- Joined
- Jan 30, 2006
- Location
- Los Angeles
Not long ago, I entered a freeroll slot tourney at Jackpot City, a Belle Rock site. I finished the free five minutes a few hundred dollars out of the money so I opened live chat support to request a $2 comp. The reason being was that my NetSpend was empty as was my QT and EwalletXpress accounts and it was a Sunday night. I asked support to consider the nearly 5 figure deposits in April and 4 figure deposits in May before making the $2 decision. My $2 comp request was denied as I had not completed all of the 100% up to $100 weekend match which I am offered every week. I hadn't known that more than 1 claim was acceptable against said promo. I was corrected and assured that as many claims as it took to complete the offer up to the 100%, $100 match was not only allowed but encouraged.
The following pasted from a Belle Rock email dated 22 Jun 2009 12:41:18 +0100:
We will still give you 100% back on your deposits up to a max of
100 credits=3D2C but only until midnight tonight! Do remember that all
qualifying deposits must be made before claiming your bonus.
Don't ask me what 3D2C stands for - their words, not mine.
Now I know what it sounds like, however, I had already deposited $20 on June 20, claimed the 100% match and had played the $20 credit on my account derived from the above deposit and bonus claim. Plus live support specifically stated that I could make multiple claims against the same promo until the maximum $100 was reached and it wasn't until after said conversation with support that the email from which the above was excerpted was received. Naturally, at that time and under the circumstances, I told Belle Rock to take the rest of their promo and stick it where the sun don't shine.
Yesterday, I deposited $70 against the same, weekly promo and claimed and received the $70 match. Later I deposited $30, claimed again, as I had been instructed and received the following:
Thank you for claiming your bonus at Belle Rock Entertainment. Unfortunately, your claim was denied because of the following reason(s):
You were already awarded a promotion on the 03 July 2009.
Now, I do not bandy about terms like liars and fatmouths lightly. My Belle Rock Entertainments are, nonetheless, liars and fatmouths!
The following pasted from a Belle Rock email dated 22 Jun 2009 12:41:18 +0100:
We will still give you 100% back on your deposits up to a max of
100 credits=3D2C but only until midnight tonight! Do remember that all
qualifying deposits must be made before claiming your bonus.
Don't ask me what 3D2C stands for - their words, not mine.
Now I know what it sounds like, however, I had already deposited $20 on June 20, claimed the 100% match and had played the $20 credit on my account derived from the above deposit and bonus claim. Plus live support specifically stated that I could make multiple claims against the same promo until the maximum $100 was reached and it wasn't until after said conversation with support that the email from which the above was excerpted was received. Naturally, at that time and under the circumstances, I told Belle Rock to take the rest of their promo and stick it where the sun don't shine.
Yesterday, I deposited $70 against the same, weekly promo and claimed and received the $70 match. Later I deposited $30, claimed again, as I had been instructed and received the following:
Thank you for claiming your bonus at Belle Rock Entertainment. Unfortunately, your claim was denied because of the following reason(s):
You were already awarded a promotion on the 03 July 2009.
Now, I do not bandy about terms like liars and fatmouths lightly. My Belle Rock Entertainments are, nonetheless, liars and fatmouths!