HI all my first post on the forum and it is not a good one. Was on chat earlier with a rep from bet365 and i have to share my bad experience with all of you. For an operation that was done 2 days before by 2 other member of there staff this rep decided to pretend it was impossible to do and also refuse me the deposit. Please find the chat bellow of our conversation and i am open to all opinion.
info: Thank you for contacting bet365 Live Chat. An advisor will be with you shortly.
info: You are now chatting with Richard J.
Richard J: Hello, welcome to Live Chat. How may I help you?
Hollyhand: Hello could you transgfer me to the deposit team please
Hollyhand: I made a few deposit via phone authorisation since my card seem to not work for instant deposit
Richard J: Would you mind if I transfer you to one of my colleagues who is better suited to assist you?
info: Please hold while I transfer you to my colleague Mike R.
info: You are now chatting with Mike R.
Mike R: Hello. I am looking into the query for you now, please hold one moment.
Hollyhand: I dont mind mate thanks
Hollyhand: cheers
Hollyhand: If you look at my history you shou8ld see i have done 2 deposit this way since my card doesnt work throug the normal system i would like to deposit 55 euro please
Hollyhand: and i have all my details for you when you ready
Hollyhand: hollywoodcz
Mike R: Can I take your CV2 number? Your CV2 number is the last 3 digits located on the back of your card.
Hollyhand: xxxxxxxxxxxxxxx
Hollyhand: xxx
Hollyhand: My security pin on Bet365 xxx
Mike R: Unfortunately your deposit has been declined by your card issuer. You will need to contact them for a full explanation.
Hollyhand: Mike
Hollyhand: They do phone deposit for me
Hollyhand: not through the system
Mike R: The card has declined.
Hollyhand: always decline through the syste thats why i come online on chat
Hollyhand: look at Jill and catherine B they did for me 2 days ago
Mike R: I understand the problem.
Mike R: I am aware of what needs to be done.
Mike R: On this occasion it has declined.
Hollyhand: they told me to come on chat when i need a deposit and cant buy a paysafe voucher
Hollyhand: i doubt it would have been that fast for a phone authorisation Mike
Hollyhand: it ussually take a little while when they do it i work in the same file and i dont think you could have call already and done this that fast
Mike R: It has declined.
Hollyhand: can you transfer me to a superevisor please
Mike R: There is no further information I have in regards to this.
Hollyhand: Mike R can i be transfer to your team leader or shift leader please
Mike R: We have no supervisors available on live chat.
Mike R: If you wish to escalate this you would need to contact us by telephone.
Hollyhand: YOu really want me to make a foss about that instead of doing the phone authorisation for me?
Mike R: I have attempted this and it has declined.
Hollyhand: try 50 euro then my work
Mike R: This has also declined.
Mike R: Is there anything else I can help you with today?
Hollyhand: Mike you didnt phone mate
Hollyhand: It take a little more time
Hollyhand: then doesnt work cut the crap please and transfer me to someone who doesnt mind doing it for me
Mike R: I cannot phone unless it comes back as a referral.
Hollyhand: and i wont escalate this tothe manager of your department
Mike R: It was a straight decline.
Mike R: I don't know what else you want me to do on the matter.
Hollyhand: Mike i must have some note on my account
Mike R: You will need to call to speak with somebody higher.
Hollyhand: if you look at what jill and catherine B did for me
Hollyhand: They do a phone authorisation for me cause my card doesnt work through your automated system for some reason
Hollyhand: they call bank with my card details and make a phone authorisation request and it always work take a few minute though not as fast as this
Mike R: You are not the only person that this problem happens to.
Mike R: I am fully aware of how to deal with them#
Hollyhand: Ok Mike you really want to upset me and have this escalated on forum and to your manager
Mike R: On this occasion I can not call.
Hollyhand: Why cant you call give me the reason?
Mike R: As previously stated to speak to somebody higher you would need to call.
Hollyhand: when i have been told by your college that i could come on chat and request a deposit this way
Mike R: I have attempted as would be done over the phone.
Mike R: It has declined by your card issuer.
Mike R: There is nothing further I can do.
Hollyhand: YOu have not attemps you gave me a straight decline 2 sec later
Hollyhand: when we all know it take more then 2 sec to call and wait for bank authorisation
Hollyhand: cut the crap mate you putting bet365 into a lazy rep position and i will make a foss
Mike R: If you do not have any other queries I will terminate the chat.
Mike R: Is there anything else I can help you with today?
Hollyhand: OK MIke well if you like thjis i will have to come on chat again with a different operator and also send an email to your manager may i have is email address please
Mike R: Our e-mail address is support@customerservices365.com.
Hollyhand: and your full name and also please forward me by email the chat transcript and the extansion and all details of your phone call to the bank please
Hollyhand: i want the email address of your superior not your customer address email
Mike R: Mike R will be enough information.
Mike R: I cannot give out that e-mail address.
Mike R: As stated before you will need to call if you wish to take this further.
Hollyhand: Send me an email at xxxxx@hotmail.com with all details of your attempt to make the deposit via your phone system
Hollyhand: and also the name of the person in charge of your department
Hollyhand: please
Hollyhand: OK can you ask one of your superior to call me now i am sure you can do this at least
Hollyhand: phone number is 0xxxxxxxxxxx
Hollyhand: Name is xxxxxxx
Mike R: Ok, I will arrange for this.
Mike R: Thank you for contacting Live Chat. Please click on the Close button to rate the service you have received and to request a transcript of this chat if required.
info: Chat session has been terminated by bet365.
