Be careful with NordicBet

[RSA1]

Good day for everyone.

Finally, decided to write here.

I played Roulette in Nordic Bet Casino. I deposited about 50 Euro. I did not use any bonuses from Casino, so I wagered only with my own money. I bet 3 times about 2 - 5 Euros to single numbers, and won about 100 Euro. Just lucky day for me? I also thought so. So, I ordered withdrawal from Nordic Bet. After couple of days I got following message. ( I live in Finland, so I got it in Finnish, but I am translating to English).

Here is the message:
Hei ...,

After researching your account gaming,
we have decided to cancel the withdrawal request
and return the amount to your account.
All deposits must be wagered once by playing in any of the products we offer.

Best regards,
Michael
NordicBet Customer Service.


I asked to explain, what the hell is going on.

They answered something, that I did not meet some wagering requirements and some other shit. After that I closed my account forever in Nordic Bet. Of Course, amount of 100 Euro is not so big, but the behavior of Nordic Bet is, let's say weird.

 

[gagamel]

You have this 1x wagering your deposit rule in nearly all casinos. It`s because money laundering.

 

[philderby]

What you say could be true, some online casinos will require you (the player) to wager the total deposit amount at least once in order to withdraw

My advice would be to play through the balance on very small stakes

 

[RSA1]

You have this 1x wagering your deposit rule in nearly all casinos. It`s because money laundering.

Well, first, if I deposited 100 Euro from my banking account or Credit Card, what can be relation with Money laundering? They ask me to provide my User ID and a lot of other details, in order to verify my account. This is my own money, it is from legal bank account.

Second, for example, we have here in Helsinki Grand Casino. I can go there, exchange whatever amount of money, then bet any times any stakes any values, then I can ask to exchange back at any time, no problems, this is my own money, and I risk with only my own money, I do whatever I wish with my own money, if I wish I can donate, if I wish I can spend on stakes, but if I wish I should be able to get my winnings, because if I won, this is also my own money, This is fare, as far, as I understand.

 

[Matti]

Another reason for having a minimum wagering on deposits is because different payment providers from time to time offer kick backs or bonuses.

Even WR x1 can be low if a player start exploiting theese opportunities depending on the RTP of games played. If the player has a kick back from a payment provider of 2% and plays BJ with 99% RTP he gets 1% and the casino additionally get stuck with high banking costs.

 

[hedgehok]

Well, first, if I deposited 100 Euro from my banking account or Credit Card, what can be relation with Money laundering? They ask me to provide my User ID and a lot of other details, in order to verify my account. This is my own money, it is from legal bank account.

Second, for example, we have here in Helsinki Grand Casino. I can go there, exchange whatever amount of money, then bet any times any stakes any values, then I can ask to exchange back at any time, no problems, this is my own money, and I risk with only my own money, I do whatever I wish with my own money, if I wish I can donate, if I wish I can spend on stakes, but if I wish I should be able to get my winnings, because if I won, this is also my own money, This is fare, as far, as I understand.

Your Helsinki Grand Casino doesn't have to cover substantial transaction costs like online casinos have to.
If the casino asks you to wager your deposit once it's mainly to cover those expenses.

 

[Betsson-Group]

Hi RSA1,

I'm sorry to hear you are not satisfied with our terms and procedures. Unfortunately I do not have your account details. If you wish me to look into the case you are more than welcome to send me a private message with your details.

Generally speaking I can however confirm that a 1x wagering on deposits are required. As has been stated by forum members this are among other reasons to avoid money laundering and due to the fees from the deposits. This is also covered by our Terms & Conditions:

2.2.9
You agree that the funds deposited in Your Member Account must only be used for playing the Games. The Operator reserves the right to charge a fee should you request a withdrawal without a Member Account turnover that is equal or more than the amount of funds deposited.

I would also like to add that our live chat is available 24/7, and are more than happy to assist with any questions our customers might have.

Best Regards,
Halvor
Betsson Group

 

[hedgehok]

Hi RSA1,

I'm sorry to hear you are not satisfied with our terms and procedures. Unfortunately I do not have your account details. If you wish me to look into the case you are more than welcome to send me a private message with your details.

Generally speaking I can however confirm that a 1x wagering on deposits are required. As has been stated by forum members this are among other reasons to avoid money laundering and due to the fees from the deposits. This is also covered by our Terms & Conditions:

2.2.9
You agree that the funds deposited in Your Member Account must only be used for playing the Games. The Operator reserves the right to charge a fee should you request a withdrawal without a Member Account turnover that is equal or more than the amount of funds deposited.

I would also like to add that our live chat is available 24/7, and are more than happy to assist with any questions our customers might have.

