Just a heads up to all that Belle rock casinos have extended there withdrawal pending period from 24hrs to 72 hour with an effective 96hrs for weekends.
Support was very helpful but this probably means Bellerock loses me as a player - 72 hrs is just not acceptable and 96hrs even less so- this is why I left the casino rewards group. I do most of my play from thursday to sunday and not prepared to wait what is now effectively 5 days, Pity because I have always had excellent service from the Belle rock group.
The below is an extract from chat (edited to remove names and extraneous details. They did flush this for me= good service (and I think helped by being polite and not ranting)
"Anyone making a withdrawal over the week end, the transaction will be process the following Monday
G12:14:16 PM
Thursday is when you requested the withdrawal, it went into the pending period, the pending period is no longer 24 hours, it is 72 hours and thus it falls on the week end,,
G12:14:38 PM
Let me see what i can do to get it out of the pending period for you, one moment please
G12:18:26 PM
Ok, i will flush it for you now..
(Australia) penelope 12:21:54 PM
good night and thanks for flushing the withdrawal
G 12:22:02 PM
Pleasure "
Support was very helpful but this probably means Bellerock loses me as a player - 72 hrs is just not acceptable and 96hrs even less so- this is why I left the casino rewards group. I do most of my play from thursday to sunday and not prepared to wait what is now effectively 5 days, Pity because I have always had excellent service from the Belle rock group.
The below is an extract from chat (edited to remove names and extraneous details. They did flush this for me= good service (and I think helped by being polite and not ranting)
"Anyone making a withdrawal over the week end, the transaction will be process the following Monday
G12:14:16 PM
Thursday is when you requested the withdrawal, it went into the pending period, the pending period is no longer 24 hours, it is 72 hours and thus it falls on the week end,,
G12:14:38 PM
Let me see what i can do to get it out of the pending period for you, one moment please
G12:18:26 PM
Ok, i will flush it for you now..
(Australia) penelope 12:21:54 PM
good night and thanks for flushing the withdrawal
G 12:22:02 PM
Pleasure "