Casinos

Casinos By Status

Popular Filters

By Banking Options

Games

All Games

Bonuses

Popular Bonus Filters

Forums

Popular Forums

Forum User Features

Complaints

Submit A Complaint (PAB)

PAB Rules and Guidelines

Browse PABs

Gambling News

Popular News Sections

About Us

About Us

external image

anyone having problems at GUTS

Guts: Down again?

I just got an email offering 50% and 60 free spins, so I could not resist, deposited at Guts to try the 3 new games. I cannot seem to take a break for more than a week or two, so much for my resolution for 2015 lol.

Steamtower was neat, got to floor 13, but the game was running weird. Then I played Pimped, very cool, but a 10 line slot, really? Had a screen near full of wilds and was not a mega win...lol I like it though, all the same it crashed and hung a few times.

So then I go to DOA. Everything is messed up. It is spinning endlessly most times, without the reels stopping, so I have to re-launch the game just to get 5 or 6 spins in over and over. Sometimes when I do win, I see the credits post before the spin...strange!

I popped onto live chat to ask if there is any issues, and the response I get prior to reading this thread is classic. Clear my cookies/cache, try a different browser etc. The rep claims Guts has not been having issues....at all.... and that if I could jump through this hoop and that hoop they MAY consider opening a ticket, since there have been no site issues.

Don't get me wrong, I love Guts, and they can usually do no wrong in my eyes, but really? No issues at all? I wonder if CS is told to respond that way. My reels spin endlessly, and clicking the stop button doesn't even stop the reels.
 
Guts is my fave site BIG time and It will take a lot to change that!!

To be totally honest I'm now gutted after reading your post as today's deposit was heading there for that very same offer you describe.

However looks like I might end up saving £20 as I can't bear anymore 'horrible game time' as its seems to be all I get these days, regardless of site / software.
 
Story of my life, Always geting told that by cs across many of sites, That they have not had many reports :confused:

Total bullshit and they should get real, We was not born yesterday and trying to take us for mugs is not good, Clearing cookies and eating the milk may work once in a 100 times,

I really getting annoyed with the constant lies, Surely they should no better


bruinsdude said:
I just got an email offering 50% and 60 free spins, so I could not resist, deposited at Guts to try the 3 new games. I cannot seem to take a break for more than a week or two, so much for my resolution for 2015 lol.

Steamtower was neat, got to floor 13, but the game was running weird. Then I played Pimped, very cool, but a 10 line slot, really? Had a screen near full of wilds and was not a mega win...lol I like it though, all the same it crashed and hung a few times.

So then I go to DOA. Everything is messed up. It is spinning endlessly most times, without the reels stopping, so I have to re-launch the game just to get 5 or 6 spins in over and over. Sometimes when I do win, I see the credits post before the spin...strange!

I popped onto live chat to ask if there is any issues, and the response I get prior to reading this thread is classic. Clear my cookies/cache, try a different browser etc. The rep claims Guts has not been having issues....at all.... and that if I could jump through this hoop and that hoop they MAY consider opening a ticket, since there have been no site issues.

Don't get me wrong, I love Guts, and they can usually do no wrong in my eyes, but really? No issues at all? I wonder if CS is told to respond that way. My reels spin endlessly, and clicking the stop button doesn't even stop the reels.
Click to expand...
 
bruinsdude said:
I just got an email offering 50% and 60 free spins, so I could not resist, deposited at Guts to try the 3 new games. I cannot seem to take a break for more than a week or two, so much for my resolution for 2015 lol.

Steamtower was neat, got to floor 13, but the game was running weird. Then I played Pimped, very cool, but a 10 line slot, really? Had a screen near full of wilds and was not a mega win...lol I like it though, all the same it crashed and hung a few times.

So then I go to DOA. Everything is messed up. It is spinning endlessly most times, without the reels stopping, so I have to re-launch the game just to get 5 or 6 spins in over and over. Sometimes when I do win, I see the credits post before the spin...strange!

I popped onto live chat to ask if there is any issues, and the response I get prior to reading this thread is classic. Clear my cookies/cache, try a different browser etc. The rep claims Guts has not been having issues....at all.... and that if I could jump through this hoop and that hoop they MAY consider opening a ticket, since there have been no site issues.

