Baptism by Fire - success Bet-at.eu - giving it a try

[vinylweatherman]

Vynil, you don't need 500 words to reply on his behalf. Trust me, this birthday was not a mistake, it was as off as it could be from his ID and we don't accept US players. i'm using my thread prerogative and in Bryan's words forkifying the topic until AC answers or let it be.

Let's try to keep to the thread topic: casino opinion, complaints, suggestions, praises

Thanks

EDIT: To answer you how 'idiot proof' the site is - please click join now on the site (link below - no need to follow through with registration) and look at the birth date filled: Insert birth day here (DD MM YYYY) with 3 fields for each one.

I am terribly sorry, clearly I am losing my touch.

Only 500 words, how embarrassing

This topic is forked, but it is often the case that the BoF thread is the one that sees the individual complaints from those trying out the casino, and of course where discussions related to these complaints tend to first occur. Casinos in BoF can usually expect a few complaints, and a couple of fraudsters probing the defences too.

I'll sing the praises when you get some decent MGS fruities in. I am not joining for Six Bomb, terrible game, took a four figure sum off me the first casino I spotted it at.

 

[Igor82]

Whilst you are correct be careful of the “smart arse” syndrome that becomes an issue with newbies here and the simple forum readers, they think they know best and you need to pander to them do I need to elaborate?

I'm sorry i didn't follow that Andy.

EDIT: I had to re-read a few times to 'get' it, I think. It's not about a smart-ass approach, it's about a player stating that his flatmate had an issue with our casino, which I replied to, and that is now two pages behind. We all love a good discussion as it's clearly visible from other threads, but seeing as this thread is reserved for player issues, comments & suggestions in relevance to my business and not 'industry practices and opinions on those' - adding two pages to the thread filled with speculation is counter-productive. I'd much rather keep it focused on the issue itself while discussing these things on general forum threads.

 

[Nifty29]

I am terribly sorry, clearly I am losing my touch.

Only 500 words, how embarrassing

This topic is forked, but it is often the case that the BoF thread is the one that sees the individual complaints from those trying out the casino, and of course where discussions related to these complaints tend to first occur. Casinos in BoF can usually expect a few complaints, and a couple of fraudsters probing the defences too.

I'll sing the praises when you get some decent MGS fruities in. I am not joining for Six Bomb, terrible game, took a four figure sum off me the first casino I spotted it at.

A BIG part of the problem is that you go off half-cocked with a host of wild theories about what actually happened with absolutely no evidence to back it up.

For instance, you were banging on in that 500-worder about how the DOB thing "could have been a mistake" blah blah, when Igor STATED several times earlier that it was NOT a mistake...it was a TOTALLY different DOB. It just shows you have little respect for the opinions of others because you're too busy attempting (the operative word) to prove that you know more or better than everyone else. Its like closing your eyes and throwing a handful of darts at once....and one hitting the bullseye and as a result you claim you're an awesome darts player.

 

[Igor82]

I am terribly sorry, clearly I am losing my touch.

Only 500 words, how embarrassing

Ok ok - 355, i counted

 

[AC7X]

Your flatmate has logged an incorrect birth date which does not match his id to such an extent we could not possibly take that as an honest mistake. I actually had a case last week to a woman who put June instead of July - she got contacted that we will change this for her and she got paid immediately. His birth date had such a wide difference, it was either done with purpose or out of negligence - either one will trigger elevated fraud process.

Kindly ensure you have the full facts on any case you feel the need to display publicly as it is damaging to my brand without necessity. It's also important to note that we didn't invalidate his deposits, close his account or any such thing - we increased our checks due to an act performed by him, mainly incorrect input of age done with purpose. I would be keen to know why he needed to misrepresent his age.

Firstly, I don't have an account at Bet-At; my flatmate and I are careful not to sign up to the same casino to avoid contravening any multiple account rules. So let's get that out of the way first of all. He was looking for somewhere new to play and I recommended Bet-At because it's listed in the BoF section here at Casinomeister.

