Baptism by Fire - success bet-at-home.com is giving it a go

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Casinomeister

Forum Cheermeister
Staff member
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Bierland
Let's welcome bet-at-home.com to the Baptism by Fire :cheers:

A solid Austrian based company that is European facing with 13 languages and 11 currencies. You can read their review here: bet-at-home.com review.

Their casino rep is Steffi - and she can be contacted here: steffimaier.

Good luck! :thumbsup:
 
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bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
I have an account there since many years and there is absolutely nothing negative to say about them.

Not perfect for the regular bonus user but from time to time i get a nice 100% reload with 35X wagering. Wagering counts from the first spin but if you dont touch your bonus you are free to withdraw any winnings. And 1 freespin a day. :D

Trusted and reliable outfit!
 

Deeplay

New World Order
webmeister
CAG
mm1
Joined
Aug 27, 2008
Location
The biG Eu
Played here a year or 2 back. Limited slots but never had an issue ... and good RS tools ... DL etc which for a degenerate like me its needed ;-) Good to see these guys here. I cant think of anything bad to say other than the limited games for the Casino :cool:
 

klauskunterbunt

Full Member
MM
Joined
Mar 31, 2013
Location
Germany
Playing there for about 2 Years and never had an issue.
But as said, there is a lack of Bonus for Slotplayers.
I think that they are more focused on sport.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
I have an account there since many years and there is absolutely nothing negative to say about them.

Not perfect for the regular bonus user but from time to time i get a nice 100% reload with 35X wagering. Wagering counts from the first spin but if you dont touch your bonus you are free to withdraw any winnings. And 1 freespin a day. :D

Trusted and reliable outfit!

After reading the terms the wager is 60x bonus

I have seen the site about for a long time but as not heard about it I have not bothered, but was does bother me is 60x wager
 

bowki

Senior Member
MM
Joined
Jun 12, 2013
Location
Germany
Where did you found that, spintee? I thought it was 35x but it seems we are both wrong:

"In order to make a withdrawal from your bet-at-home.com account the bonus amount must be rolled over 30 times. You can see up-to-date info in the bonus info box under the casino bank."

You do not have permission to view link Log in or register now.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Where did you found that, spintee? I thought it was 35x but it seems we are both wrong:

"In order to make a withdrawal from your bet-at-home.com account the bonus amount must be rolled over 30 times. You can see up-to-date info in the bonus info box under the casino bank."

You do not have permission to view link Log in or register now.

The only terms I could find for casino was this

In order to make a withdrawal from your bet-at-home.com account the bonus amount must be rolled over 60 times. You can see up-to-date info in the bonus info box under the casino bank.

This maybe for table / live dealer games but only wager I could find under casino
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Just had a play over there all seems pretty good , sent over id a while ago via upload docs, went onto to make a withdrawal & bang i'm not allowed to withdraw??? although that's what it is telling me , i do like that they give you three days to verify your account , but cant say i'm overjoyed by being told i cannot withdraw (

Ok it seems you have to wait upto 24 hours to get verified after speaking with live chat , so i shall update when all is complete for time scale )
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Just had a play over there all seems pretty good , sent over id a while ago via upload docs, went onto to make a withdrawal & bang i'm not allowed to withdraw??? although that's what it is telling me , i do like that they give you three days to verify your account , but cant say i'm overjoyed by being told i cannot withdraw (

Ok it seems you have to wait upto 24 hours to get verified after speaking with live chat , so i shall update when all is complete for time scale )

Hopefully that the withdraw is on hold?

There is no excuse why they let you play/deposit but not withdraw ? Perfectly ok to accept dodgy money or let a dodgy player deposit than?

Really gets on my tits when casino do this, If its not good enough to withdraw than it should be not good enough to deposit, I know the casino will lose out but thats there choice,

They simply should not let you play until verified,

Am I the only person that see's this as wrong by the casino?
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Ok a little bizarre effect here , so i have been verified this morning via e mail , so thought i would now pop on & continue my withdrawal , photo id, card & address has all been sent , i think this is a little frustrating to be fair & clearly is going to ruffle some feathers in the camp .

Withdrawal not possible
Due to security reasons, withdrawals via credit card are only possible if the same card was used to top up the betting account and the deposit with MasterCard was made with "MasterCard SecureCode".

Please note that after your first deposit with a credit card, you can only withdraw to this card after 10 am the following day.

It is also required that your credit card is valid until at least the following month. If this is not the case, please contact customer service or choose another payment method.

Thank you for your understanding.

This is what i get now (
Really come on (

Also it is not a damn credit card .its a debit card completely different in IMO.
 

spintee

Ueber Meister
webby
mm2
Joined
Mar 21, 2012
Location
Northants
Ok a little bizarre effect here , so i have been verified this morning via e mail , so thought i would now pop on & continue my withdrawal , photo id, card & address has all been sent , i think this is a little frustrating to be fair & clearly is going to ruffle some feathers in the camp .