Don't get me wrong, I love Guts, and they can usually do no wrong in my eyes, but really? No issues at all? I wonder if CS is told to respond that way. My reels spin endlessly, and clicking the stop button doesn't even stop the reels.
Click to expand...

I've had exactly the same issues (particularly the endless spinning of the wheels) multiple times during three consecutive deposits over a period of a few days. Although I received a small compensation for the nuisance, the standard reply from Live Support angered me too. I have closed my account since I do not expect a quick solution coming soon, and I get so annoyed during my game sessions that I am left with a pitch-black state of mind. I loved Guts, but this is just not worth it.

P.S. Live Support know all too well that there have been (and still are) technical issues, I know that because I chatted with them myself, and Joakim.
 
CS is arguing it is my issue, no one else is having problems, so if anyone else IS having issues with the server, please contact CS so they can open a ticket. They will not take my word for it, as apparently, they want me to reinstall all my software, change browsers, do the hokey pokey, and my fav clear my cache and cookies.

CS Rep: "I am not sure what you are referring to? There is not major issue ongoing.
Can you please take a screenhot of what is happening and I can send it to relevant department for investigation :)

I explained, we have had technical issue - but there is not a now ongoing. There should not be a problem for you to play.

Ok, can you please provide us a screenshot of this so the relevant department can investigate your inquiry?

Progress, a second rep at least admits there have been issues, but will not just take my word for it, I must figure out a way to video capture the balance jumping issue, and the reels spinning endlessly after 5 or 6 spins each time, since a screenshot will not capture that. Without re-depositing I wont be able to emulate the problem to video capture it on my phone, upload it to my email, and then send her the video proof as she is asking for, so I leave it to the masses. Who knows, maybe I am the only one experiencing this???? Not likely, but maybe....
 
Clearing the cache does bugger-all on modern PC's because of the huge amounts of RAM and fast processor speeds they have. Limited results if at all. This is old pre-scripted 'advice' dating back to the first days of online gaming.

The issue (I'd guess) is the remote server being unable to cope at certain times, if at all. So yes, it could be an EM issue. Why one site seems to suffer worse than others, I don't know.
 
TimoGuts said:
Sorry for everybody for the issues. I'll be forwarding the feedback to our provider and ask them to investigate.
Click to expand...

Sorry Timo, we no you are not personally to blame and you re a bloody good site, Is there any reason to pass comments on to provider? They no the score and you except this? I have seen alot of people mention they give your site a miss for a while so I would be asking EV for some losses, I see they signed up the other day and nothing since,

You hear alot of time that people shut accounts when such problems acour, But as you can see not many has said that with your site as we no you are very good, But does come to a point when people has just had enough, That email you send out with 50% bonus should of been 50 free spins and not on star burst and any losses you get hit with than EM should put the bill,

To many errors across alot of sites in recent times and not good enough, Only site I played with no errors was spingenie and I think I have put a full head of hair back as was no stressing out, I tell you what a relief it is to play and not get any trouble
 
Well whatever the outcome, CS remained positive and happy, pleasant and polite. Still the best selection of games, fastest payouts, etc etc. I could write a book about all the positives.

Everymatrix seems to be the issue, is there no other provider they could sign up with? That would solve the issue real quick.... this situation dates back months and months now
 
I have stressed many of times about my dislike for 99% of CS.

Either the staff do no and lying OR they really do not no feck all, In which case just goes to show what the hell are they doing there and shows casinos do not really give a toss, either way there's no excuse in my books

jonmincher said:
Why are CS asking you to prove / clarify

I'm sure I read yesterday that Ben has addressed this issue on here, says he is 'working on it' and apologised many times and asked us to bear with him.

Surely his staff must know??
Click to expand...
 
spintee said:
Of course no deposit free spins :)
I no guts have no wager on them but did not mind if they did, Bit play time for the hassle we have in counted
Click to expand...