Secondly, I'm fairly sure that it was an honest mistake. I don't know which date was entered erroneously, but the bloke is twenty-six years old and certainly doesn't have to lie about his age to gamble. Signing up to a casino is a pretty mundane process when you've done it a dozen times and maybe he wasn't paying that much attention? Maybe he was drunk? I don't know. To state as fact that it couldn't have been a mistake and that there must be deception at play strikes me as being unprofessional.

If he has a photo Driving License on him, he shouldn't need to wait for the passport. A picture of him holding the license should do.

Can Igor confirm that this will be acceptable? Will save me paying for recorded delivery and risking a passport in transit.

AC7X - i'm keen to hear your reply since your flatmate didn't really answer us as to why the need for a fake birth date?

I wasn't ignoring you; I wasn't on-line.

I recommended your casino to my friend because of its listing in the BoF section. Ever since I've been hearing of the trouble he's had making his withdrawal. The point of this thread is to scrutinise players' dealings with the casino, hence my post. Nothing sinister at play here; just a paying customer trying a new product and a concerned friend raising his issue in an open forum designed specifically to resolve player issues.

 

[AC7X]

Whilst I'm at it - another potential explanation for the wrong DOB is that we use a shared laptop. Google Chrome has a function which auto-completes information when you start filling out a form (i.e. address), so it could have auto-completed using my information (which would explain the completely different DOB).

It's probably wise to pause for thought before calling someone a liar in the future.

 

[Igor82]

Firstly, I don't have an account at Bet-At; my flatmate and I are careful not to sign up to the same casino to avoid contravening any multiple account rules. So let's get that out of the way first of all. He was looking for somewhere new to play and I recommended Bet-At because it's listed in the BoF section here at Casinomeister.

Secondly, I'm fairly sure that it was an honest mistake. I don't know which date was entered erroneously, but the bloke is twenty-six years old and certainly doesn't have to lie about his age to gamble. Signing up to a casino is a pretty mundane process when you've done it a dozen times and maybe he wasn't paying that much attention? Maybe he was drunk? I don't know. To state as fact that it couldn't have been a mistake and that there must be deception at play strikes me as being unprofessional.

Hi AC, thank you for clarifying. I appreciate that the process is aggravating for him, but he missed the month (by good half year) and the year of his birth. I can appreciate the registration process may be mundane when registering with a Casino, but we are are a regulated business and deal in financial transactions.

I did not mean to imply that there must have been fraud (in fact i believe i said either purposeful or negligent/careless) however for a casino player that has apparently signed several times over into several places i would imagine he would keep his DOB correct (on our casino its used as additional check to ask for password reset even as it's the least omitted field by customers).

I fully understand his aggravation, however i also have an obligation to do the things the right way around. What if he sent your docs in? I don't know how he looks like, and i don't expect people to forget which year and month they are born.

EDIT: A very real possibility is that having access to your things in the house you live in, he registered under your name, possibly even used your card, and when KYC checks came into place he couldn't send his own documentation, so he opted for your docs, however in the process of registration he made a mistake of putting HIS actual birthday in on auto-pilot, which is the reason why the DOB is mis-matching.. did you think of that?

What if he was using a technically stolen card? I would need to refund a deposit before inuring a charge back as you uncover the deed. Please, let us do the job we know how to do as your perspective is always narrowed to your case and your situation alone. We on the other hand MUST look at all possibilities.

Please understand that we see many fraudulent things on regular basis and a case like this will most definitely make us dig deeper. Asking him to take a photo with his photo ID is the ONLY way to prove he is actually of age stipulated and it is happening solely due to inserting incorrect information.

If above didn't make it clear enough - yes licence will suffice. I need to confirm the person on the card is the person that registered the account. I do not feel we are unjustified in our scrutiny personally, but i am willing to hear you out if you feel we are being unreasonable or applying insufficient common sense to the situation.

Thanks

Igor

 

[Igor82]

Whilst I'm at it - another potential explanation for the wrong DOB is that we use a shared laptop. Google Chrome has a function which auto-completes information when you start filling out a form (i.e. address), so it could have auto-completed using my information (which would explain the completely different DOB).

It's probably wise to pause for thought before calling someone a liar in the future.