Withdrawal not possible
Due to security reasons, withdrawals via credit card are only possible if the same card was used to top up the betting account and the deposit with MasterCard was made with "MasterCard SecureCode".

Please note that after your first deposit with a credit card, you can only withdraw to this card after 10 am the following day.

It is also required that your credit card is valid until at least the following month. If this is not the case, please contact customer service or choose another payment method.

Thank you for your understanding.

This is what i get now (
Really come on (

Also it is not a damn credit card .its a debit card completely different in IMO.

following day at 10am :confused: that has to be some sort of joke right ?

required that your credit card is valid until at least the following month

Who has made these rules up ?

and a credit card is looked at different than a debit card but by the sounds of it they cannot tell left from right.

I was going to sign up but the terms put me off from what I could make out from them. But I guess after seeing there response to you I am not supersized that the terms are how they are,

You would of thought the rep would of been on to help you out
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
following day at 10am :confused: that has to be some sort of joke right ?

required that your credit card is valid until at least the following month

Who has made these rules up ?

and a credit card is looked at different than a debit card but by the sounds of it they cannot tell left from right.

I was going to sign up but the terms put me off from what I could make out from them. But I guess after seeing there response to you I am not supersized that the terms are how they are,

You would of thought the rep would of been on to help you out

its now telling me 24hours wtf ?? just give em £500 quid back ok enough is enough :rolleyes:
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
I deposited and won on a slots bonus on this casino a couple of years ago and as I recall the withdrawal was quick and painless and support was very helpful. I think I was verified and paid within 2 days. I don't play there much anymore as they are more sports betting facing than slots and that is not my thing. My overall impression of this casino was good though.
 

osulle

Paleo Meister (means really, really old)
CAG
mm1
mm4
Joined
Jun 19, 2009
Location
In my head
Ok a little bizarre effect here , so i have been verified this morning via e mail , so thought i would now pop on & continue my withdrawal , photo id, card & address has all been sent , i think this is a little frustrating to be fair & clearly is going to ruffle some feathers in the camp .

Withdrawal not possible
Due to security reasons, withdrawals via credit card are only possible if the same card was used to top up the betting account and the deposit with MasterCard was made with "MasterCard SecureCode".

Please note that after your first deposit with a credit card, you can only withdraw to this card after 10 am the following day.

It is also required that your credit card is valid until at least the following month. If this is not the case, please contact customer service or choose another payment method.

Thank you for your understanding.

This is what i get now (
Really come on (

Also it is not a damn credit card .its a debit card completely different in IMO.
This is a new one one me:eek: Jesus next they will tell you to stand on one foot while touching your nose with your left hand as you press the withdraw button with your right:rolleyes:

The rule about withdrawing to the card you deposited is fine but 10:00am the next day is dumb. The only justification I can think is that they wait until the transaction is processed by your bank that is not pending anymore. They probably finalize the CC/Debit card batches at a certain time. At any rate that sort of thing can be done in the back end keep your withdrawal pending until they get the payment and not make you wait to withdraw.

I could be way way off base here but that is the only thing that I can think of why they are doing this (even though it is highly stupid!)
 

dunover

Unofficial T&C's Editor
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the bus shelter, opposite GCHQ Benhall
This is a new one one me:eek: Jesus next they will tell you to stand on one foot while touching your nose with your left hand as you press the withdraw button with your right:rolleyes:

The rule about withdrawing to the card you deposited is fine but 10:00am the next day is dumb. The only justification I can think is that they wait until the transaction is processed by your bank that is not pending anymore. They probably finalize the CC/Debit card batches at a certain time. At any rate that sort of thing can be done in the back end keep your withdrawal pending until they get the payment and not make you wait to withdraw.

I could be way way off base here but that is the only thing that I can think of why they are doing this (even though it is highly stupid!)

It's plain ridiculous. Perhaps they want to see confirmation of a successful inward transaction before processing back, but even so they should still allow the withdrawal to pend until then without you having to log back in next day, that's batshit crazy and have never seen that before. Mind you we know things tend to be a little less automated in Europe than the UK, Bryan even told me Germans still use fax machines and have weekends off! :eek2:
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
well i still cannot withdraw & i now have a problem with a live games bet just to top it off , i have sent rep a e mail but clearly as its weekend no reply as of yet , at least i was the guinea pig here for once :thumbsup:
 

dunover

Unofficial T&C's Editor
Staff member
webmeister
PABnonaccred
PABnononaccred
CAG
mm3
Joined
May 22, 2012
Location
the bus shelter, opposite GCHQ Benhall
well i still cannot withdraw & i now have a problem with a live games bet just to top it off , i have sent rep a e mail but clearly as its weekend no reply as of yet , at least i was the guinea pig here for once :thumbsup:

Well I won't bother then, as going to Dam Monday so won't be around to piss about repeatedly trying to w/d in the unlikely event I win - I use debit card and it seems that'll result in unnecessary delays in cashing-out.
 

aceking123

Paleo Meister (means really, really old)
Joined
Mar 4, 2008
Location
uk
Well I won't bother then, as going to Dam Monday so won't be around to piss about repeatedly trying to w/d in the unlikely event I win - I use debit card and it seems that'll result in unnecessary delays in cashing-out.

