- Joined
- Sep 17, 2018
- Location
- UK
Hi - apologies this is my 1st post but I am furious at what has happened to me. bcasino (I've now read on here they are dodgy) closed my account and took my money citing that I didn't provide KYC docs within 7 days of request which breaches one of their terms (how can they get away with a term like this?). Anyway I did send in the docs but my proof of address doc turned out to be slightly too old (by a week) but it was the most recent I had. The email to inform me of this went to my spam and I didn't see it and a couple of weeks later I got an email that my account had been closed. I immediately opened a complaint with them (and enclosed an updated proof of address) and despite their terms saying they respond to these within 14 business days, I got no response. So I opened a case with eCOGRA.
I've just received the preliminary case file and while they acknowledge I originally sent ID (which had my correct address), photos of bank cards, and a slightly too old proof of address which I subsequently updated, they then say:
"Upon further review, your account was found linked to other accounts by IP address, the details which we are not at liberty to disclose;
· Clause 17 states that an account may be closed and funds withheld on evidence of collusive behaviour:
Should you have evidence to the contrary, please submit it to us within the next seven days and we will investigate further. In the absence of having received such evidence, the dispute will be closed in favour of the operator in accordance with this preliminary ruling."
_____________________________________________________________________________
How am I supposed to provide evidence to the contrary of an accusation I know nothing about or for which I am not provided evidence of!
What anyone tell me what options I have left? Don't know what to do. Feeling completely let down by eCOGRA and seeing them side with a casino who are clearly nefarious is infuriating. I don't have anything to hide - I play on a few different devices and in different locations but is that not the whole point of online gaming!
For more information on this casino, check out this detailed review
I've just received the preliminary case file and while they acknowledge I originally sent ID (which had my correct address), photos of bank cards, and a slightly too old proof of address which I subsequently updated, they then say:
"Upon further review, your account was found linked to other accounts by IP address, the details which we are not at liberty to disclose;
· Clause 17 states that an account may be closed and funds withheld on evidence of collusive behaviour:
- Prohibited activity
17.1. By opening an account, you confirm that you will make use of the site solely for personal enjoyment, recreation and entertainment purposes. Any other use of the site is strictly prohibited. In the event of any misuse and/or fraudulent, suspicious, or abusive activity, we reserve the right to freeze the funds and close your account(s) until the matter is resolved, and/or report you to the regulatory authority and any other relevant authorities.
17.2. You may not:
i. Sell, transfer and/or acquire accounts to/from other players
ii. Transfer funds amongst player accounts
iii. Engage in player collusion
iv. Use devices such as robots that distort normal game play
v. Use recognized betting techniques such as Martingale, double-up, or similar systems and strategies
vi. Exploit a fault, loophole or error
17.3. If it is found that you are engaging in any of these activities, we reserve the right to block your account and cut all funds in the account.
Should you have evidence to the contrary, please submit it to us within the next seven days and we will investigate further. In the absence of having received such evidence, the dispute will be closed in favour of the operator in accordance with this preliminary ruling."
_____________________________________________________________________________
How am I supposed to provide evidence to the contrary of an accusation I know nothing about or for which I am not provided evidence of!
What anyone tell me what options I have left? Don't know what to do. Feeling completely let down by eCOGRA and seeing them side with a casino who are clearly nefarious is infuriating. I don't have anything to hide - I play on a few different devices and in different locations but is that not the whole point of online gaming!
For more information on this casino, check out this detailed review