I'm sorry but a player has a responsibility to provide truthful information. If you feel it may be a case of Chrome - it does not update drop down menu's automatically so that is not a possibility. It may update the name and surname fields, however since you state you do not have a BET-AT account, Chrome would not populate those fields on our domain so it is most definitely not what has happened. This brings us back down to negligence or purpose -both of which fall under Fraud scrutiny.

If we are expected to honour our mistakes and ensure clarity, players are also expected to apply reasonable diligence when registering IMHO. Fake DOB raises very real concerns that the Fraud team is paid to pick out on - that is their job.

Let's keep in mind we did not accuse the player of Fraud - we asked for a way to assure us it is negligent and not malicious. As for the 'liar' comment, I do apologise. I did not mean to label him as a liar - let me rephrase: The DOB information was misrepresented in sufficient capacity and on multiple fields to eliminate a 'mouse click' mistake, leading us to doubt validity of his information.

As soon as he sends a legible close-up of him holding an ID card that has a legible photo so we can recognise it is the same person (reason for asking the photo to be of high resolution), the withdrawal will be processed immediately.

Igor

 

[AC7X]

I did not mean to imply that there must have been fraud (in fact i believe i said either purposeful or negligent/careless) however for a casino player that has apparently signed several times over into several places i would imagine he would keep his DOB correct (on our casino its used as additional check to ask for password reset even as it's the least omitted field by customers).

I'm sorry but I took the comments posted in bold to be a pretty clear accusation of lying.

Hi AC7,

I'm all for common sense; and I've instructed my team personally to not bend for this case because as you say with a modicum of common sense, one should not lie about their birth date when they are about to sign up to a place that deals with financial transactions, as much as you would not lie to a bank.

Your flatmate has logged an incorrect birth date which does not match his id to such an extent we could not possibly take that as an honest mistake. I actually had a case last week to a woman who put June instead of July - she got contacted that we will change this for her and she got paid immediately. His birth date had such a wide difference, it was either done with purpose or out of negligence - either one will trigger elevated fraud process.

Kindly ensure you have the full facts on any case you feel the need to display publicly as it is damaging to my brand without necessity. It's also important to note that we didn't invalidate his deposits, close his account or any such thing - we increased our checks due to an act performed by him, mainly incorrect input of age done with purpose. I would be keen to know why he needed to misrepresent his age.

Thanks

Igor

AC7X - i'm keen to hear your reply since your flatmate didn't really answer us as to why the need for a fake birth date?

 

[AC7X]

As soon as he send a legible close-up of him holding an ID card that has a legible photo so we can recognise it is the same person (reason for asking the photo to be of high resolution), the withdrawal will be processed immediately.

Thank you, I will let him know.

 

[Igor82]

I'm sorry but I took the comments posted in bold to be a pretty clear accusation of lying.

AC, With all due respect to you - i will not turn this in to a thread of its own. Birthday IS fake - not a common occurrence. Honest mistake? It was not, definitely not a mouse click mistake since both month and year were way off. Negligence? Maybe. Fraud? Possibly. I updated my original comment to provide you a real example of how it could be fraud.

If he has a problem with our process, please ask him to raise a PAB and we'll listen to what MAX thinks about this. I wont be replying to this any further as it is becoming inflammatory although it was a mistake done by the player and now you are complaining that we actually do the job aimed to protect YOU from fraud.

I just cant help but feel that your defensiveness of your friend in spite of all written above and an attack on this casino from your original post is unnecessary to say the least. We uncovered bad information and followed up on it to eliminate the possibility of fraud - it's that simple and it is not a case of "no modicum of common sense" you accused us of in your original post.

 

[AC7X]

AC, With all due respect to you - i will not turn this in to a thread of its own. Birthday IS fake - not a common occurrence. Honest mistake? It was not, definitely not a mouse click mistake since both month and year were way off. Negligence? Maybe. Fraud? Possibly. I updated my original comment to provide you a real example of how it could be fraud.

