mention too, I'm not a high roller and havent sunk my lifetime savings in, so it's not a case of being a super VIP ...as for PR, noone asked me to share, so end of day, it's just a really nice gesture from the BetAt team.

 

[Tirilej]

I think it's great that you're sharing Dionysus

It shows that they probably are pretty normal nice guys that just happens to work in a casino.
It also shows us that you are kind of normal too...which were more surprising

 

[dionysus]

I think it's great that you're sharing Dionysus

It shows that they probably are pretty normal nice guys that just happens to work in a casino.
It also shows us that you are kind of normal too...which were more surprising

 

[mattsgame]

I think it's great that you're sharing Dionysus

It shows that they probably are pretty normal nice guys that just happens to work in a casino.
It also shows us that you are kind of normal too...which were more surprising

Our captain Canada is far from normal

As for the story itself, does not surprise me.. these guys have been superb since they started.

 

[Tirilej]

Our captain Canada is far from normal

As for the story itself, does not surprise me.. these guys have been superb since they started.

Now you reminded me of his famous Avatar he had for a while
I did write 'kind' of normal but who likes normal anyway? Not me

 

[Nate]

Awesome gesture from Igor, Constantine and Team... Nice!!!

Hope your 'Pooch' enjoys it dionysus!!

Nate

 

[chuchu59]

Isnt this the sort of thing we only saw 32RED doing in the past? The new kids on the block ie Betat, Guts and Redbet to name a few are really pulling their act together. Since they have MG games the veteran MG groups will be threatened.

 

[taximania123]

WR

Hi I saw the accreditation and called in to join , probably deposit 150gbp , have I read it right I have a wagering requirement of 60 times Bonus...something like 9k for what would be a gaming balance of 300gbp ? That sounds like a lot to me ?

 

[Constantine]

Hi I saw the accreditation and called in to join , probably deposit 150gbp , have I read it right I have a wagering requirement of 60 times Bonus...something like 9k for what would be a gaming balance of 300gbp ? That sounds like a lot to me ?

Hello Taximania123,

Real Money funds are not locked to the bonus funds, so players can withdraw whenever they desire if winnings are derived from real money funds.

I would also like to point out that x60 is for bonus only, whereas you might find elsewhere x30 (d+b) with your deposit funds locked to the bonus. What do you believe is preferable for players?

Kind Regards
Constantine

 

[taximania123]

thanks

ok thanks , how is it decided whether or not winnings were achieved with bonus funds or my own money , sorry if that's a dumb question , I will go and look at the site again.
ok I read the t&c ....if I deposit 150 my first play will be with my own funds and if I were to win I could cancel the bonus and withdraw , if the balance drops below my original funds I am then playing with bonus funds and the wr now comes into play ....once that happens I have to complete the Wr ?

 

[Constantine]

ok thanks , how is it decided whether or not winnings were achieved with bonus funds or my own money , sorry if that's a dumb question , I will go and look at the site again

Hi Taximania123,

Once you are logged in and have available funds in your account, you will notice that while hovering above the balance displayed, there is a breakdown of the funds. You can also see your funds while in-game on the top right.

I would also like to refer you to the following thread where a player was contemplating or not to withdraw his winning funds: https://www.casinomeister.com/forums/threads/getting-nervous.59148/

For any further queries please do not hesitate to contact me.

Kind Regards
Constantine

 

[Jasminebed]

As long as you are making bets from your "real" balance (your deposit and and any winnings) those funds are yours and free to withdraw at any time. There are game weightings as to how much counts towards wagering requirements for the bonus though.

If you lose your deposit and begin playing with bonus funds, you need to complete all the wagering in order to convert the bonus to cash and have it become withdrawable. If you win with bonus funds only, the bonus balance increases, but your wagering is still 60x original bonus. Restrictions on bet size and games apply. For instance, you will find play on progressives is blocked when you only have bonus funds.

There's a little button up top to show/hide your balances, and a bar to show your progress. Makes it really easy to keep track.

Unlike most MG casinos, it's not converted in $10 increments.

Once you've completed all the wagering, the whole bonus amount changes to real, whether you dipped into bonus funds or not.

Hope I explained that properly.

edit... see Constantine is on the job, posted while I was typing