Could not agree more m8 and for such a great site with loyal players such as our selves, I'm sure their rep is gonna read this and do his best to 'help us out' :thumbsup:
 
dunover said:
Clearing the cache does bugger-all on modern PC's because of the huge amounts of RAM and fast processor speeds they have. Limited results if at all. This is old pre-scripted 'advice' dating back to the first days of online gaming.

The issue (I'd guess) is the remote server being unable to cope at certain times, if at all. So yes, it could be an EM issue. Why one site seems to suffer worse than others, I don't know.
Click to expand...

They are suffering too but this thread is about Guts, and many people in this forum are playing a lot there and maybe not the other casinos that are using EM.

All of the players don't complain either. They are just waiting and hope for the best.
Or they believe the CS and think it's their own fault. If they experience the same somewhere else too they probably think it's true :)

I've played in several casinos that are having the exact problems that Guts have this last week. Then I went somewhere else.
 
Not all players do complain but feel the stress, Also other players do not like to speak out in public, I mentioned a few months ago that one casino goes on the blink and others work fine, It looks like they pass on the trouble to next site,



QUOTE=Tirilej;675035]They are suffering too but this thread is about Guts, and many people in this forum are playing a lot there and maybe not the other casinos that are using EM.

All of the players don't complain either. They are just waiting and hope for the best.
Or they believe the CS and think it's their own fault. If they experience the same somewhere else too they probably think it's true :)

I've played in several casinos that are having the exact problems that Guts have this last week. Then I went somewhere else.[/QUOTE]
 
Maybey it's time to choose another supplier than EveryMatrix Guts? Doesen't matter how good your CS are when your technical solutions are as terrible as they are. I also think it's says a bit about Guts' jugdement. How can we be sure that your other software, like payments, databases and so on, aren't as flawed as your casino engine?
 
Their netent games seem to be playing up though I had similar issues last week at energy casino so maybe this is not an exclusive problem. Microgaming + other providers at GUTS seems to be working fine for me but only netent is having that problem of balance jumping up or down inbetween spins so I'm never quite sure what my actual balance is at. From time to time the reel seems to be stuck on infinite spin mode too so I have to reload. Hopefully its sorted out soon which I have total confidence it will be!

On a positive note though I was playing super eighties just then and was having the infinity spin issue so I reloaded and forgot to change my bet (which was 0.40p) and it was spinning at $4 a spin on a $20 deposit and when I hit a few stacked wilds on reel 1-3 got $92. Thats a first for me lol.
 
Issues getting worse, game is virtually unplayable, CS is denying anything is wrong, or has been wrong. Fed up!

Notice in this screenshot that the first 2 reels have stopped, yet the last 3 keep on spinning and spinning. Happening over and over, along with balance jumping, sudden disconnects etc.

CS is saying the games all work fine. They will not take my complaint about the issue.

DOA reels stuck again resize.webp

Guts Chat March 1.webp
 
bruinsdude said:
Issues getting worse, game is virtually unplayable, CS is denying anything is wrong, or has been wrong. Fed up!

Notice in this screenshot that the first 2 reels have stopped, yet the last 3 keep on spinning and spinning. Happening over and over, along with balance jumping, sudden disconnects etc.

CS is saying the games all work fine. They will not take my complaint about the issue.

View attachment 53114

View attachment 53115
Click to expand...

One would assume they could be trying it in freeplay which AFAIK normally comes from a different server to the Realplay games. So it probably would be working fine for them
 
brianmon said:
One would assume they could be trying it in freeplay which AFAIK normally comes from a different server to the Realplay games. So it probably would be working fine for them
Click to expand...

They can't be that stupid they compare it with normal play can they?:eek2:
But probably that's the reason why they never believe anyone that's complaining.

It has been the same for 1½ week now, when it hasn't been worse of course :)
 
spoton said:
Got an promo e-mail from them today. Disgusting how they try to attract players into depositing without telling people their site are having serious issues.
Click to expand...

I read that thrills problem was gone and since it's an Every Matrix problem maybe it's gone at Guts too. Have you checked or asked a rep?

Is it really a serious problem? I can agree it's irritating though.
At least you got a promo email. I didn't :)
 
Tirilej said:
I read that thrills problem was gone and since it's an Every Matrix problem maybe it's gone at Guts too. Have you checked or asked a rep?