If he has a problem with our process, please ask him to raise a PAB and we'll listen to what MAX thinks about this. I wont be replying to this any further as it is becoming inlammatory although it was a mistake done by the player behalf and now you are complaining that we actually do the job aimed to protect YOU from fraud.

It's a bit late to take the moral high-ground exit of "I'm not replying any more"; I would have had nothing further to say beyond my original post had you not come back and accused my flatmate (and by proxy, me) of lying. For what it's worth I think you've done your reputation more damage by engaging in a tit-for-tat debate with me than a simple verification delay ever would have.

I'm glad we've reached a resolution and I'll be sure to post back to confirm when my friend has received his withdrawal.

 

[Igor82]

It's a bit late to take the moral high-ground exit of "I'm not replying any more"; I would have had nothing further to say beyond my original post had you not come back and accused my flatmate (and by proxy, me) of lying. For what it's worth I think you've done your reputation more damage by engaging in a tit-for-tat debate with me than a simple verification delay ever would have.

I'm glad we've reached a resolution and I'll be sure to post back to confirm when my friend has received his withdrawal.

It's never too late to take a moral high-ground

If the documents and photos get approved - then we may reach a resolution. At this point all I have is an overly aggressive attack on our 'common sense' possibly with aim to expert pressure on deviating from our policies and a player who is failing to deliver documentation that should be fairly simple after not inserting correct information. I'm quite OK with our reputation as long as we stand for honesty which we do.

 

[Igor82]

Can Igor confirm that this will be acceptable? Will save me paying for recorded delivery and risking a passport in transit.

I'm just re-reading the posts and few things jump out for me:

Can I ask why are YOU paying for your 'friends' passport delivery, to an address you share, after him possibly having your details pre-populated by Chrome on a site you (apparently) never registered on, while 'he' was using your laptop?



I guess there will be a few additional things we need to look at after reading above.

 

[AC7X]

I'm just re-reading the posts and few things jump out for me:

Can I ask why are YOU paying for your 'friends' passport delivery, to an address you share, after him possibly having your details pre-populated by Chrome on a site you (apparently) never registered on, while 'he' was using your laptop?



I guess there will be a few additional things we need to look at after reading above.

Jesus. I live in Edinburgh, the passport is in Edinburgh at our shared flat. He is in Dumfries visiting family for a few weeks. To get it there I would have to send it by post, which would cost me money (more than a stamp and an envelope since it would have to go recorded delivery).

Congratulations on not replying any further though!

 

[vinylweatherman]

I'm just re-reading the posts and few things jump out for me:

Can I ask why are YOU paying for your 'friends' passport delivery, to an address you share, after him possibly having your details pre-populated by Chrome on a site you (apparently) never registered on, while 'he' was using your laptop?



I guess there will be a few additional things we need to look at after reading above.

Aren't you glad this topic didn't get forked earlier. Looks like a slip of the finger in a moment of passion has revealed that there is a good deal more to this than it first appears.

However, we have already discovered that his friend has his driving license up there, so taking the photo shouldn't be a problem.

However, if this is a case of multi accounting, it defies common sense that the friend has an account, but his flatmate doesn't. You may well find another account registered from the same laptop, but one that lost, and which probably didn't get audited or verified.

I have not tried it on your site, but I don't believe autocomplete can cope with dropdown menu populated fields, only free text ones.

 

[Igor82]

Aren't you glad this topic didn't get forked earlier

I have not tried it on your site, but I don't believe auto complete can cope with drop down menu populated fields, only free text ones.

That was offered by the OP himself as a possible scenario which made me wonder why would the fields pre-populate on a domain he never registered on before. It seems there is more to this, although it really could be innocent friend looking out. We'll investigate and uncover if there is anything to uncover.

Frankly AC7X, if indeed there is no multi-accounting in play, you've caused further delays to your friend than a simple photo of him holding his ID would have. Unless of course we uncover another connected account in which case both accounts will be closed.

I will update the thread accordingly with our findings.

Igor

 

[mrmark21]

Is live chat support ever available? I'm trying to work out how to remove 8c from my last session.

