Baptism by Fire - success bet-at-home.com is giving it a go

[aceking123]

Sorry for my delayed reply.

Regarding the issue with our credit card restrictions I have to inform you, that they are technically determined from our IT department. But we made this decision conscious to comply with our rules. I totally understand your anger about it but unfortunately we are not able to change them at the moment.

The reason why you can only withdraw to your credit card (with which you did your first deposit) after 10 am the following day is, that we have to register the card within our system that the card is available for withdrawal. This happens once a day at 10 am.

If you have further questions or concerns, please just let me know!

Hi yes not angry but more unnecessary frustration , the deposit was made on friday , you say as per your quote above the 10am rule , ok so i still couldn't do that either & i had the same on sunday again same thing so that makes it 48 hours , i have not logged in since to find out if now my details are available but got it sorted via another method & live chat was pretty helpful , had i not had my neteller account im taking it the withdrawal would of been done today .

Just a heads up for you as per BBF that players don't like this sort of thing ,im suggesting this should be looked into , even with me sending in ID docs & things it didn't feel to good to being told i cannot make a withdrawal at all , via my card , also wasnt happy about the roulette bet either to which i have a screen shot of which the casino has not paid out stating that the bet was late or along those lines , although i had plenty of time to make the bet & did.

 

[Jd666]

The terms of our current Casino bonus (up to 1000 EUR) are the following:

"in order to make a withdrawal from your bet-at-home.com account the bonus amount must be rolled over 30 times. You can see up-to-date info in the bonus info box under the casino bank."

For UK users there are the following terms:

"In order to make a withdrawal from your bet-at-home.com account the bonus amount must be rolled over 60 times. You can see up-to-date info in the bonus info box under the casino bank."

So unfortunately the terms are not the same for each country.

So for UK players, we have only Net Ent slots and a double WR to everyone else?

No thanks

 

[steffimaier]

Hi yes not angry but more unnecessary frustration , the deposit was made on friday , you say as per your quote above the 10am rule , ok so i still couldn't do that either & i had the same on sunday again same thing so that makes it 48 hours , i have not logged in since to find out if now my details are available but got it sorted via another method & live chat was pretty helpful , had i not had my neteller account im taking it the withdrawal would of been done today .

Just a heads up for you as per BOF that players don't like this sort of thing ,im suggesting this should be looked into , even with me sending in ID docs & things it didn't feel to good to being told i cannot make a withdrawal at all , via my card , also wasnt happy about the roulette bet either to which i have a screen shot of which the casino has not paid out stating that the bet was late or along those lines , although i had plenty of time to make the bet & did.

I am glad that you were able to do the withdrawal with your Neteller account. I assure you, that I forwarded your given information to the responsible department. Thank you for giving us all the information as we are always happy to get feedback directly from our customers.
I can understand your frustration but I am glad you found a possible way to handle it with our customer service team.

 

[steffimaier]

So for UK players, we have only Net Ent slots and a double WR to everyone else?

No thanks

Please be informed that we have different rollover conditions for different countries due to specific circumstances in different markets, but we also have bonus-promotions for our customers where the rollover conditions vary.
At the moment we are only offering NetEnt slots for all our customers, not only UK players.

Feel free to contact me again if you have more questions.

Steffi

 

[spurs1882]

Brexit punishment for UK players haha

 

[Michale]

Disappointed

Hey, guys, the site is down at my end. How do I check this site for casino games? Do you guys have any alternative for this?

 

[zellie]

Deposited £30, worked out I need to buy casino chips, then it gave the option to accept the bonus of £30 which I did
Nice site to navigate, no lag on games and site generally quick and easy to use
Did not cash out but lots of playtime so thumbs up from me

 

[Casinomeister]

Any further comments about these guys? Their Baptism by Fire is about over...

 

[bigbear]

Only comment i would make is about UK players having a wagering of twice that of other countries.The rep's explanation for the difference being due to 'specific circumstances in different markets' is simply nonsensical.Is it that UK players complete wagering on bonuses more than players from any other country and therefore win more? I have occasionally seen other casinos impose this type of term but it is very much the exception than the rule.

 

[Casinomeister]

Ok - looks like they made it.

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