anyone having problems at GUTS

[Tirilej]

Thrills too so it's an Every Matrix problem and not specifically for Guts.

 

[PCJACKPOT2008]

This happens way too often.

Add the lag on NYX slots, Quickfire being Quickfire and win spin lag on NetEnt slots. I really don't understand whats good about EM.

 

[Mouche12]

Well, they lost me as a patron - and I was regular depositor.

Had multiple errors playing Piggy Riches the last few days. Spins kept rolling, had to close the game. Tried again, same problem after 2-10 spins. Sooo annoying.

Their tech dept. cannot find anything. Very odd that when playing with fun money, no glitches at all, smooth gameplay all the way (apart from the occasional freeze, but I can live with that). If it is related to EveryMatrix then why are there no issues when playing with fun money? I just don't get it.

And their advice to "remove cookies, blablabla" annoys me big time. Have been playing this game most of the time all year long (2014) and since last week it's been hell. Game over with Guts.

 

[Kopfkino]

at Jetbull is the same, it makes no fun to play in a EveryOddsmatrix these days.

 

[shapesy]

Well, they lost me as a patron - and I was regular depositor.

Had multiple errors playing Piggy Riches the last few days. Spins kept rolling, had to close the game. Tried again, same problem after 2-10 spins. Sooo annoying.

Their tech dept. cannot find anything. Very odd that when playing with fun money, no glitches at all, smooth gameplay all the way (apart from the occasional freeze, but I can live with that). If it is related to EveryMatrix then why are there no issues when playing with fun money? I just don't get it.

And their advice to "remove cookies, blablabla" annoys me big time. Have been playing this game most of the time all year long (2014) and since last week it's been hell. Game over with Guts.

i have problems with funplay , just checked it after reading your post.Be giving this a miss till its sorted

 

[mimi26]

Well, they lost me as a patron - and I was regular depositor.

Had multiple errors playing Piggy Riches the last few days. Spins kept rolling, had to close the game. Tried again, same problem after 2-10 spins. Sooo annoying.

Their tech dept. cannot find anything. Very odd that when playing with fun money, no glitches at all, smooth gameplay all the way (apart from the occasional freeze, but I can live with that). If it is related to EveryMatrix then why are there no issues when playing with fun money? I just don't get it.

And their advice to "remove cookies, blablabla" annoys me big time. Have been playing this game most of the time all year long (2014) and since last week it's been hell. Game over with Guts.

I had the same issues on Friday the game cut of just as I was collecting wilds on CFTBL (I had 3 on the second line) I get kicked out of game then the casino went of line, but when It came back up the game never restored so I have no idea whether I had won anything

 

[Mouche12]

I had the same issues on Friday the game cut of just as I was collecting wilds on CFTBL (I had 3 on the second line) I get kicked out of game then the casino went of line, but when It came back up the game never restored so I have no idea whether I had won anything

Did you contact support? They should be able to provide you with info... What a bummer!

 

[Jono777]

Happened to me again, before I read this update thread (whoops!)

Usually 'let it go' but happened too often now, emailed support as balance 'chopped in half' with nowt but freezing and 'booting me', playing a game I don't usually 'start' on due to Netent being 'down.

Knowing Guts and how supportive they are something positive will come of it, lets wait n see

 

[mimi26]

Did you contact support? They should be able to provide you with info... What a bummer!

no I think I will ask now

 

[TimoGuts]

no I think I will ask now

Hi mimi26. PM me the details and we'll have a look and i'll get back to you on this. We should get the info from NetEnt.

 

[quber]

To be fair to Guts, this is an everymatrix problem and not specific to Guts

 

[mimi26]

Hi mimi26. PM me the details and we'll have a look and i'll get back to you on this. We should get the info from NetEnt.

Thanks message sent

 

[loren]

1800 gmt

doa and piggy riches down for maintenance..
243 game of thrones and Jurassic park working fine.
Guts sure has had their fair share of problems...
maybe more than their fair share...

 

[Jono777]

More than their fair share tbh, why can't it be the 'bad guys' that have these techies lol

Just had the most frustrating deposit ever there, crashing galore and reduced to Play N go (thats bad for me)

Appreciate its 'out of their hands' and guessing I picked a bad time to email moaning ......

 

[paul7388]

Yeah its a shame as GUTS seems to be getting hammered with problems lately. I know its out of their hands but ive went to deposit a few times and its been down lately.