No better this morning dun , still the same thing showing on account ,live chat not much help although they said they would send a e mail to department about it , so since friday evening this money could not of been withdrawn at any point

Heres what i get when i try to withdraw >>>>>>>>Withdrawal not possible
Due to security reasons, withdrawals via credit card are only possible if the same card was used to top up the betting account and the deposit with MasterCard was made with "MasterCard SecureCode".

Please note that after your first deposit with a credit card, you can only withdraw to this card after 10 am the following day.

It is also required that your credit card is valid until at least the following month. If this is not the case, please contact customer service or choose another payment method.

Thank you for your understanding.
Back

Not great in fact i'm not happy with this at all & would advise any players to stay well clear from playing here with all these kind of tactics going on.

Live game issue ive been told is that i made the bet late which is total bullshit , there's always something these casinos can hide behind , so they have a screen shot clearly showing the bets & the winning number but refuse to payout because the bet was late yerrrr right :mad:

So im now going to try to see if i can withdraw into my neteller account ))) Blocked as ive have not used neteller (((

update i topped up & used neteller acc instead & did make a withdrawal back to it but it still shows in my account although its says its immediate , im thinking that they do not make payments on weekends going by this , update when i receive the funds.

Paid at last within ten mins ) so they do pay on weekends , any players make sure that you said in docs straight away as this does help )
 
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steffimaier

Affiliate Manager for Accredited Casinos
Joined
Nov 11, 2016
Location
Malta
Appear to take UK too, but only Netent slots at present. Looks a good site though!

Thanks for your comment!
Yes, unfortunately for UK users we only offer Netent slots at the moment.
 

steffimaier

Affiliate Manager for Accredited Casinos
Joined
Nov 11, 2016
Location
Malta
The only terms I could find for casino was this

In order to make a withdrawal from your bet-at-home.com account the bonus amount must be rolled over 60 times. You can see up-to-date info in the bonus info box under the casino bank.

This maybe for table / live dealer games but only wager I could find under casino

The terms of our current Casino bonus (up to 1000 EUR) are the following:

"in order to make a withdrawal from your bet-at-home.com account the bonus amount must be rolled over 30 times. You can see up-to-date info in the bonus info box under the casino bank."

For UK users there are the following terms:

"In order to make a withdrawal from your bet-at-home.com account the bonus amount must be rolled over 60 times. You can see up-to-date info in the bonus info box under the casino bank."

So unfortunately the terms are not the same for each country.
 

steffimaier

Affiliate Manager for Accredited Casinos
Joined
Nov 11, 2016
Location
Malta
No better this morning dun , still the same thing showing on account ,live chat not much help although they said they would send a e mail to department about it , so since friday evening this money could not of been withdrawn at any point

Heres what i get when i try to withdraw >>>>>>>>Withdrawal not possible
Due to security reasons, withdrawals via credit card are only possible if the same card was used to top up the betting account and the deposit with MasterCard was made with "MasterCard SecureCode".

Please note that after your first deposit with a credit card, you can only withdraw to this card after 10 am the following day.

It is also required that your credit card is valid until at least the following month. If this is not the case, please contact customer service or choose another payment method.

Thank you for your understanding.
Back

Not great in fact i'm not happy with this at all & would advise any players to stay well clear from playing here with all these kind of tactics going on.

Live game issue ive been told is that i made the bet late which is total bullshit , there's always something these casinos can hide behind , so they have a screen shot clearly showing the bets & the winning number but refuse to payout because the bet was late yerrrr right :mad:

So im now going to try to see if i can withdraw into my neteller account ))) Blocked as ive have not used neteller (((

update i topped up & used neteller acc instead & did make a withdrawal back to it but it still shows in my account although its says its immediate , im thinking that they do not make payments on weekends going by this , update when i receive the funds.

Paid at last within ten mins ) so they do pay on weekends , any players make sure that you said in docs straight away as this does help )


Sorry for my delayed reply.

Regarding the issue with our credit card restrictions I have to inform you, that they are technically determined from our IT department. But we made this decision conscious to comply with our rules. I totally understand your anger about it but unfortunately we are not able to change them at the moment.

The reason why you can only withdraw to your credit card (with which you did your first deposit) after 10 am the following day is, that we have to register the card within our system that the card is available for withdrawal. This happens once a day at 10 am.

If you have further questions or concerns, please just let me know!
 
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