Best Regards,
Halvor
Betsson Group

I think you should add that the live chat is not available 24/7 in every language. I think this only applies to the English live-chat?

 

[Betsson-Group]

I think you should add that the live chat is not available 24/7 in every language. I think this only applies to the English live-chat?

Hi hedgehok,

It is indeed correct that we do not offer support in all languages around the clock. However there will always be English, Swedish and/or Norwegian support available. and anyone are welcome to contact us in any of those languages.

Best Regards,
Halvor
Betsson Group

 

[RSA1]

Hi RSA1,

I'm sorry to hear you are not satisfied with our terms and procedures. Unfortunately I do not have your account details. If you wish me to look into the case you are more than welcome to send me a private message with your details.

Generally speaking I can however confirm that a 1x wagering on deposits are required. As has been stated by forum members this are among other reasons to avoid money laundering and due to the fees from the deposits. This is also covered by our Terms & Conditions:

2.2.9
You agree that the funds deposited in Your Member Account must only be used for playing the Games. The Operator reserves the right to charge a fee should you request a withdrawal without a Member Account turnover that is equal or more than the amount of funds deposited.

I would also like to add that our live chat is available 24/7, and are more than happy to assist with any questions our customers might have.

Best Regards,
Halvor
Betsson Group

Hi,

I can provide you with my User ID and more details. But I do not think, this may be useful now.
From my point of view, the main and principal rule, the basic core principle of any respectful casino is: Player has right to stop gambling at any time. In other words, casino should never force player to gamble.
My case is. I deposited about 50 - 100 Euros (Do not remember now exact amount). If I was lucky and bet 2 euros and won, I should be able to stop playing and return my money. It is OK from my point of view, if online casino charges me 2-3% fee for the amount, which was not wagered. But if casino completely rejects withdrawal and returns all my funds back to casino account - that means I was forced to play. From mathematical point, the advantage is always on casino side, so if I continue gambling, I will lose all my money with high probability. This happened to me. My withdrawal was rejected, I was forced to play further and I just lost all my winnings and original deposit.
And, if someone is talking about money laundering, I suppose, the money laundering starts from 5 - 6 zeroes amounts. When we speak about 100 Euros, the money laundering is ridiculous.

So this is my opinion.

In any case, I said already, how I felt. I felt myself forced to gamble, which should never happen, from my point of view. I closed my account forever in NordicBet. That's it.

 

[vinylweatherman]

Hi,

I can provide you with my User ID and more details. But I do not think, this may be useful now.
From my point of view, the main and principal rule, the basic core principle of any respectful casino is: Player has right to stop gambling at any time. In other words, casino should never force player to gamble.
My case is. I deposited about 50 - 100 Euros (Do not remember now exact amount). If I was lucky and bet 2 euros and won, I should be able to stop playing and return my money. It is OK from my point of view, if online casino charges me 2-3% fee for the amount, which was not wagered. But if casino completely rejects withdrawal and returns all my funds back to casino account - that means I was forced to play. From mathematical point, the advantage is always on casino side, so if I continue gambling, I will lose all my money with high probability. This happened to me. My withdrawal was rejected, I was forced to play further and I just lost all my winnings and original deposit.
And, if someone is talking about money laundering, I suppose, the money laundering starts from 5 - 6 zeroes amounts. When we speak about 100 Euros, the money laundering is ridiculous.

So this is my opinion.

In any case, I said already, how I felt. I felt myself forced to gamble, which should never happen, from my point of view. I closed my account forever in NordicBet. That's it.

It's the danger of an inflexible approach. 1x is so little that 99% of players will never break the rule, even if they didn't realise it was there.

In your case, you got a couple of lucky hits early on, and decided to be responsible and withdraw whilst ahead. However, the hits were SO early on that you didn't even manage a 1x play of the deposit.

You will find this rule in 99% of online casinos, so if you quit a casino because of this rule, you may find yourself quitting others under similar circumstances.

When it's money laundering, the aim is generally to deposit by one method, and get the money out by another, with the minimum of loss in the process. In most cases, the deposit WOULD be played through 1x at least, as someone up to no good doesn't want to do anything that brings them to the attention of the security team.

However, it's also possible to make money by repeatedly depositing and withdrawing via the same method, usually because there is some kind of incentive for the customer to make their transactions with a specific method, with their kick back actually being funded from the merchant charges that players rarely know about because most casinos don't charge for deposits for fear of putting players off.

The idea that playing without a bonus means "no strings attached" is partly a myth, there is ALWAYS a string attached related to the amount of "action" that is expected from a given deposit, and 1x is the lowest. Some casinos require up to 5x, and a few dodgy ones say it's the same WR whether or not a bonus is taken because they feel that players who don't take bonus are "abusing the casino".