Is it really a serious problem? I can agree it's irritating though.
At least you got a promo email. I didn't :)
Click to expand...

Nah, I haven't bothered to ask a rep. Unless something has changed I guess the reps can't do anything else than us, play at the mercy of everymatrix.

To me it is a pretty serious problem as what they are getting money for is providing a site and slots that work properly.
 
spoton said:
Nah, I haven't bothered to ask a rep. Unless something has changed I guess the reps can't do anything else than us, play at the mercy of everymatrix.

To me it is a pretty serious problem as what they are getting money for is providing a site and slots that work properly.
Click to expand...

I can bet that they are working to not having to use Every Matrix.
They have their own liscence so I think it's just a matter of time. I really hope I'm right about that.
 
Now Guts blames NetEnt

Below is the chat I just had with CS, they basically throw NetEnt under the bus for issues this week and last and tell me I am the ONLY one having issues now. Hard to believe.

It saddens me to say what other choice do I have but to not play at Guts. They will barely admit there are site issues, but there have been for weeks now. It's not my problem if they want to blame everymatrix, or Net Ent, or Santa Claus for that matter. Bottom line is that the games will not run properly at Guts, the issue has been dragging on for weeks, and there is no end in sight, no empathy or concern from customer service, no comps to make up for the lousy deposits due to fighting to get games to work......nothing! I have high expectations from the casinos I play at, thus I try to stick to the better ones. Guts is supposed to be the best. The way they are handling this leaves a really bad taste in my mouth. I don't need to hear CS say "It's not our fault" and telling me all along that no one else is having issues, only me, when this thread clearly shows otherwise.

If anyone can play DOA and other NetEnt games without issue at Guts, please share.....cause I still cannot. I will not waste another dime here until I am certain the problems are fixed, if then.



Krista
Hello James. How may I help you?
James
Hi Krista. Again today, the game DOA has the reels simply spinning endlessly every dozen spins or so. The game is far from being fixed, same everymatrix issues been going on for 2 weeks now. When will it end?
I have been trying to play off a balance for days, and I keep running in to the same issue
And please dont try to troubleshoot it like it is my computer. We both know there are issues on the server end
Krista
Im so sorry James. What was the game exactly ?
James
Dead or Alive
Same 3 issues, the balance shifts during play multiple times, the reels don't stop, or 1 or 2 reels stop and the other 3 keep on spinning
Krista
Seems that the play is from NetEnt. They have some issues at last week and this week as well. Yesterday we made already information to NetEnt and seems that they were already knowed and they are fixing the problem.
James
SO why does Ben say its everymatrix? You are sending mixed messages
Krista
It can be both as well
James
ANy way you slice it, the gameplay at Guts has sucked for 2 weeks. I feel like i may as well have thrown my last deposit into a blender and had more enjoyment watching that
Krista
Im so sorry James. But remember that this is not our site fault
10:13 am
James
Yet you have the audacity to keep emailing me with promotions knowing full well there are issues
If a game isnt working right Tony usually pulls it until it is fixed
Why isnt that the case now?
Krista
I double check it and we shouldnt have problems with everymatrix at the moment. You already remove the cookies ? If you want to complain you can contact to Tony personally: [email protected]
James
Why do i need to email Tony everytime I have technical issues
10:28 am
Krista
Because i tried the game, is working normally for me. NetEnt knows about the issues, they are fixing it at the moment, and they did it yesterday already.
So there shouldnt be any issues. You are the only one who is complaining. Im sorry James, but this is the best what i can for you.

Krista
Im understanding you, ofc thats not nice if the games are not working properly.
James
The FACT is that the SAME issue is STILL Happening, you cannot make that go away
Krista
But believe me, we have to wait till NetEnt solve that problem
 
Boldings mine.
jonmincher said:
As much as Guts in my No1....

Blaming Netent hmmm...Then why did I have to reload Immortal Romance and Jurassic Park yesterday several times after error messages galore and '30 second spins' - Could of sworn these games were made by Play n Go :p :rolleyes:
Click to expand...