I know its the server they use but hopefully they get a way to sort it. When you look at the bookmakers sites they have all sorts of games and they always run smooth and are very rarely down for maintenance. Not plugging William hill in any way but they have WMS, netent , microgaming and many more games and I cant remember last time I played and slots never worked or were seriously lagging.

Just wish there was a way all the casinos only could operate the same.

 

[Slotaholic]

Someting is not right with the casino.
Got diconnected 2 times playing doa and the game is not working right, hard to explain but when you klick spin you can see that the spin has been played before the reels have turned.
feels lika a waist of money when you deposit and nothing is working.

Wont deposit anymore before everything is working.

/Slotaholic

 

[CasinoBen]

EM Issues

Hi Everyone,

Sorry for the frustrations at Guts the past week. Every Matrix our current platform provider have had some serious issues causing some of the backend of the site to be unstable. We are pushing their tech team as much as possible as is every other EM customer I am sure but it is really out of our hands.

I hope that yesterday was the last of it and they can finally fix the other issue so we can release the new games that have come out in the past week.

Thanks for your patience and your support.

Ben

 

[PNEFOREVER2]

Made my first deposit in quite some time at GUTS this morning, was playing DOA and I'm sure most of the time the wins were added before the spin was complete. I'm sure that doesn't happen usually, I had been up for a while so I may have been hallucinating

 

[shapesy]

Made my first deposit in quite some time at GUTS this morning, was playing DOA and I'm sure most of the time the wins were added before the spin was complete. I'm sure that doesn't happen usually, I had been up for a while so I may have been hallucinating

no mate you were not hallucinating been happening for a good few days now very off-putting

 

[Azzurri]

Always been a fan but getting really sick of these constant problems now.

Now we can't log in and my accounts blocked. CS said there's nothing they can do as they are having issues with all logins at the moment.

Two weeks of constant errors is not good when you are depositing $500 - $2,000 per week.

Sort it out!

Nothing but down hill since winning best casino, and now I'm regretting my vote.

Playing elsewhere until this is all confirmed as fixed.

 

[Jakestar]

Always been a fan but getting really sick of these constant problems now.

Now we can't log in and my accounts blocked. CS said there's nothing they can do as they are having issues with all logins at the moment.

Two weeks of constant errors is not good when you are depositing $500 - $2,000 per week.

Sort it out!

Nothing but down hill since winning best casino, and now I'm regretting my vote.

Playing elsewhere until this is all confirmed as fixed.

Same here - account was "blocked for a few minutes due to too many incorrect log-in attempts" but they were not incorrect log-in attempts, it was the server hanging each time I tried to log-in.

Now the site is down and showing the maintenance screen again.

 

[spintee]

Theres really no need for all the trouble, Yes its not all there fault but EM needs to fix up quick, I not played there in a while due to the errors, The last time I deposit I did not even get a spin before it went down,

Can a casino change to a different operator ? As I certainly would not be paying EM with all the errors

 

[Azzurri]

Yeah I've kept my mouth shut and not added to the complaints here because they are one of my favorite sites, but enough is enough already.

Two weeks of constant crashing and automatic logging out, is not great when you are depositing so much, as not only does it kill the session, but it also messes with your psyche, as you start wanting to lose so your error strewn session can end as soon as possible.

I can forgive a few problems here and there, but to go on this long is not what you expect from casino of the year.

 

[mimi26]

Always been a fan but getting really sick of these constant problems now.

Now we can't log in and my accounts blocked. CS said there's nothing they can do as they are having issues with all logins at the moment.

Two weeks of constant errors is not good when you are depositing $500 - $2,000 per week.

Sort it out!

Nothing but down hill since winning best casino, and now I'm regretting my vote.

Playing elsewhere until this is all confirmed as fixed.

Regretting your vote because they have server issues , its irrelevant whether you spend 2k or £20 its a EM problem I can bet GUTS are just as annoyed as we are. It does not take away from the fact that at present they are the best casino out there, yeah they have had a few problems the last few weeks but just suck it up I am sure they will be back on track soon

 

[Azzurri]

Regretting your vote because they have server issues , its irrelevant whether you spend 2k or £20 its a EM problem I can bet GUTS are just as annoyed as we are. It does not take away from the fact that at present they are the best casino out there, yeah they have had a few problems the last few weeks but just suck it up I am sure they will be back on track soon

By all means feel free to 'suck it up' yourself, however like many here I have reached my point of being patient after 2 weeks, and choose to voice my complaint like everyone else here.

Thanks for the equally confusing response.