Resolved Betstro -- withdrawal in pending state forever

manttih

Full Member
MM
Joined
Nov 18, 2016
Just wanted to warn other players on L.C.S. Casino Ltd. casinos, in my case betstro.com. I will be contacting MGA shortly, but I will give my review on forums first.

The casino is a ROGUE casino, keeping the withdrawal in pending state forever. Avoid this casino, and also avoid other L.C.S Ltd casinos, because based on what I read, the following casinos also cheat the same way: Sons of Slots, Lapilanders, SvenPlay, Wallacebet, Nucleonbet.

This is indeed a rogue casino that keeps withdrawals pending for an unimaginably long time citing its own rules (more on this below). I have been playing in online casinos for well over ten years and I have NEVER come across a similar hustle (even in Curacao joints).

Initial info: I didn't use bonuses, I played with raw depot. My withdrawal is not big, not even 2xminimum WD (which is also an unfathomable €100). I sent the documents as soon as I wanted to make the withdrawal, the same documents have been sent to every single casino I've ever played.

1. They won't even let you initiate a withdrawal request until KYC is done. They claim that it is a license requirement, which it really is not. Checking documents takes max. 72 hours (!!!). When I ask them why they do this, they refer to their own rules.
2. Checking the documents took about 36 hours, after which I was able to make a withdrawal request. I did this last Thursday at 11:39.
3. The rules they quoted earlier state that withdrawals are processed within 72 hours (no mention of working days).
4. It is now Monday, at 12:xx. My withdrawal request is still pending. So a simple, raw depot withdrawal has now already lasted 6 days (!!!).

When asked on their live chat why they don't follow their own rules, they close the CHAT (another sure sign of a rogue casino).

A complaint to the MGA will be sent as soon as possible, because not following your own rules cannot be legal!

I advise everyone to avoid L.C.S. Ltd casinos!
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hello,

Classifying a casino as Rogue here on Casinomeister means that we've reviewed it and come to that conclusion. AFAIK that's not the case here. Thread title changed to better reflect the issues you've had with them. Apologies for any inconvenience.

Regards,
Max Drayman
Forum Co-Moderator, Casinomeister.com
 

manttih

Full Member
MM
Joined
Nov 18, 2016
Hello Max!

What does it take to classify the casino as rogue? I would think that not following their own rules classifies casino as such?
EDIT: Especially as they quote their own rules when asking why you cannot initiate a withdrawal before KYC is complete (there is no such requirement on MGA -license) but fail to follow their own rules when it doesn't suit them!
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia

manttih

Full Member
MM
Joined
Nov 18, 2016
Please see our Rogue page, there are details there that I think will answer your questions: Rogue Casinos List - Casinomeister Advocate of Fair Play Since 1998

- Max
Thx. I think the following is already fulfilled:

- Refusing to pay out winnings (as I already stated, their own rules state that the withdrawals will be handled within 72 hours (not 3 working days). As they quote their rules themselves, they should honour them aswell. Doesn't matter whether or not they have changed the rules, I have a screenshot from Friday (I told them about their rules then, saying they will be breaking their own rules if they don't have people working on weekends - my advice to pay up on Friday was ignored).
- No response online casinos. Their live CHAT spill out the same copy-pasted messages, no matter what my question is. For example, I asked them yesterday at what time will their payment department is available, they closed the chat at least 15 times until I got an anwser. Also, today when I asked why is my withdrawal is still pending and why they are not following their rules, I got the same copy-pasted messages as several times before.
- False advertising. They say they have 24/7 customer service, but their chat doesn't help (copy-pasted rules they themselves don't honour is not helping)

I wouldn't know about bonus frauds etc. as I didn't use them. However, I read from casinomeister that they have a max. winning of 5000€ / day (without a bonus). I don't think this is legal as well (imagine hitting 10 000 000 € only to get 5000€ from that).

I strongly suggest you add the casino as rogue.
 
Last edited:

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
Hello,

I understand that you're not happy with these guys but I get the feeling you're trying to pin the Rogue title on them simply because you are pissed off:
  • "Refusing to pay out winnings" means stealing your money. That's not the same as taking longer than advertised to pay.
  • "No response" means no response, nada, flat-line, radio silence. Responding with cut-and-paste from the Terms is not the same thing. It may not be a useful response but it's a lot different than totally ignoring you.
  • "False advertising" means advertising one thing and delivering something else entirely. Again, claiming "24/7 CS" and then giving you unsatisfactory responses is not false advertising.
That said, if you want to nominate them for a review feel free to message @Casinomeister or @LadyJelena with your suggestion. Please be sure to point them to this thread (use the URL: https://www.casinomeister.com/forums/threads/betstro-withdrawal-in-pending-state-forever.98544).

- Max
 
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manttih

Full Member
MM
Joined
Nov 18, 2016
Well, It is not up to me what the criteria for setting a casino rogue you want to use. I just wanted to warn other players! And that is exactly what I am doing:

1. Making up your own rules (KYC Before even accepting withdrawl requests is a totally made-up rule, MGA doesn't require this).

Can you think of any reason for this, other than to deliberately stall withdrawals / refusing to pay out winnings? However, if they quote this as a rule and doesn't follow their own rules (not advertisement), then I suggest you set them rogue (but that is up to you). They mention in their rules that the withdrawal will be handled within 72 hours - why should this rule be ignored if they quote their own rules when it suits them?

You see the dilemma here?

2. No-response

The copy-pasted messages are the same as no reply at all (or basically ignoring my questions).
 

maxd

PAB (Complaints) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
I suggest you decide what you think is appropriate about this casino and you're free to make your suggestions to us as I've already specified.

If you have an actual complaint that you want to file with us in the hopes that we can mediate a solution for you you're welcome to do so. That process starts here: Submit Your Online Casino Complaint - Casinomeister .

If you do file your complaint here please ensure that you read and comply with our Player Arbitration Policies and Procedures . Failure to comply with the Player Arbitration (PAB) Rules could slow, stall or even cancel your complaint.

- Max
 

manttih

Full Member
MM
Joined
Nov 18, 2016
Finally, I got my money. I won't make any additional complaints - I think this whole thread is enough to warn other players :)

It is up to you now to decide whether max 72 hours + max 72 hours (KYC before you can even request a withdrawal) not counting the weekends is good enough in 2022. Me, I will self-exclude from L.C.S Ltd permanently.
 

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