Those games are made by Microgaming, and the browser versions of those games run on Microgaming's Quickfire platform.
 
Netent Issue and Promotions

Hi Everyone,

Just a couple comments here.

Firstly we would never send out promotions if we know the website has issues. We had no problems with the platform since late Friday and then sent out the promotion for the Monday promotion. We cannot not send out promotions based on that something may happen in the future, we check with EM and take their word as the platform provider that everything is stable.

Yesterday after lunch Netent had a technical issue with their server centre which caused loading issues and issues with the game lag. We put those games under maintenance until the issue was tested in our hidden environment and Netent confirmed that the games were fixed on our side.

It is true that Guts and other sites on EM have had some issues in the past few weeks. It is of course frustrating to you and also is not the most fun for us either and we are working on changes that will solve this issue.

Best regards,

Ben
 
CasinoBen said:
We cannot not send out promotions based on that something may happen in the future...
Click to expand...

If anyone could, it would be you! :p

Actually I have noticed something weird lately about how my balance refreshes while I'm playing. Every time I hit the spin button, it removes the bet from my balance, then puts it back while the reels spin, then takes it back out again when the reels stop spinning. I thought maybe it was my Flash plugin but I've updated and it doesn't seem to have changed. Is anyone else getting that or is it something to do with my machine? It's not a big deal, it's just a little distracting to have your balance flickering different amounts while you're playing.
 
chayton said:
If anyone could, it would be you! :p

Actually I have noticed something weird lately about how my balance refreshes while I'm playing. Every time I hit the spin button, it removes the bet from my balance, then puts it back while the reels spin, then takes it back out again when the reels stop spinning. I thought maybe it was my Flash plugin but I've updated and it doesn't seem to have changed. Is anyone else getting that or is it something to do with my machine? It's not a big deal, it's just a little distracting to have your balance flickering different amounts while you're playing.
Click to expand...

This is an issue that others were experiencing last week, so I don't think it is a flash issue from your side. I will check to see if that is still ongoing.

Thanks,

Ben
 
CasinoBen said:
This is an issue that others were experiencing last week, so I don't think it is a flash issue from your side. I will check to see if that is still ongoing.

Thanks,

Ben
Click to expand...

I'm playing right now and it's still doing it for me - seems like it's intermittent now though. For awhile I thought it was fixed but then it started doing it again.
 
Finn said:
Boldings mine.


Those games are made by Microgaming, and the browser versions of those games run on Microgaming's Quickfire platform.
Click to expand...

I know lol, it was an attempt at sarcasm n humour combined, obviously not a very good one :p !!!

With regard to the balance 'jumping' thing me and wife both were experiencing it Monday's deposit(s) We even figured on one of our 'fave's' (DOA) that if you got 2 scatters and 'reels in hand' and the balance did not change during spin that the 3rd scatter was coming as the feature does not credit until 12th (or 17th wishful thinking) spin ends.

Kind of spoils it but I just covered balance over.

Had a little play yesterday and to be fair to Guts it did seem to be a lot smoother and spinning better than recent days so things defo heading in right direction :)
 
Just played a few hrs of GUTS tonight (busted out on all my small deposits unfortunately) and the site when playing any netent or MG games (I haven't tried the other providers) just feels a tad unresponsive.

Netent feels a bit better today I did not experience any infinite reel spinning animation but it just didn't feel as fast as it used to. I noticed if I tried to speed things up by clicking on the spin symbol to drop down all the reels in NetEnt it would make it even more unresponsive like the communication was trying to recover (i.e lag. Unresponsive meaning when I can next click 'spin' would take long).

Last time I played MG it felt fine but today I was playing a few games (in particular lucky witch) and the reel spins were not up to the usual speed I would expect from pretty much all the online casinos I've played. Even worst a few times I got booted (had that error message with lost disconnection or something) and I had to reload the page.

To be honest if I was winning I'd put up with it but as I was losing and the experience wasn't up to par it actually did not feel fun at all. Unresponsive, erratic slot behavior needs to be sorted out soon! Please fix it ASAP - I still like playing here and once its all back to normal I will have no complaints what-so-ever :p
 
CasinoBen said:
Yesterday after lunch Netent had a technical issue with their server centre which caused loading issues and issues with the game lag. We put those games under maintenance until the issue was tested in our hidden environment and Netent confirmed that the games were fixed on our side.