 

[dionysus]

Is live chat support ever available? I'm trying to work out how to remove 8c from my last session.

why not just pm igor and ask him if he's free to do it - he's obviously been around tonight

 

[mrmark21]

why not just pm igor and ask him if he's free to do it - he's obviously been around tonight

Thanks, didn't check what time his last message was posted

 

[mrmark21]

deleted

 

[Nifty29]

Aren't you glad this topic didn't get forked earlier. Looks like a slip of the finger in a moment of passion has revealed that there is a good deal more to this than it first appears.

However, we have already discovered that his friend has his driving license up there, so taking the photo shouldn't be a problem.

However, if this is a case of multi accounting, it defies common sense that the friend has an account, but his flatmate doesn't. You may well find another account registered from the same laptop, but one that lost, and which probably didn't get audited or verified.

I have not tried it on your site, but I don't believe autocomplete can cope with dropdown menu populated fields, only free text ones.

Actually, IMO this is a good example of how we should NOT be discussing the details of an ongoing dispute in the forums where specific details are being thrown about.

What should have happened here is that Igor and AC should have been communicating about all this stuff privately via PM or email. IMO it looks bad for a rep to be airing and investigating this stuff publicly, especially when others are putting their 2c worth of assumptions and opinions in and muddling the whole issue even further.

Igor, you should be handling this in-house and not taking direction from those who don't possess all the facts. If you have suspicions, you should take steps privately to prove or disprove those suspicions e.g. calling players concerned personally etc. The truth will soon become clear.

By putting everything out there, you shoot yourself in the foot as you give suspected fraudsters a heads-up about how you're thinking and giving them a chance to cover their tracks or collaborate to get stories straight. Its one of the reasons why PAB details are not allowed to be discussed by either party in the forums I.e. because there will always be some self-proclaimed Sherlock Holmes making stuff up and creating doubt and confusion where there should be none....and that only serves to help the fraudsters, who try to use the "victim" mentality among some to garner popular support.

Igor, I hope you take this constructively mate. Follow your instincts and follow the facts, and leave other people's theories out of the equation. You're a great rep...don't give the fraudsters any chances to wriggle away.

 

[dionysus]

Hi Igor,

I'm trying to remove eight cents from my balance so I can make a new deposit. How do I do this or can you do this for me? My user name is xxx.



Cheers,

Mark.

mark, if it's just 8 cents, cant you just spend 8 cents on say, dead or alive or some adjustable line game?
if it's a game specific bonus, just opt out/forfeit under my promotions

 

[mrmark21]

mark, if it's just 8 cents, cant you just spend 8 cents on say, dead or alive or some adjustable line game?
if it's a game specific bonus, just opt out/forfeit under my promotions

How did you get that? I must have messaged you by mistake, did I message you by mistake? Could you please remove my user name from that post

I've already thought of that. I can't I went into Mega Moolah took all the lines down and a message appeared saying I didn't have sufficient funds.

 

[dionysus]

How did you get that? I must have messaged you by mistake, did I message you by mistake? Could you please remove my user name from that post

I've already thought of that. I can't I went into Mega Moolah took all the lines down and a message appeared saying I didn't have sufficient funds.

you didnt message me - you posted it in the thread, instead of pming Igor

 

[mrmark21]

you didnt message me - you posted it in the thread, instead of pming Igor

Are you able to remove my username from that post?

 

[dionysus]

Are you able to remove my username from that post?

done

 

[mrmark21]

done

P.s. Thanks for pointing out I can forfeit bonus under my promotions, Now I really feel like an idiot lol.

 

[dionysus]

I didnt either til Igor pointed it out to me

 

[mrmark21]

Had a chat with Igor, Igor was prompt to help resolve any issues I've had with forfeiting the bonus etc. Good to see the representative taking such an active approach on CM. Very nicely done.

 

[AC7X]

Aren't you glad this topic didn't get forked earlier. Looks like a slip of the finger in a moment of passion has revealed that there is a good deal more to this than it first appears.

I hate to spoil the drama but I'm afraid there's nothing more to this than face value.

However, we have already discovered that his friend has his driving license up there, so taking the photo shouldn't be a problem.

I can't see any reason why it should be a problem.