On this occasion what do you guys think of the rep handling with the situation. And what should bet365 do get all there reps to work on same quality level or get ride of the lazy one.
All opinion are welcome.
Hollyhand
See Related Threads:
info: Thank you for contacting bet365 Live Chat. An advisor will be with you shortly.
info: You are now chatting with Richard J.
Richard J: Hello, welcome to Live Chat. How may I help you?
Hollyhand: Hello could you transgfer me to the deposit team please
Hollyhand: I made a few deposit via phone authorisation since my card seem to not work for instant deposit
Richard J: Would you mind if I transfer you to one of my colleagues who is better suited to assist you?
info: Please hold while I transfer you to my colleague Mike R.
info: You are now chatting with Mike R.
Mike R: Hello. I am looking into the query for you now, please hold one moment.
Hollyhand: I dont mind mate thanks
Hollyhand: cheers
Hollyhand: If you look at my history you shou8ld see i have done 2 deposit this way since my card doesnt work throug the normal system i would like to deposit 55 euro please
Hollyhand: and i have all my details for you when you ready
Hollyhand: hollywoodcz
Mike R: Can I take your CV2 number? Your CV2 number is the last 3 digits located on the back of your card.
Hollyhand: xxxxxxxxxxxxxxx
Hollyhand: xxx
Hollyhand: My security pin on Bet365 xxx
Mike R: Unfortunately your deposit has been declined by your card issuer. You will need to contact them for a full explanation.
Hollyhand: Mike
Hollyhand: They do phone deposit for me
Hollyhand: not through the system
Mike R: The card has declined.
Hollyhand: always decline through the syste thats why i come online on chat
Hollyhand: look at Jill and catherine B they did for me 2 days ago
Mike R: I understand the problem.
Mike R: I am aware of what needs to be done.
Mike R: On this occasion it has declined.
Hollyhand: they told me to come on chat when i need a deposit and cant buy a paysafe voucher
Hollyhand: i doubt it would have been that fast for a phone authorisation Mike
Hollyhand: it ussually take a little while when they do it i work in the same file and i dont think you could have call already and done this that fast
Mike R: It has declined.
Hollyhand: can you transfer me to a superevisor please
Mike R: There is no further information I have in regards to this.
Hollyhand: Mike R can i be transfer to your team leader or shift leader please
Mike R: We have no supervisors available on live chat.
Mike R: If you wish to escalate this you would need to contact us by telephone.
Hollyhand: YOu really want me to make a foss about that instead of doing the phone authorisation for me?
Mike R: I have attempted this and it has declined.
Hollyhand: try 50 euro then my work
Mike R: This has also declined.
Mike R: Is there anything else I can help you with today?
Hollyhand: Mike you didnt phone mate
Hollyhand: It take a little more time
Hollyhand: then doesnt work cut the crap please and transfer me to someone who doesnt mind doing it for me
Mike R: I cannot phone unless it comes back as a referral.
Hollyhand: and i wont escalate this tothe manager of your department
Mike R: It was a straight decline.
Mike R: I don't know what else you want me to do on the matter.
Hollyhand: Mike i must have some note on my account
Mike R: You will need to call to speak with somebody higher.
Hollyhand: if you look at what jill and catherine B did for me
Hollyhand: They do a phone authorisation for me cause my card doesnt work through your automated system for some reason
Hollyhand: they call bank with my card details and make a phone authorisation request and it always work take a few minute though not as fast as this
Mike R: You are not the only person that this problem happens to.
Mike R: I am fully aware of how to deal with them#
Hollyhand: Ok Mike you really want to upset me and have this escalated on forum and to your manager
Mike R: On this occasion I can not call.
Hollyhand: Why cant you call give me the reason?
Mike R: As previously stated to speak to somebody higher you would need to call.
Hollyhand: when i have been told by your college that i could come on chat and request a deposit this way
Mike R: I have attempted as would be done over the phone.
Mike R: It has declined by your card issuer.
Mike R: There is nothing further I can do.
Hollyhand: YOu have not attemps you gave me a straight decline 2 sec later
Hollyhand: when we all know it take more then 2 sec to call and wait for bank authorisation
Hollyhand: cut the crap mate you putting bet365 into a lazy rep position and i will make a foss
Mike R: If you do not have any other queries I will terminate the chat.
Mike R: Is there anything else I can help you with today?
Hollyhand: OK MIke well if you like thjis i will have to come on chat again with a different operator and also send an email to your manager may i have is email address please
Mike R: Our e-mail address is support@customerservices365.com.
Hollyhand: and your full name and also please forward me by email the chat transcript and the extansion and all details of your phone call to the bank please
Hollyhand: i want the email address of your superior not your customer address email
Mike R: Mike R will be enough information.
Mike R: I cannot give out that e-mail address.
Mike R: As stated before you will need to call if you wish to take this further.
Hollyhand: Send me an email at xxxxx@hotmail.com with all details of your attempt to make the deposit via your phone system
Hollyhand: and also the name of the person in charge of your department
Hollyhand: please
Hollyhand: OK can you ask one of your superior to call me now i am sure you can do this at least
Hollyhand: phone number is 0xxxxxxxxxxx
Hollyhand: Name is xxxxxxx
Mike R: Ok, I will arrange for this.
Mike R: Thank you for contacting Live Chat. Please click on the Close button to rate the service you have received and to request a transcript of this chat if required.
info: Chat session has been terminated by bet365.
On this occasion what do you guys think of the rep handling with the situation. And what should bet365 do get all there reps to work on same quality level or get ride of the lazy one.
All opinion are welcome.
Hollyhand
See Related Threads:
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