It is true that Guts and other sites on EM have had some issues in the past few weeks. It is of course frustrating to you and also is not the most fun for us either and we are working on changes that will solve this issue.

Best regards,

Ben
Click to expand...

Hi Ben!

I can confirm that i played a few times the past two weeks and i was lucky to have no issues at all, apparently.
I was impressed when i spotted the quoted bold part!
Found that a real smooth solution, and the cool thing was, it was fixed only a bit later, and then i literally saw the maintenance tag disappear and the games back in order.:thumbsup:


Regarding the fact that more EM casino's had issues, i can confirm that when people started posting in this thread i had similar issues on a few other EM sites. I guess Guts is more popular round these parts, which may have caused this thread.
 
spintee said:
There a top class casino, But they have had alot of trouble recently with game play
Click to expand...

Could not agree more.

Guts is the Best Casino out there, least in my opinion. Payouts are amazingly fast, never a hassel with payouts, ever. Just amazing.

But.... Error 2 Codes and cannot play any MG games now for 5 days or so, is annoying and now I am going to play elsewhere for MG games until issue is fixed. Which is crappy since Guts is where I only prefer to play :(


my Nice win at Guts on DarkKnight

https://www.casinomeister.com/forums/threads/show-me-the-money-screenshots-min-1000xbet.32622/


Now MG will not work for me anymore :(

Love Guts, but not sure why these issues exist now, and how long before it is resolved. /sad
 
MissMonopoly said:
Could not agree more.

Guts is the Best Casino out there, least in my opinion. Payouts are amazingly fast, never a hassel with payouts, ever. Just amazing.

But.... Error 2 Codes and cannot play any MG games now for 5 days or so, is annoying and now I am going to play elsewhere for MG games until issue is fixed. Which is crappy since Guts is where I only prefer to play :(


my Nice win at Guts on DarkKnight

https://www.casinomeister.com/forums/threads/show-me-the-money-screenshots-min-1000xbet.32622/


Now MG will not work for me anymore :(

Love Guts, but not sure why these issues exist now, and how long before it is resolved. /sad
Click to expand...


Yes I seen the win, well done, They most likely banned you from MG after that :) It was a very good hit even if you was playing min bet .30 it would of been near 750, I have been playing 243 way for long time and most I won is about 150 of .30p,
Have you tried a different computer or on phone?
 
spintee said:
Yes I seen the win, well done, They most likely banned you from MG after that :) It was a very good hit even if you was playing min bet .30 it would of been near 750, I have been playing 243 way for long time and most I won is about 150 of .30p,
Have you tried a different computer or on phone?
Click to expand...


I mostly only play 243 not always but mostly.
No I never actually thought to try a different pc, which I could do, and I do not use phone for gambing.

But today it worked fine, think I was credited $10 because I had $10 on my account which was good, so I could use it to test and seemed fine.

Which is a relief, as I hate playing elsewhere, seems sillymaybe ? But i prefer playing at Guts most times and its always the Casino I run to, when I have money to deposit into, but with that 4-5 days of issues and all down hill in seconds, I went and played elsewhere and felt bad. AHAHAHAHAHAHA! Ahh I am silly sometimes :P

But now it looks like its back to normal I hope.
 

Similar threads

V
Is Kudos Casino having problems?
Replies
2
Views
625
vegasfem
V
D
Casumo casino - blocked from doing anything
Replies
6
Views
255
PMKFRUITPRO
PMKFRUITPRO
W
Is RTP absolute bull?
2
Replies
60
Views
3K
Casinos Hate Winners
Casinos Hate Winners
G
BOVADA – Warning: $168k VIP Account Locked Over 1 Month
Replies
7
Views
370
maryV
M
C
Gamprotect (remove name)
Replies
7
Views
929
Mr Shine
Mr Shine

Users who are viewing this thread

Total: 1 (members: 0, guests: 1)

Accredited Casinos

Read about our rating system and how it's done.
Back
Top