However, if this is a case of multi accounting, it defies common sense that the friend has an account, but his flatmate doesn't. You may well find another account registered from the same laptop, but one that lost, and which probably didn't get audited or verified.

I certainly have nothing to hide, and I wouldn't have the audacity to try to scam a casino and then come here complaining about verification procedures. I welcome any investigation from Bet-At.

My personal opinion is that Igor has been unprofessional and overly defensive, and in an effort to avoid paying my friend to further his apparent personal vendetta against me, has trawled through my previous posts looking for an innocuous comment to sensationalise.

That was offered by the OP himself as a possible scenario which made me wonder why would the fields pre-populate on a domain he never registered on before. It seems there is more to this, although it really could be innocent friend looking out. We'll investigate and uncover if there is anything to uncover.

My understanding is that form fields have ID's (e.g. "address" field) which are recognised by the browser, so you don't need to have used that site before for it to pre-populate the appropriate information. I never said that's what actually caused the DOB to be wrong, it was just another possible example and a demonstration as to why you shouldn't go about accusing people of fraud and deceit without any evidence.

Frankly AC7X, if indeed there is no multi-accounting in play, you've caused further delays to your friend than a simple photo of him holding his ID would have. Unless of course we uncover another connected account in which case both accounts will be closed.

There is no multi-accounting at play. It strikes me as incredibly unprofessional that you would hold up a paying customer's withdrawal because of something said on a forum by another party.

I have to say, this back-and-forth has left me absolutely stupefied. I'm astonished at the unprofessional manner with which you have conducted yourself, and I hope that the membership and the CM staff can see that. I posted to this thread to convey my friend's frustration with a casino I'd recommended to him; I expected a professional and businesslike response. What I got when I returned was a casino manager (owner?) calling my friend a liar, insinuating that I'm involved in fraud, "calling me out" on the forums to explain myself, and generally soliciting a juvenile argument. Believe me, you don't need to worry about any multi-accounting from me, I would not patronise your casino now under any circumstances. I would encourage other posters here to think twice about depositing if this is the customer service they are to expect if they encounter any problems.

Actually, IMO this is a good example of how we should NOT be discussing the details of an ongoing dispute in the forums where specific details are being thrown about.

Like I said, my expectation was a professional response to the thread and for any finer points to be ironed out by PM. I'm truly stunned that a rep would respond in the way that Igor has.

 

[Igor82]

I'll PM you the details we have found so far in relation to you -as Nifty has said, this is not a forum case, especially since the person that has in fact put the incorrect details isn't present.

I have taken your option into consideration and your statement that we are "prolonging payment" is nothing but another obvious jab at my business - a post i will report.

Case is simple: Your friend put WRONG INFORMATION in sufficient capacity to eliminate a mouse click mistake and he is undergoing FRAUD CHECKS. Any further speculation on your part as to why we are imposing the checks is not necessary.

Igor

 

[ChopleyIOM]

TBH I don't think Igor should be discussing this on the open forums at all, I mean, he's not even discussing AC7's own account but a third party's!

I'm not going to get involved with the whys and the wheres of how the wrong DOB ended up on the registration form in the first place, but we can't completely discount it just being an honest mistake, which makes Igor's comments and choice of language even more unacceptable IMO.

Should have been taken to PM at the very least, although quite frankly I'd expect him to want to deal with the player directly, and not conduct a kangaroo court on the open forums via a third party.

Poor form.

EDIT - I wrote my post whilst Igor was writing his, so we do at least agree it shouldn't be out on the open forum, although it's a bit late for that now.....

 

[Igor82]

TBH I don't think Igor should be discussing this on the open forums at all, I mean, he's not even discussing AC7's own account but a third party's!

I'm not going to get involved with the whys and the wheres of how the wrong DOB ended up on the registration form in the first place, but we can't completely discount it just being an honest mistake, which makes Igor's comments and choice of language even more unacceptable IMO.

Should have been taken to PM at the very least, although quite frankly I'd expect him to want to deal with the player directly, and not conduct a kangaroo court on the open forums via a third party.

Poor form.

EDIT - I wrote my post whilst Igor was writing his, so we do at least agree it shouldn't be out on the open forum, although it's a bit late for that now.....

I agree. It started as an explanation of why we did not apply a 'modicum of common sense' - since we advocate it in every situation we can (so i took it defensively since i feel we aim to apply as much common sense as allowed IMHO) - as the details were misrepresented by the OP and picked up a snowball affect whereas i felt the business was unjustly attacked. Case is under investigation. as a rep i should have kept my cool much better than that. Lesson learned.

 

[incrediblestuff]

So far i have been impressed by Igor's transparency about the E-gaming business/philosophy overall, and i respect AC7X as a colleague "genuine" gambler, so i wouldn't suspect him of anything, and as he has already said he does not mind any
investigation, and has nothing to hide, i would like to see Igor update the thread accordingly, since this is for me a good way to see this KYC system, a lot of newer Casinos are adopting, in action.

Am i alone in this?

 

[Simmo!]

OK I suggest this is handled by PM from now on and Igor can send Max (I assume this has been PAB'ed) or one of the mods what was finally decided for posting later at which point debate on the issues can probably be resumed.

Unfortunately, while forums are great for some things, people getting involved without knowing both sides of the story (ie: speculating) can often make mountains out of molehills and debate between AC7X and Igor should remain private while the complaint is handled via the PAB system.

I think it would be fair to both parties (one not being present) to say that further posts on this subject may be put into moderation if they are counter-productive or speculative until Igor has returned a response.

Let's, for now, move on

 

[Andy Walker]

OK I suggest this is handled by PM from now on and Igor can send Max (I assume this has been PAB'ed) or one of the mods what was finally decided for posting later at which point debate on the issues can probably be resumed.

Unfortunately, while forums are great for some things, people getting involved without knowing both sides of the story (ie: speculating) can often make mountains out of molehills and debate between AC7X and Igor should remain private while the complaint is handled via the PAB system.

I think it would be fair to both parties (one not being present) to say that further posts on this subject may be put into moderation if they are counter-productive or speculative until Igor has returned a response.

Let's, for now, move on

I kind of suggested that in earlier posts that being a casino manager and both a forum poster can be difficult to say the least, it can be done and I see evidence of it from another well respected member here who I won’t name but it is quite easy to see.

Separating the business head way of things and coming in from the punters point of view is not difficult but there lays in the danger of credibility.
Diplomacy is great and the headofwhere of stance also true, there can be a fine line between open and discoverable and one that needs resolution via private messaging.

Until recently the open style seemed agreeable but for some particular issues the voice would be better suited to private and any forceful posts for a follow up be gently acknowledged but not answered.

Just my thoughts with which I can completely accept disagreement with and ways to best show me where I got it wrong.

 

[Igor82]

Update

The player has sent in a photo of holding his ID and we can confirm that he is in fact the owner of the documents sent. My team further investigated connections with other non-KYC'd accounts and we could not find any account that proves account connections beyond reasonable doubt and as such retained the validity of the win.

User's birth date, month and year were modified on the account to stipulate the correct information, however I personally feel that what was a very normal and required process in case of this nature was turned into speculation of accusatory nature; and statements stating we have shown lack of common sense, delayed payments, and personal vendetta comments left me with a feeling that best way forward is to close players account after paying in full.

If you have any questions regarding this case, I'll answer what I can via PM.

Igor

 

[mn001]

Just got some free bonus cash via email. I have only deposited once and already my third bonus i think

Very good casino!

 

[hakapuku]

Igor, why your casino does not use a download version of Micgrogaming software? Is it expensive or what?

 

[Igor82]

Igor, why your casino does not use a download version of Micgrogaming software? Is it expensive or what?

Because we are bringing in additional providers (IGT, NETent, Aristocrat) soon and if we are to get the MGS download platform, then we would be exclusively MGS. My system allows me to have a single wallet, single bonus and player management across all gaming providers.

Ig

 

[dunover]

The player has sent in a photo of holding his ID and we can confirm that he is in fact the owner of the documents sent. My team further investigated connections with other non-KYC'd accounts and we could not find any account that proves account connections beyond reasonable doubt and as such retained the validity of the win.

User's birth date, month and year were modified on the account to stipulate the correct information, however I personally feel that what was a very normal and required process in case of this nature was turned into speculation of accusatory nature; and statements stating we have shown lack of common sense, delayed payments, and personal vendetta comments left me with a feeling that best way forward is to close players account after paying in full.

If you have any questions regarding this case, I'll answer what I can via PM.

Igor

AC7Z is innocent then, or rather his friend. I suspected so. Glad it's resolved and he's getting paid, relationship has gone so account closed fair enough. No-one's been hurt in the end.

 

[dionysus]

Can't play IGT here, but hopefully the Aristo selection will be nice

 

[AC7X]

AC7Z is innocent then, or rather his friend. I suspected so. Glad it's resolved and he's getting paid, relationship has gone so account closed fair enough. No-one's been hurt in the end.

I certainly feel vindicated

I'll post back here to confirm when the money hits his bank account. I'm sure there won't be any tears shed over the closing of the account.

 

[dunover]

I certainly feel vindicated

I'll post back here to confirm when the money hits his bank account. I'm sure there won't be any tears shed over the closing of the account.

You'll get the cash quick enough, they've stuck their necks out too far in public not to do so without losing credibility. The exchanges were questionable from a casino rep on a public forum, but at the end of the day he was objective about it and exercised due diligence and found the facts you gave tallied, so we have all witnessed a fair outcome.

 

[b3b44]

Thanks for the freechip igor
i couldn't win though ......
But i'll be back

 

[threescatters]

Hi,

What is this 1-TAP authorisation thing I have to give bet at eu whenever I deposit with skrill? I do not want this authorised on my account but it is FORCED on me whenever I deposit via skrill. I have to go and cancel it via the old skrill website everytime after depositing.

It is not explained anywhere nor does anywhere else I use enforce this authorisation yet. All I can see that it does is this

"At the same time you have authorised NRR Entertainment Ltd. to request Skrill 1-Tap payments from your Skrill account for amounts up to xxxxxxxxx GBP. "

DO NOT WANT

 

[dionysus]

I've noticed mobile versions, especially when playing from the I-Pad use the tap version. I don't much care, as long as desired funds get there and back

 

[Nifty29]

I think it is important to note that there WERE connections to other accounts, but nothing could be proved beyond a reasonable doubt. Its a long way from saying "the player/s concerned were totally in the clear and we got it all wrong"....which I'm certain Igor would have said if it were the case.

Add this to the DOB thing....sorry but nobody puts in a completely different DOB...and my spidey sense tells me that something might be/have been going on.

IMO Igor has closed the account for a good reason.

I'll tell you one thing....most other casinos would have stood their ground and waited for a PAB.

 

[ChopleyIOM]

I think it is important to note that there WERE connections to other accounts, but nothing could be proved beyond a reasonable doubt. Its a long way from saying "the player/s concerned were totally in the clear and we got it all wrong"....which I'm certain Igor would have said if it were the case.

Add this to the DOB thing....sorry but nobody puts in a completely different DOB...and my spidey sense tells me that something might be/have been going on.

IMO Igor has closed the account for a good reason.

I'll tell you one thing....most other casinos would have stood their ground and waited for a PAB.

Personally I think Igor made the right call, if it had gone to a PAB the player would have been paid IMO.

Your spidey sense has let you down on this occasion Nifty, there was no connection to any other account at Bet-at.eu and Igor knows it, as I suspect you do too. This is the why the player has passed the fraud checks and will be paid.

The one little bit of info that Igor does have, which is what led to his rather 'public' discussion of the matter here at CM, well, I'd be interested to know where he got that piece of info from, because it wasn't from his own systems.

I've known AC7 for ten years or more IRL and I know exactly what has happened in this case, there was no fruad, no multi-accounting, no attempt to scam the casino, and what's why the payment has been made to the player - Igor's decision to close the account is of course entirely his right to do so.

Sometimes there really isn't anything dodgy going on, and this is one of the those cases, and AC7 isn't that kind of guy.